Hotel Chain Plans Phone-Based Check-in and Room Access

GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.

Comments

But phone is a good thing too

[Impy the Impiuos Imp]

They've had automated check in in Europe for some hotels for 25 years. The locked entrance has an ATM-like machine in the little foyer. Put in your credit card, pick a room type, and it printed a slip with codes for the front door and your room.

And yes, they had a live person on site -- it ate my card and the call button got her out of bed at 3 am to get it. :)