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Apple Outrages Users By Automatically Installing U2's Album On Their Devices

Zanadou writes "Apple may have succeeded at breaking two records at once with the free release of U2's latest album, titled Songs of Innocence, via iTunes. But now, it looks like it's also on track to become one of the worst music publicity stunts of all time. Users who have opted to download new purchases to their iPhones automatically have found the new U2 album sitting on their phones. But even if iTunes users hadn't chosen automatic downloads, Songs of Innocence will still be displayed as an "iTunes in the Cloud" purchase. That means it will still be shown as part of your music library, even if you delete all the tracks. The only way to make the U2 album go away is to go to your Mac or PC and hide all of your "iTunes in the Cloud" purchases, or to use iTunes to manually hide each track from your purchased items list. Other reactions include rapper Tyler, The Creator saying that having the new U2 album automatically downloaded on his iPhone was like waking up with an STD. Update: 09/16 15:06 GMT by T : Note: Apple has released a fix.

49 of 610 comments (clear)

  1. It's not your phone by Catamaran · · Score: 5, Insightful

    If you buy a product from Apple, it's not really yours. Oh, you own the lump of hardware, but the apps, the content, the OS? No, you do not own any of that.

    --
    Test 1 2 3 4
    1. Re:It's not your phone by Bogtha · · Score: 4, Insightful

      If you buy a product from Apple, it's not really yours.

      It's not about the product, it's about the account. People with "download new purchases automatically" switched on aren't forced into it by Apple, it's a user preference. The problem here is that Apple marked the album as purchased for their iTunes account, and that kicked off the normal download that happens when the user deliberately buys music.

      It's a side-effect of how the system is supposed to work according to the user's preferences. It just fucked up badly because it wasn't designed with this use-case in mind.

      The user getting the album downloaded automatically is just a symptom. The real problem is that instead of setting the price to free, Apple added it to people's iTunes account automatically. It's really got nothing to do with a product "not being yours" at all. It's working exactly as the user set it up to work - the problem is with the account, not the product.

      --
      Bogtha Bogtha Bogtha
    2. Re:It's not your phone by Anonymous Coward · · Score: 5, Insightful

      " the problem is with the account, not the product. "

      It is a product problem. It seems that many people were happy with products they purchased (a deliberate act) being automatically downloaded.
      They are less happy with something thrust upon them without consent.

      Apple could have easily made the cost zero for any existing accounts and allowed people to chose to "purchase" it, and the problem wouldn't have occurred.
      This is Apple using an existing product in a new way, beyond customer expectations.

    3. Re:It's not your phone by jandersen · · Score: 5, Insightful

      There may all sorts of good reasons for why it has happened and why it isn't an evil conspiracy to pollute the minds of young people, but it misses the point, really.

      Happily, I don't own a smartphone, but I think I would have been rather annoyed too. It's like being spammed or getting a huge wad of unwanted advertising in garish colours through the door - it's something you never asked for and wouldn't have wanted if you had been asked, it's simply inflicted on you and you now have to do something to get rid of the useless crap. At the root of this lies the feeling that you're not being given a choice, because your opinion doesn't matter, and whoever makes the decisions thinks you are just a mindless automaton who will go out and spend money on whatever the loudest advert tells you.

      In the end, it's about respect: you show respect to earn respect. But if producers of eg. music don't respect their potential customers, why should people respect them back? Particularly, why respect the copyright they claim ownership of? I don't condone piracy, but I do understand where it comes from.

    4. Re:It's not your phone by Anonymous Coward · · Score: 3, Insightful

      If you buy a product from Apple, it's not really yours.

      It's not about the product, it's about the account. People with "download new purchases automatically" switched on aren't forced into it by Apple, it's a user preference.

      Not quite. It is the default setting, and if you never bought music for your phone and would not dream of doing so and do not have a data plan that would make that an affordable option anyway, you are still getting the album shoved on your phone.

    5. Re:It's not your phone by fractoid · · Score: 3, Insightful

      Seems to me that the problem is people wanting to complain over nothing. So what if an album (and it's not like it's something offensive) gets added to your iTunes account as a 'purchased' product?

      Maybe Apple could have added a new category with a separate list of "Free Media" or something, but seriously? I'm no fan of Apple but this is a storm in a molehill.

      --
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    6. Re:It's not your phone by Anonymous Coward · · Score: 3, Informative

      Actually it's not the default setting...

      I HAVE an iPhone 5s, and YES it was there, but, no, it wasn't downloaded... it was in my list of albums and opening the album showed it was only a one click away to download (click the download from cloud button on the album)... and as I don't use my iphone for music, (I use the old fashioned radio in my car for music) I heard about it "downloading automatically" so I went in there, oh look I have 1 album with 11 songs in my music folder... oh, they're all "Cloud" as in waiting to download... it's one button to download them all.. but it didn't use up any of my data plan...

      and for the record... that was the first time I opened the music app on my iphone... so yes everything related to it was completely default...

      I agree with fractoid below, it's people complaining about nothing... I could see if they downloaded a NWA album to everyone for free, or even a Beiber album... really U2 is about as inoffensive as it gets,

  2. I feel so dirty... by kwiqsilver · · Score: 3, Funny

    I should take my Mac into the shower to wash away any remaining traces...but that might void the warranty.

  3. First world problems. by mozumder · · Score: 4, Funny

    You'll get over it.

    1. Re:First world problems. by mwvdlee · · Score: 5, Funny

      Complaining about other people having first world problems.... where does that rank?

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    2. Re:First world problems. by Pieroxy · · Score: 3, Insightful

      In your view, the fact that people were given for free a piece of music is something they should rightfully complain about? Without us making fun of them?

      Strange view you have there.

    3. Re:First world problems. by spire3661 · · Score: 5, Insightful

      I want my libraries to contain stuff I CHOOSE, not stuff chosen for me. This a going to become an ever increasing problem as companies like Apple want the store and player blended so you always have opportunity to buy something.

      --
      Good-bye
    4. Re:First world problems. by skapaft · · Score: 4, Insightful

      I for one would much prefer a bag of crap to a U2 album.

    5. Re:First world problems. by NicBenjamin · · Score: 4, Interesting

      You poor baby, you'll have to scroll past an album you don't like. You no longer can tell your little music-obssessed-U2-hating-because-only-peons-like-U2 friends you have no U2 songs. You have to go into a long story about how Evil Apple put music-other-people-like-on-your-computer.

      Let's be honest here. If you're this worked up about downloading a single album you don't like, then you're probably actually enjoying being this worked up about downloading an album you don't like. You and your little hobbyist buddies will get more pleasure from complaining about the Evil Apple/U2 conspiracy then you possibly could from anything as trivial as an actual album.

    6. Re:First world problems. by Lumpy · · Score: 5, Funny

      Count yourself lucky.... it could have been a nickleback album.

      --
      Do not look at laser with remaining good eye.
    7. Re:First world problems. by beowulfcluster · · Score: 5, Insightful

      Having "auto download" turned on has been perfectly fine for non idiots who've managed their library themselves until this unexpected meddling by someone else. Now, of course, the non idiots will have to turn what they might have felt was a useful feature off since we've learnt that Apple will be using it as a promotional tool.

  4. I've been on data roaming since last Monday... by Anonymous Coward · · Score: 5, Interesting

    If this album is 100 Mbytes at AT&T's roaming price of $19.95 per megabyte, this is going to cost me $1,995. The album is on my phone so I hope it downloaded over a week ago! If not, I'm screwed because this is a work phone. They were fine with me checking email a few times the last time I traveled, but that was only $45 in overage fees. This is going to be very profitable for AT&T and other providers.

    1. Re:I've been on data roaming since last Monday... by Megol · · Score: 4, Informative

      Yes it is Apple's fault. The expectation is that things the _user_ buys will be automatically downloaded, _not_ that things will download without the user doing actively something.

      Your failure to understand such a basic thing makes me wonder why you are on a technology website...
      This is a failure of user expectations - a obvious user interface problem.
      It is also a failure of the accepted usage contract.

    2. Re:I've been on data roaming since last Monday... by Anonymous Coward · · Score: 3, Interesting

      Usually one thinks that he is able to control the device himself by timing the purchases and downloads properly, hence no need for disabling features he would not use at inappropriate places. But as usual, Apple proves that its their device and do what they want. And in the end, likely makes a huge amount of money out of the bad behavior.

    3. Re: I've been on data roaming since last Monday... by Rosyna · · Score: 4, Informative

      Sadly, it does not automatically download. Even with automatic downloads on. It automatically appears in the list of purchases and automatically appears in iTunes in the Cloud (if you have that option enabled), but it didn't automatically download.

    4. Re:I've been on data roaming since last Monday... by JaredOfEuropa · · Score: 5, Insightful

      You can control the timing of your downloads. Turn off data roaming, which is a good idea on any smartphone if roaming charges are excessive. You can disable automatic downloads of music and other content. But most importantly: you can choose whether or not automatic downloads occur over the cellular network (roaming or not); the default setting is to disallow this.

      Apple was a bit naughty by pushing an album we didn't ask for, but that's all it is: well-intended spam. No need to be overly dramatic about Apple owning our devices, and no worrying about racking up insane roaming charges.

      --
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    5. Re:I've been on data roaming since last Monday... by Bogtha · · Score: 4, Insightful

      If this album is 100 Mbytes at AT&T's roaming price of $19.95 per megabyte, this is going to cost me $1,995.

      It's not going to cost you anything unless you went into Settings > iTunes & App Store and told it to use mobile data for automatic downloads. That's off by default, which means it only performs these kinds of downloads if it's connected to the Internet by WiFi.

      --
      Bogtha Bogtha Bogtha
  5. Whiners by mrbcs · · Score: 5, Insightful

    It downloaded over wi-fi on my phone.

    I had to actually start my download because I turn OFF THE ABILITY TO AUTOMATICALLY DOWNLOAD!!!

    I swear, the more technology we get the dumber people become. Stop yer damn whining and delete the FREE ALBUM.

    --
    I'm not anti-social, I'm anti-idiot.
  6. Re: 911 was down for us Friday night by Anonymous Coward · · Score: 3, Interesting

    U2 didn't pay a dime, Apple paid them.

  7. +1 for this comment by Calibax · · Score: 5, Informative

    It took me all of 5 seconds to hide the album in iTunes. All gone, I'll never see it again (unless I choose to unhide it).

    Such a hardship.

    1. Re:+1 for this comment by spire3661 · · Score: 5, Insightful

      It should have never been added to my personal library in the first place. THAT is the issue, something being placed into my library that i did not ask for. Its a huge 'fuck you' to the users.

      --
      Good-bye
  8. Re:What about Kindles by AuMatar · · Score: 4, Insightful

    They have? I haven't gotten any free books. I think you're making shit up.

    --
    I still have more fans than freaks. WTF is wrong with you people?
  9. could have been worse... by Anonymous Coward · · Score: 5, Funny

    it could have been nickelback....

  10. Re:911 was down for us Friday night by Anonymous Coward · · Score: 5, Insightful

    If your Mac is running out of hard drive room from downloading a single album, I think the album is probably the least of your problems.

  11. Re:Simple by GigaplexNZ · · Score: 4, Informative

    I've had Steam put promotional stuff in my library automatically on a couple of occasions.

  12. Also changes sms alert tone by MrKaos · · Score: 3, Funny

    to, Yeah Yeah Yeah!

    --
    My ism, it's full of beliefs.
  13. Re:Simple by Pete+(big-pete) · · Score: 4, Interesting

    All those fucking cards and coupons in my inventory and no option to just delete them

    Sell the cards (they'll typically only get you a few cents, but it adds up and it gets them out of your account), trade the coupons with your friends for coupons that actually interest you (a friend had a 90% off coupon for a game this weekend that semi-interested me). The coupon gave me a game for 70 cents, and my card sales paid for that.

    -- Pete.

  14. Re:What about Kindles by spire3661 · · Score: 3, Interesting

    Hasnt happened to me, but yes i would bitch about that too. Dont put stuff in MY library that i didnt ask for. This is a MAJOR Information Age problem that needs to be stopped now. Offer it to me for free, just dont insert it into my library without my permission.

    --
    Good-bye
  15. Re:Oh noes, I haz been hacked! by spire3661 · · Score: 3, Informative

    Some people take curating their libraries much more seriously than you do. I choose what goes into my media libraries, not Apple.

    --
    Good-bye
  16. STD's by mendax · · Score: 3, Funny

    Other reactions include rapper, Tyler, The Creator, saying that having the new U2 album automatically downloaded on his iPhone was like waking up with a STD.

    Well, given that I listen pretty much exclusively to classical music, finding the new U2 album on my iPhone (if I had one) or on my Mac in iTunes would be more like waking up and seeing that my ex-wife's sister is in bed with me. Ewww....

    But on a serious note, this behavior by Apple is very unpolite, regardless of whether the album is pushed onto one's phone, computer, or cloud account.

    --
    It's really quite a simple choice: Life, Death, or Los Angeles.
  17. BTW, this proves piracy is irrelevant for artists by bazorg · · Score: 4, Insightful

    I thought this album release was quite significant actually. Many years ago Courtney Love wrote on Salon.com ("Courtney Love does the math") that she was not bothered with P2P distribution of her music, as in fact CD sales were not a source of income for artists. Every now and again the publishers associations whine about how artists will perish due to P2P, and on /. there is disagreement with no proper evidence to support it. Now we see a well established band and Apple showing that revenue sharing with a publisher for printing CDs that may or may not be bought is not the best deal they could have.

    Opt-in and UI preferences aside, this album was a major release.

  18. Re:BTW, this proves piracy is irrelevant for artis by gsslay · · Score: 3, Insightful

    Totally. Because U2 are your typical, just about getting by, rock band.

    U2 don't have to sell another album, ever, to remain multi-millionaires. They could give away their work for nothing for the rest of their lives, and still be richer than 99.99% of the planet. They are not, in any way, a template for other musicians.

  19. And the dance continues... by hyades1 · · Score: 3, Interesting

    This strikes me as simply the next logical step in marketing. U2 is a major group, and it's hard to argue that giving customers their new album as a bonus is a bad thing. But the next step will be "free" albums Apple wants you to listen to, and the one after that will be extorting artists to pay them to have their albums released this way.

    The final step, no doubt, will be an extra fee to have automatic installation of such stuff disabled.

    --
    I've calculated my velocity with such exquisite precision that I have no idea where I am.
  20. Re:911 was down for us Friday night by NicBenjamin · · Score: 3, Interesting

    You're incompetent or lying.

    To download the album your Mac Minis would have to a) have iTunes running, and b) have end-users tell iTunes to download the songs. Unlike an iPhone, there is no auto-download setting on a Mac. Hell, I can't even get the "check for Available Downloads" menu option to download new episodes for my season passes to TV shows, I have to load the iTunes store, go to "purchased," and then manually select the TV season/album/whatever I want to download.

    More importantly everybody knows Mac OS X needs multiple gigabytes free as memory swap space on it's startup disk. The general recommendation is 15% of the drive. Which means even if you're using the very first, circa 2005, PPC version, of the Mac Mini you should have 6 GB free. The entire U2 album is only 109 MB.

  21. Re:911 was down for us Friday night by Monoman · · Score: 4, Insightful

    "More importantly everybody knows Mac OS X needs multiple gigabytes free as memory swap space on it's startup disk. The general recommendation is 15% of the drive"

    Emphasis mine

    They may be lying but you are also being dishonest claiming that EVERYONE knows OS X needs 15% free space. I'm sure the number of people that know it is much closer to "No one" than "Everyone"

    --
    Keep the Classic Slashdot.
  22. Re:911 was down for us Friday night by fafaforza · · Score: 3, Insightful

    > how can you download software patches

    When you want to, when you have cleared some space and you're ready. Just like you should be able to choose when to download anything, and how to use your disk drive space.

  23. Not Free by tomhath · · Score: 3, Insightful

    It's not a FREE ALBUM. Apple rolled the cost into every phone it sells; you paid for the album whether you wanted it or not.

  24. Apple KNOWS what its users want by Centurix · · Score: 3, Funny

    They know that ALL their users are U2 fans. Every. Single. One.

    And from this point on, if someone says they bought an iPhone you can say to their face that they are U2 fans, even if they deny it. Because Apple SAYS they are U2 fans, and to them that is the word of their god.

    --
    Task Mangler
  25. Re:911 was down for us Friday night by dcw3 · · Score: 4, Insightful

    If you dont know the basics about computers, you dont deserve to own one.

    That's a pretty harsh way of looking at it. You can't even get through a public education these days w/o access to a computer. There a lot of senior citizens (my aunts and uncles in their 70s and 80s are all online), who just want to send email, and surf the web. Why the fuck should they have to know what swap space is?

    --
    Just another day in Paradise
  26. Re:BTW, this proves piracy is irrelevant for artis by jbolden · · Score: 4, Insightful

    There seems to be a permanent shift in the younger generation not owning music. I don't know that piracy is the problem. My daughter and her friends (all teenagers) don't pirate but they, with very few exceptions for which those services don't work, don't buy music on a per song or per album basis. Rather they subscribe to services or get ads via. things like Pandora, youtube and Spotify.

    My generation which was enculturated to buy music still buys. But I think we are talking about a true cultural shift where younger people see music like TV shows as something they wouldn't own for a lifetime.

  27. article got the basics wrong by sribe · · Score: 3, Interesting

    The only way to make the U2 album go away is to go to your Mac or PC and hide all of your "iTunes in the Cloud" purchases, or to use iTunes to manually hide each track from your purchased items list.

    Incorrect. In iTunes there's a prominent "X" displayed on the upper right corner of the album. Click it. The album is gone.

  28. Re:BTW, this proves piracy is irrelevant for artis by nabsltd · · Score: 3, Informative

    From 1999 to 2009, music sales dropped about 60%.

    Much of that has to do with three things:

    1. Many people have already purchased all the pre-1999 music they want, and now only buy new music. Prior to digital, there were a lot of replacement sales of old music.

    2. It is now easy to only purchase the songs you want, so people no longer have to spend $10 for two songs, which means overall revenue is down. The solution to this is for artists to create music where every track on an album is desired.

    3. "Rental" options like Spotify, Pandora, etc., don't count as sales, but are widely used by many people as their only music source.

  29. Complain over nothing? by ArcadeMan · · Score: 4, Insightful

    Four things happened:

    - Apple pushed something on us that we did not ask for, just so that U2 could reach multi-platinum status with the latest album almost instantly.

    - Apple forced the music taste of their CEO on everyone with an iTunes account. They should have set the album price to "free" and let people decide if they wanted it or not. Use their music in the iPhone 6 ads and write "U2 album available for free on iTunes until date xyz" at the end of the ad, no need for anything else.

    - A lot of people have monthly data quotas, and some are always on the edge of going over it. Around 100MB might not seem like much, but on a cellphone plan of 2GB that's 5% wasted, or roughly a day and a half of data if you spread it over 30 days. Will Apple pay for the people who went over their monthly cap because of this publicity stunt? That certainly doesn't make the album "free" for those people, on the contrary.

    - the iTunes algorithms make recommendations based on our purchases. Now, because of the "purchase" of this U2 album that I didn't ask for, I'll get recommendation for things I absolutely hate, which means Apple just destroyed their own recommendation system, which means I'll be ignoring recommendations from now on, which means less profits for Apple. How stupid is that.

  30. sort of like Amazon Prime Music by McFly777 · · Score: 3, Informative

    I don't see this as a huge problem. Not particularly invasive. If you don't like U2, don't click on the cloud. If you have things set in a particular way, it might download automatically, but you can now "delete" things directly from your phone (as against the way that it used to be where you needed to do everything from iTunes); so again, not too big of a deal. OTOH, it shows up as an entry in your list of albums, which could become annoying if this were to become any sort of standard practice, but only because at some point it makes it harder to find the items which you want to be there.

    In this way it isn't too much different from the new Amazon Prime Music app, which lists all the "free" streamed albums offered through Amazon Prime membership. It becomes hard to browse for something I am interested in because there are so many things that I am NOT interested in. That being said, I can't complain too much as I haven't paid for any of them (I paid for the prime membership for other reasons) and it is occasionally nice when I want to hear something that haven't thought to purchase outright. Search works well, just browsing not-so-much, and even then sometimes one _wants_ to browse through things unknown to find something new.

    --

    McFly777
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