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Apple Outrages Users By Automatically Installing U2's Album On Their Devices

Zanadou writes "Apple may have succeeded at breaking two records at once with the free release of U2's latest album, titled Songs of Innocence, via iTunes. But now, it looks like it's also on track to become one of the worst music publicity stunts of all time. Users who have opted to download new purchases to their iPhones automatically have found the new U2 album sitting on their phones. But even if iTunes users hadn't chosen automatic downloads, Songs of Innocence will still be displayed as an "iTunes in the Cloud" purchase. That means it will still be shown as part of your music library, even if you delete all the tracks. The only way to make the U2 album go away is to go to your Mac or PC and hide all of your "iTunes in the Cloud" purchases, or to use iTunes to manually hide each track from your purchased items list. Other reactions include rapper Tyler, The Creator saying that having the new U2 album automatically downloaded on his iPhone was like waking up with an STD. Update: 09/16 15:06 GMT by T : Note: Apple has released a fix.

29 of 610 comments (clear)

  1. It's not your phone by Catamaran · · Score: 5, Insightful

    If you buy a product from Apple, it's not really yours. Oh, you own the lump of hardware, but the apps, the content, the OS? No, you do not own any of that.

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    Test 1 2 3 4
    1. Re:It's not your phone by Bogtha · · Score: 4, Insightful

      If you buy a product from Apple, it's not really yours.

      It's not about the product, it's about the account. People with "download new purchases automatically" switched on aren't forced into it by Apple, it's a user preference. The problem here is that Apple marked the album as purchased for their iTunes account, and that kicked off the normal download that happens when the user deliberately buys music.

      It's a side-effect of how the system is supposed to work according to the user's preferences. It just fucked up badly because it wasn't designed with this use-case in mind.

      The user getting the album downloaded automatically is just a symptom. The real problem is that instead of setting the price to free, Apple added it to people's iTunes account automatically. It's really got nothing to do with a product "not being yours" at all. It's working exactly as the user set it up to work - the problem is with the account, not the product.

      --
      Bogtha Bogtha Bogtha
    2. Re:It's not your phone by Anonymous Coward · · Score: 5, Insightful

      " the problem is with the account, not the product. "

      It is a product problem. It seems that many people were happy with products they purchased (a deliberate act) being automatically downloaded.
      They are less happy with something thrust upon them without consent.

      Apple could have easily made the cost zero for any existing accounts and allowed people to chose to "purchase" it, and the problem wouldn't have occurred.
      This is Apple using an existing product in a new way, beyond customer expectations.

    3. Re:It's not your phone by jandersen · · Score: 5, Insightful

      There may all sorts of good reasons for why it has happened and why it isn't an evil conspiracy to pollute the minds of young people, but it misses the point, really.

      Happily, I don't own a smartphone, but I think I would have been rather annoyed too. It's like being spammed or getting a huge wad of unwanted advertising in garish colours through the door - it's something you never asked for and wouldn't have wanted if you had been asked, it's simply inflicted on you and you now have to do something to get rid of the useless crap. At the root of this lies the feeling that you're not being given a choice, because your opinion doesn't matter, and whoever makes the decisions thinks you are just a mindless automaton who will go out and spend money on whatever the loudest advert tells you.

      In the end, it's about respect: you show respect to earn respect. But if producers of eg. music don't respect their potential customers, why should people respect them back? Particularly, why respect the copyright they claim ownership of? I don't condone piracy, but I do understand where it comes from.

  2. First world problems. by mozumder · · Score: 4, Funny

    You'll get over it.

    1. Re:First world problems. by mwvdlee · · Score: 5, Funny

      Complaining about other people having first world problems.... where does that rank?

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    2. Re:First world problems. by spire3661 · · Score: 5, Insightful

      I want my libraries to contain stuff I CHOOSE, not stuff chosen for me. This a going to become an ever increasing problem as companies like Apple want the store and player blended so you always have opportunity to buy something.

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      Good-bye
    3. Re:First world problems. by skapaft · · Score: 4, Insightful

      I for one would much prefer a bag of crap to a U2 album.

    4. Re:First world problems. by NicBenjamin · · Score: 4, Interesting

      You poor baby, you'll have to scroll past an album you don't like. You no longer can tell your little music-obssessed-U2-hating-because-only-peons-like-U2 friends you have no U2 songs. You have to go into a long story about how Evil Apple put music-other-people-like-on-your-computer.

      Let's be honest here. If you're this worked up about downloading a single album you don't like, then you're probably actually enjoying being this worked up about downloading an album you don't like. You and your little hobbyist buddies will get more pleasure from complaining about the Evil Apple/U2 conspiracy then you possibly could from anything as trivial as an actual album.

    5. Re:First world problems. by Lumpy · · Score: 5, Funny

      Count yourself lucky.... it could have been a nickleback album.

      --
      Do not look at laser with remaining good eye.
    6. Re:First world problems. by beowulfcluster · · Score: 5, Insightful

      Having "auto download" turned on has been perfectly fine for non idiots who've managed their library themselves until this unexpected meddling by someone else. Now, of course, the non idiots will have to turn what they might have felt was a useful feature off since we've learnt that Apple will be using it as a promotional tool.

  3. I've been on data roaming since last Monday... by Anonymous Coward · · Score: 5, Interesting

    If this album is 100 Mbytes at AT&T's roaming price of $19.95 per megabyte, this is going to cost me $1,995. The album is on my phone so I hope it downloaded over a week ago! If not, I'm screwed because this is a work phone. They were fine with me checking email a few times the last time I traveled, but that was only $45 in overage fees. This is going to be very profitable for AT&T and other providers.

    1. Re:I've been on data roaming since last Monday... by Megol · · Score: 4, Informative

      Yes it is Apple's fault. The expectation is that things the _user_ buys will be automatically downloaded, _not_ that things will download without the user doing actively something.

      Your failure to understand such a basic thing makes me wonder why you are on a technology website...
      This is a failure of user expectations - a obvious user interface problem.
      It is also a failure of the accepted usage contract.

    2. Re: I've been on data roaming since last Monday... by Rosyna · · Score: 4, Informative

      Sadly, it does not automatically download. Even with automatic downloads on. It automatically appears in the list of purchases and automatically appears in iTunes in the Cloud (if you have that option enabled), but it didn't automatically download.

    3. Re:I've been on data roaming since last Monday... by JaredOfEuropa · · Score: 5, Insightful

      You can control the timing of your downloads. Turn off data roaming, which is a good idea on any smartphone if roaming charges are excessive. You can disable automatic downloads of music and other content. But most importantly: you can choose whether or not automatic downloads occur over the cellular network (roaming or not); the default setting is to disallow this.

      Apple was a bit naughty by pushing an album we didn't ask for, but that's all it is: well-intended spam. No need to be overly dramatic about Apple owning our devices, and no worrying about racking up insane roaming charges.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    4. Re:I've been on data roaming since last Monday... by Bogtha · · Score: 4, Insightful

      If this album is 100 Mbytes at AT&T's roaming price of $19.95 per megabyte, this is going to cost me $1,995.

      It's not going to cost you anything unless you went into Settings > iTunes & App Store and told it to use mobile data for automatic downloads. That's off by default, which means it only performs these kinds of downloads if it's connected to the Internet by WiFi.

      --
      Bogtha Bogtha Bogtha
  4. Whiners by mrbcs · · Score: 5, Insightful

    It downloaded over wi-fi on my phone.

    I had to actually start my download because I turn OFF THE ABILITY TO AUTOMATICALLY DOWNLOAD!!!

    I swear, the more technology we get the dumber people become. Stop yer damn whining and delete the FREE ALBUM.

    --
    I'm not anti-social, I'm anti-idiot.
  5. +1 for this comment by Calibax · · Score: 5, Informative

    It took me all of 5 seconds to hide the album in iTunes. All gone, I'll never see it again (unless I choose to unhide it).

    Such a hardship.

    1. Re:+1 for this comment by spire3661 · · Score: 5, Insightful

      It should have never been added to my personal library in the first place. THAT is the issue, something being placed into my library that i did not ask for. Its a huge 'fuck you' to the users.

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      Good-bye
  6. Re:What about Kindles by AuMatar · · Score: 4, Insightful

    They have? I haven't gotten any free books. I think you're making shit up.

    --
    I still have more fans than freaks. WTF is wrong with you people?
  7. could have been worse... by Anonymous Coward · · Score: 5, Funny

    it could have been nickelback....

  8. Re:911 was down for us Friday night by Anonymous Coward · · Score: 5, Insightful

    If your Mac is running out of hard drive room from downloading a single album, I think the album is probably the least of your problems.

  9. Re:Simple by GigaplexNZ · · Score: 4, Informative

    I've had Steam put promotional stuff in my library automatically on a couple of occasions.

  10. Re:Simple by Pete+(big-pete) · · Score: 4, Interesting

    All those fucking cards and coupons in my inventory and no option to just delete them

    Sell the cards (they'll typically only get you a few cents, but it adds up and it gets them out of your account), trade the coupons with your friends for coupons that actually interest you (a friend had a 90% off coupon for a game this weekend that semi-interested me). The coupon gave me a game for 70 cents, and my card sales paid for that.

    -- Pete.

  11. BTW, this proves piracy is irrelevant for artists by bazorg · · Score: 4, Insightful

    I thought this album release was quite significant actually. Many years ago Courtney Love wrote on Salon.com ("Courtney Love does the math") that she was not bothered with P2P distribution of her music, as in fact CD sales were not a source of income for artists. Every now and again the publishers associations whine about how artists will perish due to P2P, and on /. there is disagreement with no proper evidence to support it. Now we see a well established band and Apple showing that revenue sharing with a publisher for printing CDs that may or may not be bought is not the best deal they could have.

    Opt-in and UI preferences aside, this album was a major release.

  12. Re:911 was down for us Friday night by Monoman · · Score: 4, Insightful

    "More importantly everybody knows Mac OS X needs multiple gigabytes free as memory swap space on it's startup disk. The general recommendation is 15% of the drive"

    Emphasis mine

    They may be lying but you are also being dishonest claiming that EVERYONE knows OS X needs 15% free space. I'm sure the number of people that know it is much closer to "No one" than "Everyone"

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    Keep the Classic Slashdot.
  13. Re:911 was down for us Friday night by dcw3 · · Score: 4, Insightful

    If you dont know the basics about computers, you dont deserve to own one.

    That's a pretty harsh way of looking at it. You can't even get through a public education these days w/o access to a computer. There a lot of senior citizens (my aunts and uncles in their 70s and 80s are all online), who just want to send email, and surf the web. Why the fuck should they have to know what swap space is?

    --
    Just another day in Paradise
  14. Re:BTW, this proves piracy is irrelevant for artis by jbolden · · Score: 4, Insightful

    There seems to be a permanent shift in the younger generation not owning music. I don't know that piracy is the problem. My daughter and her friends (all teenagers) don't pirate but they, with very few exceptions for which those services don't work, don't buy music on a per song or per album basis. Rather they subscribe to services or get ads via. things like Pandora, youtube and Spotify.

    My generation which was enculturated to buy music still buys. But I think we are talking about a true cultural shift where younger people see music like TV shows as something they wouldn't own for a lifetime.

  15. Complain over nothing? by ArcadeMan · · Score: 4, Insightful

    Four things happened:

    - Apple pushed something on us that we did not ask for, just so that U2 could reach multi-platinum status with the latest album almost instantly.

    - Apple forced the music taste of their CEO on everyone with an iTunes account. They should have set the album price to "free" and let people decide if they wanted it or not. Use their music in the iPhone 6 ads and write "U2 album available for free on iTunes until date xyz" at the end of the ad, no need for anything else.

    - A lot of people have monthly data quotas, and some are always on the edge of going over it. Around 100MB might not seem like much, but on a cellphone plan of 2GB that's 5% wasted, or roughly a day and a half of data if you spread it over 30 days. Will Apple pay for the people who went over their monthly cap because of this publicity stunt? That certainly doesn't make the album "free" for those people, on the contrary.

    - the iTunes algorithms make recommendations based on our purchases. Now, because of the "purchase" of this U2 album that I didn't ask for, I'll get recommendation for things I absolutely hate, which means Apple just destroyed their own recommendation system, which means I'll be ignoring recommendations from now on, which means less profits for Apple. How stupid is that.