Comcast Allegedly Asking Customers to Stop Using Tor

An anonymous reader writes Comcast agents have reportedly contacted customers who use Tor and said their service can get terminated if they don't stop using Tor. According to Deep.Dot.Web, one of those calls included a Comcast customer service agent who allegedly called Tor an “illegal service.” The Comcast agent told the customer that such activity is against usage policies. The Comcast agent then allegedly told the customer: "Users who try to use anonymity, or cover themselves up on the internet, are usually doing things that aren’t so-to-speak legal. We have the right to terminate, fine, or suspend your account at anytime due to you violating the rules. Do you have any other questions? Thank you for contacting Comcast, have a great day." Update: 09/15 18:38 GMT by S : Comcast has responded, saying they have no policy against Tor and don't care if people use it.

Comments

Dont cancel by phone

[voss]

Turn in your equipment and cancel in person. Comcast has figured out if your willing to sit in their DMV like customer service center for 30-45 minutes they aint gonna keep you. Id rather sit quietly at a customer service center than try to argue with the phone guys who get paid to keep you.

Re: So-to-speak legal

[Curunir_wolf]

Then TOR will be wrapped by a VPN service, and Comcast will be fscked.

Didn't you read the article? VPN is against Comcast's terms of service-- it's a proxy.

The TOS only restricts you from running a proxy service, not for using a proxy service as a client.

Re:This may be the way to escape from Comcast

[Lothsahn]

So if you rent a car, and then it breaks down, and you call for repair, and they:
1) Arrive within 3 days to give you a new one
2) Charge you 20-30 dollars for a "car tech visit"
3) Break it on the way out the door (yes, it happened to me)

This is OK? ...because, they had to incur employee, vehicle, and gas costs to replace the device they rented you which was faulty?

(Ignoring the statement in the parent where he suggested breaking the cablemodem--that's a different issue entirely).

Full Disclosure: In my case, I was able to get the fee removed each time by calling in, because it's not my fault that their tech refused to follow clear instructions (both written on his form and from my wife), and it's not my fault that the modem was faulty.