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WhatsApp's Next Version To Include VoIP Calls and Recording

An anonymous reader writes that WhatsApp is adding a feature that may elevate it for many users' purposes: VoIP. "Apps like Viber, Skype, Tango and Google Hangout already support VoIP, which allows you to make voice calls over a broadband connection. Beyond WhatsApp's huge pool of over 600 million active users, which will undoubtedly disrupt cell service providers' payment model, what is even more intriguing is the VoIP recording feature. With the exception of third-party add-ons available for Skype, no other VoIP app includes this feature."

65 comments

  1. Google Voice? by Anonymous Coward · · Score: 2, Insightful

    Google Voice or Hangouts of whatever its called now allows recording, just press 4.

    1. Re:Google Voice? by NicoNet · · Score: 1

      This only works on calls you receive, not calls you make.

    2. Re: Google Voice? by icebike · · Score: 1

      So does CsipSimple.
      Every Sip app I've tried has this.

      --
      Sig Battery depleted. Reverting to safe mode.
  2. VoIP, eh? by Defiler · · Score: 1

    I guess VoIP has become a meaningless term now.
    Is FaceTime also VoIP?
    Is clicking on a YouTube video that features dialogue VoIP?

    1. Re:VoIP, eh? by Anonymous Coward · · Score: 0

      what is VoIP?

    2. Re:VoIP, eh? by phantomfive · · Score: 1

      what is VoIP?

      Ask John Galt, I heard he knows.

      --
      "First they came for the slanderers and i said nothing."
    3. Re: VoIP, eh? by Anonymous Coward · · Score: 0

      How is it meaningless or inaccurate? VoIP is simply voice over IP. And yes, Facetime is VoIP.

    4. Re: VoIP, eh? by Anonymous Coward · · Score: 0

      Wtf. In no way, shape, or form is Facetime VoIP.

    5. Re: VoIP, eh? by TheRaven64 · · Score: 1

      Does it carry voice? Does it do so over IP packets? Sounds like VoIP to me. It's not SIP or an open protocol, and it can carry video as well as voice, but it definitely meets the definition of voice over IP.

      The problem with all of these services is fragmentation. If I have a telephone, I can call anyone else who has a telephone, irrespective of what operators we both use. If I have a SIP account somewhere, I can generally do the same thing. If I have a Facetime account, then I can't call someone with Google Hangouts. Without federation, these services are far less useful than they could be (to users - the lack of federation is useful for encouraging lock-in, so good for the providers if they're big enough).

      --
      I am TheRaven on Soylent News
    6. Re:VoIP, eh? by nine-times · · Score: 1

      I would say... Facetime yes, Youtube no...?

      I think Facetime allows you to make real-time voice calls, whereas Youtube doesn't. I'm pretty sure that's what people mean by VoIP. Voice over IP: Real-time voice-based conversations over an IP network.

      As far as I know, it does not need to be able to connect to the analog POTS network to be considered VoIP, but as with many terms, the precise details might depend on who you ask.

    7. Re: VoIP, eh? by Anonymous Coward · · Score: 0

      How so? Does it not carry "voice" over "IP"?

    8. Re:VoIP, eh? by Lunix+Nutcase · · Score: 1

      I guess VoIP has become a meaningless term now.
      Is FaceTime also VoIP?

      How so? If WhatsApp is transmitting voice calls using IP packets it is VoIP. Also, since Facetime also does the same thing it is VoIP as well.

      Is clicking on a YouTube video that features dialogue VoIP?

      Of course not. Youtube videos are not voice calls.

    9. Re: VoIP, eh? by unrtst · · Score: 1

      The problem with all of these services is fragmentation. If I have a telephone, I can call anyone else who has a telephone, irrespective of what operators we both use. If I have a SIP account somewhere, I can generally do the same thing. If I have a Facetime account, then I can't call someone with Google Hangouts. Without federation, these services are far less useful than they could be (to users - the lack of federation is useful for encouraging lock-in, so good for the providers if they're big enough).

      Agreed. Just to note though, Google Hangouts can call to and be called from the PSTN and supports Federated VoIP. This is not meant as an endorsement but, perhaps, it would be more clear if the example were Facetime to ... something else that lacks those features ...?

      I tried to look up more details on Whatsapp's implementation, but I can't find any mention of it on their site, and the linked article doesn't go into any detail regarding it either, nor does it link to any press release or blog or anything else. Whatsapp can (and has been able to) send and receive voice messages,which are essentially just MMS file attachments, not two way real time audio (what would be considered VoIP). Is there more info on it somewhere?

  3. Recfeat.No other VoIP app includes this feature ?? by Kekke · · Score: 1

    Ask NSA, i think they all do......

  4. Watch them get blocked by uksv29 · · Score: 2

    By Saudi Arabia, UAE, Oman etc. in the same way as Skype is.

    I predict screaming from millions of users who find WhatsApp suddenly blocked by their ISPs.
     

  5. So... by Anonymous Coward · · Score: 0

    If I get a message when I call someone or a company that states they are recording the conversation for quality control, that DOES mean I can also make a copy of that conversation as well, right?

    Companies are going to hate this.

    1. Re:So... by Nethead · · Score: 1

      Most start off with, "This call may be recorded for..." I consider that permission.

      --
      -- I have a private email server in my basement.
    2. Re:So... by weilawei · · Score: 1

      In Massachusetts, there's laws on the books against wiretapping, which are used to punish audio recording of interactions (even of police!). Video recording (even secretly) of public employees acting in the performance of their duties has been ruled to be legal by the state Supreme Court--but FSM help you if you record audio secretly. However, to get around that, you need merely notify the other party that they're being recorded and having a recording device in plain view is sufficient, though, obviously, making a statement to the effect that is superior in terms of ease of defending it in court.

    3. Re:So... by Opportunist · · Score: 1

      For years I have started unsolicited calls with "this conversation may be recorded for quality-control". It sure lowers the amount of scam calls you get...

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  6. What is your opinion of this apps? by ruir · · Score: 1

    Viber as an app is terrible, I erased it from first my Android, when I used to have one, and then from iPhone. Skype, the peer-to-peer side of it, and well, then being bought by Microsoft, puts me off of it. Nevertheless, it is very instructive to fire a network monitoring app and see it light up with hundreds of connections when skype is opened. I was already using Google Talk for text messages, and Facetime. Now Hangouts seem quite a capable alternative for talking with non-Apple users. What about Tango? Your opinions to?

  7. Meeting The Masses by operator_error · · Score: 2

    First, what does the image of sexy exposed mud wrestlers below the text of TFA have to do with Whatsapp or VOIP technology?

    Second, all Whatsapp is doing is making existing voip recording technology more mainstream and accessible. Anyone with an Atsterisk/FreePBX server can already do this, but of course that server stuff is not as mainstream as the Whatsapp client. Corporate call centers obviously use this technology every day, and use the disclaimer recorded greeting you must first listen to, before your call can advance in the queue. "This call may be monitored for training purposes" At that point, it is a good idea to also start recording the call on your own, and you're certainly free to do so. *IF* Whatsapp extended beyond its walled garden, this tool would give the plebes a means to record the call centers I've just described.

    Third, the Whatsapp Corporation shits on their developers, so watch out. But you knew it is part of Facebook now already, so you weren't expecting much.

  8. WhaWha? by Anonymous Coward · · Score: 1

    What's that?

    1. Re:WhaWha? by Anonymous Coward · · Score: 1

      What's what?

    2. Re:WhaWha? by Anonymous Coward · · Score: 0

      Wuuuusssuuuup!

      An old T.V. commercial. I think for Bud.

  9. telcos gonna veto by Nauglamir · · Score: 1

    That's sure to kill the current worldwide trend in developing countries, where carriers (specially on pre-paid plans) give "free whatsapp and push notifications from fb, tw, etc"

    Also, given whatsapp's security track record it should raise some eyebrows.

    Offtopic: I actually went and RFTA (Hello! I'm new here) and found the picture in it rather interesting.

    --
    i *had* a low uid, but lost it in my lawn
  10. we are the victims by Anonymous Coward · · Score: 0

    they are watching and there is nothing you can do to protect your privacy, secrets, sensitive info, they are stealing it for free

     

  11. Do not be alarmed by Anonymous Coward · · Score: 0

    I am in your house right now but have good reason. I want to see you.

    1. Re:Do not be alarmed by Anonymous Coward · · Score: 0

      How unfortunate that I am invisible.

  12. Features coming to Windows Phone in 2017 by Anonymous Coward · · Score: 0

    Probably. :(

    1. Re:Features coming to Windows Phone in 2017 by johanw · · Score: 1

      Assuming windows phone is still around in 2017. Which is a big IF.

  13. It's not the money its the surveillance by Anonymous Coward · · Score: 0

    Whatsapp is worth $19 billion to Facebook, and if you think its paid for by stickers, you're deluded.

    1. Re:It's not the money its the surveillance by johanw · · Score: 1

      Stickers? I think you are confusing it with Viber.

  14. Not the feature I wanted. by Anonymous Coward · · Score: 0

    All I want is to be able to use WhatsApp from multiple devices, computer included.

    This braindead phone service dependent model means changing numbers or devices is a pain, and it means that I'm constantly having to pick up my phone to respond to messages for no reason other than that I can't log on from anywhere else.

    1. Re:Not the feature I wanted. by johanw · · Score: 1

      The big advantage of the phone-only model is that it keeps Whatsapp nearly spamfree and it prevents conversations where people with complete keyboards outtype me too much and then complain I can't keep up with their typing.

  15. What about text chat? by Blaskowicz · · Score: 0

    I'm still pissed at the loss of MSN messenger. No, I don't want Skype, because I want to chat with people on my desktop, not phone them. If I want to phone, I'll use my phone. I don't live in the US where people pay to receive calls. A smartphone and a data plan are also vastly more expensive, so I have a dumbphone and a desktop, and I don't want to buy a USB headset and an extension cord and install Skype with no option of just a third party client.
    s/Skype/Whatsapp-with-VoIP if you wish except Whatsapp is on smarthpones only.

    1. Re:What about text chat? by Threni · · Score: 2

      You can chat with Skype. I don't pay to receive calls but I do to call people abroad, so voip is the only sensible solution there. You can get a headset for £5 or less and use (on a desktop) with any client. Whatsapp being phone only is what kills it for me. I don't understand why Facebook didn't announce a fix for that the day they bought them. I don't want to have to chat via a mobile phone keyboard and try and cut and paste links etc into it when i'm setting next to a desktop with a keyboard and a 25" monitor.

    2. Re:What about text chat? by Anonymous Coward · · Score: 0

      I'm still pissed at the loss of MSN messenger. No, I don't want Skype, because I want to chat with people on my desktop, not phone them. If I want to phone, I'll use my phone.

      Sounds like Polish problems. Other people can text chat just fine with Skype.

    3. Re:What about text chat? by Blaskowicz · · Score: 1

      It's true that you can chat with Skype but Skype is known as the platform to make calls abroad. But maybe I wouldn't be complaining if you could use 3rd party software, i.e. MSN worked with aMSN, Gaim, Trillian.

    4. Re:What about text chat? by edgr · · Score: 1

      Whatsapp being phone only is what kills it for me.

      It's not a bug, it's a feature. It's what allows it to take the place of SMS. If your contact is on WhatsApp and you message them, you know they will get your message on their phone. If you send a message to someone on facebook messenger, they might not get it until they log in to facebook on their computer next week, so unless you know their habits you have to send an SMS if it needs to be timely.

    5. Re:What about text chat? by nine-times · · Score: 1

      If you send a message to someone on facebook messenger, they might not get it until they log in to facebook on their computer next week

      Only if they don't have the Facebook Messenger app or the Facebook app on their phone. And following that logic, they might not have the Whatsapp app on their phone, in which case I guess they'll never get your message.

      I don't see how disallowing someone to check their messages except on their cell phone is a "feature".

    6. Re:What about text chat? by Threni · · Score: 1

      You know when they get it on facebook messenger; it tells you. You have no idea when they get it via sms, or even IF they got it. If their phone is turned off, lost, of they're abroad then the network might try delivering for a few days, then give up.

      But sure, you know they'll get it on their phone because the system is too lame to work anywhere else; messenger, hangouts etc lets them receive it on their phone, tablet, laptop, desktop, or anyone else's device they've logged into.

  16. I thought it already had VoIP? by Anonymous Coward · · Score: 0

    FB Messenger has voice, Line has voice. Or does VoIP mean something other than talking?

  17. Most VoIP apps include recording. by Animats · · Score: 5, Interesting

    It's just that the user doesn't have access to the playback function.

  18. New from WhatsApp, call someone with their phone # by Anonymous Coward · · Score: 0

    Just to be clear, there is now a phone app (WhatsApp) that if you and the person you want to talk to both have it installed and know each others' phone numbers (that's how friending works in WhatsApp to my knowledge), then you can have a voice conversation (sometimes called a "phone call") with them.

    If the phone carriers/network were less silly, that would be identical to just using the built-in phone app. Absurdly enough, it isn't.

  19. Re: Big Wup by Anonymous Coward · · Score: 0

    Outside the US and in selected countries, Whatsapp is a big deal. In Spain, a market research tells that over 98% of smart phones do have WhatsApp installed.
    The same report tells only 5% of smart phone users are on iOS. That is a completely different story than the USA where half of the population is OK with Face time, something that is more restrictive than WhatsApp.

    Link to the report:
    http://madrid.theappdate.com/vinformeestadoapps/

  20. Get the basics right first by wizrd_nml · · Score: 1

    Whatsapp should worry about getting their user interface right first before introducing new features. The new interface update came months after iOS 7 was released, and support for the larger screens of iPhone 6 and 6+ is nowhere to be seen.

  21. Nope by sociocapitalist · · Score: 3, Insightful

    "..., which will undoubtedly disrupt cell service providers' payment model"

    Service providers already know that there is no future in voice and to count only on data subscriptions moving forward.

    --
    blindly antisocialist = antisocial
    1. Re:Nope by nine-times · · Score: 1

      Yeah, I keep seeing people talk about how cell phone carriers are going to get screwed by VoIP apps and SMS-replacement apps, which makes me wonder, has nobody looked at the carrier's websites in a couple of years?

      Carriers have started changing their plans to have unlimited talk/text, charging for data bandwidth instead. They're moving their own voice service to VoIP. You may have an old-style plan grandfathered in, and the carriers may still have some other specialty plan with limited talk/text for a little cheaper, but the plans that they're actively advertising are all unlimited talk/text. IIRC, this has been the case for over a year.

  22. I still don't get the love for WhatsApp. by gaiageek · · Score: 2

    Why do people use WhatsApp when, at least for Android (which runs on ~80% of the world's smartphones), it's an app that requires a $1/year subscription after your first year, and when there are many free services that do the same thing (any instant messaging service) and more (VoIP, video calls), and which have desktop clients (because I'd rather reply from my laptop when I'm already using it anyway)?

    I've thus far refused to use WhatsApp because I find it pointless given the free, arguably better alternatives. Am I missing something? Does WhatApp have some killer feature that no other app/service has? What makes it better than, say, Google Hangouts or Viber (which even has a desktop client for Linux). Am I wrong in thinking that WhatsApp's continued popularity is only due to WhatsApp's existing popularity?

    1. Re:I still don't get the love for WhatsApp. by Anonymous Coward · · Score: 0

      Simple... it's use by everybody else... Telegram and others more secure solutions are still niche...
      It's likewise Facebook ... try to get your friends on Ello and Diaspor..What!!!!

      Too bad but true

    2. Re:I still don't get the love for WhatsApp. by reikae · · Score: 1

      Simple: it works on my feature phone, and everyone I want to contact also has it installed.

    3. Re:I still don't get the love for WhatsApp. by Anonymous Coward · · Score: 0

      I don't know how it is in poorer countries, but 1$/year is peanuts in Europe / North America. And in my ocuntry (Spain) everybody is on Whatsapp.

    4. Re:I still don't get the love for WhatsApp. by Anonymous Coward · · Score: 0

      Am I wrong in thinking that WhatsApp's continued popularity is only due to WhatsApp's existing popularity?

      everyone I want to contact also has it installed.

      That sounds like a yes to me.

    5. Re:I still don't get the love for WhatsApp. by Espectr0 · · Score: 1

      Step 1: get an iphone or borrow one from a family/friend.
      Step 2: put your sim card in it.
      Step 3: buy whatsapp in the app store for 1$
      Step 4: remove sim card.
      Step 5: install your sim card onto your Android phone.
      Step 6: install whatsapp in your phone.

      Lifetime license for 1$. You are welcome.

    6. Re:I still don't get the love for WhatsApp. by synthesizerpatel · · Score: 1

      Sounds like a marketing person to me. I don't even know what a 'feature' phone is.

      Does it 'disrupt' a new market place?

    7. Re:I still don't get the love for WhatsApp. by reikae · · Score: 1

      Since you're new here, I understand you haven't heard of "feature phones" before. But calling someone a marketing person... that's really offensive.

    8. Re:I still don't get the love for WhatsApp. by nightfire-unique · · Score: 1

      The big deal is that it got so many things right back when no one else could figure it out, and that netted them a ton of users (which of course means that most of our friends are probably already on it.

      Here are the features that won me over two years ago:

      - Proper functioning chat groups that forward every message type (video, audio, locations, text, etc) to all members
      - Location sharing
      - The two-checkmark system (one means message reached server, two means message reached user's device)
      - Zero configuration; your contacts are scanned (I get why some people have a problem with this, though), and everyone else who has WhatsApp installed appears automatically
      - Audio messaging (GMRS-style)

      Keep in mind, WhatsApp supported all of these features years ago. It was fast, reliable, simple to install, easy to use... it really was unique. Now everything out there supports all or at least most of this functionality, but it's too late; WhatsApp already has the user base.

      Myself, I'm hoping Telegram displaces them.

      --
      A government is a body of people notably ungoverned - AC
    9. Re:I still don't get the love for WhatsApp. by enoz · · Score: 1

      WhatsApp was good enough for group-chat at a time when Google Talk couldn't even reliably deliver messages. Also WhatsApp is like a closed ecosystem with no support for third party clients, and in this method has forced growth by word of mouth. If your friends are using WhatsApp then you have little choice but to use it too.

      Personally I wish Google hadn't let GTalk sit idle for so long because being able to access your messages from multiple clients including the browser is extremely convenient.

  23. What the What on this disrupt payment model by Anonymous Coward · · Score: 0

    Dude,

    When was the last time you saw a commercial focusing on the bucket of Voice minutes you get with a particular plan? Everything is about DATA today.

    Check it!

  24. Get rid of the phishing e-mails by RogueWarrior65 · · Score: 1

    I don't use this service. If they can kill off the spammy phishing e-mails along with the bogus post office and FedEx ones, I'll be happier.

  25. legality? by um...+Lucas · · Score: 1

    I'm pretty sure its illegal to record a phone call without the other parties approval in the United States. I wonder if they've taken this into account? Like, when person A initiates recording, does it just record or does it ask for confirmation from person B?

    1. Re:legality? by Agripa · · Score: 1

      I'm pretty sure its illegal to record a phone call without the other parties approval in the United States

      This depends on the state. Some require all parties to consent and some do not and you can always announce that you are recording and let the other parties decide whether to terminate the connection.

  26. Not true by Anonymous Coward · · Score: 0

    With the exception of third-party add-ons available for Skype, no other VoIP app includes this feature."

    Line has had this for more than a year along with voip calls.