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Pizza Hut Tests New "Subconscious Menu" That Reads Your Mind

HughPickens.com writes Allison Griswold reports at Slate that Pizza Hut wants to help you order your food subconsciously with a new product that is being tested at 300 locations across the UK that uses eye-tracking technology to allow diners to order within seconds using only their eyes. The digital menu shows diners a canvas of 20 toppings and builds their pizza based on which toppings they look at longest. To try again, a diner can glance at a "restart" button. "Finally the indecisive orderer and the prolonged menu peruser can cut time and always get it right," a Pizza Hut spokesperson said in a statement, "so that the focus of dining can be on the most important part — the enjoyment of eating!" According to news release from Tobii Technology, the Subconscious Menu can determine which ingredients your mind and eyes have been looking at longest in exactly 2.5 seconds. The menu then uses a powerful mathematical algorithm to identify, from 4896 possible ingredient combinations, the customer's perfect pizza. "Tests on the Subconscious Menu have been incredibly positive with 98% of people, recommended a pizza with ingredients they love."

35 of 186 comments (clear)

  1. Dumb idea by kuzb · · Score: 3, Interesting

    Sometimes I'm just reading the menu. Tracking what I look at or how long I'm looking at it isn't representative of my decision making process.

    --
    BeauHD. Worst editor since kdawson.
    1. Re:Dumb idea by frovingslosh · · Score: 3, Interesting

      And I'm sure that couldn't possibly be a scam to try to get people to order a few slivers of onion or green pepper at an extra cost of $1.50 each (while taking away some of the pepperoni at the same time).

      --
      I'm an American. I love this country and the freedoms that we used to have.
    2. Re:Dumb idea by houstonbofh · · Score: 4, Funny

      Sometimes I'm just reading the menu. Tracking what I look at or how long I'm looking at it isn't representative of my decision making process.

      "Why does it always want to give me oniones? I HATE ONIONS!"

      Yeah, I can see that being an issue.

    3. Re:Dumb idea by amicusNYCL · · Score: 2

      Tracking what I look at or how long I'm looking at it isn't representative of my decision making process.

      How do you know that? Are you really all that sure that your eyes don't look at something that you enjoy for a tenth of a second longer than when looking at things you don't enjoy?

      --
      "Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
    4. Re:Dumb idea by geekmux · · Score: 3, Insightful

      Sometimes I'm just reading the menu. Tracking what I look at or how long I'm looking at it isn't representative of my decision making process.

      Ah, I think you really need to review the definition of subconcious again.

      Point here is even you won't know how dumb the idea really is...until it works.

    5. Re:Dumb idea by dkman · · Score: 2

      Yea, I was thinking I most often get the Pepperoni because I'm not willing to pay the extra for the multiple toppings I really want. So while it may give me a tasty pie I'm not willing to pay for it.

      --
      I refuse to sign
    6. Re:Dumb idea by FatdogHaiku · · Score: 3, Funny

      And I'm sure that couldn't possibly be a scam to try to get people to order a few slivers of onion or green pepper at an extra cost of $1.50 each (while taking away some of the pepperoni at the same time).

      They may take our pepperoni, but they'll never take our heartburn!

      --
      You have the right to remain sentient. If you give up the right to remain sentient, you will be elected to public office
    7. Re:Dumb idea by nytes · · Score: 2

      Or maybe the computer will automatically add additional... um... "services" to your order.

      --
      -- I have monkeys in my pants.
    8. Re:Dumb idea by BarbaraHudson · · Score: 5, Funny

      For the same reason that your smartfridge will keep ordering eggplant when you hate eggplant and throw it out immediately.

      "High turnover of eggplant == must be your favorite"

      And why your voice-activated blu-ray player won't let you watch all of Top Gun - "Eject Eject! Eject!" Click. Bzzzt.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    9. Re:Dumb idea by Jason+Levine · · Score: 2

      "Honey, honest. I don't know why the eye tracking system ordered that for us! I kept my eyes on the menu the whole time!!!"

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    10. Re:Dumb idea by chmod+a+x+mojo · · Score: 2

      How do you know that? Are you really all that sure that your eyes don't look at something that you enjoy for a tenth of a second longer than when looking at things you don't enjoy?

      And yet who is to say that I wouldn't look at something for 1/10 second longer just because I absolutely hate that topping and have a hard time believing anyone sane would eat it?

      --
      To err is human; effective mayhem requires the root password!
    11. Re:Dumb idea by shadowrat · · Score: 2

      I think it sounds like a pretty good use of technology. It's a pizza. It's not like it's some important life decision.

      Most of the time we are just happy with whatever pizza we happen to find. Incongruently the decision on what pizza to order often seems to be one of the most paralyzing decisions anyone ever faces. I think we tend to overthink it pretty often. This seems like it could actually streamline the process. it doesn't seem to require any kind of commitment to the result. it shows you the pizza and if you don't like it, you can probably just abort and go back to engineering your perfect pizza.

      i'd be kind of curious to try out a pure bayesian pizza ordering system where it literally just had a pizza for me based on my past orders. Of course that implies that pizza hut has to know me and all my orders, and it wouldn't hurt to correlate that with some other data about what i'm doing. This whole idea of basing it simply off what i appear to be looking at sounds non intrusive and perfectly reasonable. for a pizza.

    12. Re:Dumb idea by Zordak · · Score: 2

      I'm going out on a limb here, but I doubt that this is going to force you to buy a particular pizza at gunpoint.

      That's version 2.0

      --

      Today's Sesame Street was brought to you by the number e.
  2. ...and the problem was...? by holophrastic · · Score: 2

    I can't say that I've ever considered it painful, or at all problematic in the slightest degree, to select toppings for my pizza. This isn't a solution to a problem. It is, however, a gimmick that will create a problem.

    1. Re:...and the problem was...? by 0bject · · Score: 2

      You might not have a problem selecting pizza toppings, however, in my experience Pizza Hut has a problem delivering the pizza with the toppings you selected. This way they can just build a pizza of random ingredients because of "SUPER SHINY MAGIC MIND READER" rather than because "We dropped your pizza on the floor and this is what popped out of the oven next." or "Our pizza is shit anyway why do you care whats on it"

  3. Rather good idea, I think by Mostly+a+lurker · · Score: 2

    I rather like the concept, if applied well. What usually happens now is an impatient server wanting you to order asap. This could be a boon to those who like to take their time ordering. No need for any human to be involved until the menu says your order is finalized.

    1. Re:Rather good idea, I think by owski · · Score: 2

      I think you're missing the point. It's not a faster way to order, it's to help people decide who have a hard time deciding. If you know what you want, this won't help you. If you're not sure, it offers suggestions to push you to something that might be what you want.

  4. Logic fail by JohnFen · · Score: 4, Funny

    a Pizza Hut spokesperson said in a statement, "so that the focus of dining can be on the most important part — the enjoyment of eating!"

    Anyone who cares about the enjoyment of eating wouldn't be in a Pizza Hut in the first place.

    1. Re:Logic fail by AthanasiusKircher · · Score: 2, Insightful

      I don't mind pizza hut. Pizza is pizza,

      Says someone who must never have eaten actual good pizza. Pizza Hut's pizza is really nothing like, say, the pizza I've eaten from a pizzeria in Naples where the pizzas are thin-crust, baked in an oven that's about 1000 degrees F for maybe a minute or so. But hey, that's probably too high of a standard. Pizza Hut's pizza is nowhere near the top of my list of "decent" pizzerias in the U.S., either.

      and if you have kids and they get to eat cheaply/free, all the better

      That's nice and all, but I can also make my own crust in about 5 minutes, let is sit overnight in the fridge, take it out and toss it the next day, top it with whatever toppings I want -- with whatever quantities I want, choosing whatever quality toppings I want to buy -- and throw it into my oven on the hunk of pre-heated steel that best simulates a Neapolitan experience in a home oven.

      And for investing maybe 15-20 minutes of my time (less than the time it would take me to drive to and from Pizza Hut), I get a pizza that's astoundingly better than Pizza Hut, for maybe 1/4 of the cost. Even if I have a kid or two who eats free, I still probably get it for less than 1/2 of the cost with higher quality ingredients, AND I get to choose exactly what ingredients I'm feeding my kid.

      Sadly, in the UK they've been closing loads of Pizza Huts

      Ah... you're from the UK. That explains a lot. "Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians."

      In all seriousness, though, it's a really useful skill to learn to make pizza at home. It doesn't take a lot of time, it's cheap, and it can really taste a LOT better (than Pizza Hut, anyway).

      (P.S. Sorry about the British joke -- there's a lot to say for English food. Fish-and-chips, Yorkshire pudding, and nothing like a good ole "fry-up" for breakfast. Mmmm... black pudding....)

    2. Re:Logic fail by AthanasiusKircher · · Score: 2

      Your authentic Naples pizza was also not $8.99.

      In Naples, yeah, it was something like 3 to 5 Euro at many places. Pizza is VERY cheap there. Granted, those are for large-ish single serving pizzas, but yeah, they were less than $8.99. For that price in Naples, you'd get the fancy pizza with the expensive toppings... unless you went to some "upscale pizzeria" with a view and nice table serving, rather than the common hole-in-the-wall places that are world-renowned for their pizza.

      What 8.99 will get you is Pizza Hut or something from Walmart. If you're gonna be that cheap, just go to Little Seizures and get the same crap for $5.

      Uh, I make pizza at home all the time. I often buy top-quality flour in 50 lb. bags, where it comes to less than 50 cents/pound. (I usually share it with a friend, since I like to have a couple different kinds of flour on hand at any time, and 100 lbs. of flour would take me a couple years to get through.) With a pound of flour, I can make TWO large-ish pizzas. Cheese is the biggest expense, but the more expensive the cheese, usually the less you need. Maybe $4 for the cheese for the two pizzas, less if you find something decent on sale. You can buy better sauce in a jar/can, if you'd like, or make it yourself. In either case, you shouldn't be paying more than $1 or so for sauce for two pizzas.

      Anyhow, at least once a week or so, I make two large pizzas for about $5.50 at home. That comes to $2.75/pizza, which admittedly is more then 1/4 of your $8.99 quoted price, but I was figuring closer to $10-12 for a large at Pizza Hut. (I haven't been there for a long time, and most decent pizzerias in the area charge at least that much for a large.)

      And that's using mid-level ingredients, not the cheap stuff. I can definitely make a gluten-free crust with free range chicken and organic veggies for $8.99, though I hate gluten-free pizza crust.

      If you allow me to buy the cheap pre-shredded bulk bag of cheap cheese, crappy bulk flour, and those jars of nasty sauce most people use, and I'll cut the costs down to less than $2 per pizza, easy. Pizza is one of the cheapest foods to make, particularly if you're light on the cheese and heavy on crust. Raise the oil content of the crust to make it richer (and more fattening) like many of the chain pizzerias do, and you have a calorie bomb that could feed a family of 4 for a few bucks at most.

  5. powerful, it says by clovis · · Score: 4, Funny

    I was dubious until I read this sentence.
    "The menu then uses a powerful mathematical algorithm to identify, from 4896 possible ingredient combinations, the customer's perfect pizza."

    When I found out that it wasn't just any mathematical algorithm, but rather a powerful one, then I knew that this would be the ordering technology for me.
    The only catch seems to be that the end result will be always be a Pizza Hut product.

  6. Time tracking is a *bad* metric by tlambert · · Score: 4, Interesting

    Time tracking is a *bad* metric.

    As someone who is trying to choose my last topping on an N-topping pizza deal, I will spend my absolutely most time trying to choose between the last two toppings, unsure of which one of the two I want more. That will push those two toppings way up on the list, inflating their supposed value to me, when in fact, they are chosen last precisely because they have less value than anything else to me.

    This seems like a way to sell extra toppings for an up-charge.

    1. Re:Time tracking is a *bad* metric by Em+Adespoton · · Score: 2

      Yeah; I was thinking the same thing -- the majority of my toppings don't change from one visit to the next, so I don't even have to look at them. Then the current deal combos come into play, and finally those last few topping choices that I sometimes agonize over (hmm... green peppers AND mushroom is much more expensive than just one or the other on a pepperoni pizza -- which do I prefer today?)

      And yeah; this system will get my order right 100% of the time, as I don't like Pizza Hut's crusts or sauces (so never make it as far as the topping selection).

      However, if they can improve the setup so that the system recognized me and knew my past purchase preferences (via facial recognition) and then used this algorithm on TOP of that, they would probably be pretty accurate, assuming it was used by a chain I actually frequented.

      Algorithm could check and see that I only bought specials after 6 PM for example, and then limit their list of combinations to those included in the current specials. Seems a shame to have it work through all the combinations I'd never want; more chance for both false positives and false negatives.

    2. Re:Time tracking is a *bad* metric by Quirkz · · Score: 2

      Except that in this case you're just looking at everything, rather than trying to specifically select N toppings. So if you just relax and stop trying to count to N, they'll do that part for you, and you don't have to think so hard about what your Nth-most-favorite item is on the menu. In other words, I think this technique precisely solves the thing you're objecting to.

      While also being a little creepy.

      And probably offering me the bacon-ham-sausage-canadian bacon-pepperoni pizza I'd *like* to order but don't, rather than the pepperoni-olive-green pepper pizza I'll actually order as a compromise to a more balanced pizza.

  7. which toppings they look at longest. by koan · · Score: 2

    Or maybe I was looking at the fly on the menu board and wondering if I wanted to eat there, and no you can't have my retina scan without permission.

    --
    "If any question why we died, Tell them because our fathers lied."
  8. Dumb idea by Anonymous Coward · · Score: 5, Funny

    If it's tracking by watching eye movements, I eagerly await their new Boob Flavored Pizza.

  9. I wondered what our future would be like by DavidCBillen · · Score: 2

    I always wanted to live to see where technology and general human advancement would take us.

    Now that I know, I think I'll go off myself.

  10. It's a Nutrimatic pizza dispenser by jfengel · · Score: 2

    And I bet it delivers something that is almost, but not quite, entirely unlike pizza.

  11. Just bring back text menus by dargndorp · · Score: 2

    Whenever I frequent a fast food joint, I have to waste plenty of time looking at pretty pictures. I'd vastly prefer if there was a text menu, preferably with sensibly categories such as main dishes, desserts, drinks and whatnots.

  12. This would be a great idea if... by BitterOak · · Score: 4, Insightful

    This would be a great idea if Pizza Hut's main clientele base consisted of stroke victims who are paralyzed everywhere except for their eyes and are able to communicate only through eye movements. Last time I was in Pizza Hut, I didn't see too many such people there. So, I'm not sure what problem this technology is supposed to solve.

    --
    If I can be modded down for being a troll, can I be modded up for being an orc, or a balrog?
  13. Auto sales in the future by Whatsmynickname · · Score: 2

    Salesperson: congratulations on your new car purchase! (unknowing) Buyer: But I was just looking at this car!?! Salesperson: Yes, so our software determined you wanted to buy this car, so we've already signed you up for a loan!

  14. Re:I wont read TFS by duckintheface · · Score: 4, Insightful

    The conclusion is deceptive. They say 98% of people get ingredients they love. But that could be by chance since 98% of people probably like ANY pizza that does not contain anchovies.

    --
    "He took a duck in the face at 250 knots." -- William Gibson, Pattern Recognition
  15. They have a topping for that by HannethCom · · Score: 2

    Seriously! Is an alarm going to go off if I'm checking out the cleavage of the young lady behind the counter? I'll take my pervert money elsewhere!

    No, it just adds Human Breast Milk Cheese to the toppings list.

    --
    Microsoft, Apple, Google, Amazon what's the difference? All steal money from devs and control with walled gardens.
  16. Hmmm... by Anonymous Coward · · Score: 2, Funny

    "I didn't order a pizza with the tits from the cashier behind register #2?!"

  17. Obg. Douglas Adams quote by Reaper9889 · · Score: 2

    “After a fairly shaky start to the day, Arthur's mind was beginning to reassemble itself from the shell-shocked fragments the previous day had left him with.
    He had found a Nutri-Matic machine which had provided him with a plastic cup filled with a liquid that was almost, but not quite, entirely unlike tea.
    The way it functioned was very interesting. When the Drink button was pressed it made an instant but highly detailed examination of the subject's taste buds, a spectroscopic analysis of the subject's metabolism and then sent tiny experimental signals down the neural pathways to the taste centers of the subject's brain to see what was likely to go down well. However, no one knew quite why it did this because it invariably delivered a cupful of liquid that was almost, but not quite, entirely unlike tea.”