Slashdot Mirror


India Faces Its First Major Net Neutrality Issue

New submitter Siddharth Srinivas writes Bharti Airtel Ltd, India's largest telecommunications carrier by subscribers, will soon start charging users extra money for using services such as Skype, as Indian operators look to boost their data network and revenues. The Telecom Regulation Authority of India (TRAI) is no stranger to Net Neutrality, having sent a note to the ISPs in 2006 suggesting a position for Net Neutrality. TRAI had also recently rejected a proposal by Airtel and other operators the right to charge for free services such as Whatsapp. Consumers await TRAI's response to Airtel's new pricing. With no laws enforcing net neutrality in India. India's Net Neutrality discussions have just begun, with proponents rapidly trying to increase awareness.

61 comments

  1. VPN, again by hcs_$reboot · · Score: 2

    Using Internet through a VPN should prevent operators to figure out which site/port you are using (and DNS as well if name resolution goes through the VPN as well).
    This until many people are on a VPN and operators will start to charge VPN usage...

    --
    Slashdot, fix the reply notifications... You won't get away with it...
    1. Re:VPN, again by gl4ss · · Score: 1

      coming soon, https web interfaces to these services.

      --
      world was created 5 seconds before this post as it is.
    2. Re: VPN, again by Anonymous Coward · · Score: 0

      This will be a big problem for mobile devices.

      Airtel recently raised the internet pack charges already.

      Now it is trying to milk the customers even more.

      Boycott airtel

      Port to another service.

      BsNL, MTNL, Idea, Vodafone, Aircel, Reliance, Docomo, Indicom, BPL, Hutch,MTS, ....

      Anything but airtel

    3. Re: VPN, again by Anonymous Coward · · Score: 0

      While I agree with you w.r.t. boycotting, this isn't a big problem for mobile devices either - VPN support has been in Android, iOS, WP, blackberry, etc - for quite some time.

      I think the only OS' that don't have it are FFOS and maybe Tizen? (which admittedly, may be more popular over there for all I know)

    4. Re:VPN, again by fuzzyfuzzyfungus · · Score: 3, Insightful

      Ah, you need VPN? Our 'Business Connectivity' package is right over here. I'm sure you'll find it to be an attractive value...

    5. Re:VPN, again by Anonymous Coward · · Score: 0

      And of course, the average Indian user, who uses things like Whatsapp to find out the latest from Bollywood, would be fully equipped to know how to create VPNs, port translators and the like to completely bypass Airtel, Vodafone, Reliance, Idea and every other player in the market.

    6. Re: VPN, again by Anonymous Coward · · Score: 0

      BSNL sucks. Am not sure about the others, but MTS - does it offer anything other than Data card services? It would be nice if they offered broadband.

    7. Re:VPN, again by Bengie · · Score: 1

      IPv6+IPSEC will prevent seeing which ports you're using.

    8. Re: VPN, again by unixisc · · Score: 1

      In India, the top 2 OSs are Android and WP8. While iOS is popular, not all the apps in the US store are available in the Indian store (and yes, they are different). So getting iPhones/iPads is even less value for money than it is here. It's overwhelmingly a Samsung Galaxy out there, with Karbonn and Micromax following. Lumias - particularly the 520s - are popular with a section of the female population, and make WP8 next to Android in the list. Blackberry is there as well at the top - in India, brands don't lose their luster as quickly as they do in the US.

    9. Re:VPN, again by unixisc · · Score: 1

      Only if they tunnel.

    10. Re: VPN, again by Anonymous Coward · · Score: 0

      BSNL. Why wouldn't they suck? They are forced to spend revenue on rural connectivity, and all kinds of vote-bank bullshit. See the tariff man. They offer unlimited downloads for 1000 bucks at 120 kbps. Which private sector shit is offering this despite not spending on votebanks?
      The day BSNL shuts down is the day Indians become playthings in hands of corporates- like americans

    11. Re:VPN, again by Anonymous Coward · · Score: 1

      The average American user, who uses his iphone to sext, would be fully equipped to evade NSA snooping and icloud hackers.
      Stop with this stereotypy shit please.

    12. Re:VPN, again by Grishnakh · · Score: 1

      How is he stereotyping anyone besides the general populace? He never claimed that average American users were any more tech-savvy. The idea that average phone users in any country are going to be savvy enough to use technical means to bypass these roadblocks is just silly.

    13. Re:VPN, again by sudon't · · Score: 1

      I don't know what the situation is in India, but some US ISPs already limit VPN traffic. Do Indians have broadband choices, or are they subject to monopolies, as in the US?

      --
      -- sudon't

      Air-ride Equipped

    14. Re: VPN, again by Anonymous Coward · · Score: 0

      Not just that, even though they got privatized, they still operate like they used to when they were a public sector company. One still has to visit their ancient offices, stand in long lines, etc, and do runarounds if changing the service plan, or discontinuing a service. Nothing like any of their competitors, whose service is still far superior to theirs.

      BSNL's definition of unlimited, when I used to be their customer, was 4GB per month. Once you hit that limit, your internet STOPPED working, until you bought more MB for the balance of that month. In contrast, their competitors, including Airtel, would make your access slower once you hit the cap, but not cut you off completely. As for the day BSNL shuts down, there is plenty of competition in the cellular space, with more entrants coming in all the time. You have Airtel, Reliance, Idea, Tata (Docomo and Indicom) and a whole bunch of smaller players. It's not like in the US, where if a Comcast or an AT&T or a TWC go down, that region is left without any providers.

    15. Re:VPN, again by Anonymous Coward · · Score: 0

      It depends on the regions (like in the US). The major tech cities, like Bangalore, Pune, Mumbai, Hyderabad have the widest range of choices, while others, like Calcutta, have a limited list of options. Major broadband providers currently are BSNL, Airtel and Reliance, although there may be some others, depending on where one is.

    16. Re:VPN, again by Anonymous Coward · · Score: 0

      Make it needed, and oh wow suddenly there's an incentive to learn. Imagine if no one needed a driver's license to get on the Interstate. You'd have the equivalent of the hugely insecure computers running botnets but with deadly 2-ton pieces of metal, glass, and plastic moving at half of 'terminal velocity' (speed the car would reach in freefall without a parachute) speeds.

    17. Re:VPN, again by mgcarley · · Score: 1

      India is even more complicated than the US.

      There are "monopolies" by local cable providers, but these are miniscule, hyper-local operators with 1,000-10,000 customers operating in very small areas rather than behemoths like Comcast. Some of them aren't even legal entities but will still throw their weight around if given half a chance.

      Most of the time, you do have a choice of which ISP you'll use via your LCO's infrastructure (strictly speaking, they are open networks, but they won't always admit it because they might be trying to push one particular ISP that week). Some LCOs have been known to illegally switch subscribers from their ISP of choice to a competitor (illegal not just because it would equate to a bait & switch, but illegal for the ISP because the ISP is required to have documentation on every single subscriber, and the DoT has direct access to networks so in theory, they can check) - not that anybody really seems to give many shits about contract law in India (or, as it turns out, in the US, but I digress). Anyway, they seem to do it because each ISP has different revenue percentages (kickbacks) to the LCO (I've seen rates in the vicinity of 80%) and if they can get away with pocketing an extra 10 rupees per subscriber and the subscriber doesn't notice, they will.

      Of course, not every LCO offers every ISP. Sometimes because the ISP already has connectivity with a competing LCO and they don't like each other, or because the LCO doesn't like someone who works at the ISP, or they just never tried because there are hundreds of LCOs around so it's fairly difficult for any ISP to partner with all of them.

      In other areas where LCOs don't exist (particularly in certain building projects), ISP choices are artificially limited because the building company doesn't build an open-access network which any ISP can use and/or they are loosely affiliated with an ISP because up the chain they're part of the same conglomerate so only that ISP is allowed in, and not even BSNL/MTNL can build (despite the laws requiring the public companies pretty much have to build and have nearly automatic right of way).

      In still other areas, wireless is the only option because nobody (not even the PUCs) even bothers to run cables because they don't want to (like the US in that respect), or equally likely, they can't run cables due to lack of permission and stonewalling (by officials or VIPs) whenever permission is sought (whether the proposed cables are underground or overhead) - or because, weirdly, ROW charges are often a lot higher for telecoms than for power companies.

      If the NOFN gets off the ground and is built properly, it'll be a big help in solving some of these problems.

      --
      Founder & COO, Hayai India (hayai.in) / USA (hayaibroadband.com) // t: @mgcarley
  2. Raise a stink and vote with your poket by webanish · · Score: 4, Insightful

    As a soon-to-be ex-customer of this telecom giant, I'm doing the two things I can: Raising an almighty stink in all the channels I know, and obviously voting with my pocket by ditching them. Any other ideas would be welcome. I fear this is just the level-1 boss we're fighting against in the war against internet equality.

    1. Re: Raise a stink and vote with your poket by Anonymous Coward · · Score: 3, Informative

      et Airtel know how you feel. Doesn't matter if you ultimately switch to another provider or not. Initiate porting by sending SMS.
      SMS to: 1900
      SMS body: PORT
      example:
      Send
      PORT 9623456789
      to 1900
      This is initial step of porting. By doing this airtel will know you are willing to switch to some other provider. If you get a callback explain them why you are switching.
      If they get enough people threatening to change from Airtel, they will reconsider.

    2. Re: Raise a stink and vote with your poket by TheRaven64 · · Score: 2

      If this works the same way that it does in Europe, then even after you've gone through this you get a code valid for 30 days that you can give to another operator to port your number. This gives them a little window to try to change your mind and is a fairly good way to protest.

      --
      I am TheRaven on Soylent News
    3. Re:Raise a stink and vote with your poket by t_ban · · Score: 2

      I already migrated to another service when Skype started being choppy on Airtel. Strangely, there was never any problem with torrents, only with real-time media. My present connection is a tad slower, but pretty solid.

      --
      First they ignore you. Then they laugh at you. Then they fight you. Then you win. -Gandhi
    4. Re: Raise a stink and vote with your poket by perryizgr8 · · Score: 1

      Exactly like this. Except the window is 7 days.

      --
      Wealth is the gift that keeps on giving.
    5. Re: Raise a stink and vote with your poket by mgcarley · · Score: 1

      It would, unfortunately, need to be a significant number of people. Airtel has something like 15 crore (150mm) subscribers, so probably 1 crore (10mm) need to port. Being as big as they are, they wouldn't even notice a change of 1 lakh (100k) subscribers - to them, that's just about standard quarterly churn.

      Back in 2008-2009 they were the darling of tech-oriented people with the best plans, prices and quality of service (especially for wired options). Then they started pissing off that crowd and some of them have found sanctuaries on providers you really wouldn't expect (based on the people I know personally, Reliance and BSNL seem to benefited most overall, but Idea and Vodafone seem to gain a quite few too).

      --
      Founder & COO, Hayai India (hayai.in) / USA (hayaibroadband.com) // t: @mgcarley
  3. Boycott Airtel by yams · · Score: 2

    We need to start a campaign to stop this kind of high handed ness. Do anything possible to reduce their revenue. The problem is that they own a substantial part of the 3g/4g spectrum. I regret the day the spectrum got auctioned away.

    1. Re: Boycott Airtel by Anonymous Coward · · Score: 1

      et Airtel know how you feel. Doesn't matter if you ultimately switch to another provider or not. Initiate porting by sending SMS.
      SMS to: 1900
      SMS body: PORT
      example:
      Send
      PORT 9623456789
      to 1900
      This is initial step of porting. By doing this airtel will know you are willing to switch to some other provider. If you get a callback explain them why you are switching.

      If they get enough people threatening to change from Airtel, they will reconsider.

    2. Re: Boycott Airtel by Anonymous Coward · · Score: 0

      Sounds like a plan

  4. I have the solution by Anonymous Coward · · Score: 0

    Simply outsource all your internet needs to third world africa!

  5. Airtel aubscribers please Use Mobile Number Portab by Anonymous Coward · · Score: 0

    India has earlier enabled an easy way to change the mobile service provider wothout needing to fulfil any contracts.

    It is called Mobile Number Portability.
    Simply send a text message(sms)
    PORT
    To 1909

    If Airtel wants you to stay, their customer care will call you - tell them tostop charging for Skype, Google Talk, Viber and Whatsapp traffic over the regular data pack costs.

    Airtel India today has decided to charge it's customers extra on usage of each GB of data for VoIP(voice calls over Internet).

    On the 3G network, each GB of VoIP will cost about Rs 4,000 and while the same on the 2G network will cost about Rs 10,000.

    Dear Logical Indians, we believe that the neutrality of the internet must be maintained at all costs. It is unethical to charge extra for data used to make voip calls via Viber, Skype etc. If you agree with us, please email the below to the addresses mentioned.

    ___________________________________

    Mail to: ravis@sansad.nic.in,
    CC: ap@trai.gov.in, secretary@trai.gov.in, ceo.direct@bharti.com, sbm@bharti.com, Gopal.Vittal@in.airtel.com

    To,
    The Honorable Minister, Department of Telecommunications.
    Subject: Gross Violation of Net Neutrality and Restrictive Business Malpractice by Airtel India.

    Dear Sir,

    It has come to our attention today that â#âZAirtelâ has decided to start charging for VOIP data traffic on all Subscribed Internet Plans.

    Let Airtel know how you feel. Doesn't matter if you ultimately switch to another provider or not. Initiate porting by sending SMS.

    SMS to: 1900

    SMS body: PORT

    example:
    Send

    PORT 9623456789

    to 1900

    This is initial step of porting. By doing this airtel will know you are willing to switch to some other provider. If you get a callback explain them why you are switching.

  6. This is a fraud issue by diamondmagic · · Score: 4, Insightful

    You can't say "We provide Internet access!" and then deny access to a range of TCP/UDP port numbers. You might be able to say "Web connectivity!" (and I have no problem with this), but not Internet.

    1. Re:This is a fraud issue by Opportunist · · Score: 2

      Since the average dufus out there won't be able to tell the "fine" difference, I doubt they'd have a problem with this either.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    2. Re:This is a fraud issue by Anonymous Coward · · Score: 0

      In India, the average Joe can't tell the difference between TCP, UDP, FTP, HTTP and all of those acronyms: all they'd recognize is the term 'internet'. So if Airtel starts telling people that we offer this but not that, it would either confuse the hell out of people, or turn them off altogether

    3. Re:This is a fraud issue by Anonymous Coward · · Score: 1

      I doubt that an average Joe anywhere can tell the difference between TCP, UDP, FTP, HTTP. And as far as being swindled by corporates is concerned, Indians are smarter than most people.

  7. Airtel = Crappy by Anonymous Coward · · Score: 0

    Their service is the crappiest ever from what I have experienced plus many others. Frequent disconnection with no service representative to attend your call when that happens which is thrice a week. Left Airtel two years back, never going back. Boycott Airtel is the way to go.

    1. Re:Airtel = Crappy by perryizgr8 · · Score: 1

      Service is pretty much the best out there. Dunno how you got this experience. I called them once my fiber broadband wasn't working at 1 am in the night and they sent a technician in 2-3 hours. Others probably won't even receive your call.

      --
      Wealth is the gift that keeps on giving.
  8. TOLGA by Anonymous Coward · · Score: 0
  9. Two can play by Anonymous Coward · · Score: 0

    ... right to charge for free services ...

    This is like buying a car then paying a fee every time someone starts the motor.

    ... charging users extra money for using services such as Skype ...

    Two can play that game: Microsoft servers can simply ignore an IP address until the ISP owning it pays Microsoft a connection fee.

    If Microsoft and friends don't have their servers in India, they can disconnect the country until all ISPs pay. Unfortunately, that also allows a competitor into a very big market.

    1. Re:Two can play by Frankie70 · · Score: 2

      Will be difficult for Skype to take this risk - they aren't that big in India. But I bet that if WhatsApp blocks Airtel IPs for just 1 days, airtel would see 100% of their users typing up airtel's customer service lines to ask why they cannot access WhatsApp. But I doubt if WA has the guts to try something like this.

    2. Re:Two can play by Anonymous Coward · · Score: 0

      This is like buying a car then paying a fee every time someone starts the motor.

      No. It is not. If you need a car analogy it is like buying a car and then being charged for driving it over certain roads and bridges. Oh wait. We already do that! Even though we have precedent in the car realm, it is important that we keep fighting for net neutrality and keep all of our data packets equal.

    3. Re:Two can play by Anonymous Coward · · Score: 0

      They don't have to, they just have to threaten.

    4. Re:Two can play by unixisc · · Score: 1

      Particularly since Whatsapp is a part of FaceBook, and the main reason that the Internet's popularity has exploded in India is FaceBook, YouTube and Twitter, if FaceBook tells Airtel that it will block Airtel IPs from not just Whatsapp but FaceBook servers as well, that will bring Airtel to its knees. The last thing they want to do is lose their #1 or #2 spot to a Reliance or Tata or anyone else just for this reason.

  10. Looks like government's answer by Ramesh+Emandi · · Score: 2

    But PORT 1234567890 to let airtel know what we feel about it.

    1. Re:Looks like government's answer by unixisc · · Score: 1

      Why does government care whether citizens pay more or less for internet services? If anything, they'd want to lower prices, so that they'd have more bragging rights in elections

  11. Close and don't show me this again! by AndyKron · · Score: 0

    Close and don't show me this again dammit!

  12. A VPN might not be needed. by BrokenHalo · · Score: 1

    If Skype is the issue, a lot depends on how the provider intends to block it. Some sites just block port 5060 (IIRC), leaving the user free to configure his Skype client to use port 80. If the ISP tries to block that, there will probably be one or two complaints.

  13. Wanting to charge for WhatsApp was predictable. by tlambert · · Score: 4, Insightful

    Wanting to charge for WhatsApp was predictable. In fact, I predicted it.

    Globally (and a large chunk of it was in India), the SMS carriers lost about $9B to WhatsApp. This is why Facebook was willing to pay $18B to acquire it, since they wanted leverage over the carriers in those countries to force Internet access, because Facebook lives or dies by Internet access of its users. It's the same reason Google has so many initiatives to extend Internet access everywhere.

    The carriers have lost a large chunk of their SMS revenue, and Skype is converting a lot of their voice traffic to Internet traffic, and they are therefore losing money on that too. So they want to add fees for use of Skype to make up for origination, connection, call completion, and time-on-call fees which are going away as Indian users are discovering that if they have Skype to talk to people internationally, and the other person in India that they want to talk to has Skype to talk to people internationally, why, they can use Skype to *talk to each other* and cut out all the middleman fees for virtual circuit switching services.

    Telecom companies are quickly becoming the vendors of dumb pipes, with their only service level differentiator being what diameter of pipe you are able to get. And they very much do not like this. This is why we have things like data caps with huge overage charges, and video services that the carrier gets paid by the video, and it doesn't cost you against your data cap, but if you use someone else's video service, it costs you.

    And so they are fighting net neutrality tooth and nail, because their revenue streams are drying up.

    The really, really ironic thing is that if the telecommunications company had deployed these technologies themselves, they could have fit them into their existing tiering, and kept the majority of the profits that are now flying out their window. They would have had a reduced income stream, to be sure, but they would have had it, instead of it going to some third party.

    Expect Microsoft and Facebook to spend heavily to defeat these measures.

    1. Re:Wanting to charge for WhatsApp was predictable. by Anonymous Coward · · Score: 0
      But in India, 2 things:

      1. SMSs are free

      2. One can't send videos and pics by SMS. Yeah, one can use MMS, but there's no way to use them over WiFi, instead of regular cellular data. And like everywhere else, cellular data would cost more than WiFi

      As far as India goes, there are still several companies, such as Reliance, Idea, MTNL, Vodafone, Aircel, Tata Docomo, Tata Indicom, BPL,... so hopefully, at least one of them would be willing to offer a Net Neutral service

    2. Re:Wanting to charge for WhatsApp was predictable. by Anonymous Coward · · Score: 0

      Is this about a mobile phone service provider not wanting people using Skype to avoid paying for minutes?

    3. Re:Wanting to charge for WhatsApp was predictable. by unixisc · · Score: 1

      That, and not wanting people to use Whatsapp instead of SMS/MMS.

  14. Expect this here in the US by koan · · Score: 1

    Between data caps and getting charged for various services imagine how expensive your phone is going to become, especially now that you use it for everything, talking, messaging, banking, shopping, and all the other things people do on their phones.

    They will make you dependent on your phone (they already have) and then they will bleed you.

    Just remember, we had a chance to put an end to this, and posting your nerd rage to Facebook isn't the way to do it.

    --
    "If any question why we died, Tell them because our fathers lied."
  15. Another perspective by Anonymous Coward · · Score: 0

    I recently read an article which said that Net Neutrality was already not there for many years in India.

    Facebook & WhatsApp are the 2 biggest things in India. They are the 2 killer apps because of which people get a smart phone. For many years, a lot of telcos have cheap plans which provide only Facebook & WhatsApp access but no other data access. Some have plans which allow unlimited WhatsApp data but not any other kind of data.

    Zuckerberg even launched an initiative in India called internet.org to provide 100% free access to only FB. This wasn't an add-on to another plan but a full free basic internet access to FB (and may be Google search).

    No one talked about net neutrality with all this because this was cheaper than regular plans not more expensive.

    But now with the first time that a non-neutral plan is more expensive, net neutrality has become a trending topic.

    1. Re:Another perspective by perryizgr8 · · Score: 1

      This is the wrong way to think about this. We have had 'Facebook' plans and 'Whatsapp' plans. They do not violate net neutrality because they do not offer internet access. Now, Airtel says that the 'Internet' plans will not cover Whatsapp, Skype, Viber, etc. This is a net neutrality violation.

      --
      Wealth is the gift that keeps on giving.
  16. Re:Airtel aubscribers please Use Mobile Number Por by unixisc · · Score: 1

    So you're gonna tell the minister how to port his phone# to another carrier? He probably doesn't care. Nowhere in the letter did I see any reference to protesting and asking the GOI to make it illegal to charge separately for such services

  17. It's all good by Anonymous Coward · · Score: 0

    All those internet jobs that went to India because labor is cheaper there and blah blah blah. Please, lets tax the skype that is used on all of those worthless help desks. I am all right with that.

  18. hopefully they fail spectacularly by Xicor · · Score: 2

    if they fail to do real net neutrality, then we can point at them and say 'do you really want to be like india?' and hope that the fcc actually realizes how much we need net neutrality

  19. Telcom regulatory authority is supporting Airtel by Anonymous Coward · · Score: 0

    TRAI is supporting Airtel's move. As per TRAI Airtel did not do anything wrong legally as there are no rules in India regarding net neutrality.

  20. Re:kill the managers by Anonymous Coward · · Score: 0

    Until they get better next time at not dying. That's the way that England eventually reached a stalemate that is called the royal family. Dukes and Princes no longer kill Kings.

  21. Re:kill the managers by perryizgr8 · · Score: 1

    do it with extreme violence and put all on video

    I guess you are confusing India with Pakistan?

    --
    Wealth is the gift that keeps on giving.
  22. Re:Telcom regulatory authority is supporting Airte by perryizgr8 · · Score: 1

    They are not supporting, they are saying we need a directive, otherwise Airtel's move is legal.

    --
    Wealth is the gift that keeps on giving.