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Tumblr Co-Founder: Apple's Software Is In a Nosedive
mrspoonsi writes Respected developer Marco Arment is worried about Apple's future. In a blog post, he writes, "Apple's hardware today is amazing — it has never been better. But the software quality has taken such a nosedive in the last few years that I'm deeply concerned for its future." Arment was CTO at Tumblr, before he left to start Instapaper. "Apple has completely lost the functional high ground," says Arment. "'It just works' was never completely true, but I don't think the list of qualifiers and asterisks has ever been longer." He blames Apple prioritizing marketing for the problems with Apple's software. Apple wants to have new software releases each year as a marketing hook, but the annual cycles of updating Apple's software are leading to too many bugs and problems, he says: I suspect the rapid decline of Apple's software is a sign that marketing has a bit too much power at Apple today: the marketing priority of having major new releases every year is clearly impossible for the engineering teams to keep up with while maintaining quality. Maybe it's an engineering problem, but I suspect not — I doubt that any cohesive engineering team could keep up with these demands and maintain significantly higher quality."
Surprising absolutely nobody.
He makes the claim that their software quality has taken a nosedive, that they're introducing tons of bugs and functional regressions, but he doesn't give a single example of any of that. He just makes the unsubstantiated claim.
Apple Computer - proudly going out of business since 1979!
the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff
"Apple's hardware today is amazing — it has never been better.
So board soldered RAM, non upgradeable parts, antennas that stop working when you put your hand on it (exactly where you were meant to put your hand), bendable phone frames, baking portables in the oven, the list is huge, if this is better then they were shite before.
But they are right about the software, never has it been more insecure and more geared towards grabbing up your data and marketing/profiting from it.
Queue the fanbois to the defense.
"If any question why we died, Tell them because our fathers lied."
I have to wonder if part of the problem is simply not being good enough (or it simply not being possible to be good enough, given the intricacies of finding suitable people and getting them up to speed) at adding new people fast enough to support their various new things.
Time was when Apple pretty much made hardware, MacOS, and one pet project or another over the years(Clarisworks/Appleworks, Hypercard, the occasional foray into some quasi-server thing with IBM, etc.)
Now they make hardware, OSX, iOS(shared in part; but only in part, with OSX), iWork, iLife(with applications from both increasingly showing up on both OSX and iOS), a pretty massive 'cloud' operation to keep delivering all that ITMS, web-app versions of some of its formerly native-only applications, Safari/webkit, Final Cut Pro, and probably some other stuff I'm forgetting.
Even if you have unlimited money, turning a small, focused, group that does a few things into a larger and more heterogenous operation requires significant talent, and probably a certain minimum amount of time that just can't be escaped.
Comment removed based on user account deletion
I used to be an Apple supporter. Apple used to be stable. After being a huge proponent of apple from 99-2012, I am running for the door. Every new version of apple software has less features(for an actual power user) and is less stable. Oh how I used to love apple! Oh how I hate Apple, and want them out of my creative professional life!
Apple products are never going to get better, because Apple has gotten a taste of "moron money", and us creative professionals and academics are no longer a concern.
I suspect that Apple has been hiring 20 somethings to write the software, because they are sooo smart, and not because it saves money(of course apple hasn't enough money).
When you are as All In with a company as I was with apple, it takes a long time to get away. I'm going on 3 years, and have not completely replaced apple in my workflow. I have been changing components of my apple software with third party components, and I'm almost done!
OMG I can't wait to never buy an apple product again!!!!!!!
Then they came out with Final Cut Pro X and when their users complained about the rampant bugs, overly simplified iMovie style interface and defeaturization, Apple told their user base to go fuck themselves -- as Apple is want to do and Premier went back to being on top again.
http://fortune.com/2011/06/22/...
https://discussions.apple.com/...
Anyway, far from being a learning moment for Apple -- this has been wholly adopted as their corporate ideology when it comes to their user apps. A lot of it is a focus on iOS and trying to make everything fall in line with iOS -- this was clear as early as 2007 when a trip to the Apple store had their laptop and desktop add-ons shunted to dusty corners while iPhone cases and accessories dominated the store. So this has beed a mentality years in the making based solely on spreadsheets of product sales and not user needs regarding user experience.
Even Woz wrote a rant (now pulled it seems) about ditching OS X in favor of Linux over the frustration of the mounting shit-pile of bugs and anoyances with OS X You can read comments about Woz' post here: https://news.ycombinator.com/i...
Tumblr is more awful than anything Apple puts out (or MS for that matter).
I'm not a prophet by any stretch, but I've been using computers since 1982. I've seen a thing or two, seen a company or two make great products and then fall. They all fall eventually.
Apple make great hardware. Their software, while meaning well, has never been "great". I agree with the article. I've seen it myself. I'm in a great position to evaluate HW and SW since I work with Windows and related HW, Apple HW/SW, as well as BSD and Linux. I literally see it all. MS, while often derided, makes some really good SW these days, especially their "cloud" stuff like Azure. Nothing touches it.
Let's just be honest for a moment. Apple have not innovated much since the iPod and iPhone. Everything since is simple another iteration of the original idea.
MS realized it missed the boat on the Internet back in the late 90s and took over 10 years to course correct with their new CEO and newfound direction as a services company as well as their perennial Office and other stuff.
Linux and the OSS companies largely copy either Apple or MS or both. Some good stuff comes from OSS, especially FreeBSD, the notion of jails and ZFS and OpenBSD with their audits.
Apple is riding the wave of past glories. The watch will be a loss leader. It's nothing. Android is basically 80% of the worldwide market for smartphones. Apple do really well in the US, but not so much overseas. OS X is fragile and nothing more than a semi-pretty GUI atop a badly-hacked UNIX-like OS. Why they simply didn't take FreeBSD and use that as the solid base eludes me and others regularly. I guess they had to eat their own dogwood to somehow make Steve feel good about resurrecting NEXT.
Apple glomming onto Webkit for Safari as well as Opera and others is fast tracking the browser world to have one standard -- Webkit. This is a monoculture and is not good. Mozilla may or may not survive well without Google's handouts. We'll see. Microsoft is about to release another browser based on their Trident rendering engine. Time will tell if it's any good or just another attempt to embrace and extend. Under Satya Nadella, MS may yet emerge to be the winner, as they are desperately trying while Apple is simply basking in past glories.
He has not been involved with Tumblr since ca 2010 if I remember correctly.
When a Pages document in iCloud storage is open across multiple iOS/OSX devices, Pages routinely declares it can see multiple versions and can't decide which one it should keep. One of the options it offers you is to keep both of them, leaving you to manually look at both and figure out which one is the best. This happens even without simultaneous access, and edits often get distributed randomly between versions, requiring manual cut-and-paste merging.
Apple should go to the Dropbox people, hat in hand, and say:
Yes, Steve was a dick when he talked with you years ago. We don't want to acquire you - we want to hire you to host iCloud file storage. We want a cloud back end that Just Works, and cross-platform sharing will be a plus.
I would pay for that service, in a heartbeat.
To a Lisp hacker, XML is S-expressions in drag.
Ok, so I'm a Mac user, as well as being an IT guy who supports Mac, Windows, and Linux. In general, I don't think that I can say I've noticed anything like a "nosedive" in software quality. The quality of Apple's software has, over a long span of time, been relatively consistent. It's pretty solid and stable in most circumstances, doing most of the things that Apple users typically do, with some exceptions. At regular intervals, Apple decides they're going to improve something, and a bunch of things break for a while following a major release, and then most of it settles down and gets fixed. If you want a stable experience, don't upgrade to the newest major release until it's been out for a couple of months. Just like Windows, and a lot of other software.
Then there are random inexplicable things. File sharing, for example. Apple decides they're going to standardize on SMB because it's faster and more widely used, which sounds like good news, right? Yeah, except that it's over a year later, and Apple's file sharing is still buggy. Apple's advice is to not use OSX with file servers. Similarly, they just can't seem to get their Mail application to be reliable. They keep rewriting these things, and every new rewrite has new problems. You wouldn't think email and file sharing would be such strange high-tech features that Apple's software engineers would be unable to handle it. But Apple has kind of always done that kind of thing.
As far as the yearly release cycles, I don't see any reason why this should be a major concern. Having a yearly release cycle shouldn't be impossible to keep up with, as long as the changes for each release are not overly ambitious. For example, Apple could release OSX v10.11 next year, and it can basically be a maintenance release. No new features, just bug fixes and performance improvements. Their OS updates are free these days, so who's going to complain?
More evidence for my hypothesis that MBA managers are driving the American economy into the ground. Contrast him with Steve Jobs who was not an MBA. He brought the company back from the edge, after being destroyed by another MBA, Jim Sculley.
If you want a strong perspective against MBA's, I recommend reading John Ralston Saul's "The Unconscious Civilization" . Here is part of a summary of his arguments against MBA's:
They fear all the most effective qualities of capitalism itself (risk, innovation). “No matter how badly the MBAs are doing, they just go on hiring clones of themselves.” They preach capitalist ideology, but only simulate it through unproductive preoccupations like mergers and acquisitions. Their incomes skyrocket, the economy founders, the middle class erodes.
They profit by flipping between nationalization and privatization; “an unnecessary move in either direction merely makes money for the political friends of the party in power”. Privatization of government functions is foolish, as business is better suited to fuelling real growth.
Contrast this with real innovators like Elon Musk, who has created disruptive companies in four separate sectors (banking, transportation, space launching, and energy production). Please note that he is NOT an MBA and openly says that he disagrees with their methods.
This and no other is the root from which a tyrant springs; when first he appears as a protector - Plato (423 to 327 BC)
"Apple's hardware today is amazing — it has never been better."
BULLSHIT! from 2007 to 2009 they were #1 in least failures in laptops. Now they're beat by ASUS, Toshiba, MSI, Samsung, and Sony. They're 6th place in quality! SIXTH! Guess which place they are in price vs speed. I'll give you a hint: Fujitsu and Avatar beat them.
I have used Apple software since the early 00s. Like any software, there have always been bugs. There always will be.
I have had no more problems (and possibly less) with Yosemite and iOS 8 than with any other release. Those who use words like 'nosedive' either have short memories or are in need of clicks.
Let us recall the software update of a decade ago that erased every external drive with a space in the volume name - and let us be happy that things like that do not happen any more.
A.
...bringing you cynical quips since 1998
iWork and iLife.
After iWork '09, the iWork applications had very little in the way of updates, but the Keynote and Pages applications were very capable. Pages didn't have all the features of Microsoft Word, but the typography and page layout capabilities were exceptional in comparison, and users had a fairly clear list of improvements that they suggested - mostly improvements to mail merge, tables-of-contents, footnoting, indenting, and creating indices. Keynote was excellent. Numbers was simply not what people expected from a spreadsheet and it had the most suggestions for improvements. However, by and large the apps were quite good and a bargain.
iWork '13 destroyed everything that made the iWork applications great. Not only did the UI regress, but the feature set, rather than meeting user requests / expectations, jettisoned swathes of functionality - in exchange for compatibility with iCould and the web version. The highly usable productivity software became a Google Docs wannabe overnight. Worse, the old version ceased to be available. Subsequently, improvements to iWork have included no restoration of the functionality of the product, but changes in the file format (that introduce incompatibilities with older versions). iWork took a nosedive.
iLife hasn't fared much better. iLife originally included GarageBand, iMovie, and iDVD for creating DVDs (with menus, title graphics, scene previews, and control over flow between menus - simple, but functional). iDVD is gone. Even Apple's "pro" video tools no longer support similar functionality to what iDVD provided in 2009 -- there is nothing available that can claim the same function, and you can no longer obtain the abandoned software. GarageBand has some added instruments and lessons, but at the loss of their video / podcast scoring and advanced podcast authoring capabilities. The filters are now more primitive and skewed specifically towards guitars (why?). iMovie has gone through various iterations of UI and library management changes that make moving between versions confusing and it focuses on iCloud and iMovie Theater - features almost completely unused because of their awkward implementation and storage requirements (particularly in iCloud) that are ridiculous.
Aperture, their prosumer photo database and editing app, is about to be jettisoned and replaced with an upgraded iPhoto with many of the most professional and workflow-related features of Aperture removed. Aperture will no longer be available afterward. In effect, their ceding this software to Adobe's Lightroom and their subscriber-based pay-to-play model.
A lot of people will also probably bitch about Final Cut Pro X, Motion, Compressor, and those video tools. However, I think Apple is doing OK there. They released FCPX prematurely - they needed to wait until they got FCP7 project importing working, but the changes they made were really necessary. Where they have failed is the workflow and integration points of FCPX - Motion - Compressor, and they've dropped the ball on creating optical media. There was also still some room to keep Shake in the mix.
I don't worry too much about things like Apple ID as that's more or less par-for-the-course for that sort of service these days. Nobody does it much better. However, I chafe at the idea that they are spending so much development money, time, and effort on that dog called 'iCloud'. It's a disaster of a service and it's dragging down their productivity software.
It's silly how mandatory it feels to jailbreak. Even with jailbreaks, it's a lot of work to restore ios to even its previous GRAPHIC level. You know a company is hostile towards its users when it utterly deletes a successful theme with zero user choice.
The real standout is the strange little gray shading that appeared on all my backgrounds. A picture of a sunny day became overcast. A portrait became ludicrous. What went wrong with backgrounds betwixt 6 and 7? Not only did we lose the ability to set a background without a strange gradient appearing (sometimes, it is internally based on the brightness of your background), which is entirely without purpose (some hypothesize it would be there to make the clock easier to read, but not only is it present when you are on your home screen, it is present even if that background is NEVER set to appear when the clock is visible, so, it assuredly has zero purpose except customer griefing), but we ALSO lost the ability to even pinch and zoom the background properly.
The workaround is a set of wallpaper editing apps that duplicate the pinch and zoom work that was free in ios 6 and part of the interface, combined with a jailbreak, then winterboard, then a mod for winterboard that removes the gradient (alternatively, you can jailbreak, then go into the files and delete the gradient .PNG files that ruin all your shit).
And that's just raw presentation. Functionality appears to appear and disappear at random. Each upgrade takes hours of research about whether to press the "go" button, and it just feels so temporary, like I'm renting the functionality.
In terms of revenue, Apple is following the money. iOS has made Apple the wealthy powerhouse that it is today, not OS X. They don't want to lose the installed base or be perceived as just a phone company; OS X gets them mindshare and stickiness in certain quarters that matter (i.e. education and youth) for future iOS revenue.
But they don't actually want to invest much in it; it's increasingly the sort of necessary evil that is overhead, so it makes sense for them to shift to an iOS-led company. In the phone space, where the consumer upgrade cycle is tied to carrier contracts and upgrade cycles, it's important to have "new and shiny" every single year; consumers standing in AT&T shops are fickle people that are easily swayed by displays and sales drones that may or may not know anything about anything.
So the marketing rationale at Apple is (1) follow the revenue, which is mobile and iOS, (2) do what is necessary to stay dominant there, which means annual release cycles at least, and (3) reduce the cost of needed other business wings as much as possible so as to focus on core revenue competencies without creating risk, which means making OS X follow iOS.
It makes perfect business sense in the short and medium terms. In the long term, it's hard to see what effect it will have. It's entirely possible that they could wind down the OS X business entirely and remain dominant and very profitable as a result of their other product lines. It's also possible that poor OS X experiences and the loss of the "high end" could create a perception problem that affects one of their key value propositions, that of being "high end," and that will ultimately also influence their mobile sales down the road in negative ways as a result.
I'm a Linux switcher (just over five years ago now) that was tremendously frustrated with desktop Linux (and still dubious about its prospects) after using Linux from 1993-2009, but that has also in the last couple of months considered switching back. I switched to OS X largely for the quality of the high-end applications and for the more tightly integrated user experience. Now the applications business is struggling (the FCP problem, the Aperture events, the joke that is the iOS-synchronized iWork suite) and third-party applications have declined in quality (see: MS Office on OS X these days) as other developers have ceded the central applications ground to Apple. Meanwhile, the user experience on iOS remains sound but on OS X it has become rather less so as a result of the iOS-centricity of the company.
What to do? I've considered a switch back to Linux, but the Linux distros I've tried out in virtual machines have been underwhelming to me; the Linux desktop continues, so far as I can tell, to be in a worse state for my purposes than it was in 2008. I have no interest in Windows (I have Win7 and Win8 installations in VMs for specific applications, and even in a VM window they make me cringe; just complete usability nightmares).
It's a frustrating time for desktop users in general, I think; the consumer computing world has shifted to mobile/embedded devices and taken most of the labor, attention, and R&D with it. The desktop, needed by those of us that do productive computing work, has been left to languish on all fronts. It's completely rational in many ways at the macroeconomic level, but at the microeconomic level of individual workers and economic sectors, it's been a disaster.
STOP . AMERICA . NOW
Well, except for that 64-bit processor that was 2 years ahead of everyone else's. Or the fingerprint sensor that works quite a lot better than any current competing models. Or the custom timing controller they built so they could release a 5k iMac for the same price that Dell is selling (a not-yet-available) a 5k monitor. Or the rather cleverly designed Mac Pro.
Apple consistently puts out really high quality hardware still, I think. Apple used to really consistently lag behind in performance-per-dollar, and I think between the longevity of their products and the high quality of the releases at the start of the generation, there's much less of a penalty to being an early Apple adopter than there ever was. Of course, this all relies on you being willing to give up the control of expandability and repairability. There's certainly a trade-off there that has to be considered; I 100% respect anyone that makes decisions based on that criteria.
But the software is noticeably worse. I had a problem the other day where I couldn't drag and drop files in my Finder in Yosemite. Turned out I needed to delete some sort of Finder plist file; something migrated badly from Mavericks and screwed me up. And ever since installing Yosemite, I've been plagued with random kernel panics. I actually don't use my desktop machine much anymore, but I used to keep my account logged in even when my partner was using the machine. I've used it a bit more in the last couple of weeks, and I've made sure to log myself out because I was suspicious that I had some rogue process running causing the crashes. Well now when she logs back in after I've logged out, Yosemite will log her out after a minute or so. Then she goes back in again and it's fine.
Everyone has a completely different list of software problems now. It's madness.
Meanwhile, my iPhone 6 replaced my iPhone 4 (only because the iPhone 4 wasn't eligible for OS updates anymore), the iMac and Mac Mini hardware have no trouble at all, and our two iPads are rock solid. Hardware-wise, I haven't had to warranty anything from Apple in the last 6 years. Now I'm just faced with weird random problems with OS X crashes and dumb iOS bugs.
Why should old apps break in the new OS?
Exactly. Windows is famous for doing this. I have to rewrite my viruses, trojans, and worms each time they release a new version of Windows. Why can't those assholes maintain binary backward compatibility? I mean, what's *ACTUALLY* stopping UEFI from having been designed so that my MBR + TSR virus couldn't still run on modern hardware? Are these guys idiots or something?!?!?
Time was they were trend setters. While the iPhone wasn't the first smart phone, by a long shot, it was the first one that got real regular consumer popularity. Also while the iPad didn't invent tablets, it made tablets something to own and defined what they'd be.
However now they are getting beat on features left right and center. That amazin' new iPhone 6+? Ya it's 2011 calling, something about a "Galaxy Note". Samsung was rolling out their 4th generation large screen phone by the time Apple decided one was good to make. Apple can't claim to be a mobile leader anymore. They are a player for sure, but others are being first to market with new features.
Never mind design flaws that were made for aesthetics (the antenna that failed when you grabbed it, the 6+'s bending too easily, etc).
They are all about making shiny, fashionable, devices and charging a massive premium for them. That's fine, I guess, if that's what you like, but don't try and sell it as something amazing.
The horribly useless comment system on Tumblr is his design I believe. If there was something before it, I shudder at the thought of what would be worse than the current system. It makes Slashdot Beta look like Slashdot Classic. I've found more useful information in Youtube comments than on Tumblr. Do we really need a whole line for every single person who ever liked or relinked or appreciated some post?
I read the internet for the articles.
Being wrong since 1997.
First of all, iTunes.
I dislike it and refuse to install it on my PC. It's bloated and not user friendly. It clearly epitomises Apple's philosophy of making the user do things Apple's way. It's well overdue for a rethink and I expect to see that come soon.
With regards to iOS, it is on the cusp of greatness. It has some very nice features, it's user interface is fluid and easy to use and the design works well.
However, they need to take some time to make everything work well together and make the OS and apps more integrated.
For example:
- If users want to access my music stored in Dropbox or Google Drive or even a samba share, facilitate a method of saving that into the music library.
- Let users backup photos to Dropbox or Onedrive in the background as with iCloud backup. It's a real waste of time having to keep the app open and the screen unlocked.
- Similarly, let users sync music and videos in third party apps which permit it. Like Spotify and Plex.
- Third party app defaults would be pretty cool. Like being able to select Chrome or Gmail as default apps.
- Allow a bit more customisation such as changing control centre quick options.
It's really frustrating as Apple could come out with the best features in the world, but as long as they impose these arbitrary restrictions, iOS will always feel hamstrung.
Backup not found: (A)bort (R)etry (P)anic
Apple has reached the stage that Microsoft reached in the 90s. I hope they learn from their mistakes faster than Microsoft did.
I've been a Mac user for 20+ years now and an iPhone user since 2007. Quite frankly, the hardware and software has never been better from my own experience. Go do a Google search and you'll quickly find that every new software release Apple has put out is "the worst ever." Same goes for hardware. Every time Apple has had a keynote, there have been torrents of negative reactions about how they're losing their way and going downhill. "No wireless. Less space than a Nomad. Lame." Remember that?
Those are just a few. The point is, over all Apple's QA is improved dramatically. The problem is that the iPhone is far more popular than anything else Apple has ever made. It's not that the software has gone downhill; it's that there is far more scrutiny on it -- particularly in the media. "It just works" is truer today than it ever has been.
Yeah, FREE (as in beer) and UNAVAILABLE (as in roast dodo).
The "forced upgrade policy" means that a generation of
Macintoshes is arbitrarily decared too old for the installer to put a newer OS onto it.
My MacPro, four Xeon cores and 20GB of RAM, with six drive bays,
doesn't have a MacOS upgrade path beyond 10.6.8, won't load any Safari
browser version that came with 10.7+, and most prebuilt browsers
of other pedigree are just as OS-intolerant (TenFourFox being the notable exception).
Apple's OS and app install process discriminates on the basis of last-time-we-got-paid-for-hardware.