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FCC May Permit Robocalls To Cell Phones -- If They Are Calling a Wrong Number

An anonymous reader writes There have been plenty of false rumors about cell phones being opened up to telemarketers, but now the FCC is actually considering it. From the article: "Consumers have long had the support of government to try to control these calls, chiefly through the Telephone Consumer Protection Act, which actually allows consumers to file lawsuits and collect penalties from companies that pepper them with robocalls or text messages they didn't agree to receive. But now the Federal Communications Commission is considering relaxing a key rule and allowing businesses to call or text your cellphones without authorization if they say they called a wrong number. The banking industry and collections industry are pushing for the change." In one case recently, AT&T called one person 53 times after he told them they had a wrong number...and ended up paying $45 million to settle the case. Around 40 million phone numbers are "recycled" each year in the U.S. Twice, I've had to dump a number and get a new one because I was getting so many debt collection calls looking for someone else. Apparently the FCC commissioners may not be aware of the magnitude of the "wrong number" debt collection calls and aren't aware that lots of people still have per-minute phone plans. Anyone can file comments on this proposal with the FCC.

26 of 217 comments (clear)

  1. Once by Nemyst · · Score: 4, Insightful

    I have no issue with them being able to call me without legal repercussions... once. After that, it's their job to update their robocall lists. I've informed them that they no longer have the correct number. Any further "mistakes" should be fully punishable.

    1. Re:Once by Anonymous Coward · · Score: 5, Insightful

      Result of your request:

      800-555-1212 -- Nemyst -- Confirmed quality number with confirmed name, removed from our call database -- Placed on working number selling list

  2. good grief by sribe · · Score: 3, Interesting

    I've already had cold sales calls (from a person, not a robocall) where they ask for a non-existent person, I tell them they have a wrong number, and they launch into "oh, I'm sorry, but as long as I've got you on the phone, let me tell about the great deal we're offering on replacement windows..."

    It's just that the pacing and tone of voice made it clear to me that the whole thing was scripted in advance to go that way, that the "oops, sorry, wrong number" was simply a lie told in the hopes that I would not report them for violating the do not call list.

    1. Re:good grief by sribe · · Score: 2

      i like messing with Joe from "The windows corporation". last time he called i wasn't even sitting at a computer and tried to see how long i could play along with them. even described the event viewer screen to them from memory so they could verify i was on the right screen. Only hung up on them because i ran out of time and had to go somewhere.

      I've considered firing up a VM and going along until the point where they want money, then saying "nah, I think I'll just delete this VM image instead" ;-)

  3. Useless complaint center by RPI+Geek · · Score: 3, Informative

    The FCC complaint office is useless. I've submitted multiple complaints for robo calls and have never heard back from them.

    --

    - "Nobody came out that night, not one was ever seen. But Old Man Stauf is waiting there, crazy sick and mean!"
  4. Wrong direction by Livius · · Score: 3

    Why are *any* robocalls allowed? In most (perhaps all) places they fit the definition of criminal harassment, and a computer certainly has no free speech rights.

  5. Re:Time to abandon normal phones? by BarbaraHudson · · Score: 4, Interesting

    Maybe it's time they fixed the phone system so that telemarketing scammers from Pakistan and India can't hide behind a North American phone number.

    Maybe it's time they fixed the phone system so that telemarketing scammers in North America have to show their real number.

    Maybe it's time to shut down all number spoofing systems.

    --
    "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
  6. I currently get robocalls on my mobile by QuietLagoon · · Score: 2
    You mean I'll be getting MORE unwanted calls?

    .
    What is so difficult about the FCC understanding that I do not want calls on my mobile from robocallers and/or telemarketers.

    1. Re:I currently get robocalls on my mobile by Earthquake+Retrofit · · Score: 2

      You mean I'll be getting MORE unwanted calls?

      . What is so difficult about the FCC understanding that I do not want calls on my mobile from robocallers and/or telemarketers.

      What is difficult for people to understand is the difference between telemarketers and political opinion surveys. Politicians will never, ever give up their political opinion polls. There WILL be a loophole.

      --
      Fifty years of Yippie! 1968-2018
  7. Robocalls to my cellphone: 'Ineffective' by kheldan · · Score: 4, Insightful

    I don't answer calls from numbers I don't recognize anyway, and I recommend everyone else do the same.

    --
    Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
  8. Re:Time to abandon normal phones? by anarcobra · · Score: 4, Interesting

    Maybe it's time for phone companies to allow white lists for who can call a number.

  9. Start robocalling FCC bureaucrats by Spy+Handler · · Score: 2

    on their cell. See if they still wanna go through with this.

    1. Re:Start robocalling FCC bureaucrats by msobkow · · Score: 3, Insightful

      You think *they* pay for their air time? *LOL*

      --
      I do not fail; I succeed at finding out what does not work.
  10. Re:Time to abandon normal phones? by fustakrakich · · Score: 2

    I'm afraid most of the voters don't share those sentiments. Nothing matters but cheap gas prices.

    --
    “He’s not deformed, he’s just drunk!”
  11. Let them know by gatkinso · · Score: 2
    --
    I am very small, utmostly microscopic.
  12. Is this a US only problem? by johanw · · Score: 4, Insightful

    I mean, in Europe you don't pay if someone else calls you. So there is a common trick if some salesperson calls you "oh, one moment please", put the phone somewhere and check 30 minutes later if they are still on the line (usually not). Costs them money and time, not you.

    And on mobile phones you have programs to block numbers from phoning and smsing. Much easier than regulations.

  13. Re:Time to abandon normal phones? by BarbaraHudson · · Score: 3, Insightful

    Unfortunately, that doesn't hamper telemarketers outside North America who spoof numbers. One number gets nailed, they spoof another one. The telcos could fix this if they really wanted to, but they make money off it.

    --
    "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
  14. Re:Time to abandon normal phones? by ShanghaiBill · · Score: 2

    Get one of these:
    http://www.amazon.com/PRO-Call-Blocker-Incoming-Telephone/dp/B00AZ43MGU/ref=pd_sim_e_3?ie=UTF8&refRID=1J6JDGKBWXFNN580TVKM

    This device appears to use a blacklist only, not a whitelist. According to the reviews, quite a few people are unhappy with it. Most junk calls seem to come from random numbers, so a blacklist is not an effective way to stop them. Blocking all non-caller-id is not effective either because many junk calls spoof CID, while many of my friends and relatives don't use CID out of privacy concerns.

  15. Don't answer the phone by Akaihiryuu · · Score: 2

    My phone only rings if the caller is listed in my address book with a custom ringtone. My default ringtone is silent. Everyone I know knows that if they call me from an unrecognized number I won't answer it, and all they have to do is leave me a voicemail. I also have premium txt messages turned off on my account.

    1. Re:Don't answer the phone by thegarbz · · Score: 3, Insightful

      Year works a treat until its the hospital / police / significant other who lost her phone is stuck and using a borrowed phone because of it. My wife thinks like you do. It was very strange calling the neighbour and having them walk over to our house to tell my wife to answer the phone because I needed her help.

  16. Another loophole they use is... by __aaaipu5720 · · Score: 2

    Another loophole they use is, if you're on the do not disturb list, they're still allowed to call you if they're calling with a survey. The law didn't want to block research, so by adding a survey to your call it becomes legal, which means that a ton of companies do fake surveys which they throw away, just so they can call you without falling afoul of the law. Then, during the call, they ask if it would be alright to call you again. Since you just answered a nice little survey, you say sure. Now you've given your legal consent for them to call you back, and they will. And that's just the tip of the iceberg.

  17. Re:Time to abandon normal phones? by sjames · · Score: 2

    That doesn't help much when the caller is in another jurisdiction such as India.

    It also doesn't help when some scummy debt collector has randomly associated your number with an alleged debtor that you don't know. They call relentlessly and refuse to accept that you don't even know the person. They claim do-not-call doesn't apply because they have a 'business relationship' with the debtor. They claim you can't order them to stop calling because you said you weren't the debtor. They are the biggest assholes you will ever have the mis-fortune to communicate with.

    They will happily run up huge cellphone bills for completely innocent 3rd parties if they are allowed to "wrong number" dial your cellphone over and over.

  18. Re:Time to abandon normal phones? by Greyfox · · Score: 4, Interesting
    I run some software on my android phone that sends calls with numbers not in my contacts list straight to voicemail. If they're important enough, I'll call 'em back. Most of the time they're some very-low-quality recruiter or the newspaper asking me to pay to have them litter in my driveway.

    Back in the ol' Landline days, I ran a SIP gateway that went to an asterisk system. It would always ask you to press 1 if you weren't a telemarketer and 2 if you were. Option 2 would politely tell you to fuck off. I never got a telemarketing call after that. I'm guessing the VRU confused most of the robo-calling software they used. After a while I got fancy with it and installed SIP software on the cellphone I was using at the time. So if my phone connected up with the wireless network, it would register with the asterisk server and the asterisk server would ring the phone. If the phone was not available because I was away from the house, calls would go straight to voicemail. If you were on a whitelist, the asterisk system would ask you to hold on and then dial out over VOIP and connect the call to my cell phone. The software on my phone now works pretty well but I miss the power I had with Asterisk.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  19. Re:Time to abandon normal phones? by sjames · · Score: 2

    I live in the U.S. Here, for some godawful reason, cellular customers pay to receive the call.

  20. Re:Time to abandon normal phones? by rtb61 · · Score: 2

    I seriously had no idea that was going on it the US. The idea that the recipient should pay for a communication initiated by someone else is ludicrous and any attempt by any organisation that allows others to involuntarily force costs upon you is horrendous. I would not touch a mobile phone upon that basis or at the very least turn off network connection when I am specifically not using the phone to initiate calls. So I gather that in the US there is an Android app that blocks all incoming calls and texts that are not on a user defined white list, you do not want the call so why the hell should you pay for it. Seriously there just has to be, else you guys are really suckers and what the FCC is intending, is plainly a criminal conspiracy with corporations to rip off the public. I'll bet the corporate discounts for their calls means they pay less when initiating a call than you in the US do when receiving it, damn.

    --
    Chaos - everything, everywhere, everywhen
  21. Re:Time to abandon normal phones? by dead_user · · Score: 2

    Mine is whitelist capable, but that's too restrictive for me. I don't know what number my pharmacy will be calling from to confirm a prescription and I don't want to maintain that growing list of numbers. During the last election cycle I got 1-2 calls a night for about 2 days. By then all the major call centers had been blocked and I stopped getting harassed by pollsters and politicians. I even have a few entire prefixes blocked out due to high spam calls coming from that area code. My only complaint is that it is too easy to accidentally add a good number to the blacklist. I've added myself a couple of times. Easy enough to fix, though.