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FCC May Permit Robocalls To Cell Phones -- If They Are Calling a Wrong Number

An anonymous reader writes There have been plenty of false rumors about cell phones being opened up to telemarketers, but now the FCC is actually considering it. From the article: "Consumers have long had the support of government to try to control these calls, chiefly through the Telephone Consumer Protection Act, which actually allows consumers to file lawsuits and collect penalties from companies that pepper them with robocalls or text messages they didn't agree to receive. But now the Federal Communications Commission is considering relaxing a key rule and allowing businesses to call or text your cellphones without authorization if they say they called a wrong number. The banking industry and collections industry are pushing for the change." In one case recently, AT&T called one person 53 times after he told them they had a wrong number...and ended up paying $45 million to settle the case. Around 40 million phone numbers are "recycled" each year in the U.S. Twice, I've had to dump a number and get a new one because I was getting so many debt collection calls looking for someone else. Apparently the FCC commissioners may not be aware of the magnitude of the "wrong number" debt collection calls and aren't aware that lots of people still have per-minute phone plans. Anyone can file comments on this proposal with the FCC.

144 of 217 comments (clear)

  1. Time to abandon normal phones? by Z00L00K · · Score: 1

    Maybe it's time to abandon normal phones now.

    --
    If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    1. Re:Time to abandon normal phones? by BarbaraHudson · · Score: 4, Interesting

      Maybe it's time they fixed the phone system so that telemarketing scammers from Pakistan and India can't hide behind a North American phone number.

      Maybe it's time they fixed the phone system so that telemarketing scammers in North America have to show their real number.

      Maybe it's time to shut down all number spoofing systems.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    2. Re:Time to abandon normal phones? by anarcobra · · Score: 4, Interesting

      Maybe it's time for phone companies to allow white lists for who can call a number.

    3. Re:Time to abandon normal phones? by fustakrakich · · Score: 2

      I'm afraid most of the voters don't share those sentiments. Nothing matters but cheap gas prices.

      --
      “He’s not deformed, he’s just drunk!”
    4. Re:Time to abandon normal phones? by wiredlogic · · Score: 1

      And while they're at it, prevent the same for the Indian recruiters.

      --
      I am becoming gerund, destroyer of verbs.
    5. Re:Time to abandon normal phones? by BarbaraHudson · · Score: 3, Insightful

      Unfortunately, that doesn't hamper telemarketers outside North America who spoof numbers. One number gets nailed, they spoof another one. The telcos could fix this if they really wanted to, but they make money off it.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    6. Re:Time to abandon normal phones? by dead_user · · Score: 1

      Get one of these:

      http://www.amazon.com/PRO-Call-Blocker-Incoming-Telephone/dp/B00AZ43MGU/ref=pd_sim_e_3?ie=UTF8&refRID=1J6JDGKBWXFNN580TVKM

      The only downside is that if you enable blocking of no caller ID, Unknown, 000-000-0000, etc, it will block legit calls if the caller ID doesn't show up fast enough. I LOVE mine. I was getting 2-3 calls per night with 5ish more per day on the machine. This stopped them. All of them. If one gets through, I push the big red button and it hangs up and adds them to the block list.

    7. Re:Time to abandon normal phones? by fustakrakich · · Score: 1

      I'm pretty sure he was being facetious. I sincerely hope he was...

      I believe people know who their politicians serve. They just don't care. They push the button the TV tells them to and go back to their dull jobs

      --
      “He’s not deformed, he’s just drunk!”
    8. Re:Time to abandon normal phones? by ShanghaiBill · · Score: 2

      Get one of these:
      http://www.amazon.com/PRO-Call-Blocker-Incoming-Telephone/dp/B00AZ43MGU/ref=pd_sim_e_3?ie=UTF8&refRID=1J6JDGKBWXFNN580TVKM

      This device appears to use a blacklist only, not a whitelist. According to the reviews, quite a few people are unhappy with it. Most junk calls seem to come from random numbers, so a blacklist is not an effective way to stop them. Blocking all non-caller-id is not effective either because many junk calls spoof CID, while many of my friends and relatives don't use CID out of privacy concerns.

    9. Re:Time to abandon normal phones? by sjames · · Score: 2

      That doesn't help much when the caller is in another jurisdiction such as India.

      It also doesn't help when some scummy debt collector has randomly associated your number with an alleged debtor that you don't know. They call relentlessly and refuse to accept that you don't even know the person. They claim do-not-call doesn't apply because they have a 'business relationship' with the debtor. They claim you can't order them to stop calling because you said you weren't the debtor. They are the biggest assholes you will ever have the mis-fortune to communicate with.

      They will happily run up huge cellphone bills for completely innocent 3rd parties if they are allowed to "wrong number" dial your cellphone over and over.

    10. Re:Time to abandon normal phones? by Greyfox · · Score: 4, Interesting
      I run some software on my android phone that sends calls with numbers not in my contacts list straight to voicemail. If they're important enough, I'll call 'em back. Most of the time they're some very-low-quality recruiter or the newspaper asking me to pay to have them litter in my driveway.

      Back in the ol' Landline days, I ran a SIP gateway that went to an asterisk system. It would always ask you to press 1 if you weren't a telemarketer and 2 if you were. Option 2 would politely tell you to fuck off. I never got a telemarketing call after that. I'm guessing the VRU confused most of the robo-calling software they used. After a while I got fancy with it and installed SIP software on the cellphone I was using at the time. So if my phone connected up with the wireless network, it would register with the asterisk server and the asterisk server would ring the phone. If the phone was not available because I was away from the house, calls would go straight to voicemail. If you were on a whitelist, the asterisk system would ask you to hold on and then dial out over VOIP and connect the call to my cell phone. The software on my phone now works pretty well but I miss the power I had with Asterisk.

      --

      I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

    11. Re:Time to abandon normal phones? by Anonymous Coward · · Score: 1

      They will happily run up huge cellphone bills for completely innocent 3rd parties if they are allowed to "wrong number" dial your cellphone over and over.

      How come? Do you actually pay to receive calls? I pay to call out - and others pay to call me. A robocaller calling me over and over would only run up his own bill . . .

    12. Re:Time to abandon normal phones? by CrimsonAvenger · · Score: 1

      What, people still have normal phones? Got rid of at&t years ago, when I realized my whole family used cellphones for everything.

      --

      "I do not agree with what you say, but I will defend to the death your right to say it"
    13. Re:Time to abandon normal phones? by sjames · · Score: 2

      I live in the U.S. Here, for some godawful reason, cellular customers pay to receive the call.

    14. Re:Time to abandon normal phones? by Tony+Isaac · · Score: 1

      Right. Maybe we should all switch to Skype, or Facebook, or email, for all our communication. The telemarketers would never find us there!

    15. Re:Time to abandon normal phones? by rtb61 · · Score: 2

      I seriously had no idea that was going on it the US. The idea that the recipient should pay for a communication initiated by someone else is ludicrous and any attempt by any organisation that allows others to involuntarily force costs upon you is horrendous. I would not touch a mobile phone upon that basis or at the very least turn off network connection when I am specifically not using the phone to initiate calls. So I gather that in the US there is an Android app that blocks all incoming calls and texts that are not on a user defined white list, you do not want the call so why the hell should you pay for it. Seriously there just has to be, else you guys are really suckers and what the FCC is intending, is plainly a criminal conspiracy with corporations to rip off the public. I'll bet the corporate discounts for their calls means they pay less when initiating a call than you in the US do when receiving it, damn.

      --
      Chaos - everything, everywhere, everywhen
    16. Re:Time to abandon normal phones? by brantondaveperson · · Score: 1

      As one, every man, woman and child should cancel their cellphone planes until this absurd situation is resolved. Starting today.

    17. Re:Time to abandon normal phones? by Technician · · Score: 1

      Closing spoofing closes normal business trunking.
      Case in point.

      I have a DID line. No outgoing phone plan at all. Normal business applications is an 800 toll free number. Call it and an entire bank of phones ring for the first available operator.

      I also have several trunk lines. Mush like the local hotel. You know the drill. Dial 9 for an outside line. What was proposed is to give each of the trunks a FIXED phone number. You can call a trunk line, but they don't take inbound calls. Instead the PBX uses the info of the extension to identify the call to the CID system. I call, you call back on my 800 number. It's the way the PBX system works.

      Unfortunately with the break up of ma bell, there exists COME equipment outside the control of ma bell. Now ma bell can't own all the PBX'es and be responsible for every extension.

      There existed a day when anything attached to a phone line was owned by ma bell.

      Now Customer Owned and Maintained Equipment (COME) has let the jeanie out of the bottle and there is no way to put the jeanie back in the bottle. I you have a business trunk line and a DID even over VOIP, setting your own line display name is a normal administrative task.

      Unfortunately this is subject to abuse.

      For more info on the subject read the manual for any good software PBX such as Asterisk, 3CX, etc. I can directly set the "Display Name" on my SNOM desk phone. I can call from various extensions as needed to display either my local market number or the 800 number.

      --
      The truth shall set you free!
    18. Re:Time to abandon normal phones? by sjames · · Score: 1

      There are such app. You just set the ringtone to silent and set a different ringtone for people in your address book. It does limit the functionality though since you don't get emergency calls where someone you know had to borrow a phone and such.

      The whole thing is a leftover from when landlines had unlimited local calling and cellphones were a luxury item called a carphone (because it was the size of a briefcase and needed a car battery to operate anyway). Since it was a low volume luxury item, you got charged both for making and receiving the call. The phone company wasn't about to let go of that sweet deal, so it remains that way even now when nearly everyone has a cellphone.

    19. Re:Time to abandon normal phones? by DanielRavenNest · · Score: 1

      > It does limit the functionality though since you don't get emergency calls where someone you know had to borrow a phone and such.

      Those people can leave a voicemail message. Most telemarketers and robocalls don't. When I get a mystery calling number, I let it go to voicemail. If it's important they can leave a message, and I can call them back.

    20. Re:Time to abandon normal phones? by kilodelta · · Score: 1

      Well - my Android phone came standard with a call block app that says only allow calls and texts from contacts. So that solves that problem.

    21. Re:Time to abandon normal phones? by Kaenneth · · Score: 1

      If it's an emergency, they can call 911.

    22. Re:Time to abandon normal phones? by sjames · · Score: 1

      Not all emergencies are of the 911 variety. Certainly not all urgencies are.

      I would prefer we just fine the hell out of junk callers who call cellphones.

    23. Re: Time to abandon normal phones? by sjames · · Score: 1

      And later find out that it was your wife on a borrowed phone telling you the car won't start and now she's really not amused.

    24. Re:Time to abandon normal phones? by dead_user · · Score: 2

      Mine is whitelist capable, but that's too restrictive for me. I don't know what number my pharmacy will be calling from to confirm a prescription and I don't want to maintain that growing list of numbers. During the last election cycle I got 1-2 calls a night for about 2 days. By then all the major call centers had been blocked and I stopped getting harassed by pollsters and politicians. I even have a few entire prefixes blocked out due to high spam calls coming from that area code. My only complaint is that it is too easy to accidentally add a good number to the blacklist. I've added myself a couple of times. Easy enough to fix, though.

    25. Re:Time to abandon normal phones? by simmee · · Score: 1

      No that will not happen. your govt does not care about you, it is filled with people who only care about who gives the an advantage in life.

    26. Re:Time to abandon normal phones? by Strider- · · Score: 1

      Now Customer Owned and Maintained Equipment (COME) has let the jeanie out of the bottle and there is no way to put the jeanie back in the bottle. I you have a business trunk line and a DID even over VOIP, setting your own line display name is a normal administrative task.

      Sure, but the telco should still sanity check the ANI provided to make sure it's a number permitted over that PRI (or whatever you're calling with). IE: if you order a PRI with a 100 block of DIDs, the telco should reject any number that's not within your block of DIDs. If you want outbound calls to match your toll free, fine, but you should have to register that with the telco to permit it.

      --
      ...si hoc legere nimium eruditionis habes...
    27. Re:Time to abandon normal phones? by jonbryce · · Score: 1

      The UK's equivalent is worse than useless. People who sign up to it get on average twice as many nuisance calls as people who don't sign up to it - http://www.dailymail.co.uk/new...

    28. Re:Time to abandon normal phones? by jonbryce · · Score: 1

      In other countries, it usually costs more to call a mobile than a landline, and mobiles have different area codes, for example in the UK, mobile numbers begin with 07, whereas landline numbers begin with 01 or 02. In the USA, you can't tell the difference between a mobile number and a landline number by looking at it, and the call cost is the same either way. The recipient of the call has to pay the difference.

    29. Re:Time to abandon normal phones? by nukenerd · · Score: 1

      People who sign up to it get on average twice as many nuisance calls as people who don't sign up to it

      That is slightly misleading. Your link says :-

      A survey ... found that those registered with the TPS did report a decrease in calls. But they still received an average of ten in the past month, compared with five for those who had not signed up.

      In other words, people are more likely to sign up to the TPS if they are getting more calls in the first place. Not suprising. And then the calls they get are reduced. My experience with the TPS has been fairly good : calls certainly reduced. However, the TPS itself hardly seems to do anything (apart from keeping the list). I have complained about callers to them several times and never received any feedback. They say they issue fines of 1.5 million GBP last year -that's nothing.

    30. Re:Time to abandon normal phones? by nukenerd · · Score: 1

      I live in the U.S ... cellular customers pay to receive the call.

      That is absolutely barmy, barmy, barmy. How can anyone possibly be held responsible for paying for something they did not want and did not initiate? No wonder you get bombarded with calls.

      Does the caller pay anything?

    31. Re:Time to abandon normal phones? by Capt.Albatross · · Score: 1

      Maintaining a personal white list is not easy - do you want your kid's school to be able to call you? Your credit cards' fraud-detection unit? Any hospital a close family member might be taken to in an emergency?

      If this rule change is passed, then maybe it is time for some means to redirect these calls to the personal phones of FCC commissioners and board members of the companies pushing for the change.

    32. Re:Time to abandon normal phones? by rpstrong · · Score: 1

      Yes, the caller pays for minutes at the same rate as he would to accept a call. But we don't pay extra to call a cell phone instead of a land line. And it isn't uncommon for cell to cell calls within the same carrier to be free.

      But what's wrong with the recipient splitting the cost? Granted, sales calls are generally one sided. But if two friends want to yak it up for an hour - with both benefiting equally from the conversation - doesn't it make sense to split the cost?

    33. Re:Time to abandon normal phones? by stoatwblr · · Score: 1

      "They say they issue fines of 1.5 million GBP last year -that's nothing."

      They also go silent when asked how much they actually _collected_

      The UK phone abuse laws are seldom enforced and they specifically disempower endusers. There is _no_ right of private action as there is with the TCPA, and the sole regulator is deliberately restricted in staff levels so they can only deal with a tiny fraction of 1% of complaints.

    34. Re:Time to abandon normal phones? by stoatwblr · · Score: 1

      "That doesn't help much when the caller is in another jurisdiction such as India."

      Sure it does.

      The TCPA allows you to go after the marketing company which hired the caller AND the company they're marketing for, so just let them give over enough information to identify the company concerned (follow the money) and then you'll probably be able to cut a deal with them to identify the USA company they hired to do the marketing.

      As for repeated calls, that's a straightforward harrassment issue and you can use criminal charges to deal with that as well as the TCPA's civil paths.

    35. Re:Time to abandon normal phones? by stoatwblr · · Score: 1

      "In the USA, you can't tell the difference between a mobile number and a landline number by looking at it,"

      That's not always true.

      There are numbering ranges ("area codes") which are dedicated to cellular use and the caller usually pays (free incoming) for those.

      The issue about mobile owners paying for incoming is because the original cellular allocations gave half the band to the local wireline incumbent. They had no incentive to provide a separate area code for mobiles, so wireside and wireless calls were in the same code, meaning that callers had no idea if they were calling mobile phones.

      (On top of this, if you roamed to another town, you would be hit with horriffic roaming fees for merely being connected, whether any calls were made or not. The whole mess was an accountant's wet dream.)

      It's not so much of a big issue these days as people buy blocks of minutes and incoming calls are taken from those first.

      That model still persists to some degree, but dedicated wireless number prefixes are in increasing use USA-wide and mixed-use area codes comprise a declining percentage of mobile phones.

      (BTW, be very careful with assumptions about "mobile numbers" - in the UK 070 is a historic premium rate range and numbers in this range between GBP 0.5-1.5 per minute to call. It's common for scammers to exploit these numbers as most consumers assume "07 = mobile")

    36. Re: Time to abandon normal phones? by stoatwblr · · Score: 1

      Standard practice for calling from a previously unknown number is often "make 1-2 one ring calls, THEN let it ring for a longer period"

    37. Re:Time to abandon normal phones? by stoatwblr · · Score: 1

      "Sure, but the telco should still sanity check the ANI provided to make sure it's a number permitted over that PRI "

      This is _exactly_ what UK telcos started doing about 6-8 years ago, after years of claiming it was impossible.

      Background: Several 0900 pranklines were setup with the ability to set whatever caller-ID the caller wanted and were used for nuisance calling (including at least one SWATing incident). During heated internal debates about the legality of this, someone leaked programming documents showing the switches had filtering as a built in feature. Smaller telcos still don't filter, but the majors do filter what comes out of PRIs to prevent recurrances.

      Even VOIP providers can filter, if they see a need (legislation compelling telcos to filter outbound CLID/ANI data would go a long way towards solving spoofing issues)

    38. Re:Time to abandon normal phones? by sjames · · Score: 1

      What's wrong is exactly the unwanted calls. It's bad enough that some callcenter droid thinks I exist to listen to his spew without the added insult of having to pay for it. Up until now, fines have prevented that but under the proposed change, the pointy headed bastards will just claim "wrong number".

    39. Re:Time to abandon normal phones? by sjames · · Score: 1

      So all I have to do is quit my job and become an international detective? Sure, what a deal!

    40. Re:Time to abandon normal phones? by jonbryce · · Score: 1

      And 07624 is Isle of Man mobile (01624 is Isle of Man landline). Those calls get charged at international rates.

      It is correct to say that mobile numbers begin with 07. As you pointed out, it is not always correct to say that numbers beginning 07 are mobile numbers.

    41. Re:Time to abandon normal phones? by stoatwblr · · Score: 1

      Marketers aren't going to call you for a non-existant company. All you have to do is let them talk and they'll tell you who they're selling for.

      At that point you file against that company. The TCPA covers that quite nicely.

    42. Re:Time to abandon normal phones? by sjames · · Score: 1

      Yes, they give me the name of the distributor with no assets. That's when the detective work starts.

      Sure, it will work at first, but the more it works, the harder it will get to make it work.

  2. Once by Nemyst · · Score: 4, Insightful

    I have no issue with them being able to call me without legal repercussions... once. After that, it's their job to update their robocall lists. I've informed them that they no longer have the correct number. Any further "mistakes" should be fully punishable.

    1. Re:Once by Anonymous Coward · · Score: 5, Insightful

      Result of your request:

      800-555-1212 -- Nemyst -- Confirmed quality number with confirmed name, removed from our call database -- Placed on working number selling list

    2. Re:Once by Kjella · · Score: 1

      This is actually a case where government regulation works, here in Norway there's a "reservation registry" against telemarketing, fixed and mobile phones. About 2.1 out of 5 million inhabitants have registered, never get any telemarketing calls. You can optionally reserve against ideal organizations too, though you can't reserve against surveys. There's a loophole for "existing business relationships" but it's pretty narrow and since that means you actually have business with them they're quite responsive to take you off any list to continue that business. Not that they have any choice either.

      --
      Live today, because you never know what tomorrow brings
    3. Re:Once by PRMan · · Score: 1

      We have that too. It's at http://donotcall.gov./ And you can register your numbers and it has a simple form to submit complaints. Companies still call by spoofing the caller ID and when you report that number, nothing happens.

      What you need to do is go along with them enough, pretend like you want their offer, but then say you heard about phishing so you need a real number where you can call them back. Then report THAT number. They get a fine for $11,000.

      --
      Peter predicted that you would "deliberately forget" creation 2000 years ago...
    4. Re:Once by AmiMoJo · · Score: 1

      The problem is that people with debts often tell the caller that they have the wrong number, even if they don't. Since the caller is basically powerless to do much else other than harass the debtor by phone, they keep doing it. I assume it must work in some percentage of cases, otherwise they wouldn't.

      People often have the same problem when they move house. Debt collection letters for the previous occupier, and occasional visits from debt collection agencies. There isn't much you can do, other than removing their implied right of access and calling the police if they do come back.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    5. Re:Once by sjames · · Score: 1

      THIS! They will call every man, woman, and child in the U.S. once, then fold up their tents and open under a new name so they can do it again.

      It's about time for these shoddy businesses to be taught that I do not owe them my time or ears.

    6. Re:Once by Solandri · · Score: 1

      I'd add another caveat - that once the error is pointed out, the caller ceases any attempts to market anything. Otherwise it's no different than them calling you and putting you on the "not interested" list.

      Also, this problem is somewhat unique to the U.S. Cellular subscribers in the U.S. pay for incoming calls. In most countries, it's the caller who pays, so they have a built-in incentive to avoid mobile phone numbers. (Long story short is that U.S. landline phone plans switched over to fixed monthly rates before cell phones became popular. That is, you pay $30/mo, and all you could make unlimited local calls (and later, long distance calls). When cell phones arrived on the scene, this necessitated the cell phone owner pay cellular charges for incoming calls, in order to avoid breaking these fixed rate plans.)

    7. Re:Once by scatter_gather · · Score: 1

      This already doesn't work with the Do Not Call registry. I have telemarketers claim that they get "one free call" to every number. So they call EVERY known number for customer A. Then they get a new client, customer B. They change the business name under which they are calling and start at the beginning of their list. They NEVER STOP CALLING damnit. When you go to the FTC site to register a complaint, right there on the form they ask "Have you asked them not to call back?", rather implying that the feds will take no action unless they have called repeatedly using the same business name. Now you figure it makes sense to make it easier for the crooks to do this "one free call" with cell phones? Save yourself some grief and throw your cell phone in the trash if this goes through.

    8. Re:Once by danknight48 · · Score: 1

      Result of your request:

      800-555-1212 -- Nemyst -- Confirmed quality number with confirmed name, removed from our call database -- Placed on working number selling list

      I used to be so kind to call center workers, asking them to remove from the call list, with all the please and thank you's i could give. But most of the call centers would call back (most likely due to the above).

      Now i tell them to "Fuck off", be abusive and swear my heart out. Surly that gets you put on the "black list" and removed from the system?
      Works for me in the UK.

      I feel sorry for the staff, but at the end of the day, their job is to piss people off and they know it.

    9. Re:Once by stoatwblr · · Score: 1

      "Now i tell them to "Fuck off", be abusive and swear my heart out."

      I work on upsetting them and getting _them_ to swear at me. That leads to being able to lay complaints under section 126 of the UK telecommunications act (threatening calls, etc)

      If the UK police can use the act to prosecute and get convictions over off-colour jokes in twitter, I see zero reason not to use it against telemarketers.

  3. good grief by sribe · · Score: 3, Interesting

    I've already had cold sales calls (from a person, not a robocall) where they ask for a non-existent person, I tell them they have a wrong number, and they launch into "oh, I'm sorry, but as long as I've got you on the phone, let me tell about the great deal we're offering on replacement windows..."

    It's just that the pacing and tone of voice made it clear to me that the whole thing was scripted in advance to go that way, that the "oops, sorry, wrong number" was simply a lie told in the hopes that I would not report them for violating the do not call list.

    1. Re:good grief by sribe · · Score: 1

      Report them to http://donotcall.gov/ [donotcall.gov] anyway.

      Oh, I did. He called at a time when I was totally fed up with people ignoring the do-not-call list, and he added to my frustration by refusing to take "no" for an answer and getting borderline belligerent.

    2. Re:good grief by leonardluen · · Score: 1

      you know you can hang up on them at any time. you don't have to listen to their sales pitch.

      they have no qualms about intruding on your time and trying to sell something to you that you don't want, so just hang up on them.

    3. Re:good grief by sribe · · Score: 1

      you know you can hang up on them at any time. you don't have to listen to their sales pitch.

      I usually do, immediately. But every once in a while if I'm bored, or like in this case they're taking a novel approach, I just want to see how far they will go.

      Sort of like the shouting/cursing match with Joe from "the Windows Corporation" who wanted to alert me to my virus problem and help me solve it ;-) Seriously, after multiple calls per day for a while from different numbers, I decided to see how much abuse those scammers would take before giving up, and it turns out that if you don't hang up they'll just keep going, no matter what you say. (And, FYI, I opened with "I understand how this scam works"!)

    4. Re:good grief by leonardluen · · Score: 1

      i like messing with Joe from "The windows corporation". last time he called i wasn't even sitting at a computer and tried to see how long i could play along with them. even described the event viewer screen to them from memory so they could verify i was on the right screen. Only hung up on them because i ran out of time and had to go somewhere.

    5. Re:good grief by Ol+Olsoc · · Score: 1

      you know you can hang up on them at any time. you don't have to listen to their sales pitch.

      they have no qualms about intruding on your time and trying to sell something to you that you don't want, so just hang up on them.

      Better yet, don't answer the call. If it's important, they'll leave a message.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    6. Re:good grief by sribe · · Score: 2

      i like messing with Joe from "The windows corporation". last time he called i wasn't even sitting at a computer and tried to see how long i could play along with them. even described the event viewer screen to them from memory so they could verify i was on the right screen. Only hung up on them because i ran out of time and had to go somewhere.

      I've considered firing up a VM and going along until the point where they want money, then saying "nah, I think I'll just delete this VM image instead" ;-)

    7. Re:good grief by Technician · · Score: 1

      I get those from time to time so I accidentally give them the wrong name and address. I wonder who they sent out to the apartment complex.

      --
      The truth shall set you free!
    8. Re:good grief by tlhIngan · · Score: 1

      I get those from time to time so I accidentally give them the wrong name and address. I wonder who they sent out to the apartment complex.

      Interestingly, most of those calls don't go anywhere. Even though you make an appointment, they often don't show up.

      The ones that do, are always in a nondescript van with no business name or anything. That's because they change names basically weekly to keep out of scam lists.

    9. Re:good grief by stoatwblr · · Score: 1

      As soon as they launched into the spiel, it's a marketing call and wrong number claims no longer hold water.

      The same thing applies to "surveys" which turn into sales calls or are used as a pretext to get a sales call.

    10. Re:good grief by stoatwblr · · Score: 1

      There are a number of recording apps for android and iphones which are handy to prove marketing claims.

      I know some states have issues about two party calling, but sales calls are seldom intra-state and I can see an outfit which used two-party laws to get evidence thrown out which showed them making illegal calls getting extra special attention from the FCC.

      In the EU, there's a specific exemption for recording if you are using it to document criminal/illegal activity which goes over and above the one-party recording rules that allow anyone to make recordings for their personal use.

  4. Useless complaint center by RPI+Geek · · Score: 3, Informative

    The FCC complaint office is useless. I've submitted multiple complaints for robo calls and have never heard back from them.

    --

    - "Nobody came out that night, not one was ever seen. But Old Man Stauf is waiting there, crazy sick and mean!"
    1. Re:Useless complaint center by Livius · · Score: 1

      It's not useless. It creates the illusion that someone is listening to complaints.

      It was never their function to *act* on the complaints.

    2. Re:Useless complaint center by PRMan · · Score: 1

      They don't call you back. But I worked for a company that got $88,000 in fines in a single month. So I can assure you they are getting fined. You just need to make sure you get to their actual number instead of the spoofed caller ID.

      --
      Peter predicted that you would "deliberately forget" creation 2000 years ago...
    3. Re:Useless complaint center by Bengie · · Score: 1

      I wonder if it can be reported as harassment and get the local police involved. Might not be able to get them fined, but you might be able to get a single party to stop calling.

    4. Re:Useless complaint center by pbhj · · Score: 1

      >But I worked for a company that got $88,000 in fines in a single month. //

      And still found it profitable to harass people by phone? Usually such fines are miniscule compared to the companies operating funds and so just get absorbed in to the costs of doing business rather than altering the company's behaviour.

  5. File all the comments you want by fustakrakich · · Score: 1

    Just don't make it sound like that Jar-Jar Binks gag up there in the headline

    --
    “He’s not deformed, he’s just drunk!”
  6. Call these people to express your opinion by Anonymous Coward · · Score: 1

    Thomas Wheeler, Chairman (District of Columbia)
    Jessica Rosenworcel, Commissioner (Connecticut)
    Ajit Pai, Commissioner (Kansas)
    Mignon Clyburn, Commissioner (South Carolina)
    Michael O'Rielly, Commissioner (New York)

    Use a pre-recorded message with a robodialer.

    Don't forget to mention that you dialed a wrong number!

  7. NotAs Simple as it Sounds by anorlunda · · Score: 1

    The Federalist Society recently posted a podcast on this subject.
    http://www.fed-soc.org/multime...

    The issues, and unintended side effects of The Telephone Consumer Protection Act are more extensive than you probably imagine.I recommend that podcast as TFA for this thread.

  8. Wrong direction by Livius · · Score: 3

    Why are *any* robocalls allowed? In most (perhaps all) places they fit the definition of criminal harassment, and a computer certainly has no free speech rights.

    1. Re:Wrong direction by tompaulco · · Score: 1

      The first amendment limits the government from limiting free speech. The first amendment does not guarantee that I, a private citizen, must pay for the infrastructure for the government to make a political statement, nor that I must sacrifice opportunity to listen to their spiel. There is nothing in the constitution protecting government speech to me.

      --
      If you are not allowed to question your government then the government has answered your question.
    2. Re:Wrong direction by UnknownSoldier · · Score: 1

      That use case is different though.

      1. Your pharmacy isn't spamming thousands of people. Neither is your bank.
      2. You _already_ have a business relationship with them. When some yahoo is mass robodialing that just wastes everyone's time.

      Robocalls should be OPT IN, not this bullshit of "opt out."

      --
      First Contact is coming 2022. Are you ready for a new perspective?

    3. Re:Wrong direction by PRMan · · Score: 1

      My daughters' school robocalls announcements as well. This is very useful.

      --
      Peter predicted that you would "deliberately forget" creation 2000 years ago...
    4. Re:Wrong direction by jtara · · Score: 1

      Why are *any* robocalls allowed?

      They aren't - at least in California. The law here requires a human caller to verify that the consumer wishes to hear the message. A human needs to talk to the call first.

      There are some exemptions - for political campaigns, emergency services, prior relationship (robe-call from your pharmacy that your order is ready) etc.

    5. Re:Wrong direction by fustakrakich · · Score: 1

      Heh, don't even try to pull that one. Tying up your line and reversing the charges is way beyond free speech.

      --
      “He’s not deformed, he’s just drunk!”
    6. Re:Wrong direction by Tony+Isaac · · Score: 1

      I mostly agree. But there are some kinds of robocalls that are actually helpful. Our kids' school, for example, uses a robo-call system to let parents know when school is canceled due to weather or other reasons.

    7. Re:Wrong direction by NoKaOi · · Score: 1

      You have to have explicit permission in order to do a robocall to a number.

      How do you define explicit permission? If it's buried in page 12 of a user agreement that you have to sign, is that explicit permission? From a legal perspective, how do you separate that from the actual real-world permission like what you're thinking of? How about a line on page 12 that explicitly gives their "affiliates" permission to robocall you?

    8. Re:Wrong direction by brantondaveperson · · Score: 1

      There are some exemptions - for political campaigns

      Why?

    9. Re:Wrong direction by Livius · · Score: 1

      No-one objects to robocalls they explicitly consent to. Those are not the problem.

    10. Re:Wrong direction by Existential+Wombat · · Score: 1

      Why?

      Dumbest question of the day.

    11. Re:Wrong direction by brantondaveperson · · Score: 1

      So I take it you can answer my dumb question - why are politicians permitted to have robots call you up and hassle you whereas salespeople are not? They are both equally irritating in my opinion, and both of them are effectively trying to sell you something.

    12. Re:Wrong direction by toddestan · · Score: 1

      That's absolutely correct. They banned sound trucks (a truck with loudspeakers that used to drive around and play political messages) a long time ago because they were obnoxious*. I don't see why the same reasoning couldn't be used to ban robocalling, except that the politicians won't do it.

      *Technically they are still legal in most jurisdictions if you get a permit, but good luck with that.

    13. Re:Wrong direction by Cramer · · Score: 1

      YOU have an established "business" relationship with your daughter's school. When their idiot mis-programmed robot calls ME, then we have a problem. As it's a 100% automatic announcement machine, it is an absolute god damn pain in the fucking ass get it "fixed". (yes, I've had this bullshit with the Wake County Schools. And there's some charter school in Durham that calls my freedompop number.)

  9. A GIANT loophole by bjdevil66 · · Score: 1

    "Sorry - wrong number," as a get out of jail free card? They might as well get rid of the phone protection part.

  10. "after he told them they had a wrong number" by jtara · · Score: 1

    Um. At that point it is no longer a wrong number.

    Glad ATT got slapped.

  11. Simple solution .... by PPH · · Score: 1

    ... for calls to cellular numbers: Caller pays.

    --
    Have gnu, will travel.
    1. Re:Simple solution .... by tompaulco · · Score: 1

      Give the receiver the option. You have received a call, please press 0 to accept this call for free or enter a dollar amount for which you would be willing to take this call. After this call is over, you have the option to remove the charge if , for example, it was your child calling stranded on the road from an unknown number.

      --
      If you are not allowed to question your government then the government has answered your question.
  12. Ban reciver pays by mjwalshe · · Score: 1

    anyone though it was a good idea to make some one receiving a call pay needs sacking from the FCC

  13. That class-action-suit is a sham by surd1618 · · Score: 1

    $45 MILLION dollars for annoying phone calls

    That's the kind of lawsuit that causes the lobbyists to ride to Washington.

    1. Re:That class-action-suit is a sham by chadenright · · Score: 1

      Net income: $19,000,000,000
      Fine amount: $00,045,000,000

      That barely amounts to a slap on the wrist.

    2. Re:That class-action-suit is a sham by Ol+Olsoc · · Score: 1

      Net income: $19,000,000,000

      Fine amount: $00,045,000,000

      That barely amounts to a slap on the wrist.

      You fail to recognize how greedy they are. That would be, like taking one less week's vacation.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  14. I currently get robocalls on my mobile by QuietLagoon · · Score: 2
    You mean I'll be getting MORE unwanted calls?

    .
    What is so difficult about the FCC understanding that I do not want calls on my mobile from robocallers and/or telemarketers.

    1. Re:I currently get robocalls on my mobile by Earthquake+Retrofit · · Score: 2

      You mean I'll be getting MORE unwanted calls?

      . What is so difficult about the FCC understanding that I do not want calls on my mobile from robocallers and/or telemarketers.

      What is difficult for people to understand is the difference between telemarketers and political opinion surveys. Politicians will never, ever give up their political opinion polls. There WILL be a loophole.

      --
      Fifty years of Yippie! 1968-2018
    2. Re:I currently get robocalls on my mobile by QuietLagoon · · Score: 1
      I understand the difference you say. But so long as we are talking about loopholes, you also neglected to mention the loophole that allows market researchers to cold call.

      .
      Now, if I could also stop those &*()&(^%^ political calls.....

    3. Re:I currently get robocalls on my mobile by Anonymous Coward · · Score: 1

      stop giving out your cell number

      The modus operandi behind most robocalling that reaches cell numbers is the old-school war dialing method so they *WILL* get to every single phone number in the area code. You could literally give your number to nobody and you will get called by these assholes.

  15. Re:Oh *Hell* no. by fustakrakich · · Score: 1

    ...say we reached a wrong number because we intended to call someone who cared?"

    They'd know you are lying. The only person that could possibly care is dead.

    Operator, information...

    --
    “He’s not deformed, he’s just drunk!”
  16. Robocalls to my cellphone: 'Ineffective' by kheldan · · Score: 4, Insightful

    I don't answer calls from numbers I don't recognize anyway, and I recommend everyone else do the same.

    --
    Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
    1. Re:Robocalls to my cellphone: 'Ineffective' by NoKaOi · · Score: 1

      I don't answer calls from numbers I don't recognize anyway, and I recommend everyone else do the same.

      That's not an option for everybody, especially those who use their cell phone for business purposes.

    2. Re:Robocalls to my cellphone: 'Ineffective' by chihowa · · Score: 1

      I've found that many of the telemarketers either use a random number with the same area code as the number they're calling or an 800/866 number for the caller id. I've had the same phone number since college and don't know anybody at all with that area code. So any call coming from my area code is a drunk misdial or a telemarketer. Very handy for filtering two classes of annoying calls.

      --
      If you want a vision of the future, imagine a youtube comments section scrolling - forever.
  17. Headlines By a-Mario by perry64 · · Score: 1

    If they a calling a wrong-a number, it's-a all right.

  18. Start robocalling FCC bureaucrats by Spy+Handler · · Score: 2

    on their cell. See if they still wanna go through with this.

    1. Re:Start robocalling FCC bureaucrats by msobkow · · Score: 3, Insightful

      You think *they* pay for their air time? *LOL*

      --
      I do not fail; I succeed at finding out what does not work.
    2. Re:Start robocalling FCC bureaucrats by thegarbz · · Score: 1

      Legit question : Is that how it works in the USA? Where I live the caller pays for all expenses except for overseas roaming charges. It seems strange that you can call someone and have them experience a financial loss as a result.

  19. Let them know by gatkinso · · Score: 2
    --
    I am very small, utmostly microscopic.
  20. Submitted by Toad-san · · Score: 1

    Well, I've sent in my complaint .. for what it's worth.

    "http://yro.slashdot.org/story/15/01/17/176248/fcc-may-permit-robocalls-to-cell-phones----if-they-are-calling-a-wrong-number Do not, repeat, DO NOT open up cell phones to telemarketing or any other dialing scam. While you're at it, put teeth into the current telemarketing scams, fake caller IDs, and all the rest. You KNOW what's going you; you just need to find the balls to do something about it. "

  21. Is this a US only problem? by johanw · · Score: 4, Insightful

    I mean, in Europe you don't pay if someone else calls you. So there is a common trick if some salesperson calls you "oh, one moment please", put the phone somewhere and check 30 minutes later if they are still on the line (usually not). Costs them money and time, not you.

    And on mobile phones you have programs to block numbers from phoning and smsing. Much easier than regulations.

    1. Re:Is this a US only problem? by dkf · · Score: 1

      The problem in the USA is that people are getting several to dozens of calls a day.

      That's not special to the USA. I have some numbers set to auto-block with very good reason. It's significantly less annoying in Europe though, as the caller pays the cost of the call (except in exceptional circumstances, which robocalls don't count as).

      Blacklists/Blocking numbers is useless because the callers use spoofed callerID, so the number shown is different every time. Lately, they have been using spoofed callerID numbers that belong to government agencies or well-known businesses.

      That's what the FCC needs to crack down on. The easiest way would probably to have a rule change that makes the phone companies part liable for any court-imposed liabilities arising from private actions over robocalls where those robocalls come from a spoofed number. That'll encourage the phone companies to sort out the problem very rapidly indeed, perhaps by making it significantly more difficult for phone users to supply the phone number in the first place. I know this will be inconvenient for some PBX operators, but mechanisms that are too easy to abuse need revision anyway.

      --
      "Little does he know, but there is no 'I' in 'Idiot'!"
  22. My favorite feature of the iPhone is... by rwyoder · · Score: 1

    ...to be able to have an entry in my contacts named "Spam", add the number of a telemarketer, block it, and never hear from them again.
    Caveat: Each time I add a number to "Spam", I must unblock, then block it. Apparently, the blocking action operates only on the numbers that are in the contact entry at the time the block is applied.

    1. Re:My favorite feature of the iPhone is... by CanadianMacFan · · Score: 1

      I don't even bother adding the number to a contact. If it's blocked it's because it's a telemarketer.

  23. Re:Easier to collect the fine by chipschap · · Score: 1

    $45 million seems excessive for 53 phone calls

    No more excessive than $200,000 per song downloaded or whatever it is.

  24. Wrong number by bl968 · · Score: 1

    Wrong number = 1 call just one. 53 Calls = Harassment and should equal a fine. Once I say this person is not at this number they should be prohibited from calling again.

    --
    "GET / HTTP/1.0" 200 51230 "-" "Mozilla/4.0 (compatible; Setec Astronomy)"
    1. Re:Wrong number by tompaulco · · Score: 1

      Autodialers don't dial wrong numbers. Only people are capable of that. If the autodialer did it, it was on purpose. The proposed change allows illegal autodialers to lie and say that it was a wrong number when it in fact was not.

      --
      If you are not allowed to question your government then the government has answered your question.
    2. Re:Wrong number by stoatwblr · · Score: 1

      "53 Calls = Harassment and should equal jailtime"

      there, FTFY.

  25. Re:Oh *Hell* no. by Immerman · · Score: 1

    But then hasn't the legend firmly established that death is really only a temporary inconvenience for him?

    --
    --- Most topics have many sides worth arguing, allow me to take one opposite you.
  26. Electronic Solutions by JimSadler · · Score: 1

    How about a law that forces phone salesmen, charities and bill collectors to have a prefix to their numbers such that any phone can block 100% of those calls before the phone rings? Put teeth in the law such that anyone trying to bypass the law not only gets bankrupted but also spends time in a federal prison.

  27. Financial penalties using toll system by Peter+(Professor)+Fo · · Score: 1
    Whatever the caller's number the phone companies don't let people call you for free. There's a well tried and tested system for this to ensure the caller pays. So that's sorted. Next the complaints which are ignored. In the UK we have a 1471 facility that tells you who just called but works on the number and won't tell if they've withheld the number. So they continue without any redress...

    But suppose there was a number you could punch in just after a junk-call. This would then feed through to (a) the who paid for it data and (b) a central nuisance calls depot. Now as soon as say 5 nuisances are registered against some caller (indexed by who's paying not junk number) then the cost per call becomes say £3.00 If they get 20 reports then it becomes £30 per call. All collected through the existing phone toll collection system. All hassle free for the consumer.

  28. Re:Easier to collect the fine by tompaulco · · Score: 1

    That doesn't seem excessive to me. If the call was on a DNC list and they chose to call it anyway, then they have chosen to break the law. Once they break the law, they no longer have a say in the consequences.

    --
    If you are not allowed to question your government then the government has answered your question.
  29. Don't answer the phone by Akaihiryuu · · Score: 2

    My phone only rings if the caller is listed in my address book with a custom ringtone. My default ringtone is silent. Everyone I know knows that if they call me from an unrecognized number I won't answer it, and all they have to do is leave me a voicemail. I also have premium txt messages turned off on my account.

    1. Re:Don't answer the phone by thegarbz · · Score: 3, Insightful

      Year works a treat until its the hospital / police / significant other who lost her phone is stuck and using a borrowed phone because of it. My wife thinks like you do. It was very strange calling the neighbour and having them walk over to our house to tell my wife to answer the phone because I needed her help.

  30. they count how many complaints, act if 10,000 by raymorris · · Score: 1

    That's frustrating, I know. Your complaint appeared to dissapear into a black hole. It actually went into a database. Once in a while they take look at the companies with the most complaints and that sort of thing. They do take action once in a while. Not as much as we'd like, but occasionally.

    I found out the FBI does similar for common, ordinary IT attacks involving malware, spear-phishing etc. They don't fully pursue every case individually, but they want to know so that they can spot a TREND of increased spear-phishing in a particular industry or something.

    As a Republican, I don't LIKE pointing out that the federal government occasionally does something useful, but I have to be true to the facts. :)

  31. Another loophole they use is... by __aaaipu5720 · · Score: 2

    Another loophole they use is, if you're on the do not disturb list, they're still allowed to call you if they're calling with a survey. The law didn't want to block research, so by adding a survey to your call it becomes legal, which means that a ton of companies do fake surveys which they throw away, just so they can call you without falling afoul of the law. Then, during the call, they ask if it would be alright to call you again. Since you just answered a nice little survey, you say sure. Now you've given your legal consent for them to call you back, and they will. And that's just the tip of the iceberg.

    1. Re:Another loophole they use is... by stoatwblr · · Score: 1

      "a ton of companies do fake surveys which they throw away, just so they can call you without falling afoul of the law. Then, during the call, they ask if it would be alright to call you again."

      This kind of case is specifically covered under UK (and most EU) laws. Surveys cannot be used as a pretext to gain permission for a marketing call.

  32. We're Not Interested by Greyfox · · Score: 1
    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  33. Re:they count how many complaints, act if 10,000 by mean+pun · · Score: 1

    As a Republican, I don't LIKE pointing out that the federal government occasionally does something useful, [...]

    And why is that? Any civilised nation must have a government. Why not be happy that is works? This whole `all (federal) government is evil' position is very immature.

  34. Re:they count how many complaints, act if 10,000 by chadenright · · Score: 1

    It is true that every nation needs a government. It is also true that the government occasionally does what it is supposed to do. It may also be true that most of the US federal government is evil, especially at the highest levels. Let me cite a source for you: http://www.ibtimes.com/us-stil...

  35. Don't answer calls from phone numbers you don't kn by javacowboy · · Score: 1

    ... or blocked phone numbers.

    Problem solved!

    --
    This space left intentionally blank.
  36. Re:Oh *Hell* no. by Ol+Olsoc · · Score: 1

    ...say we reached a wrong number because we intended to call someone who cared?"

    They'd know you are lying. The only person that could possibly care is dead.

    Operator, information...

    ...say we reached a wrong number because we intended to call someone who cared?"

    They'd know you are lying. The only person that could possibly care is dead.

    This gives me an idea. If say, a million or two of us nerds started up robocalling businesses, and started calling wrong numbers 24/7/365 and 1/4, maybe that would help.

    And knowing that random number generators are never really random, well heaven knows the wrong numbers that might get called.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  37. smiley. A little works, more must be better by raymorris · · Score: 1

    I did put a smiley after that comment. Here's why I said that, jokingly. Some people reason as follows:

    If some government does one thing good (at a cost of $2 trillion), then ten times as much government will be ten times as good.

    Government is like alcohol - a little bit can make things more pleasant, too much leads to major trouble.

    1. Re:smiley. A little works, more must be better by raymorris · · Score: 1

      Government is like alcohol - a little bit can make things more pleasant, too much leads to major trouble.

      And Ted Kennedy get enough.

  38. Your phone system is stupid. by redback · · Score: 1

    Its your own stupid fault for letting phone companys charge you for receiving calls.

    1. Re:Your phone system is stupid. by Shados · · Score: 1

      It originally was mainly because people would just call someone and quickly ask them to call them back, which kind of defeated the purpose.

      Now its pretty irrelevant since most people have unlimited plans and stuff, and only the cheapest of shittiest plans will have charges for incoming calls.

      But it makes for a good argument against shit like robocalls, thats why it sounds like its much more common than it is.

    2. Re:Your phone system is stupid. by Renegade88 · · Score: 1

      All these people saying Europe is smarter for only charging for outgoing calls are conveniently neglecting to mention that in Europe, you get charged more to call a cell phone than a land line. In Europe, you can tell which phones are cell phones by the number. In the US, you can't make that distinction based on the number, but it also the cost of making the phone call to a specific area code is the same regardless if the number is tied to a cell phone or a land line. At least, that's how it was when I left the US 13 years ago.

      So I could tell a European with a attitude like @redback, "It's your stupid fault for letting a phone company charge you more just because the other party owns a cell phone instead of a land line". How does that taste?

  39. Re:Proofreading by Calydor · · Score: 1

    'anymore'?

    --
    -=This sig has nothing to do with my comment. Move along now=-
  40. Re:Easier to collect the fine by Mateorabi · · Score: 1

    So what you are saying is that any law infraction justifies any punishment of any magnitude? Heads; pikes; walls? Don't go playing catch near flowerbeds on alien planets.

    --
    "You saved 1968." - Ms. Valerie Pringle to the crew of Apollo 8

  41. I made my comment to the FCC by TigerPlish · · Score: 1

    Have you?

    Do it. Now. Don't give robocallers / wildly inaccurate collection agencies an inch.

    --
    The "Civilized World" jumped the shark ca. 1973.
  42. Smarter phone by grumling · · Score: 1

    Why can't my phone screen calls for me? It's supposed to be smart, right?

    In fact, why do phones even ring? Why shouldn't Siri or whoever say "Excuse me sir, but your dentist's office is calling. Do you want to take the call or should I take a message?"

    If the caller isn't authenticated, get more information before passing along the call. Sure, it would be somewhat simple for a telemarketer to fake their way in, but that's always been the case with salespeople. As the software evolves it would get better (along with sharing whitelists and other tools amongst users).

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
  43. What joining the Do Not Call List did for me by billstewart · · Score: 1

    Finally got around to putting my landline on the Do Not Call List. The robots still call me, but half of them don't connect me to a recording, just sit there silently, and if they do play a recording and I hit "1" or whatever to speak to a live agent, half of them hang up on me. (One even plays an announcement saying "1" isn't a correct extension.:-)

    I don't know how much of this is because their robots are broken, how much is because they don't have enough call center workers at the times they're calling me, and how much is because they're just trying to harass me.

    --

    Bill Stewart
    New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
  44. publish my mailing address to file a complaint?! by locketine · · Score: 1

    I tried filing a complaint via the link in the OP but right after typing in my address I noticed that the form said all contact information entered would be publicly available on the internet, including my address. WTH? How do I complain about the complaint form?

    --
    Think globally but act within local variable scope.
  45. Backwards system! by RandomAdam · · Score: 1

    Why is your phone system backwards?

    In New Zealand (where I live) the cost of the call is paid by the caller not the receiver.....how can it possibly work out that the person who has no control of who is calling them is liable for the cost of calls? It makes no sense at all.

    Thus in NZ you control how much you spend by controlling how much time you spend calling others; receiving calls is free.

    --
    @Random_Adam

    Sometimes a sig doesn't have to be funny!!
  46. Re:Don't answer the phone - a trade-off by thegarbz · · Score: 1

    Or you could just hang up when you don't want to talk to someone.

    I don't understand why everyone insists on throwing the baby out with the bathwater.

  47. cancel your cell phone plans now! by jerryjnormandin · · Score: 1

    You know you pay for air time regardless if it a wrong number or spam right ? All the more reason the dump your cell phone. If you are tied to your phone because of work have work provide the phone or at least get reimbursed.