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LG Exec Indicted Over Broken Samsung Washing Machine

itwbennett writes Jo Seong-jin, the head of LG's home appliance division, was indicted Sunday by prosecutors in Seoul for allegedly damaging Samsung Electronics' washing machines before the IFA electronics show in Berlin last September. The company says it was his regular practice to test the rival company's machines, something he has done while working for LG for the past 38 years, and has released closed-circuit television footage in his defense showing him testing Samsung products including washing machines, dish washers and refrigerators. Jo and two other employees are charged with vandalism, defamation and obstruction of business.

26 of 132 comments (clear)

  1. Taken to the cleaners... by The+New+Guy+2.0 · · Score: 5, Funny

    If you break your opponents washing machine, they'll have you "taken the the cleaners"....

    1. Re:Taken to the cleaners... by Anonymous Coward · · Score: 5, Informative

      I don't see any problem with *buying* your competitors product and doing some testing on it.
      Sounds like a good business practice, to see what the competition is up to.

      On the flip side, damaging your competitors products - that you didn't pay for - right before a trade show where they're going to show them off... yup, I'd consider that vandalism and a criminal act.

    2. Re:Taken to the cleaners... by burtosis · · Score: 5, Funny
      Yep, after coming clean he's all washed up. No spin needed, just left out to dry.

      da da dum. I'll be here all day folks

    3. Re:Taken to the cleaners... by Fear+the+Clam · · Score: 4, Insightful

      Agreed. Touching a competitor's setup at a trade fair is bush league.

      I don't buy that "testing" defense for a second. If you're a company that large you test by buying a machine anonymously at retail, take it to your labs, complete a test plan, then take it apart the see the build and components. Just randomly poking at stuff before a trade show isn't even going to give you much data.

    4. Re:Taken to the cleaners... by bobbied · · Score: 4, Funny

      At least these days you don't go though the wringer for this...

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    5. Re:Taken to the cleaners... by The+New+Guy+2.0 · · Score: 2

      I have to wonder how the Bill O'Reilly family handle this... he operates a "No Spin Zone".

    6. Re:Taken to the cleaners... by Carewolf · · Score: 5, Funny

      Agreed. Touching a competitor's setup at a trade fair is bush league.

      I don't buy that "testing" defense for a second. If you're a company that large you test by buying a machine anonymously at retail, take it to your labs, complete a test plan, then take it apart the see the build and components. Just randomly poking at stuff before a trade show isn't even going to give you much data.

      Doing this always breaks our machines. I wonder if our competitor has found a way to avoid it breaking?.... Oh, it appears not. How interesting.

    7. Re:Taken to the cleaners... by kelemvor4 · · Score: 4, Insightful

      Agreed. Touching a competitor's setup at a trade fair is bush league.

      I don't buy that "testing" defense for a second. If you're a company that large you test by buying a machine anonymously at retail, take it to your labs, complete a test plan, then take it apart the see the build and components. Just randomly poking at stuff before a trade show isn't even going to give you much data.

      While I wouldn't be surprised if he broke the machines on purpose, I'm assuming these weren't available for purchase yet. That seems to be how companies work (including Samsung and LG) in other spaces such as televisions. In fact, many of those other products that they bring to shows are just concept devices that never make it to market without significant changes.

      While there probably is detailed testing like you describe going on, I think it's reasonable for an exec to check out the competition at a show.

    8. Re:Taken to the cleaners... by mysidia · · Score: 4, Insightful

      While there probably is detailed testing like you describe going on, I think it's reasonable for an exec to check out the competition at a show.

      However, if the show has not yet started, then probably nothing gives the competitor the right to do so.

      Frankly, I think the show venue should not allow such testing of machines that are being setup on display, without permission.

      No entering another vendor's booth without their permission and supervision.

      So the charge should be trespassing.

      There's nothing that says the products on display necessarily have to be done yet and 'fit' for normal use. The competitor has no permission to 'operate' the equipment, no manuals, etc, so touching it at all could be deemed as potential abuse.

      Being curious and testing shouldn't be considered as malicious vandalism, as long as its supervised and being tested only to the extent intended by the vendor.

    9. Re:Taken to the cleaners... by mysidia · · Score: 3, Insightful

      It should not be that easy to destroy a washer... even a prototype.

      Subjecting an unfinished product to abuses not intended to be done during the show can expose design defects, but that can be deemed as vandalism.

      The vandalism could be as simple as a scratch on the finish, making the model less attractive, even if still functional

    10. Re:Taken to the cleaners... by vux984 · · Score: 4, Insightful

      Did you watch the video?

      He opened the door, and applied his weight to it. Apparently this damaged the hinges.

      I couldn't tell whether he put a reasonable or unreasonable stress on it. A reasonable amount of test would be completely acceptable; and a perfectly valid 'test'. When I shop for cars, its something I look at ... how solid the doors are, do they have any play in them, etc.

      Further the video follows the CCTV footage with commercials demonstrating the door, ... " Look how solid it is!" while they push down on it; showing a child sitting on it... etc. Its a selling point that the door isn't flimsy.

      So... was the guy attempting to damage it? Or was he just curious how solid it was? Did he push harder than reasonable?

      I don't think its cut and dry either way. Let the courts decide.

    11. Re:Taken to the cleaners... by Nemyst · · Score: 4, Insightful

      The claim is done in the context that the show hadn't started yet. Just like how a random member of the public wouldn't be expected to be allowed in, I don't think it's spurious to claim that a competitor also has no reason to be able to come over to your booth and start messing with your stuff. Once the show's started, all of that changes, of course.

    12. Re:Taken to the cleaners... by sribe · · Score: 2

      The claim is done in the context that the show hadn't started yet.... Once the show's started, all of that changes, of course.

      OK. I'll agree with that restriction.

      Aside: back in the 1980s when electronic publishing was new, and still very expensive and very much not for the desktop, Seybold was the big show for that industry. Kodak personnel would hide their name badges when they'd visit other booths, in an attempt to not be noticed. (Yeah, that worked really well, NOT.) And they were notorious for grabbing personnel from other vendors by the elbow and strong-arming them out their booth. Somebody would complain to show management, show management would pay them a visit, and they'd stop. For a while. Then they'd start doing it all over again. Unless you were in a company where you competed with Kodak, you'd never have a clue how unethically that company was run--Polariod was just the tip of the iceberg with regards to their IP theft and dirty dealing. I've been out of that industry for over 25 years, but I still felt a little glimmer of glee when they went under...

    13. Re:Taken to the cleaners... by vux984 · · Score: 2

      putting your full weight on the door is NOT normal treatment

      I watched the video. I didn't see him put his full weight on it. I couldn't say how much weight he did put on it .. 10kg, 20kg? Maybe 40kg? Even that seems pretty reasonable for it to endure without being ruined.

      I would be concerned if the hinge DIDN'T give way with someone's full weight on it

      You mean like nearly every other surface in your home? I mean what if you fell neck first on your tub? Does it give way? What if you fell neck first onto your toilet? Does it give way? What about your coffee table? Filing cabinet? Kitchen table? The railing along your decks, balconies, and stairs? Do all those give way when you do a neck-first-dive on their edges?

      Are you In fact, concerned that they don't? Because I could easily crush your throat on all of them if I were so inclined.

      I probably wouldn't even think to use the washing machine door.... there's a toilet just a few feet further away, and that lets me combine drowning and humiliation with throat crushing.

    14. Re:Taken to the cleaners... by Aereus · · Score: 2

      The problem here is they probably had the units setup and working for the start of the show, and come time for the reveal -- suddenly they are broken because this competitor was messing with them prior to opening. Yeah they might have broken during others testing during the show -- but at least that is with Samsung staff around to guide the demonstration or watch over the testing.

  2. Hey well... by Kethinov · · Score: 2

    At least his washing machines will sing you a song when they're done! That's gotta count for something, right? Right?

    --
    You're right, I wouldn't steal a car. But if it were possible, I sure as hell would download one!
    1. Re:Hey well... by TheGratefulNet · · Score: 2

      when I was shopping for a clothes washer, I went to sears outlet for some discounted units. what I found is that the salesmen guided me away from samsung models. that was the ONLY model that did not come with a warranty (at all!) - and these were refurbs or reconditioned units. not just customer returns, but checked out and cleaned by the store. all other brands came with the regular warranty even though they were not brand new.

      plus, checking out utube videos on sammy washer repairs and the customer service horror stories convinced me that samsung was NOT the brand to buy.

      I keep hearing about bad things and samsung. I wonder what's up with that company? their lcd screens almost always use bad caps that will die very shortly (JUST after warranty period!). their smart tv's spy on you (2 articles in 1 week about sammy tv's). the sammy printer I have insists you accept an EULA that says 'we have the right to SEE everything you print on your printer, and if you disagree, you don't get our printer driver installed!'.

      sammy is really evil. totally fucking evil. wish people would stop buying that brand. I know, they are everywhere, but they are really fucking evil!

      --

      --
      "It is now safe to switch off your computer."
    2. Re:Hey well... by JaredOfEuropa · · Score: 2

      Every brand will have their good and bad models. My first combi oven was a Whirlpool and I was rather pleased with it: quiet, reliable and extremely intuitive to use. So when I moved house I got the latest model Whirlpool oven... and found it to be poorly built with an insane user interface.

      The one brand I'd recommend (for dishwashers and washing machines) without hesitation is Miele. Expensive but built like a rock, they ought to last you a good 15-20 years (my parents replaced one after 28 years, during 15 of which it had run a load a day).

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  3. this is malarky. by nimbius · · Score: 4, Funny

    As an industry leading executive for the Maytag corporation, shenanigans like this are an outrage. Our washers have performed flawlessly for years on the other hand, with no outside intervention required to ensure your dress shirts are ripped, your trousers are torn, and the laundry left in 3 gallons of cold murky water. We work tirelessly, I assure you without any 'sabotage,' to create a washer capable of squirting tepid water out of the sides, and delivering that warm rolling black and grey smoke that you've come to expect from Maytag. Its why our slogan is more than just a statement, its a promise.

    Maytag: We'll trip a breaker.

    --
    Good people go to bed earlier.
  4. Re:"Obstruction of Business" by Improv · · Score: 2

    See "Tortious interference".

    --
    For every problem, there is at least one solution that is simple, neat, and wrong.
  5. Re:appliance? by bobbied · · Score: 2

    Sunday is supposed to be a day of rest; the seventh day is the Sabbath of the Lord your God. (Exodus 20:10).

    I hate to break it to you, but Sunday is the FRIST day of the week, has been for at least a thousand years and the Sabbath has always been what we know as Saturday now. Just ask your local practicing Jewish person.

    However, I too, wonder why this was handed out on a weekend... Government workers generally don't go to work from Friday evening though Monday morning, at least those involved in the court system. This must have been important in Korea..

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
  6. Re:"Obstruction of Business" by bobbied · · Score: 2

    The US already has laws for that.

    The US also has laws against fraud and racketeering. Doesn't seem to apply to companies over a certain size.

    Citation please?

    Seems to me that if what you *think* is true that there are a pile of DA's out there who would be vying for a chance to seal their re-election by reeling in the "big fish" you seem to think are there... I don't think it's very common, this fraud and racketeering by large companies you suspect...

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
  7. Things I learned about Korean by russotto · · Score: 2

    It turns out "Jo Seong-jin" rhymes with "Tonya Harding".

  8. I'm confused by ripvlan · · Score: 5, Funny

    Is he accused of damaging these AT the trade show or in a store? Or was LG buying the products and returning them to their secret lab to poke/prod them?

    I guess I'd be mad if my flagship products failed at a trade show - only to find that somebody had put sand in the tank overnight.

    This reminds me of an old Click & Clack episode where a caller had purchased a used VW...and while cleaning the trunk had found paperwork indicating the car was owned by the Chevy (Ford?) proving grounds. Tom & Ray assured the caller that some test driver was comparing the competition had driven the car to within an inch of it's life - and that the caller should either purchase the extended warranty or trade the car in ... now! They also suggested that the test driver had purposely left the evidence behind as a warning to future owners.

  9. Re:"Obstruction of Business" by mysidia · · Score: 2

    Seems to me that if what you *think* is true that there are a pile of DA's out there who would be vying for a chance to seal their re-election by reeling in the "big fish" you seem to think are there

    The big companies have lawyers, and they work the system thoroughly. The "big fish" are not merely "big", but they have intelligence and many smart people working for them as well. They also have folks surrounding them to help take the "fall" or steer the investigation towards designated scapegoats.

    Attempting to go after so-called "big fish" would not seal their re-election, and it would likely be career suicide.

    They don't get where they are without having a large social network and plenty of contacts within government to call in some kinds of favors with.

    Young bright "hot shot" DA won't be such a hot shot, when there are higher execs in his chain of command breathing down his/her neck, and DA needs to leverage the social network to advance.

  10. Re:"Obstruction of Business" by bobbied · · Score: 2

    Again, Citation please?

    I know the common belief is that large corporations are evil in some way, how else do they become so big? But, apart from the current mythology, I don't see any evidence of what you claim.

    There obviously ARE bad people doing bad things, some of whom work for large corporations, but as a whole, these organizations usually operate within the law. They don't "get away" with illegal stuff just because they have an army of lawyers at their disposal. Most corporations are quite concerned about not breaking the law and go out of their way to avoid even the appearance of it.

    As evidence of my view, I point to the many recent examples where large corporations where indeed cited for breaking laws, fined for it and where individuals involved where convicted. Of further, where companies where found liable in civil court class action suits for their actions.

    What you are claiming is mealy a common mythology, foisted on us by the likes of "Occupy Wall street" and the politicians who use class envy as a wedge issue to get votes. It is not reality true. They don't often break the law and don't get away with it when they do. It's bad business...

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101