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Vandalism In Arizona Shuts Down Internet and Phone Service

schwit1 sends news that vandalism on the outskirts of Phoenix, Arizona knocked out internet and telephone service for hours across much of the state's northern region. ATMs, credit card functionality, and emergency services were all affected. Officers are trying to determine who cut through a pipe containing a fiber-optic cable on the outskirts of the city, leading to the outage on Wednesday, which hit northern Phoenix and large parts of the north of Arizona. ... The four-inch-thick pipe, which carries a CenturyLink cable, was found sliced through in an area where it is exposed to the elements as it crosses a desert wash about a quarter of a mile from a residential area, Holmes said. Police said the investigation is in its early stages, but that the pipe may have been vandalized by thieves looking to steal metal.

30 of 133 comments (clear)

  1. Queue it up by Anonymous Coward · · Score: 2, Funny

    "Act of terrorism!"

    1. Re: Queue it up by garyisabusyguy · · Score: 2

      More than likely tweekers looking to get salvageable metal, they are pretty damned persistent and copper bundles bring a heck of a lot of money as long as the salvage yard is willing to look the other way

      --
      Wherever You Go, There You Are
    2. Re: Queue it up by Bengie · · Score: 2

      -20f nights and 0f days are great at keeping hard core druggies away from here. Nearly all of our crime are along the lines of some bored teenagers trying to lift candy bars at Walmart. I remember this one time that someone was actually shot and killed. That one murder filled the news papers of several local counties for months. It was my first time ever hearing of one happening locally.

  2. stealing sheet metal? nah! by frovingslosh · · Score: 2, Funny

    More likely it was just someone that AT&T pissed off. Just ask AT&T for a list of all the people they have screwed and you'll have an abundance of suspects.

    --
    I'm an American. I love this country and the freedoms that we used to have.
    1. Re:stealing sheet metal? nah! by jklovanc · · Score: 2

      They probably thought the pipe had copper wire in it. There are lots of copper thieves.

    2. Re:stealing sheet metal? nah! by Anonymous Coward · · Score: 2, Funny

      Not sure if AT&T will hand out a list of all their customers...

  3. Am surprised this isn't more common... by Anonymous Coward · · Score: 3, Informative

    Where I live, metal thefts are fairly commonplace, although requiring recycles to keep ID records has helped. If there isn't a guard at a construction site, it won't be surprising for any copper to disappear, as well as A/C condenser units smashed open with the compressor gone.

    Of course, the thieves that were looking for fiber really don't know/care what they cut... they just realize they are not getting a gob of meth for it.

  4. Surely it's obvious... by Anonymous Coward · · Score: 3, Funny

    Fibre-seeking llamas!

  5. happens all the time, even around you by swschrad · · Score: 4, Informative

    meth heads have all the concentration and none of the frontal lobe action, they even try to steal live high-tension lines. which are aluminum around a steel core, nothing there but electrocution, folks.

    my sleepy little weekly has a copper theft just about every other week when it's not cold enough to kill outside. cut open a container, clamp the wire to a bumper, and GO! that's even easier than breaking into a vacant house and cutting all the wire and plumbing out, although the little darlings probably are stripping that 24 gauge for days before they can sell it as bare wire.

    --
    if this is supposed to be a new economy, how come they still want my old fashioned money?
    1. Re:happens all the time, even around you by Anonymous Coward · · Score: 4, Informative

      No one strips 24 gauge wire to recycle it. Not even meth heads. They burn the insulation off.

  6. Re:Thieves looking to steal metal? lolwut? by jklovanc · · Score: 2

    Fibre look like copper to the ignorant

  7. Re:Thieves looking to steal metal? lolwut? by Grishnakh · · Score: 4, Informative

    No, it was most likely metal thieves. There's tons and tons of them in Phoenix, since that city is chock full of meth-heads and illegal aliens, both of whom steal any metal they can get their hands on so they can take them to the metal recyclers in South Phoenix and get a few bucks. They've had all kinds of problems with metal theft there for a long time; not only are new-home construction sites frequently burgled of their wire and copper pipe, they've even resorted to stealing catalytic converters from vehicles in parking lots (using a portable reciprocating saw).

    There's been lots of cases of metal thieves trying to steal electric wire from high-voltage installations and being killed in the process.

  8. Re:Thieves looking to steal metal? lolwut? by TechyImmigrant · · Score: 2

    That doesn't even make sense. There have got to be a bunch of easier ways to steal metal than going out of your way to find the exposed pipe that just happens to contain out a bunch of important fibre.

    These police are complete fucking idiots if they think this was the motive. It's quite obvious the objective wasn't theft, it was just to cause damage.

    Or maybe they were smart criminals who had some other crime to perform but wanted the communications of the emergency services to be impaired before they got down to some serious doing of crimes. There may be a bank somewhere in Northern AZ that is still trying to call the police.

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  9. Re:Thieves looking to steal metal? lolwut? by garyisabusyguy · · Score: 4, Interesting

    A friend of mine was trying to 'help out' some down on their luck folks and they said 'thank you' by ripping all of the copper out of her rental house. She replaced it all with PVC and they came back and ripped out the walls again expecting there to be copper in there.

    Tweekers have an incredibly high level of motivation and a relatively low level of guilt for the things they are willing to do for money

    --
    Wherever You Go, There You Are
  10. Not Length, Not Girth by pipingguy · · Score: 3, Funny

    Four inch DIAMETER pipe. With piping, the hole goes on the inside.

  11. Re:Net Neutrality by Em+Adespoton · · Score: 3, Funny

    How so? Everyone gets the same speed....

  12. Re:Thieves looking to steal metal? lolwut? by roc97007 · · Score: 2

    "just to cause damage."

    Or perhaps, to see how much damage it would cause, and how long it would take for the city to recover.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  13. Re:Huh? by roc97007 · · Score: 2

    No redundancies?

    Redundancies cost money.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  14. Single point of failure by wvmarle · · Score: 5, Insightful

    So all those important communication lines went trough a single pipe, with no backup, and that pipe was fully exposed to boot? That's just asking for trouble.

    1. Re:Single point of failure by bill_mcgonigle · · Score: 2

      The alternative is asking for bankruptcy.

      I can just about guarantee you that several buyers of bandwidth in Phoenix had contracts with the people who owned this fiber and those contracts specified multiple redundant paths out of the city.

      Odds are we're looking at backup system failure or contract fraud. Probably the former.

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    2. Re:Single point of failure by sjames · · Score: 2

      Finally! Someone noticed. Half the state dependent on a single fiber out in the middle of nowhere. What the hell?!?

      To make it worse, it sounds like it was all communications. Cell, landline, and internet. Every egg in that one basket.

      Surely there should have been at least a second cable somewhere.

    3. Re:Single point of failure by Bengie · · Score: 2

      Running fiber is about 40% of the overall cost of a fiber last mile network. Trunks are relatively cheap compared to the last mile network. Customer support is the single most expensive part of an ISP. Keeping customers happy is the best way to keep costs down.

  15. Re:I dont think it was kids. by Anonymous Coward · · Score: 4, Informative

    RTFA. Pipe was exposed where it crossed a dessert wash. And only a quarter mile from a residential area. Please, put the tinfoil back in the box, and try again.

  16. Re:I dont think it was kids. by rmdingler · · Score: 3, Funny
    Your response was cogent, logical, and a sound observation. GP's was needy and conspiratorial.

    And you are down (-4) moderations, if we were keeping score.

    If you infer from this example that even smart people are drawn to the superstitious and contrived, then at the very least, your reading comprehension skills are sound.

    --
    Happiness in intelligent people is the rarest thing I know.

    Ernest Hemingway

  17. Re:I dont think it was kids. by wasteoid · · Score: 2

    RTFA. Pipe was exposed where it crossed a dessert wash. And only a quarter mile from a residential area. Please, put the tinfoil back in the box, and try again.

    What sort of dessert was it? I like chocolate wash personally.

  18. Re:Thieves looking to steal metal? lolwut? by Firethorn · · Score: 2

    I think the problem is that you can't use PVC for hot water supply lines.

    That's where you use CPVC. It's stronger than straight PVC as well as resistant to higher temperatures. My old house was plumbed in CPVC.

    It's generally a tan color as opposed to white for PVC. The GP probably either didn't know or care about the 'minor' difference - it's still PVC. ;)

    --
    I don't read AC A human right
  19. Re:Noooo, not the life link by Bengie · · Score: 3, Insightful

    Shouldn't an ISP have at least 2 and preferably 3 or more separate trunk links?

  20. Backups and Redundancy by IonOtter · · Score: 4, Informative

    I work for a major telecom.

    These systems *do* have backups and redundancy.

    The moment that cable was cut, the system will have started an automated load-shed and re-route at the OC-48 level and above. You'll see messages from the OC-192 trunks shifting to new routes, jumping to spares, and generally trying to route around the damage.

    The problem, is that these are OC-192 links. The smaller circuits riding them, such as 10-meg ethernet, OC3, DS3 and DS1 do not get shifted around to available trunks unless they happen to be on the 192 that gets shifted. They're essentially along for the ride.

    *IF*...(and that's a very big "if") the smaller circuit is especially critical and vital, then they can TRY to arrange a re-route and stuff it onto one of the alt-routed links. But that takes authorization from people in business suits that fly out to their weekend home in the Hamptons.

    So yes. There are backups. If there weren't, this outage would have been international news, and not just a blurb on Slashdot.

    --
    [End Of Line]
    1. Re:Backups and Redundancy by storkus · · Score: 3, Interesting

      You may work for a major telecom, but obviously not THIS major telecom. This is CenturyLink, formerly Qwest, formerly US Worst: they have a REPUTATION for this sort of thing. Where I work and live, JUST 5 MILES FROM DOWNTOWN PHOENIX and their Arizona corporate headquarters, we can't get ADSL because the copper is too rotted in the ground, we're too far away, and they won't install DSLAMs: we had to get bonded T1's instead. No joke.

      In this case, the fiber cut was right alongside Interstate 17, near Black Canyon City. This isn't the middle of nowhere, as you assert, but in a suburb at the edge of Phoenix metro (these days).

      As for the "backup systems", yeah right: not only was internet out, but so was phone service to the outside world. Let me repeat that again: *NO* service to Phoenix or the outside world! This includes the Navajo Nation to the New Mexico and Utah border. Including the 4 counties involved (Apache, Coconino, Navajo, and Yavapai), that is over half a million people. Cell sites and phones except for a few Verizon ones (probably mountain-top and microwave back-hauled directly from Phoenix) were all down as well.

      In fact, the fact that TFA is from San Francisco and not an Arizona paper proves this isn't just a /. "blurb", as you say. This is a (former) Baby-Bell cutting too many corners, plain and simple. I also happen to know first-hand of a few other places--some owned by Frontier (now), some a Bell system, where there is one lousy connection to the outside world and absolutely *NO* backup! Oh, and it was that way since day one, long before my grandpa was born! SONET rings? What's that?

  21. Da 411 by Anonymous Coward · · Score: 4, Interesting

    I work for an agency that was impacted by this and there some oddities in what is being publicly reported vs what actually was experienced.

    The first thing is that this conduit was in a vault with a manhole and it wasn't like this conduit was just sitting out in the open for world+dog to see it.

    The next thing here is that CenturyLink does not have a redundant route up to this area and has not had a redundant path during the US West/Qwest/CenturyLink days. A redundant path is slated to come online in the next several months but will initially only serve part of this area although it would in theory bypass a cut like happened in New River this week.

    I have experienced three cuts like this with CenturyLink in my over 10 years working in this region so at some point one has to ask what a telco like CenturyLink is doing with the money and taxes collected for services.

    In this case the response by CenturyLink for information was severely lacking as it took them several hours to confirm that there was an issue. I'm not talking about calling the general help line here I'm talking about high level managers responsible for major CenturyLink systems here. Now I get that something like this causes chaos but it isn't comforting if high level CenturyLink minion X says something to the effect of 'something is wrong, will let you know when it is fixed, bye'.

    Another interesting thing was that this outage took out more than Internet such as dial-tone (local like PRI based and obviously long distance), 911 services (not widely reported but true), cell carriers, local cable companies, etc.

    It was pretty obvious that ye olde central office locally is just a digital switching point and the brains for these services are elsewhere. I'm not sure if cell carriers like Sprint, cable companies, etc were using the same fiber conduit or cables or if they have their own cables in the impacted conduit but they definitely took a hit as well during the outage.

    Physically there are not backups at this time and quite a few outage maps for CenturyLink showed congestion in Phx, Denver, and Seattle during the cut. I don't know if Denver and Seattle were related to this meaning CenturyLink shuttles traffic up this same route to Vegas, Utah, etc or if these were related to other issues, router meltdowns due to the link being severed, etc.

    Socially this was interesting as it had a large financial impact - no ATM, no POS, etc - and really highlights how dependent we have become for digital connections as the backdrop for everyday life.

    I don't suspect that this was North Korea, Mexican cartels, etc although one municipality did call out their SWAT team initially as maybe they thought this was the big one, Red Dawn or something like that.

    Lastly, I have seen a picture of the cut conduit, again in a vault, and while it is possible that it was metal thieves I'm not sure I buy that as the conduit isn't copper and there are plenty of more lucrative ways to swipe some metal since the length of pipe we are talking about here is fairly small and there is the matter or having the cables in the pipe.

    Maybe really dumb criminals (pipe could contain water, electrical, etc, no way to tell by looking at it), dumb criminals who thought this was copper cable in the conduit, or someone trying to make CenturyLink look bad (not a high bar to jump mind you).

    No bueno all around and the telcos collectively need to get off their butts and put in properly secured infrastructure with, wait for it, multiple physical paths.

    Anonymous here for obvious reasons...