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Gabe Newell Understands Half-Life Fans, Not Promising Any Sequels
jones_supa writes Half-Life 3 is undoubtedly one of the most anticipated games in history. While Valve transitioned from the revolutionary series that brought the company most of its original success, to online games like Team Fortress, Dota and Left 4 Dead, people still desperately want to believe that there is more coming for Half-Life.
In a recent podcast interview he had with Geoff Keighley, Valve CEO Gabe Newell opens up the current situation a bit more: "I'm a fan of TV shows, I'm a fan of writers, I'm a fan of movies, I'm a fan of games and I certainly understand why people are like, you know, hey I remember this awesome experience and I'm starting to get worried that I'm never going to have it again. I am a fan of Terry Pratchett and he has Alzheimer's, it's like, Oh my god, I may never get another great Discworld novel. [...] We aren't going to go all retro because there are too many interesting things that have been learned. The only reason we would go back and do a 'super classic' kind of product is if a whole bunch of people internally at Valve said they wanted to do it, and had a reasonable explanation for why it was."
In a recent podcast interview he had with Geoff Keighley, Valve CEO Gabe Newell opens up the current situation a bit more: "I'm a fan of TV shows, I'm a fan of writers, I'm a fan of movies, I'm a fan of games and I certainly understand why people are like, you know, hey I remember this awesome experience and I'm starting to get worried that I'm never going to have it again. I am a fan of Terry Pratchett and he has Alzheimer's, it's like, Oh my god, I may never get another great Discworld novel. [...] We aren't going to go all retro because there are too many interesting things that have been learned. The only reason we would go back and do a 'super classic' kind of product is if a whole bunch of people internally at Valve said they wanted to do it, and had a reasonable explanation for why it was."
How about... oh I don't know... to finish the story?
There's an existing horde of people clamoring to buy Valve's sequel/product sight-unseen. They don't want a stupid VR headset or overpriced Linux gamerbox thingy, yet Valve is wasting resources at various dead ends, instead of updating the product category that brought them success and relevance.
People hate Valve's customer service, sure, but across my 5 accounts (including my kids accounts) I have never had a reason to need support on Steam. I have bought 3 EA games in the last decade and have had to contact EA support 4 times. They were helpful each time. But which company gave me better customer service? The one that made a system where I don't need support at all, or the one that forced me to TALK ON THE PHONE like some sort of oxcart driver in order to unfuck my Sim City singleplayer online game.
Customer service scores are great and all, but if I never need support at all, that ranks much higher on my hierarchy of ratings.