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World's Rudest Robot Set To Simulate the Fury of Call Center Customers

Posted by samzenpus on from the a-thousand-different-kinds-of-angry dept.

An anonymous reader writes: A New Zealand-based company called Touchpoint Group has unveiled the world's angriest robot, which is designed to help train call center employees in the art of dealing with frustrated customers. The project, named Radiant, will involve one of Australia's biggest banks, which is providing researchers with recordings of real-life interactions with customers. Once finished Radiant will simulate hundreds of millions of angry customer interactions, helping companies better understand what triggers heated calls.

6 of 150 comments (clear)

  1. Oh! by fustakrakich · · Score: 3, Funny

    I definitely want to set that thing loose on Slashdot!

    --
    “He’s not deformed, he’s just drunk!”
    1. Re:Oh! by sinij · · Score: 4, Funny

      I read at -1, and I can personally assure you, that thing is a frequent AC poster here.

    2. Re:Oh! by stephanruby · · Score: 4, Funny

      Me, I'm waiting for the consumer edition.

      It's only fair that we use our own robots, to get through their robots, and to speak to their customer service representatives (who may not be robots themselves, but who may act like robots anyway).

      "Please cancel my Comcast subscription.", "By the way, I'm recording this phone conversation for proof that I've actually cancelled my Comcast subscription. So let me ask again, please cancel my Comcast subscription.", "I don't care about any of that, please cancel my comcast subscription. ", "What was your name and employee number again? Thank you 'John, I can't give you my last name because of company policy'. Despite the fact that I've given you my social security number, my address, my birthdate, the maiden name of my mother. Once again, please cancel my comcast subscription. ", "No, I don't want to be transferred to your retention specialist. Hello, hello..."

      Busy signal...

      "Is anyone there? Fuck all of you!! I just want to cancel my Comcast subscription!!"

      Busy signal...

      "I'm just a robot. I can do this all day. Please cancel my Comcast subscription!!"

      Click. The Comcast system has just hung up the phone.

      My robot redialing...

      Busy signal...

      My robot redialing...

      Busy signal...

  2. And the answer is... by AnotherBlackHat · · Score: 4, Funny

    What makes the callers angriest? Call center employees who act like robots.

    1. Re:And the answer is... by H0p313ss · · Score: 5, Funny

      It would be amusing to hook the angry robot up to one of those online automatic assistants.

      You want Skynet? Because that's how you get Skynet!

      --
      XML is a known as a key material required to create SMD: Software of Mass Destruction
  3. Re:Incompetent staff with no authority. by ArcadeMan · · Score: 4, Funny

    Keeping customers "happy" while you screw them is key.

    It's worked so far for the world's oldest profession...

    --
    Get free satoshi (Bitcoin) and Dogecoins