Slashdot Mirror
World's Rudest Robot Set To Simulate the Fury of Call Center Customers
An anonymous reader writes: A New Zealand-based company called Touchpoint Group has unveiled the world's angriest robot, which is designed to help train call center employees in the art of dealing with frustrated customers. The project, named Radiant, will involve one of Australia's biggest banks, which is providing researchers with recordings of real-life interactions with customers. Once finished Radiant will simulate hundreds of millions of angry customer interactions, helping companies better understand what triggers heated calls.
It would be amusing to hook the angry robot up to one of those online automatic assistants.
I eat only the real part of complex carbohydrates.
Why? Telemarketers are fun! I have started my personal little statistics program that checks the habits and living situation of telemarketing agents. The results so far (for the parties interested):
Average willingness to answer questions:
Questions before asking why those questions: 3.4
Questions before refusing to answer any more questions: 5.1
Questions before getting rude: 6.3
Questions before hanging up: 6.3+1 (oddly, they reliably hang up exactly one question after becoming abusive).
Personally, I find it amazing how long they try to return the conversation to their track before noticing that they're being trolled. Interesting also the deviation. Telemarketers either refuse to answer questions altogether or they are really desperate for you to not hang up so they play along hoping for a tit-for-tat.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.