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Bank's IT Failure Loses 600,000 Payments

Posted by Soulskill on from the keep-calm-and-spend-on dept.

An anonymous reader writes: The Royal Bank of Scotland had an IT glitch last night that prevented some 600,000 payments from reaching the accounts of its customers. This included bill payments, wages, tax credits, and benefits payments. RBS apologized for the delay, and claims to have fixed the underlying problem. They hope to have all the missing payments sorted by the weekend. This isn't the first major IT screwup for RBS; in 2012, the company was fined £56 million after a software upgrade prevented about 6.5 million customers from logging into their accounts.

3 of 96 comments (clear)

  1. Bank admits error? by Anonymous Coward · · Score: 2, Insightful

    What madness is this??

    When my bank makes a mistake, they blame me and penalize me for the problem, then when I complain, they charge me for investigating their error.

    1. Re:Bank admits error? by Shakrai · · Score: 5, Insightful

      Maybe you should switch banks. I can't speak for the UK, but it never ceases to astound me how many people whine about banking in the United States when there are thousands of small community banks you could be doing business with. It's a tough industry and the little guys are facing setbacks on a daily basis, but they're still there if people are willing to look for and do business with them.

      In the day and age of remote deposit there's no reason to do business with a large national bank. I get waived ATM fees worldwide, no account fees of any sort, and competitive loan and deposit rates, all from a little regional bank that you've probably never heard of unless you're from my small hometown.

      For the life of me I don't understand why Chase, Capital One, or Bank of America have any retail customers at all. They bend people over on fees, structure your transactions to obtain yet more fees, and generally do all sorts of nefarious things while offering no real advantage over their smaller competitors.

      --
      I want peace on earth and goodwill toward man.
      We are the United States Government! We don't do that sort of thing.
  2. Re:Too big to care. by bws111 · · Score: 3, Insightful

    That is just nonsense. Banks certainly can and do fail, and the FDIC does NOTHING to protect them. The FDIC is protecting the DEPOSITORS (ie, you). If a bank fails, the owners of the bank have lost their investment. The owners do not get to keep their investment just because the assets of the bank were bought by someone else. There is no reason employees or customers of a bank should suffer because the owners installed bad management. If the new owners keep that same bad management then they risk losing their investment too.