Comcast Launches Streaming Service and Unveils Pricing For 2G Fiber

An anonymous reader writes: Comcast has announced the release of its Gigabit Pro service which offers speeds up to 2 gigabits per second. The service is $300 a month (agree to a two year contract and get the early promotional price of $159 per month) with a $500 installation and activation fee. The new service is only available in the Jacksonville, Miami-Dade, Broward and Palm Beach Florida area. This announcement comes on the heels of the $15-per-month "Comcast Stream" launch. The live TV and streaming video service does not require a cable TV subscription, but live TV channels can only be watched on customer's home internet connections.

Comments

What's the cap?

[Ultra64]

Let me guess, 2Gbps with a 250GB cap.

Customer Support is clueless about this

[dmitrygr]

Tried to ask if it is available in my Area.
Here's the REAL transcript:

Live Chat
user dmitry has entered room
analyst Elvin has entered room

Elvin
1:42PM

Hello dmitry_, Thank you for contacting Comcast Live Chat Support. My name is Elvin. Please give me one moment to review your information.

Elvin
1:42PM

Hi! Welcome to Comcast High Speed Internet Technical Support (Residential Accounts). You can call me Elvin, I'll be happy to get your concern addressed today.

dmitry
1:42PM

My Issue: Is Gigabit Pro available in Rex Manor Area of Mountain View, CA?

Elvin
1:42PM

I understand that you have question with Xfinity services. I am a costumer also, so I understand ho wimportant this is. I will assist you today.

Elvin
1:43PM

May I know your exact concern, please?

dmitry
1:43PM

Is Gigabit Pro available in Rex Manor Area of Mountain View, CA?

dmitry
1:43PM

Gigabit Pro service from comcast

Elvin
1:43PM

May I know what Gigabit Pro is, please?

dmitry
1:43PM

claims to be available in the SF bay area

dmitry
1:43PM

i want to know

dmitry
1:43PM

dude...

dmitry
1:43PM

it is on YOUR website..

dmitry
1:44PM

http://www.xfinity.com/multi-g...

Elvin
1:45PM

Thank you for that.

Elvin
1:47PM

Gigabit Pro will generally be available to homes within one-third of a mile of Comcast's fiber network and will require installation of professional-grade equipment. Select markets in Atlanta, California, Chattanooga, Chicago, Florida, Knoxville, and Nashville have been chosen for initial launch, with the addition of numerous West Coast markets in the coming months.

dmitry
1:47PM

ok...so can you tell me if a given address meets that criteria?

Elvin
1:49PM

To properly assist you, I will transfer you to our sales department. Would that be fine?

Elvin
1:50PM

I would like to set your expectation that you have actually reached Comcast High Speed Internet Technical Support.

Elvin
1:50PM

No worries, I can still resolve your issue by connecting this chat to the department that handles this. I assure you that this will be accommodated accordingly.

dmitry
1:50PM

ok

Elvin
1:50PM

Thank you. Please wait while the problem is escalated to another analyst. There may be a 3-5 minutes hold for the chat to be assisted, and you will see a message that says I have âoeleft the roomâ; but please don't close the chat window for the next available agent to assist you.

Elvin
1:53PM

By the way, may I know your zip code, please

The Best Part?

[jon3k]

The best part is when no one signs up, they'll tell the FCC there's no demand for fiber.