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Google Studies How Bad Interstitials Are On Mobile

An anonymous reader writes: A Google study of their own Google+ site and app found that 69% of visitors abandoned the page when presented with the app interstitial. Google said it was getting rid of them and asked others to do the same. TechCrunch reports: "It's worth noting that Google's study was small scale, since the company was only looking at how an interstitial promoting the Google+ social service native app performed (and we don't know how many people it surveyed). It may very well be the case that visitors really didn't want the Google+ app specifically — and that Google+ itself is skewing the data. (Sadly Google is not offering comparative stats with, say, the Gmail app interstitial, so we can but speculate.)"

30 of 259 comments (clear)

  1. interstitial? by sinij · · Score: 5, Funny

    Wikipedia tells me that interstitial is short for Interstitial cystitis or bladder pain syndrome.

    That too would get me to abandon the website.

    1. Re: interstitial? by konohitowa · · Score: 5, Insightful

      Your sense of humor is even weaker than his google-fu.

    2. Re: interstitial? by binarylarry · · Score: 5, Funny

      Do you pronounce that google-foo or google-eff-yoo?

      --
      Mod me down, my New Earth Global Warmingist friends!
  2. Same likely holds true... by aaarrrgggh · · Score: 5, Insightful

    The same thing could likely be said of all obtrusive advertising: it is a nuisance not a benefit.

    1. Re:Same likely holds true... by ganjadude · · Score: 5, Informative

      thats not entirely true. some ads are welcome

      I recent got a new car (well new to me) and one of the things i want to do is get fitted seat covers as the interior is an off white and i am....well a slob

      so after looking for a few weeks i havent found anything that fits my needs (fitted, not leather or fake leather, and well made)

      well I noticed some ads all of a sudden starting to show up for fitted car seats and eventually i found what i was looking for because of google ads

      I will admit it is the first time ive found it useful, but when ads are done right, they are not a bad thing

      --
      have you seen my sig? there are many others like it but none that are the same
    2. Re:Same likely holds true... by khellendros1984 · · Score: 4, Informative

      I have a related experience. I'll often look for a product, find what I want in under an hour, and spend a day or two sleeping on it, considering other options, etc. I purchase the product. Over the next few days, I'm bombarded with ads for the product I've already purchased. I find it simultaneously amusing and pathetic, but never useful.

      --
      It is pitch black. You are likely to be eaten by a grue.
    3. Re:Same likely holds true... by AmiMoJo · · Score: 2

      I hear this complaint often on Slashdot, but I don't see any way it could be resolved without a massive invasion of privacy (telling the advertisers that you bought something). Some ads have a "not interested" button, but it's too risky to click it.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    4. Re:Same likely holds true... by Cajun+Hell · · Score: 2

      Two weeks later...

      "Would you like to try our cancer management service?"

      "Don't buy lung cancer without trying prostate cancer first!"

      [typo guess] "Check out our awesome brand of cancel!"

      --
      "Believe me!" -- Donald Trump
  3. No kidding. by dgatwood · · Score: 5, Insightful

    It is truly an epic fail to believe that some random visitor to your website is going to want to install your app just to read a piece of content—particularly if that user got there through a Google search. Yet for some reason, just about every forum out there pops up one of these idiotic app interstitials when I try to view some random post on their site. I didn't go there because I want to be a regular visitor to the site, which means I sure as h*** don't want to install their app just to read the tiny piece of content that may or may not even contain the information I need to do whatever I'm trying to get done.

    The right time to ask a user to install an app is when the user creates an account on the site. Up until that point, the user is probably an infrequent visitor and is unlikely to want to install the app. Even at that point, the user may not want to install the app, but at least there's some nonzero possibility that he or she might.

    Of course, the real train wreck is that there's no standard for making websites' contents available for app use, which would allow a user to install one reader that can read content on any of the dozen sites that he or she might be interested in. There's really no chance of me installing an app that only lets me read content from one website, because A. it is unlikely to be much better than viewing the website (because probably the same people designed it), and B. I already have more apps than I can deal with anyway. But if every website I visit standardized on a feed scheme, along with a common authentication system and a common reply system, I could see myself installing a single app that worked with all of them.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

    1. Re:No kidding. by Firethorn · · Score: 5, Insightful

      But if every website I visit standardized on a feed scheme, along with a common authentication system and a common reply system, I could see myself installing a single app that worked with all of them.

      During your rant, I couldn't help but think, 'But they DO have a standardized app for accessing all the websites', and it's called the browser!

      This is interesting because I'm currently working to migrate our content into a 'responsive design' system that is geared to showing unbroken webpages, using the SAME site and code, on everything from fullscreen computers to the smaller phones.

      I'll admit, the content might not be as 'perfect' as if it was designed specifically for one or the other on the matching device, but it's pretty good on all of them and doesn't actually take much design work on the part of the individual site creators. Given that they're non-web experts that's a good thing. The point is to present the information, not make it perfectly pretty.

      --
      I don't read AC A human right
  4. Why Interstitials Suck by mjwx · · Score: 2

    I'm one of those people who instantly turn off whenever I get an Interstitial. If I dont get taken directly to the page I wanted I'll mash the back button.

    The main reason is that if I'm going to a site, I want a specific page and when you dismiss an interstitial 9 times out of 10 instead of taking me to the content I want to view, it drops me on the sites main/landing page.

    Its the same with popup/popover ads. On mobile these are a pain in the arse to close and they interfere with the content I'm trying to view, so again I'll just mash the back button until its gone.

    --
    Calling someone a "hater" only means you can not rationally rebut their argument.
  5. Get out my way! by Sponge+Bath · · Score: 4, Insightful

    Bugging me to install the app and interrupting me for a survey or chat less than a second after visiting are all amazing ways to piss me off. I see most of this on sites where I'm already looking to be a customer. Don't interfere with me giving you business.

  6. Browsing with mosquitoes by Okian+Warrior · · Score: 4, Insightful

    I had to look it up also.

    An "interstitial" pops up before the page you want, or a few seconds after.

    It's a speed-bump in reading the website: stop, grab the mouse, find the close mark, get rid of the thing, and continue.

    It's basically adding mosquitoes to your browsing experience.

    (Some of them don't even have the "X" corner icon. You have to choose one of the presented links to close.)

    1. Re:Browsing with mosquitoes by Firethorn · · Score: 5, Insightful

      It's a speed-bump in reading the website: stop, grab the mouse, find the close mark, get rid of the thing, and continue.

      Oh, how I hate these things! Ad-block doesn't even block them all(because they're often not ads).

      1. Download the app! Really? First time here, don't want to mess with that!
      2. Like us on X media! I haven't even read one article of yours yet! Have a 1 star because the first thing you did was piss me off!
      3. Do you want to sign up for our newsletter? See above, I found you on a random google search for information. NO.
      4. Are you willing to review our website? Sure. Part 1: Get rid of the immediate popoup!

      --
      I don't read AC A human right
    2. Re:Browsing with mosquitoes by ganjadude · · Score: 3, Interesting

      i didnt know the term either, but after looking it up i agree

      when I am on my phone there are 2 types of pages that if i get them, i refuse to go to again

      sites with popups that dont get blocked by adblock, no i dont care about what you are trying to sell me, show me what i asked for

      the other is "list" sites, where they have a list that might have 10 photos and no (or very little text) yet they want me to load a new page for each item on the list. It is even worse if i can go to the site from a desktop and not have the page split over 10 pages so why do it to me on mobile? I know why (ads) and I dont care. I dont want to a - waste my time clicking next after i look at each slide for 5 seconds, and B i dont want to waste my phones data package on a bunch of ads, that take up more data than the content im looking for to begin with!

      --
      have you seen my sig? there are many others like it but none that are the same
    3. Re:Browsing with mosquitoes by NormalVisual · · Score: 2

      (Some of them don't even have the "X" corner icon. You have to choose one of the presented links to close.)

      I find the close icon on the browser tab to be effective in those cases.

      --
      Please stand clear of the doors, por favor mantenganse alejado de las puertas
    4. Re:Browsing with mosquitoes by sqlrob · · Score: 3

      It's a speed-bump in reading the website: stop, grab the mouse

      Not reading the article is bad, but not even reading the headline?

    5. Re:Browsing with mosquitoes by CCarrot · · Score: 2

      "Some of them don't even have the "X" corner icon."

      Or worse, the Close X is slightly off the screen. At this point I have no choice but to abandon the website.

      If it actively drives me away from you site by preventing em from going past a certain point, it's not an advertisement. We need a new term for it.

      We have one: it's basically a pop-up.

      It behaves like one in every way, just the mechanics of how it's displayed is different...so maybe browsers need to dust off their 'pop-up blocker' option code and update it to block these damn things too? The simple fact that pop-ups were annoying enough to enough people that blocking them became a standard feature in browsers should perhaps be a hint to the people who use these things that their days are numbered...

      --
      "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
    6. Re:Browsing with mosquitoes by Firethorn · · Score: 2

      Heh, at that point it's no longer an 'ad-blocker' so much as it's an 'annoyance blocker'.

      I wonder what the courts would say about that one.

      "No, your honor, my plug-in is NOT deliberately targeted at ads. It does just as it's name implies, it blocks annoyances on websites. It also blocks XYZ types of malware, prevents audio and video from automatically playing when the site is opened, those boxes that follow your screen around, and a number of other annoyances, making the browsing experience less of a hassle. It was just that the claimant's having a popup to the center of the screen that invited you to 'punch the monkey' on a site that, for example, was primarily on how to do your own oil changes, was an annoyance.

      --
      I don't read AC A human right
  7. Re:interstitial by arielCo · · Score: 2
    --
    This post contains no rudeness or derision of any kind. All arguments are friendly. Terms and exclusions may apply.
  8. Dedicated app = buggy bloatware by HalAtWork · · Score: 5, Insightful

    I *never* want the App. Native client = buggy memory hog that can introduce vulnerabilities and violate my privacy in even bigger ways.

    Besides that, I don't want a separate app for each site or forum I visit, that's overkill. I'll get too many notifications and have to download a ton of client updates constantly. I'd rather just visit a site when I choose to (and not be bugged by notifications) and have it work properly and be working with the most up to date version right away.,

    These useless apps are what people wish weren't included with their desktops, why would they want them on mobile?

  9. Yeah, So... by Greyfox · · Score: 3, Interesting

    It'd be nice if Google could detect and downrank these sites. They should probably also do that for any site that gives you a significantly different page if it detects the google webcrawler versus any other agent. And as long as I'm asking, also pages that require Javascript to render. Downrank the lot because clicking on them is just a waste of my time anyway.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  10. Fuck those things by ArchieBunker · · Score: 3, Insightful

    One common thing they do is grey out the background so the box draws your attention. Can we stop that somehow?

    --
    Only the State obtains its revenue by coercion. - Murray Rothbard
    1. Re:Fuck those things by ArmoredDragon · · Score: 3, Funny

      That, and they never go away unless you just get the app and never visit their site without it.

      https://xkcd.com/1174/

    2. Re:Fuck those things by AmiMoJo · · Score: 4, Informative

      You can usually adblock the greying out. There are two strategies:

      A) Try to adblock the overlay, which is usually a named DIV, using element hiding rules. This is usually quite effective.

      B) Block the Javascript files that generate the overlay. This can also be done with NoScript of course.

      Some sites are wise to (A) now so they add the overlay DIV with Javascript after the page has loaded, so (B) is necessary. Some are now wise to both, but you can still block them with Javascript. At that point though, I think you have to question if it is worth visiting those sites at all.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  11. Definition of an Interstitial by Anonymous Coward · · Score: 2, Informative

    For those who don't know WTF an interstitial is, it's basically a pop-up that appears in a web page that blocks access to the rest of the page until you dismiss it. It's not like a traditional pop-up windows that adblockers can block easily these days, but rather integrated inside the page that many blockers don't deal with.

  12. Slightly less annoying on iOS, but still by 93+Escort+Wagon · · Score: 4, Insightful

    I hate the stupid "hey we have an app!" block that takes up real estate at the top of the screen every freaking time I chance upon any one of a million stupid sites. No, I don't want the dedicated app for your website - I view it maybe twice a year! No, I don't want to install an app to participate on your forum! Nor do I want your website sending me push notifications on OS X, for that matter.

    I understand that you can't figure out how to make a living from your website... but that's your problem, not mine. Maybe you need to get a real job like the rest of us.

    --
    #DeleteChrome
  13. How many people can't get rid of these things? by thegarbz · · Score: 5, Interesting

    I wonder how many of these 69% abandonment were due to user error in trying to get rid of the damn thing. Especially on mobile platforms where the ad can take up the entire browser screen and the back button has no effect on it. When something unexpected happens and you end up on an unexpected page the logical thing to do is hit back. Unfortunately for this stupid advertising the back button has the result of leaving the page altogether to go to the previous one.

    I'm quite bad at that. It takes a conscious effort on my part to make it past these popups the first time without accidentally leaving the page. I hope their statistics took that into account.

    Actually I don't, I hope their numbers are over inflated and this stupid practice crashes and burns.

  14. Just mobile? by SuperKendall · · Score: 2

    After years of abuse, I just instantly close a website now if it decides an interstitial ad is needed. Regardless of where I am browsing.

    No content is worth the suffering, no video can have enough cats to justify the anguish.

    I have no idea if my own droopy matters at all, but I like to think window closure after interstitial presentation is a metric tracked and at least I am increasing it.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  15. Interstitial? by iggymanz · · Score: 2

    That word isn't in my vocabulary, but is that some kind of marketing wank's "web 2.0" shit?