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Mozilla CEO: Windows 10 Strips User Choice For Browsers and Other Software

puddingebola writes: Mozilla CEO Chris Beard has sent an open letter to Microsoft CEO Satya Nadella complaining about the default settings in Windows 10. Users who upgrade to 10 will have their default browser automatically changed to the new Edge browser. Beard said, "We appreciate that it’s still technically possible to preserve people’s previous settings and defaults, but the design of the whole upgrade experience and the default settings APIs have been changed to make this less obvious and more difficult. It now takes more than twice the number of mouse clicks, scrolling through content and some technical sophistication for people to reassert the choices they had previously made in earlier versions of Windows. It’s confusing, hard to navigate and easy to get lost. ... We strongly urge you to reconsider your business tactic here and again respect people’s right to choice and control of their online experience by making it easier, more obvious and intuitive for people to maintain the choices they have already made through the upgrade experience.

30 of 371 comments (clear)

  1. If you think Windows is bad by NotDrWho · · Score: 5, Interesting

    Try using a non-Safari-based browser in iOS

    --
    SJW's don't eliminate discrimination. They just expropriate it for themselves.
    1. Re:If you think Windows is bad by Karlt1 · · Score: 4, Insightful

      Or try using a non-Firefox browser with the Firefox OS.
      Or try using a non-Chrome browser with the Chrome OS.

    2. Re:If you think Windows is bad by Guspaz · · Score: 3, Insightful

      It's the javascript engine that's the problem, not the rest of it. Opera on iOS, for example does not use WebKit, or at least it doesn't in turbo mode. They do the javascript execution on the server side and feed you the results. The downside is lower compatibility, the upside is it can be MUCH faster when you're on a really slow or shoddy connection.

    3. Re:If you think Windows is bad by DrXym · · Score: 5, Informative

      It's Apple's stupid protectionist policies that are the problem.

    4. Re:If you think Windows is bad by hydrofix · · Score: 4, Informative

      I think it's the very goal of Microsoft to blur the line between "desktop" and "mobile". Case and point: Windows Store (which will now be a much more prominent part of the OS) uses the same kind of app permission and sandboxing model as Android and iOS.

    5. Re:If you think Windows is bad by rubycodez · · Score: 3, Informative

      funny, plenty of those 'fat americans' use that linux distro known as "Android" without problem

    6. Re:If you think Windows is bad by Coren22 · · Score: 4, Insightful

      Despite it being very easy, not every person who owns a car knows how to change the oil, change a tire, or replace brake pads. Not every computer user knows how computers work, and I would suspect that many people who drive cars consider internal combustion to be a black box process.

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    7. Re:If you think Windows is bad by ADRA · · Score: 5, Interesting

      Its almost like... in those cases the OS is a specially crafted web browsing tool instead of a GENERAL PURPOSE operating system.

      Nobody's assuming that a phone / tablet / netbook have unlimited control (though it is nice when given), but for a general purpose OS, you expect fluidity. I guess some of the big shifts in Windows since 8 (maybe earlier, but in much smaller doses) has been their ham-strung proprietary and irreplacible components that lock down more and more of the OS. This may well be my last Windows if Linux Gaming becomes more of a thing. If the last couple years' growth has been any indication, it looks like a real possibility now.

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      Bye!
    8. Re:If you think Windows is bad by ConceptJunkie · · Score: 4, Funny

      So supposably, for all intensive purposes, he meant "case in point", right?

      Here, here.

      --
      You are in a maze of twisty little passages, all alike.
    9. Re:If you think Windows is bad by KGIII · · Score: 3, Interesting

      Nobody's assuming that a phone / tablet / netbook have unlimited control (though it is nice when given) ...

      Like hell I am not. I expect full control of a tablet and a netbook. What is up with you people relinquishing control???

      --
      "So long and thanks for all the fish."
  2. Oh the irony! by Anonymous Coward · · Score: 5, Interesting

    Lemme repost directly from HN for convenience:

    Animats 16 hours ago

    I am writing to you about a very disturbing aspect of Firefox 38.0.5. Specifically, that the update experience appears to have been designed to throw away the choice your customers have made about the Internet experience they want, and replace it with the Internet experience Mozilla wants them to have.

    When we first saw the Firefox upgrade experience that strips users of their choice by effectively overriding existing user preferences for the search engine and other apps, and forces the integration of Pocket and Sync, we reached out to your team to discuss this issue. Unfortunately, it didn’t result in any meaningful progress, hence this letter.

    We appreciate that it’s still technically possible to preserve people’s previous settings and defaults, but the design of the whole upgrade experience and the default settings APIs have been changed to make this less obvious and more difficult. It now takes more than twice the number of mouse clicks, scrolling through content and some technical sophistication for people to reassert the choices they had previously made in earlier versions of Firefox. It’s confusing, hard to navigate and easy to get lost.

    Sometimes we see great progress, where consumer products respect individuals and their choices. However, with the launch of Firefox 38.0.5 we are deeply disappointed to see Mozilla take such a dramatic step backwards.

    These changes are unsettling because there are millions of users who love Firefox and who are having their choices ignored, and because of the increased complexity put into everyone’s way if and when they choose to make a choice different than what Mozilla prefers.

    We strongly urge you to reconsider your business tactic here and again respect people’s right to choice and control of their online experience by making it easier, more obvious and intuitive for people to maintain the choices they have already made through the upgrade experience. It should be easier for people to assert new choices and preferences, not just for other Mozilla products, through the default settings APIs and user interfaces.

    Please give your users the choice and control they deserve in Firefox.

  3. European Union by DanJ_UK · · Score: 3

    Ha, the EU will be all over this. Microsoft were supposedly turning themselves around, not opening themselves up for more fines from EU courts.

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    - Dan
  4. Mozilla had better gear up... by QuietLagoon · · Score: 4, Interesting
    Mozilla will be facing the Take Back The Web battle with Microsoft once again, though this time it will be a bloated Firefox vs. a newly aggressive Microsoft.

    .
    Microsoft has caught the smell of Firefox's current weakness and is exploiting it.

    What to watch: will Firefox's marketshare drop to the point where Firefox no longer has any impetus in pushing for, or moving towards, new web standards? A browser's marketshare needs to be over 20% (some say, well over 20%) for the browser to have that amount of gravitas.

    Perhaps this default settings quarrel is Microsoft trying to grab a lump of marketshare for Edge, giving Edge a big boost towards that 25% mark and cementing Edge as a replacement for Firefox in setting web standards.

  5. Re:IE all over again by squiggleslash · · Score: 3, Interesting

    I don't think anything's changed about the degree to which IE or NewIE is part of the OS since Windows 7. What's changed is that browsers can't set themselves to be the default any more - the user has to do it explicitly in the system settings.

    Personally, I thought the Windows 8.1 way of doing it was better. But I don't think this is as terrible a change as being suggested.

    --
    You are not alone. This is not normal. None of this is normal.
  6. EU Antitrust by TerryC101 · · Score: 3, Interesting

    Anybody else see a big fine for Microsoft on the horizon. https://en.wikipedia.org/wiki/...

  7. Re:IE all over again by Anonymous Coward · · Score: 3, Insightful

    "fuck you, I'll stick with my Windows 8.1". ----- giahwaaaht?

    I like MS but not their new stuff? I brain froze on the rest of what you had to say...

  8. Pot Meet Black Kettle by Anonymous Coward · · Score: 5, Insightful

    Just like how a semi-recent firefox update forced a new search engine on users by changing my long accepted default. The irony is delicious!

  9. Re:IE all over again by Latentius · · Score: 4, Informative

    Microsoft's obligations in the US case ended in 2007, and they were willing to extend the terms of their settlement until 2012. They're not legally required to do anything anymore. https://en.wikipedia.org/wiki/...

  10. Re:IE all over again by squiggleslash · · Score: 4, Insightful

    I don't think so, browsers have always, until now, been able to set themselves as default, even back during the Netscape wars.

    And they're not asserting ownership of your computer. What they've done is created a hamfisted (and biased towards Microsoft - yeah, I don't like it either) interface that replaces third parties modifying your computer with or without your consent. They had a better system in Windows 8.1, and should revert to that, but nonetheless, I don't actually like the idea of a browser being able to set itself up as default. I prefer myself to make that decision. Fortunately, the mainstream browsers have, until now, always at least asked for permission before changing the defaults, but that's not something they should have been allowed to do to begin with.

    If we want this changed, we need to be a little less hyperbolic, because the issue here is that the new change isn't user friendly and is biased towards Microsoft, not ludicrous claims that Microsoft is taking control of your PC in some way it wasn't before. If you complain about the latter, expect your ticket to be closed with a "INVALID. Not actually a description of a real problem."

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    You are not alone. This is not normal. None of this is normal.
  11. Re:IE all over again by MightyMartian · · Score: 5, Informative

    When I upgraded to Windows 10 yesterday, there was a screen that came up that asked me if I wanted to reset the default apps. I said no for my browser and media player, and when it completed, Chrome and VLC were still the default applications. I think it's a little underhanded, but not as underhanded as the article suggests.

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    The world's burning. Moped Jesus spotted on I50. Details at 11.
  12. Mozilla lies. by Coren22 · · Score: 4, Informative

    -5 troll article here.

    I just installed Windows 10 last night. After the install was complete and you log in the first time, it asks you which of the installed browsers you would like to use. It still had Chrome, I selected it and it has since used it.

    Does Mozilla want theirs to be at the top of the list? Do they expect that Windows 10 will carry over every setting from 7, 8, and 8.1?

    Did the Mozilla CEO even try to install Windows 10 before firing off a message complaining?

    --
    APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
  13. Re:IE all over again by Anonymous+Psychopath · · Score: 4, Insightful

    Launching another browser presents the usual "do you want me to be default" dialog. It's completely trivial to change your browser preference. Yes, I would have preferred if Microsoft had left my browser preferences alone with the upgrade, but this is blown a bit out of proportion.

    It's also a bit disingenuous to compare today's situation to the Internet Explorer case that's literally 20 years old. I find it improbable to believe that anyone using Windows 10 is unaware of alternative browsers availability.

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    Eagles may soar, but weasels don't get sucked into jet engines.

  14. Re:IE all over again by Shakrai · · Score: 3, Interesting

    When I upgraded to Windows 10 yesterday, there was a screen that came up that asked me if I wanted to reset the default apps. I said no for my browser and media player, and when it completed, Chrome and VLC were still the default applications. I think it's a little underhanded, but not as underhanded as the article suggests.

    Mozilla is whining anyway; when they switched search providers from Google to Yahoo I had to go through and specify it on EVERY INSTANCE of Firefox I have. Since I use --no-remote and segment my web browsing this was actually a royal pain in the ass. Granted, Google was the old "default," so I had never changed it, but it was still an undesired change in behavior. If they're going to whine about Microsoft doing the same thing then they ought to look at their own behavior.

    Firefox is still my browser of choice for personal use but for others I've started to recommend Chrome. It's just less hassle to support it for your luser friends. The future of Firefox and Mozilla is not an encouraging one, which is a pity.

    --
    I want peace on earth and goodwill toward man.
    We are the United States Government! We don't do that sort of thing.
  15. Re:IE all over again by chmod+a+x+mojo · · Score: 3, Insightful

    Nope.

    Apparently it's too hard for a CEO to parse the upgrade page where it asks "Do you want to use the windows defaults or your old defaults for opening programs?". I wasn't paying the most attention to the part after, but I vaguely recall maybe even a mini tutorial on rightclick > open with > set as default from the list after clicking OK from the keep my default settings page.

    Not saying there is nothing wrong with Windows 10, the start menu for instance is NOT worth a shit.... it is just a list in alphabetical order of programs with no sane grouping. Thankfully classic shell has a build that works with 10. Other than the one 8.1 laptop I upgraded I think I will keep my win7 machines for a while.

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    To err is human; effective mayhem requires the root password!
  16. Re:IE all over again by CastrTroy · · Score: 3, Insightful

    I actually really like the way they implemented it in Window 10. As far as I can tell, It's no longer possible for the browser to change the default browser for you. They can bring up the screen to change the option, but the user has to change the option themselves. This is much better than the old functionality where applications would constantly be setting themselves as the default application either with no warning or with a simple yes/no dialog. Making it take more clicks is a good thing.

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    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  17. Re:IE all over again by The-Ixian · · Score: 3, Informative

    Yeah, I agree. I think this issue is a little overrated.

    When I installed FF on Windows 10, it was slightly more difficult to make it my default browser, in that I had to click maybe 3 times instead of only 1 or 2 times as I would have on Windows 7.

    The way it looks to me, MS is trying to make it harder for hijackers to silently take your defaults.

    --
    My eyes reflect the stars and a smile lights up my face.
  18. Re:IE all over again by tlhIngan · · Score: 5, Insightful

    Wasn't the ability for other browsers to set themselves as the default browser part of the DoJ settlement? So now Microsoft is deciding that doesn't apply?

    Sorry, but Microsoft has gone well into the "we can do anything we want to your computer, any time we want, and unless you have an enterprise license you can't stop us".

    That is complete bullshit. If they're going to assert ownership of my computer, they can help me pay for it. Until they do, it's my computer.

    Here's the problem - Firefox/Chrome/etc ask you if you want them to be the default browser. The ability for the program to set the preference is the problem.

    If you don't see the problem, let me rephrase it. I create SuperWebBrowser. I think it's so super, I will make it the default browser on everyone's machine. So I do that. Why should I ask the user? It's so super they'll want it.

    If you still don't get it, then how about, I create WebBrowserSpy and set it as default. It launches an instance of your normal web browser but hooked so it can spy at your traffic and even get at HTTPS data after it's been decrypted.

    Just because the good guys ask, doesn't mean everyone else has to. In fact, if you're particularly nasty, if that setting is changed, you can always reset it back.

    And you'll be surprised, but both scenarios are common - many management types can't understand that people might just want to use your software as necessary, and they don't need or want it to be the default shell, the default web browser, to pin itself to the task bar and start menu and all sorts of other things. After all, after buying a copy of SuperApplication, why wouldn't you want it in your face everywhere you look? I mean, it's a great application.

    It's why Microsoft doesn't provide APIs to pin applications to the task bar, start menu and a few other things. Heck, I'm surprised no installer decides to go change your desktop wallpaper on you after you install an app. After all, it's super, and you'll not want to live without it...

  19. Re:IE all over again by lgw · · Score: 3, Interesting

    I'm pretty sure this was arrogance, but not malice, on MS's part: they really want to shift the IE userbase to Edge and drop IE support in some future release. Can you blame them? But in their arrogance they didn't remember (or didn't care) that quite a large portion of Windows users don't run IE in the first place.

    --
    Socialism: a lie told by totalitarians and believed by fools.
  20. Pot meet Kettle by jenningsthecat · · Score: 3, Insightful

    FTS: "We strongly urge you to reconsider your business tactic here and again respect people’s right to choice and control of their online experience by making it easier, more obvious and intuitive for people to maintain the choices they have already made through the upgrade experience.

    Oh... you mean the way you guys did when you both inflicted Australis on the world and changed the default search engine to Yahoo?

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    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  21. Bad summary and/or FUD by Vyse+of+Arcadia · · Score: 3, Interesting

    Users who upgrade to 10 will have their default browser automatically changed to the new Edge browser

    No they won't. It popped up a screen that asked me if I wanted to change my defaults for four common tasks to the new Win10 apps for those tasks. Photos, videos, music, and browser. I clicked no on each, and my old defaults carried over.