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Twitter Sued For Scanning Direct Messages

JustAnotherOldGuy writes: Twittter is facing a new possible class action suit that accuses the company of violating user privacy. The lawsuit states that the company has been "systematically intercepting, reading, and altering" direct messages, most likely a reference to Twitter's long-standing practice of automatically shortening and redirecting any in-message links. The practice could be used to monitor or redirect any URLs included in a direct message, although it's generally seen as a benign extension of the company's broader link-shortening systems. In a statement to USA Today, Twitter, to nobody's surprise, insisted that the allegations are "meritless."

45 of 80 comments (clear)

  1. The allegations are meritless by rmdingler · · Score: 1
    Honestly, is this something you would ever say to anyone,

    if you had nothing to hide?

    These accusations are preposterpous!

    --
    Happiness in intelligent people is the rarest thing I know.

    Ernest Hemingway

    1. Re:The allegations are meritless by Falos · · Score: 1

      It's the 21st century, accusation slinging is probably your national sport. +20 points if you get someone fired before conviction, +50 before investigation, rape claims is -10 for using a handicap. Any campaign finished without greasing the palms of LEOs/lawyers/judges gets your final score a 3x difficulty modifier.

  2. Facebook too by Anonymous Coward · · Score: 5, Interesting

    Facebook is being sued over the same practice, as well as for taking it a step further. If you mention a business's Facebook link (and possibly their independent website URL) in a private message, that mention gets counted as a "like" on the business's Facebook page. So not only were they scanning PMs, they were representing endorsements that didn't exist.

    This kind of shit is what you get when you use a huge advertising platform as your "private" communication hub.

    1. Re:Facebook too by Anonymous Coward · · Score: 1

      Or, you could just not use Facebook. I think that's probably an option that would be better for you as it wouldn't get you put in prison for the rest of your life for murder.

  3. Workaround by jdavidb · · Score: 4, Insightful

    I haven't used twitter in five years and in that time they haven't intercepted, read, or altered any of my messages.

    1. Re:Workaround by N1AK · · Score: 1

      I haven't lived in the US for the last 5 years, so all Americans should stop complaining about anything bad their government does to them. Great logic... not.

    2. Re:Workaround by MobileTatsu-NJG · · Score: 1

      +4 Insightful for saying he doesn't use a popular service. Apparently there are acceptable levels of elitism.

      --

      "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    3. Re:Workaround by jdavidb · · Score: 1

      I don't think of myself as elite; more of a dinosaur. But my point was nobody forces you to use twitter; it's a voluntary relationship. Unlike my government which is forced on me by my neighbors because of their blind religious faith.

  4. User privacy? by Anonymous Coward · · Score: 5, Funny

    Is that, like, still a thing?

  5. Duh? by Anonymous Coward · · Score: 1

    So basically, twitter is being sued for processing people's direct messages while they process people's direct messages? How do they think direct messages work? Are they transmitted with via unicorns and pixie dust?

    1. Re:Duh? by _merlin · · Score: 1

      Colourising a message is not the same as replacing a link with one that redirects through a service you control so you can count clicks.

    2. Re: Duh? by _merlin · · Score: 2

      No, string manipulation is not inherently wrong. It's manipulating content, e.g. making it so you can track their clicks and obscuring their links, that people are unhappy about.

  6. How did they think it was going to be sent? by Anonymous Coward · · Score: 1

    Twitter "Intercepted" the messages they were sending via Twitter? I don't think that word means what they think it means.
    Incidentally - every SMTP server on the planet "Intercepts, reads and alters" messages.

    What I don't understand though, is what damage these people have actually suffered? Or is this just a case of some lawyers noticing what looks to them to be a technical violation of a law, and seeing dollar signs?

  7. s/shortening/elongating/ by ConstantineM · · Score: 1

    s/shortening/elongating/

    There, fixed it for you!

    In what world
    http://t.co/qLxImbQYvn
    http://t.co/VnQBo6VP6g
    is shorter than
    http://bxr.su/
    http://cnst.su/
    ?

    1. Re:s/shortening/elongating/ by citizenr · · Score: 3, Informative

      the correct term is tracking engagement

      --
      Who logs in to gdm? Not I, said the duck.
  8. What is the basis of the suit? by BitterOak · · Score: 2

    Twitter is a free service that users voluntarily sign up to use. I don't remember ever being promised that Twitter would not read direct messages. Where is the expectation of privacy here? Just because other users can't normally see DMs is no implied promise that Twitter isn't going to look at them. If you want private messaging, use a paid service that states so in their terms of service, or better yet, use a messaging application with end-to-end encryption.

    --
    If I can be modded down for being a troll, can I be modded up for being an orc, or a balrog?
    1. Re:What is the basis of the suit? by Flentil · · Score: 1

      I don't see why you put more faith in a paid service over one that's free. The TOS is what matters, not the cost.

    2. Re:What is the basis of the suit? by Dutch+Gun · · Score: 1

      The basis of the suit is "I like free money." For the lawyers, it's "vacation home."

      --
      Irony: Agile development has too much intertia to be abandoned now.
    3. Re:What is the basis of the suit? by David_Hart · · Score: 1

      If you're a lawyer, you launch law suits.... it's what you do....

    4. Re:What is the basis of the suit? by CrimsonAvenger · · Score: 2

      I don't see why you put more faith in a paid service over one that's free. The TOS is what matters, not the cost.

      Which is probably why OP used the phrase "that states so in their terms of service" when mentioning paid services....

      --

      "I do not agree with what you say, but I will defend to the death your right to say it"
    5. Re:What is the basis of the suit? by MyAlternateID · · Score: 1

      If you're a lawyer, you launch law suits.... it's what you do....

      Plenty of lawyers are not trial lawyers. Look it up -- before you speak as though you know. It's better for everyone that way.

    6. Re:What is the basis of the suit? by allo · · Score: 1

      Private messages of any kind have always the expectation of privacy.

  9. Re:Yoohoo? They owe you *nothing* by penguinoid · · Score: 2

    Fortunately for us, human instinct is that "we" the people are owed common decency. This occasionally comes back to bite the psychopaths who forget that detail.

    --
    Don't waste your vote! Vote for whoever you want, unless you live in a swing state it won't matter anyways
  10. Twitter download private links? by ConstantineM · · Score: 1

    If Twitter's behaviour for elongating the URLs in the public Tweets is any indication, their own bots actually download the contents of the links, allegedly trying to scan it for malware or whatnot.

    I, personally, suffer because I never experience any URLs being shortened, they instead only get elongated by the service, reducing already constrained character space.

    I mean, you don't have to go far to find a URL shorter than http://t.co/qLxImbQYvn. Even if you have a newly registered .com, it's still likely they'll only elongate it if you ever post a link to it.

    And Twitter should really change the name of their subservice disservice to be more technically accurate.

    The CEO of Sonic.net is especially annoyed (and rightly so) -- he can't even refer to his company without getting an elongation!

    1. Re: Twitter download private links? by therealkevinkretz · · Score: 1

      Ironically, many of the messages are *about* "elongation"

    2. Re:Twitter download private links? by _merlin · · Score: 1

      It's not to protect you from malware. It's so they can count clicks that go through the redirection service and obscure the original URLs.

  11. For "shortening and redirecting links"? by therealkevinkretz · · Score: 1

    What if they deduped attachments and replaced the "original" with a link to a copy? Is that bad too?

    1. Re:For "shortening and redirecting links"? by MyAlternateID · · Score: 1

      What if they deduped attachments and replaced the "original" with a link to a copy? Is that bad too?

      That depends on what they do with the copy, for how long they retain it, how secure those copies are, how many backups there are, and with whom they share it. If that involves the government then they may not have a choice but to share. This can be done in huge volumes, without notice, facilitating mass surveillance.

      It also depends on whether every user involved is aware of, understands, and has consciously (and unambiguously) consented to it. Whenever practical, I'm all for letting consenting adults do more or less whatever they want. But it's really hard to consent to something you aren't aware of and don't understand, especially if it's not actively disclosed to you up-front. How well does the average user understand information security in general, how easily information can become compromised, and exactly what the implications could be?

      The US government (among others) has abandoned any concept of limiting this behavior and, worse, they're often the ones seeking this kind of user data from social media. For your protection, to fight terrorism, to be tough on crime, whatever you like to hear. Perhaps suing the companies who play Satan's Little Helper is easier than getting the political support it would take to change the kind of people who run governments. I hope Twitter gets nailed, hard, and I hope it sets a precedent that makes other companies hesitant to alter user data in any way, shape, or form without plainly and obviously declaring the full details and implications up-front.

  12. Re:You forgot about the Twitter buttons... by _merlin · · Score: 1

    Maybe you, but we all use Ghostery to block those damn buttons.

  13. No way! by The+MAZZTer · · Score: 1

    You mean, if I send a message through Twitter, Twitter is going to see it? Say it ain't so!

    1. Re:No way! by N1AK · · Score: 1

      That's why no one should complain about phone companies keeping records of calls (and even transcripts) or the government filling the streets with cameras right?

  14. Lemme double check ... by Taco+Cowboy · · Score: 1

    This kind of shit is what you get when you use a huge advertising platform as your "private" communication hub

    The last time I logged out of my facebook account ... 2004

    The last time I logged out of my tweeter account ... 2006

    --
    Muchas Gracias, Señor Edward Snowden !
    1. Re:Lemme double check ... by Dog-Cow · · Score: 1

      Your post demonstrates that you are a snobbish twat, but in no way does it tell us whether you use FB or Twitter.

      Hint: when was the last time you logged in?

    2. Re:Lemme double check ... by nedlohs · · Score: 1

      Jesus. You've been continually logged in to facebook for over a decade?!?

      Get some help.

    3. Re:Lemme double check ... by JazzLad · · Score: 1

      Did you have to log in to check? ;)

      --
      "If you have nothing to hide, you have nothing to fear." - Every fascist, ever
  15. Yes by Etherwalk · · Score: 1

    Honestly, is this something you would ever say to anyone,

    if you had nothing to hide?

    These accusations are preposterpous!

    Absolutely.

    This is part of the structure of most lawsuits. They file a complaint, you file a motion to dismiss the complaint for failure to state a claim on which relief can be granted (i.e. they said it wrong), you file an answer, you get cross-motions for summary judgment (both sides argue that even taking all of the facts as favoring the other party, they still win), and finally in one in a thousand cases you go to trial.

    Calling a claim "without merit" can generally mean one of two things--it doesn't really matter, or it's BS. Then you explain why it doesn't matter or why it's BS. "The facts show X, here's evidence" or "Even if the facts were what they say they are, they'd still lose."

  16. Slashdot by nospam007 · · Score: 1

    "...most likely a reference to Twitter's long-standing practice of automatically shortening and redirecting any in-message links."

    Slashdot does the dirty deed too.

    Hey Shashies, just send the damages money to my PayPal account.

    1. Re:Slashdot by MyAlternateID · · Score: 1

      "...most likely a reference to Twitter's long-standing practice of automatically shortening and redirecting any in-message links."

      Slashdot does the dirty deed too.

      Hey Shashies, just send the damages money to my PayPal account.

      I don't get this. The Slashdot default doesn't shorten URLs. The default really lengthens them because the links is followed by the [domain.name] in brackets. The link plus this additional information is longer than the link itself. Unless you're defining "links" as something other than a string like: <a href=http://stupidshit.com/">Your argument is bullshit</a>. But then you're no longer talking about Slashdot.

  17. Re:Tip of the Iceberg by Pieroxy · · Score: 1

    I've noticed that certain tweets, especially if they are politically sensitive, get less impressions. Also, some retweets mysteriously vanish.

    Seems like a censorship system is in operation.

    Evidence?

    How can you get evidence on a mysterious vanishing?

  18. Where is the expectation of privacy? by WD · · Score: 1

    This is Twitter we're talking about. A DM means that it's not broadcast to the world. If people are surprised that Twitter has control of their Twitter messages, I don't even know where to begin.

    1. Re:Where is the expectation of privacy? by allo · · Score: 1

      the law says, the service provider should not snoop on private messages. no tos can change this.

    2. Re:Where is the expectation of privacy? by allo · · Score: 1

      When the law is strict regarding access and alteration, then it's no question about human/pc or automatic features.

      The analogy with word is wrong. It autocorrects while editing. When someone sends you a document and your mailbox autocorrects the typos, thats the problem. Your mailprogramm / word on the other hand can change it again, because it's your choice to view the text with a program, which changes stuff.

      That's the reason, why you can almost everywhere disable spamfilters or at least that they modify your mail with "[spam]" subjects. If you didn't request them to do, they are not allowed to do so and it's your right to deny this access.

  19. Twitter... by MagickalMyst · · Score: 1

    Twits.

    --
    Political correctness is really just herd psychology pushed by insecure people who desperately seek social conformity.
  20. Re:Yoohoo? They owe you *nothing* by MyAlternateID · · Score: 1

    Fortunately for us, human instinct is that "we" the people are owed common decency. This occasionally comes back to bite the psychopaths who forget that detail.

    Far too occasionallly. Fix that, and you patch a major bug in society.

  21. Re:Tip of the Iceberg by MyAlternateID · · Score: 1

    I've noticed that certain tweets, especially if they are politically sensitive, get less impressions. Also, some retweets mysteriously vanish.

    Seems like a censorship system is in operation.

    Evidence?

    How can you get evidence on a mysterious vanishing?

    Well, by collecting it. And by finding conditions that reliably reproduce it. These are done with the intent of making it less mysterious. If you can't demonstrate that it's one thing (yet), you can at least rule out a few things that it isn't.