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Inside the Pluto Public Relations Machine

An anonymous reader writes: They knew it was going to be huge, but even the communications team — which had spent months planning for the event — was surprised by the magical atmosphere and worldwide excitement surrounding NASA's New Horizons Pluto flyby. The communication needs were monumental and required good planning, a ton of teamwork and attention to detail. This is how they made it happen.

58 comments

  1. so nasa is really a pr machine? by Anonymous Coward · · Score: 0

    The Simpsons had it right... all that equipment is to measure ratings.

    1. Re:so nasa is really a pr machine? by NotDrWho · · Score: 4, Insightful

      Come on, that's not fair. NASA has SEVERAL functions:

      1) Diverting government funds to employment programs in every major Congressional district
      2) Employing the best engineers in the country to maintain a large scale deployment of campaign donations to Congress
      3) Keeping the Russian space program afloat
      4) Generating thousands of metric tonnes of vague promises that are far enough out to ensure no one ever calls them out for not delivering on them
      5) Generating several gigawatt hours of PR each day
      6) Paying a bunch of contractors to send up another fucking probe that will help advance the science of sending cool pics back to the media

      See, PR is only one of the many things NASA does!

      --
      SJW's don't eliminate discrimination. They just expropriate it for themselves.
    2. Re: so nasa is really a pr machine? by Anonymous Coward · · Score: 0

      Other than two specific points, you have described every government construct that produces things (including, specifically, the DOD).

      At least NASA isn't trying to kill everyone and spy on the rest.

    3. Re:so nasa is really a pr machine? by Anonymous Coward · · Score: 0

      Sure. In the same sense that because they have a bladder, a person is really a urine machine.

    4. Re:so nasa is really a pr machine? by erapert · · Score: 1

      You're 100% right and yet /. will flame you for saying anything bad about their precious messiah. Really slashdotters truly do worship science and scientists. I can't tell if it's pure narcissism (especially for those slashdotters that are themselves scientists and indulge in science worship) or just because we're losers that hope that science will save us... from ourselves.

      And now they'll mod me down. Thus proving my point.

    5. Re:so nasa is really a pr machine? by avandesande · · Score: 1

      Yup, but a broken clock is right twice a day. For what it's worth the Horizon mission was very successful.

      --
      love is just extroverted narcissism
    6. Re:so nasa is really a pr machine? by doublebackslash · · Score: 1

      Is worship really the right word to use? It seems to be chosen to mock unjustly.

      Adoration is natural when one appreciates something. There seems to be the implication that this is wrong, or that the attention is undue.
      Certainly you aren't obliged to participate yourself, and it is natural that if one express hostile opinions then there is a natural urge to sway or discredit that person.

      There is no way to know your mind from the outside, but it really does seem that you've got an axe to grind here.
      If you have a specific criticism then express it, please. if not then it might be better to question your own feelings, as should everyone from time to time.

      --
      md5sum /boot/vmlinuz
      d41d8cd98f00b204e9800998ecf8427e /boot/vmlinuz
    7. Re:so nasa is really a pr machine? by erapert · · Score: 1

      Thank you for being deep and insightful, doublebackslash.

      My specific criticism is that it always seems like /. takes the side of NASA (and science/scientists in general) every time on every issue and treats it all like its some kind of democratic process. Then when anyone dares to question "what 99.99% of scientists say" they're modded into oblivion. A key example: climate change. Another one: systemd. Another one: leftist/socialist ideas of economics and social governance.

      I'm not necessarily opposed to coming to a consensus if that consensus is reached through a careful, rigorous, and tested and reproduced approach. But that never seems to be the case with the institution of science itself and scientists themselves. It's always assumed by the crowd that they "did the research" and did it correctly.

      Yet almost every day on /. I see articles about how medical research can't be replicated, popular governmental regulations backfiring, public healthcare falling far short and far over budget, anyone who questions the "scientific consensus" being modded down (but not for any real reason), slashdotters getting shrill and calling for blood if anyone dares to cut funding to this or that program which would ultimately just give us more pictures of places that we'll never see etc.

      At times I feel like one should be required to post a three-point essay with citations in order to mod others down lest dissenting opinions be trashed for no other reason than that they're speaking an unpopular opinion.

      I guess really what I want is a good system to filter merely unpopular (and potentially golden) opinion from plain garden variety trolling, off-topic stupidity, and trash.
      I'm not a profound fellow, though I wish I was, and I need clarity to think and to reason about a subject. I can't get that if dissent is squashed mercilessly. And I think a lot of babies are and have been thrown out with the bathwater so to speak.

    8. Re:so nasa is really a pr machine? by Anonymous Coward · · Score: 1

      Very successful at accomplishing absolutely nothing of any real value. Pictures are good for what? Feeling all warm and fuzzy and sciencey inside? Do they feed any hungry people? Cure any diseases? Give us some awesome and useful insight into how the universe works? Give anyone some shelter from the cold? NO! It's just some fucking jpegs and millions and millions of wasted dollars.

    9. Re:so nasa is really a pr machine? by tehcyder · · Score: 1

      My specific criticism is that it always seems like /. takes the side of NASA (and science/scientists in general) every time on every issue and treats it all like its some kind of democratic process. Then when anyone dares to question "what 99.99% of scientists say" they're modded into oblivion. A key example: climate change. Another one: systemd. Another one: leftist/socialist ideas of economics and social governance.

      In any discussion of climate changes there are plenty of people happy to go against the scientific consensus. Leftist/socialist ideas on anything are generally heavily outnumbered by right wing or "libertarian" posters.

      But, yes, systemd does indeed seem to provoke a near 100% hatred here.

      --
      To have a right to do a thing is not at all the same as to be right in doing it
  2. Like A Cop And Donuts : Commentators And iPads by Anonymous Coward · · Score: 0

    Just can't help themselves and yes I am aware of that.

  3. And to Think It Might Have All Been Ruined by Kunedog · · Score: 2, Interesting

    the magical atmosphere and worldwide excitement surrounding NASA's New Horizons Pluto flyby

    It sad to know that a large section of the press would have been happy to ruin the moments the pictures came back (and shit on the public's excitement) by trashing one of the scientists, just because a women he was friends with made a shirt that pissed off a few ideologues. I'd love to hear what the Horizons PR team thought about that, when it happened to the ESA mission.

    1. Re:And to Think It Might Have All Been Ruined by Rei · · Score: 1

      Really, you want to derail this article over an incident that has nothing to do with New Horizons? How many articles do you want to derail?

      --
      "This administration is so incompetent that they cover their tracks with bigger tracks." - Seth Meyers
    2. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0
    3. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      For the record, the woman didn't just make the shirt for him out of the blue - he asked for it. As well as making sexual references about the Rosetta spacecraft, of all things.

      But you know, Taylor could be a trendsetter. Why stop at just a shirt? He should do the press conference with "Booth Babes" showing off the data. Maybe use a naked woman as a table too.

    4. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      Everyone knows washing post is a pile of vomit, and that headline is pretty much given to qed in one long URL.

    5. Re:And to Think It Might Have All Been Ruined by Kunedog · · Score: 2

      The washington post article gives (very) brief lip service to the science, but is mostly dedicated to further perpetrating the PR disaster. I would call it a pretty good embodiment (rather than summary) of the problem.

    6. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      I'd love that. Dude is a hero. I'm so sad he had to apologize. Even if he was sexist- which he sure the fuck is not- there's plenty of smart sexists who contribute great things. In fact, it's almost every human in all of history. I guess those guys are all bastards.

      But this guy isn't even sexist. He has a shirt with pretty girls on it, probably because pretty girls inspire him.

    7. Re:And to Think It Might Have All Been Ruined by Kunedog · · Score: 1

      Unlike most of the space probe news articles which were derailed by the shirt, this one actually is about PR to begin with. I really would be interested in their opinions as well as any steps they took, even if it was just a dress code.

    8. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      I'd love that. Dude is a hero. I'm so sad he had to apologize. Even if he was sexist- which he sure the fuck is not- there's plenty of smart sexists who contribute great things. In fact, it's almost every human in all of history. I guess those guys are all bastards.

      But this guy isn't even sexist. He has a shirt with pretty girls on it, probably because pretty girls inspire him.

      She is a hero, I'm so sad she had to apologize. Even if Ellen Pao was sexist - which she's sure the fuck not - there's plenty of smart sexists who contribute great things. In fact, it's almost every feminist in all of history. I guess these ladies are all bitches. But she wasn't even sexist. She had her lover sued, probably because pretty girls inspire her.

      Any parallels?

    9. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      That was the Comet landing mission. This was the Pluto flyby mission. By then all the scientists had been cowed into a meek, media pleasing submission.

    10. Re:And to Think It Might Have All Been Ruined by Doc_Gamesh · · Score: 1

      So contact them and ask. Why bring it up here?

    11. Re:And to Think It Might Have All Been Ruined by arth1 · · Score: 2

      This is Slashdot.
      The forum for Social Justice Warriors is
        --->>> that way --->>>
      right next to the one for Indignant Outrage and Look At My Selfie.

    12. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      This is Slashdot. The forum for Social Justice Warriors is --->>> that way --->>> right next to the one for Indignant Outrage and Look At My Selfie.

      Oh look at you, marginalising people who disagree with you by applying a lazy label to them. Cheers for the heads up that you're a dumbass ideologue who is safe to ignore.

    13. Re: And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      people with lazy ideas are justified in being given lazy labels...

    14. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      I'd love that. Dude is a hero. I'm so sad he had to apologize. Even if he was sexist- which he sure the fuck is not- there's plenty of smart sexists who contribute great things. In fact, it's almost every human in all of history. I guess those guys are all bastards.

      But this guy isn't even sexist. He has a shirt with pretty girls on it, probably because pretty girls inspire him.

      She is a hero, I'm so sad she had to apologize. Even if Ellen Pao was sexist - which she's sure the fuck not - there's plenty of smart sexists who contribute great things. In fact, it's almost every feminist in all of history. I guess these ladies are all bitches. But she wasn't even sexist. She had her lover sued, probably because pretty girls inspire her.

      Any parallels?

      Nope, not at all.

    15. Re:And to Think It Might Have All Been Ruined by Anonymous Coward · · Score: 0

      Hats off to the teams at NASA for the combined effort that has treated us to such stunningly great science images. Thank you. I look forward to hearing more in the future as additional insights and perhaps a few new questions surface following study.

      One issue, some NASA pages are coming up black in browsers with scripting disabled. It seems there's a iPerceptions, Inc. analytics stalking layer with the actual image content hidden. (The image links don't seem to be visible even in the page source). What's described on that vendor site sounds pretty insideous from a user perspective. Some of us stay clear of commercial sites built that way. I hope that future NASA science can have the openness we've seen in the past. Tools that analyze logs ought to be sufficient to get a picture of usage patterns.

      A page that's got the scripting I mentioned:
      http://www.nasa.gov/feature/pl...

    16. Re:And to Think It Might Have All Been Ruined by tehcyder · · Score: 1

      Can yuo please provide more information or a link, as I have no idea what you're talking about. What woman and what shirt?

      --
      To have a right to do a thing is not at all the same as to be right in doing it
    17. Re:And to Think It Might Have All Been Ruined by tehcyder · · Score: 1

      Anyone who uses the term Social Justice Warrior might as well have "I'm a reactionary paranoid mingecringer" as their signature.

      --
      To have a right to do a thing is not at all the same as to be right in doing it
    18. Re:And to Think It Might Have All Been Ruined by arth1 · · Score: 1

      Only a Social Justice Warrior would be stupid enough to lump everyone together like that.

  4. Pats on the back all round by Anonymous Coward · · Score: 0

    Pats on the back from the PR team to the PR Team...

    "The communication needs were monumental and required good planning,"

    Talk up the PR persons job, its not about scheduling press conferences and writing press releases, no sir, its a monumental job. Some people couldn't believe we'd manage it, but somehow those press releases got emailed and those youtube videos posted! Good work everyone!

    1. Re:Pats on the back all round by arth1 · · Score: 1

      indeed. At least they managed to create themselves an attaboy poster they can attach to their resume Which might be their main purpose right now, after the funds are spent and the job goes away.

      I can't think of a single truly big thing that happened over the last decade or two that got worse PR than this. What little hype there was were created by others, and not even picked up and run with. Granted, they had a shoestring budget, but they cannot possibly look people in the face and declare the PR for this a success. The mission was awesome, but next time, NASA needs better PR people.
      A quick sampling here at work in a tech company, and 5 out of 10 people were aware of the Pluto flyby having happened. These are engineers and the like.

  5. Doesn't his comment sum it up? by Anonymous Coward · · Score: 0

    The Pluto fly by was so unimportant that he confused it with the comet landing probe! I think his comment sums it up.

    And if he does derail this article so what! Its an article about PR people putting out press releases! They didn't "make it happen", if the entire PR team of New Horizons had been fired, the office secretary would have organized the press meetings, interviews and emailed the team updates out.

    They claim "newspaper articles" as success, but the *content* of the *fly-past* got those newspaper articles, not the PR team sending the press releases out!

    They go "we had 783,000 plays on our TV stream.... and 9.9 million page hits on the website".... and, thats funny cat video levels!

    I remember when Bob Smithers, uploaded his "Cat Hates Bath" video, and posted his Facebook item on it, and it went viral.... his PR team sent out press releases claiming it as *their* success, ... said Mr Abraham Suit "it took a lot of planning and it was a difficult job, but fluffy couldn't have done it without me"

    1. Re:Doesn't his comment sum it up? by Rei · · Score: 4, Interesting

      It's hard for me to remember the last time an unmanned NASA mission has gotten this much public attention. Maybe some of the high budget Mars missions, but I'd say that's questionable for the more recent ones. This really turned out to be not just a science windfall, but a PR windfall for NASA as well. New Horizons was a cheap mission (as far as space exploration goes), and it's exceeded everyone's expectations, revealing a young, geologically active world driven in manners never before seen, with formations never before seen. The fact that it came on the heels of the "Pluto Is Not A Planet" controversy drove what would already have been high public interest up to even higher levels. Then the fact that out of pure luck Pluto gave them a giant "heart" formation on their last high-res pre-flyby images to plaster all over the news was just icing on the cake.

      NH director Alan Stern is also a very different character from Taylor, and one that I really like. He's been an incredibly passionate advocate for exploration and for open access to data as well as supporting youth interest in science. He's also been one of the leading voices against the IAU Pluto decision, analogizing it to the USGS declaring that there's only 8 rivers in the world in order to make the list easier for schoolkids to memorize. His view is that "cleared the neighborhood" is fundamentally flawed in numerous ways while hydrostatic equilibrium is a very meaningful dividing line, both from the public's perspective on what one naturally interprets to be a planet (the "Captain Kirk" test), and scientifically (it involves the destruction of primordial materials and the creation of altered materials and the release of energy). He takes it so far as to say that moons in hydrostatic equilibrium like Titan, Triton, Ganymede, Europa, etc deserve a title like "planetary moon" or similar - a recognition of "what they are" being at least as important as "where they are".

      --
      "This administration is so incompetent that they cover their tracks with bigger tracks." - Seth Meyers
    2. Re:Doesn't his comment sum it up? by arth1 · · Score: 2

      It's hard for me to remember the last time an unmanned NASA mission has gotten this much public attention.

      Much attention? That's not what I read.

      • Only 3.4 million users, or around 0.047% of the world's population visited nasa.gov
      • Only 783,000 videos were watched
      • Only 450 newspapers world wide found it newsworthy enough for a mention on the front page.
      • Only 1600 people visitors to the event, which had been recommended to deal with 2500+
      • Only 250 of these were press. Close to half was FAF.

      If anything, I would call this a press fiasco. Those of us who were interested certainly watched and rejoiced, hell yeah, but overall? Plenty of people never ever heard of it.

      This should have been big. Moon landing big. Rah rah superbowl / world cup big. But the PR team seems to have made such a lackluster job that people were drawn to the event despite of them, not because of them.

      The follow-up doesn't seem much better. I can't even buy any NASA "I watched the Pluto flyby" pin or other merchandise. Or get notifications of new material as it comes in. Where are the scientists being interviewed in specials on TV? Where are the booklets? All I see from the PR department is this. An attempt to backpat each other. Possibly to look good on their resume, I guess. I wouldn't hire them.

    3. Re:Doesn't his comment sum it up? by Rei · · Score: 4, Interesting

      Those are huge numbers for a space mission. You're calling 1600 people / 250 reporters covering a NASA press conference small? That's freaking insane. By contrast, people generally have more interest in human endeavours in space than robotic, but when NASA held their press conference to interview members of the Colombia crew live from space (which turned out to be the last chance before they died), only four reporters showed up. The "Martian microfossil" press conference had about two hundred.

      Seriously, you think one in every 2000 people on Earth, from newborn Vietnamese infants to elderly Masai tribesman, logging onto NASA.gov to read about a relatively low budget mission to be a poor showing? How often does anyone go to NASA.gov? Look at how much the page views for their entire website spiked from NH. Tiny percentage of their budget, cut their distance to the top of the net rankings in half.

      783000 people streamed bloody NASA press conferences. When does anything like that ever happen?

      450 major papers had it on their *front page*. We're not talking blogspot.com, we're talking NYT, LA Times, etc. When was the last time you ever saw anything like that? Maybe the Columbia disaster?

      This should have been "moon landing"-ish, are you out of your gourd? The Apollo Program as a whole consumed about 5% of a year's worth of the US GDP. New Horizons consumed 0,005%.

      Maybe I'm reading you wrong. Maybe you're joking. I sure hope so...

      --
      "This administration is so incompetent that they cover their tracks with bigger tracks." - Seth Meyers
    4. Re:Doesn't his comment sum it up? by arth1 · · Score: 1

      Seriously, you think one in every 2000 people on Earth, from newborn Vietnamese infants to elderly Masai tribesman, logging onto NASA.gov to read about a relatively low budget mission to be a poor showing?

      Yes, I do. A relatively minor web site like littlethings.com has more than that many unique visitors per day . Heck, slashdot had more visitors in its heydays.

      According to Google, there are 2.94 billion internet users. According to Nielsen, internet users on average visited 5.50 science related web pages per month (in 2010).
      And NASA in total managed to capture 0.021% of those science related visits? Yes, I call that a PR failure. If Alice Bowman had had a wardrobe malfunction, it would have generated far more traffic.

      It was a huge scientific happening. Likely the biggest one since the Voyager flybys of the gas and ice giants. It tells us so much we didn't know.
      And most people haven't even heard of it. That's downright shameful.

    5. Re:Doesn't his comment sum it up? by Anonymous Coward · · Score: 0

      Hey faggot, I said you're wrong so shut your fucking mouth and go buy another hit for a junkie so he'll fuck you in the ass. Go suck shit.

  6. momkind rises occupy the truth wwwildly popular by Anonymous Coward · · Score: 0

    hand in hand we stand..... see you there...

  7. If you're holding a press conference. by Anonymous Coward · · Score: 4, Funny

    If you want to hold a massive press conference about space exploration, of course you have to planet.

    1. Re: If you're holding a press conference. by Anonymous Coward · · Score: 0

      +1 underrated post...

    2. Re:If you're holding a press conference. by jd.schmidt · · Score: 1

      Ouch, my brain exploded. Ignore my post and read this one.

  8. The picture are remarkable by Anonymous Coward · · Score: 0

    The pictures are indeed remarkable. But the science team clearly and jealously held them for too long before releasing them to the public.

    1. Re:The picture are remarkable by Rei · · Score: 1

      Huh? Last I checked, the policy was that everything gets released within a week's time, at least jpeg format (the raws will be release later). If you want complaints, take them to the ESA, which has a terrrible record concerning timely release of data.

      --
      "This administration is so incompetent that they cover their tracks with bigger tracks." - Seth Meyers
    2. Re:The picture are remarkable by Anonymous Coward · · Score: 0

      While the pictures have been taken a while ago, they are only slowly being sent to earth. It'll still take months for all of them to arrive.

    3. Re:The picture are remarkable by bob_super · · Score: 1

      They need to upgrade their fiber link.

    4. Re:The picture are remarkable by careysub · · Score: 1

      Its an aether link.

      --
      Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
  9. grow up son by publiclurker · · Score: 1

    The adults are trying to have a conversation here.

  10. This is how it works by Anonymous Coward · · Score: 0

    The best pr is actually "propaganda" but most people don't really know how that works. The best propaganda is something that ALMOST nobody believes. It's ridiculous. But there's got to be a hook, a hint of a kernel of truth. When the propaganda is opposed with facts or laughter or whatever, the kernel comes out on it's own. It's like crowd sourcing. People will be like "oh, jews don't have CLAWS, of course, but many banks ARE owned by them". It's too easy.
    With pluto it was as easy. Just inflame to planet dwarf/planet thing. You dont' even have to pick a side, just say "nasa has too big/little a budget" and you'll get PR from people discussing that. Now that you know the secret, off you go, to ignore or fan the propaganda of your choice. Remember, it falls on ordinary citizens to spread the really ridiculous stuff, because the oligarchy can't be seen to actually do it. Brilliant, right?

  11. Interesting seeing this from the other side by Anonymous Coward · · Score: 0

    The scientists and ops team rehearsed the data processing schemes for years to get the images that the PR teams got to play with. And all the social media stuff during the press conferences was entirely NASA's (bad) idea.

  12. Meh, not even a planet by jd.schmidt · · Score: 1

    Why all the excitement? It isn't any more interesting than you typical asteroid flyby.

  13. PR instead of space program by Anonymous Coward · · Score: 0

    When you don't have a real space program anymore, you need to maintain the momentum and funding via Public Relations.

  14. Some data embargoed until Nov 2015 Science issue by peter303 · · Score: 1

    According to Fran Bagenal talk at Denver Astronomical Society. She could not present much new data in her talk. http://www.denverastro.org/das...

  15. Space PR Team Action Figures coming soon... by lhowaf · · Score: 1

    ...to Uranus!

  16. This was insightful mention from TFA by k6mfw · · Score: 1

    "First, the reporters later told us that they had never had such good access to scientists, and it made their jobs easier and their reports better. Second, this set up gave our communications team more time to solve problems, plan and react to news, and maintain stability at the center – instead of racing to fill reporter requests."

    --
    mfwright@batnet.com
  17. Fake NASA continues to fake by Thing+1 · · Score: 1

    And, the fact that they Photoshopped Disney's Pluto into the Photoshopped image of the fake planet, also accounts for their budget excesses, as now they not only need to pay Adobe, they also need to pay royalties to Disney.

    Between that and the "SEX" in the clouds in the latest image of the round Earth (which must be a lie, since Neil deGrasse Tyson now says the Earth is "pear-shaped" in an attempt to account for the extra land found in the southern regions -- it can't be both pear-shaped, and round in past images!), I am really surprised that NASA continues to fool millions.

    --
    I feel fantastic, and I'm still alive.
  18. Live stream, fluff. Pluto in a Minute, good. by Anonymous Coward · · Score: 0

    I could not stand the news sessions -- so much self-congratulatory fluff, a waste of time. However, their mini-show "Pluto in a Minute" was very nifty.

  19. TFS by tehcyder · · Score: 1

    Was it written by a precocious ten year old? It osunds like something from a school essay about One Direction.

    --
    To have a right to do a thing is not at all the same as to be right in doing it