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RIP: Prolific Amazon Customer Reviewer Harriet Klausner (1952-2015) (teleread.com)

Robotech_Master writes: Prolific Amazon customer reviewer Harriet Klausner passed away last week at the age of 67. Klausner was a controversial figure: She never gave anything a negative review, her review blurbs cast doubt on how closely she actually read what she reviewed, and received dozens of free books per week (which ended up resold on Half.com via her son's account). Nonetheless, for a time she was one of the most recognizable names to any frequent Amazon.com customer; it was rare to come across any popular title that didn't have a Klausner review. Not many reviewers have ever inspired snarky sites tracking their contributions.

92 comments

  1. 2015-1952=63 by mache · · Score: 4, Informative

    I am confused, doesn't 2015-1952=63 and not 67? Am I missing something here?

    1. Re:2015-1952=63 by riverat1 · · Score: 1

      I was going to say. I was born in 1952 and I'm not 67 yet.

    2. Re:2015-1952=63 by Jhon · · Score: 5, Funny

      They're metric years.

    3. Re:2015-1952=63 by davester666 · · Score: 1

      Discovery Math.

      --
      Sleep your way to a whiter smile...date a dentist!
    4. Re:2015-1952=63 by Robotech_Master · · Score: 4, Informative

      Yes, I transposed the digits when I subtracted. I corrected the story soon after I wrote it, but I'd submitted to Slashdot before that. Oops.

      (Yes, yes, you may all point and laugh now.)

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    5. Re:2015-1952=63 by Anonymous Coward · · Score: 0

      American years probably have a different length.

    6. Re:2015-1952=63 by PolygamousRanchKid+ · · Score: 4, Funny

      Obviously, an accident with a contraceptive in a time machine . . .

      --
      Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
    7. Re:2015-1952=63 by grub · · Score: 1


      The Editors Fail Again.

      --
      Trolling is a art,
    8. Re:2015-1952=63 by Threni · · Score: 1

      This is why the internet has an advantage over stuff that's been physically printed; it's trivial to make corrections.

    9. Re:2015-1952=63 by zippthorne · · Score: 1

      Winston Smith, Is that you?

      --
      Can you be Even More Awesome?!
    10. Re:2015-1952=63 by grub · · Score: 1

      Depends on the county.

      --
      Trolling is a art,
    11. Re:2015-1952=63 by rochrist · · Score: 1

      Yeah, me too. I'm upset to find out I'm actually 67!

    12. Re:2015-1952=63 by riverat1 · · Score: 1

      Yeah, where's my Social Security and Medicare?

    13. Re:2015-1952=63 by Jayfar · · Score: 1

      Her age has since been corrected to 63 in the linked article.

  2. I give her 5 stars by jaeztheangel · · Score: 1

    She pretty much exemplifies today's online reviewer culture.

    1. Re:I give her 5 stars by Opportunist · · Score: 1

      Don't know what you review, give either only good or only bad reviews and hope for free stuff?

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    2. Re:I give her 5 stars by TheRealHocusLocus · · Score: 2

      She pretty much exemplifies today's online reviewer culture.

      RESTAURANT: communicate negative experience, get free meal.
      AMAZON: give positive reviews on line, get free stuff.

      Sometimes they fight back. This guy was essentially a walking Internet ad agency posing as an independent reviewer when it suited him. The online world is full of people who tap into existing social traditions (eg, independent restaurant reviews) and try to give them a 'new modern edge' with no clue that there are established rules of conduct, such as paying for your meal (or) acknowledging in the review that it was comp'd... and they're all butt-hurt when someone exposes their inconsistent behavior. It's perceived as an attack by people who think we should all just get along, that harsh words are baaad, and do not recognize that trust-based systems and traditions are fragile, deserving of protection.

      How anyone in the 21st century can say the word 'blogger' without grimacing is beyond me. What a horrid word. Sounds and looks like 'booger' or 'bugger'

      --
      <blink>down the rabbit hole</blink>
    3. Re:I give her 5 stars by CRCulver · · Score: 5, Interesting

      AMAZON: give positive reviews on line, get free stuff.

      You don't necessary have to give positive reviews. I've been among the top 1000 reviewers for a decade or so. Just due to my ranking, companies started offering me stuff, but they didn't seem to care (or even notice) that my few thousand reviews ranged liberally from one to five stars, and that if something was crap I wasn't afraid to call it crap. Indeed, even after I accepted free products in exchange for an honest review, I have found the bulk of these to be Chinese crap, at best merely satisfactory for their purpose, and usually horrible, and I've said so in my review. And yet, those same companies continue to offer me the next product they are trying to develop hype for.

      I am aware that a lot of reviewers who accept free stuff give invariably positive reviews to keep the goods flowing, but I really don't think that is necessary if your reviewer ranking is squarely in the top 1000. You'll continue to receive free stuff even if you are brutally honest.

    4. Re:I give her 5 stars by Robotech_Master · · Score: 4, Interesting

      That's because it's really not necessarily the quality but the NUMBER of reviews that are important at Amazon. The more reviews something gets, positive OR negative, the more it tends to get featured near the top of its category. So by giving something a one-star review, you do it nearly as much good as by giving it five.

      So says Chuck Wendig, noting that all the one-star protest reviews of his new Star Wars book helped it become a bestseller.

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    5. Re:I give her 5 stars by Anonymous Coward · · Score: 0, Flamebait

      even after I accepted free products in exchange for an honest review

      You basically sound like a pathological liar; lying in your reviews, lying when talking about your reviews, lying, lying, lying.

      The reason there are ethical standards is because of people like you.

      If you think I have you wrong then maybe you should reconsider your ethics and stop the review for money scam you have running.

    6. Re:I give her 5 stars by whoever57 · · Score: 2

      Those people who believe that the "Free Market" will solve all problems and that government intervention (in this case in the form of health inspectors) is not required need to study this case.

      It is well known that for free markets to function, they require good information, but what this shows is that it is very easy for the information to become corrupted. How then do "free markets" function in the face of corrupt information? They don't.

      --
      The real "Libtards" are the Libertarians!
    7. Re:I give her 5 stars by ChrisMaple · · Score: 0

      Nice straw man.

      Unfree markets are corrupt by definition, requiring payoffs to establish any business.

      --
      Contribute to civilization: ari.aynrand.org/donate
    8. Re:I give her 5 stars by whoever57 · · Score: 2

      Nice Scotsman you have there, but he's not a "True Scotsman".

      Or, to put it another way, real free markets are about as common as unicorns.

      --
      The real "Libtards" are the Libertarians!
    9. Re:I give her 5 stars by SharpFang · · Score: 1

      People who shun central planning, giving the Soviet Union economy as example of over-regulated market being a failure, and claiming that shortcomings of other markets come from government regulation, tend to forget that there IS one country where the trade is completely free - not regulated by the government in the least. It shows exactly what you can, and should expect from a totally free market in the real world.

      It's Somalia.

      --
      45 5F E1 04 22 CA 29 C4 93 3F 95 05 2B 79 2A B2
  3. Never noticed by Anonymous Coward · · Score: 2

    I don't read reviews thinking about the reviewers by name specifically. I guess if you are interested in reviews of the content of a book, things may be different, in order to know if the reviewer shares your interests you may have to follow them and get to know them. Book reviews are not a review of the book, they are a review of the content of the book. Broke in 3 days, did not fit, it was the wrong color etc do not apply.

  4. Kind intentions by EthanDemurs · · Score: 4, Interesting

    She stated in an interview that she did it for lesser known authors who lacked a publicity machine behind them; so that machine she became. Quite a noble thing to do in your spare time, which she, apparently, had quite a bit of.

    1. Re:Kind intentions by tomhath · · Score: 1

      I would agree with you if there was reason to believe she actually read those books. But pumping out canned reviews on books she got for free and then resold doesn't sound all that altruistic.

    2. Re:Kind intentions by Anonymous Coward · · Score: 1

      I believe you're missing the point, because her reviews are, however, slashdot-worthy: she hacked publishers for (tax-free?) profit using a recursive algorithm. She identified a systemic weakness and repeatedly exploited it in the light of day for a very long time. She mined the richest veins of Amazon.

    3. Re:Kind intentions by EthanDemurs · · Score: 1

      Her not reading them is a distinction without a difference. If we only believe that her goal was to shine some light on unpopular authors then her canned reviews and reselling of the books can be seen as some sort of moral commission. That's only if we believe that statement.

    4. Re:Kind intentions by Anonymous Coward · · Score: 0

      She stated in an interview that she did it for lesser known authors who lacked a publicity machine behind them; so that machine she became. Quite a noble thing to do in your spare time, which she, apparently, had quite a bit of.

      Two wrongs do not make a right. You don't correct for fraud by adding more fraud. Well, she took the road to hell, I hope for the best.

  5. Does anyone care? by redmid17 · · Score: 0, Offtopic

    I mean, I get it. News for nerds has gone downhill. Amazon troll reviewers can be funny/useful.

    But seriously is there any reason for this to register on a site like ./?

    1. Re:Does anyone care? by Black+Parrot · · Score: 2

      Might have something to do with that story voting thingy.

      --
      Sheesh, evil *and* a jerk. -- Jade
    2. Re:Does anyone care? by Anonymous Coward · · Score: 0

      None that I can see.

    3. Re:Does anyone care? by Robotech_Master · · Score: 4, Interesting

      Back in the day, she was a hugely controversial figure among book nerds. As the Slashdot poster added to my submission, Not very many people can inspire snarky sites tracking their contributions, analyzing their statistics, and outright accusing them of fraud simply from the act of posting consumer reviews to an e-commerce site.

      The fact that such a thing is even possible could be taken as a metric of just how broadly the Internet has affected our lives.

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    4. Re:Does anyone care? by Hognoxious · · Score: 1

      outright accusing them of fraud simply from the act of posting consumer reviews to an e-commerce site.

      Which isn't what happened.

      The fact that such a thing is even possible could be taken as a metric of just how broadly the Internet has affected our lives.

      Not sure what you mean by this, if indeed it means anything more than "life is like a glass of beer". There are at least four interpretations.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    5. Re:Does anyone care? by Robotech_Master · · Score: 1

      She didn't post consumer reviews to an e-commerce site?

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    6. Re:Does anyone care? by Anonymous Coward · · Score: 0

      You're a clever one, aren't you!

    7. Re:Does anyone care? by maeka · · Score: 5, Interesting

      and outright accusing them of fraud simply from the act of posting consumer reviews to an e-commerce site.

      She averaged, what?, three book reviews a day, for years. Mostly new books too, it isn't like she was sitting in front of her computer writing reviews for books she had read decades before.

      Unless you're suggesting she actually read all of those books the fraud accusation is just, and unless you knew her personally to have read all of those books the suspicion of fraud is reasonable

    8. Re:Does anyone care? by Anonymous Coward · · Score: 0

      Accusing someone of a fake review is not the same as accusing them of fraud.

    9. Re:Does anyone care? by maeka · · Score: 3, Insightful

      Accusing someone of a fake review is not the same as accusing them of fraud.

      How is it not? She financially benefited from writing fake reviews while claiming they were real. She violated multiple Amazon terms of service to receive compensation.

    10. Re:Does anyone care? by Robotech_Master · · Score: 3, Insightful

      It's not that the reviews were "fake," it's that they were done for compensation (in the form of free books that she could then resell) without overtly saying so, which the FTC considers deceptive.

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    11. Re:Does anyone care? by halivar · · Score: 1

      If my wife has a free day, she absolutely can and does read three trashy pulp novels in a day. She browses 2nd & Charles and picks out their whole inventory of Eagle publishing books on a Friday and has them finished by the end of the weekend. Not saying this is proof, just that it's believable.

    12. Re:Does anyone care? by maeka · · Score: 1

      Right. Ignoring the fact I was wrong and she was averaging more like 6 books a day, the fact remains that suspicions and charges of fraud are reasonable.

    13. Re:Does anyone care? by Anonymous Coward · · Score: 0

      Her reviews tended to be regurgitations of the book blurb and definitely didn't do anything to suggest they weren't fraudulent.

    14. Re:Does anyone care? by Anonymous Coward · · Score: 0

      My reading speed is average, and with a part time job, I still find time to read ~3-4 books per week. so ... maybe she was a fast reader? When I had lots of free time, one book a day wasn't unusual.

  6. Do you understand what a nerd is? by MobileTatsu-NJG · · Score: 1, Interesting

    She's an obscure hero/villain, of course this story belongs on Slashdot. The question is whether you do.

    --

    "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    1. Re:Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      No you fuck off you jerks-off-on-being-negative moron.

      I would be more than happy with more MobileTatsu's in this world and less belligerent cunts like you.

    2. Re:Do you understand what a nerd is? by PopeRatzo · · Score: 1

      I give this thread no fucking stars.

      --
      You are welcome on my lawn.
    3. Re:Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      You remain a belligerent cunt. I remain who I am. You have my pity.

    4. Re:Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      I remain who I am.

      A worthless cocksucker?

    5. Re: Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      Yes but a five star one!

    6. Re:Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      Poor little low-self esteem baby, you're so angry. I still feel sorry for you. What a miserable existence you must live. And lonely. Let it all out, Dr AC is listening.

    7. Re: Do you understand what a nerd is? by Anonymous Coward · · Score: 0

      I'm not gay if I am really really curious as to what a 5 star cocksucker can do, am I?

  7. Re:Who gives a fuck by MightyMartian · · Score: 0

    I feel quite the same way about you.

    --
    The world's burning. Moped Jesus spotted on I50. Details at 11.
  8. Amazon "cleaning up" dubious reviews by Mister+Transistor · · Score: 5, Funny

    Man, I didn't think they'd go that far!

    --
    -- You are in a maze of little, twisty passages, all different... --
  9. Re:Who gives a shit by invictusvoyd · · Score: 1

    Jeff Besos

  10. serviscope_minor is on holiday today by Hognoxious · · Score: 1, Troll

    Your silence about all the MEN posting fake reviews says it all. Come and see the bias inherent in the system!

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re:serviscope_minor is on holiday today by tomhath · · Score: 1

      Get over your own bias. All GP did was use the correct pronouns; there was nothing sexist in that post nor any reason to mod it down.

    2. Re:serviscope_minor is on holiday today by Anonymous Coward · · Score: 0

      Epic fail, you bloody peasant.

    3. Re: serviscope_minor is on holiday today by Anonymous Coward · · Score: 0

      They were making a joke by partially quoting Monty Python, were they being serious or not, dunno.

    4. Re:serviscope_minor is on holiday today by Anonymous Coward · · Score: 0

      Oh, what a giveaway. Did you hear that, did you hear that, eh?

  11. Time Lord by Hognoxious · · Score: 1

    Maybe that's how she was able to read so many books.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re:Time Lord by hey! · · Score: 1

      Curse you, you beat me to it.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  12. Re:Who gives a fuck by Anonymous Coward · · Score: 0

    And? He never said you should care, you stupid fuck.

  13. Re: Who gives a fuck by Anonymous Coward · · Score: 0

    But they could be a liberal and care about everyone...you moron.

  14. Reductio by jabberw0k · · Score: 4, Funny

    I would write a comment, but it would be a review of a review of a reviewer. If this confuses you, perhaps you should review.

    1. Re:Reductio by Anonymous Coward · · Score: 0

      It's reviewers all the way down.

    2. Re:Reductio by Anonymous Coward · · Score: 0

      well said.

    3. Re:Reductio by Anonymous Coward · · Score: 0

      well said.

      Good comment.

    4. Re:Reductio by Herkum01 · · Score: 1

      I reviewed your comment( but I did not read it), 4 out of 5 stars.

  15. What's the expression? by Type44Q · · Score: 1

    What's the expression? Ah, yes:

    Good riddance to bad rubbish.

  16. Five star summary by tomhath · · Score: 2

    Well designed and highest quality. Would read again.

  17. Nice business model by QuietLagoon · · Score: 1

    Spam the Amazon book reviews with tons of reviews -> receive lots of free books as a result of that spamming -> sell the free books -> $$$

  18. Slamming an obscure person after they're dead ... by Dragon+Bait · · Score: 1

    Well, frankly, no matter how repugnant the person was, publicly slamming an obscure person after they're dead and have no chance of defending themselves seems reasonably petty. Given how vehement Robotech_Master is on the subject, one has to wonder how she personally offended him (note: this is rhetorical, no one but RM cares).

  19. Don't Hate the Playa. Hate the Game. by michaelcole · · Score: 2

    Don't Hate the Playa. Hate the Game.

  20. Never heard of her by Anonymous Coward · · Score: 0

    I am a frequent Amazon user and often read the reviews but I've never heard of this person.

    1. Re:Never heard of her by Anonymous Coward · · Score: 0

      Yeah this is like acting that we should all know abd care about some random guy on Yelp.

  21. Related stories by xushi · · Score: 2

    In other news, the related stories shown for this article are

    Gunmen Kill 12, Wound 7 At French Magazine HQ

    10 Confirmed Dead In Shooting at Oregon's Umpqua Community College

    Nice algorithms you have here...

  22. Funeral? by Guppy · · Score: 1

    Looking forward to the many eulogies to be delivered by strangers who did not actually attend her funeral.

  23. I gave a negaive Amazon review once by thinkwaitfast · · Score: 1

    and it was rejected. I don't know why. It was honest, objective, non-inflammatory. Just a boring review of how something broke in he first 3 months of lighter than typical usage (stopped working, no warranty).
    The reason given for the rejection was that it did not talk about the product directly. I said it worked fine until it stopped working and questioned the build quality. I stopped writing bad reviews after that, not that I've had another bad or defective product.
    I noticed on other sites many people have said the same thing that I did in my review. Amazon did however send me a replacement (of a different brand).

    1. Re:I gave a negaive Amazon review once by Quirkz · · Score: 1

      Hm. Amazon certainly has plenty of negative reviews out there. Pretty weird that yours was flagged. I think I wrote one that wasn't just negative, but even included the phrase "this atrocity of a game" and they still let it through. Of all my reviews, it's the one voted most helpful, even. Maybe it got pulled in exchange for the replacement?

  24. -fake left right bs- by Anonymous Coward · · Score: 0

    'liberals' don't give a shit about anyone. They are weak parasite frauds. If they 'cared' they would pay for their 'caring' themselves, instead they 'vote' for others to pay. Same for fake 'conservatives' who allow fraud 'government' to dictate others pay for parasites. the left/right bs is jew meme bs. Who owns you.

    - thezog.info - note most comments on main page are jew trolls, mikrosht page covers up gates who's obvious jew but see all pages at right, also top of main page 'required reading' page, bottom half of list copy articles from vnn. don't waste time at vnn, also run by jews. just see pages.
    http://corruptico.com/2014/09/30/jewish-bill-gates-crypto-jew-pseudo-christian/
    page starts with religion bs but goes to genetic facts/racial. other pages at site have some irrelevant disinfo 'satan lucifer' jew psy ops bs. The 'jeesus' 'satan' stories bs made up by jews so idiots 'obey' and 'turn the other cheek' instead of fight back as jews take it all. The jew's controls are their phony religions and 'government'. Jews are a Race - http://web.archive.org/web/20100825152627/http://jewishfaces.com/banking.html -see all pages at top. holo fraud - https://archive.org/details/TheLeuchterReport - ingore links 'more reading' bs, they dump extra bs to waste time, there is not time, just see Leuchter report, also -
    http://67.225.133.110/~gbpprorg/judicial-inc/Auschwitz.htm
    http://67.225.133.110/~gbpprorg/judicial-inc/Hopie_ike.htm
    http://67.225.133.110/~gbpprorg/judicial-inc/810dresden_primary.htm

    http://67.225.133.110/~gbpprorg/judicial-inc/81murder_incorporated.htm
    http://67.225.133.110/~gbpprorg/judicial-inc/Coure_d_Arlene.htm
    http://67.225.133.110/~gbpprorg/judicial-inc/False_Flags_summary.htm
      http://jewishcrimenetworkdid911.blogspot.com/
    For decades they've been making lab viruses to kill other races, nordic whites, and so their race isn't affected. newworldwar.org/chemical.htm - ignore notes at bottom, skip rest of site.
    holodomorinfo.com - see pages, don't waste time on videos, most all 'jew truther' sites run by them so you 'follow' and don't do anything to stop them.
    -copy this to re read, postal mail links to others

    I don't care if Americans think we're running the news media, hollywood, wall street or the government. I just care that we get to keep running them. - Joel Stein LA Times 2009

    1. Re:-fake left right bs- by Anonymous Coward · · Score: 0

      If you got cancer, I bet your mom would cheer.

  25. Might be a bit off in some of the research by Anonymous Coward · · Score: 0

    Very very good work in the research in one of the links but the conclusion is lacking 2 things. It looks to me that she reviewed the books and decided not to post any review for ones she would have given a negative review for. Probably just her personality. And the FCC law is geared at getting direct money for giving false reviews. In this case, her son sold the books and the profit was extremely low (don't forget shipping costs... it looks like the profit may have been minuscule per book). And the work involved in reviewing (I have done it pro bono) is not easy, I would not call getting advanced copies and selling the book at bargain prices getting paid for an endorsement especially if she does not endorse every book she reviews. Even writing a quick review like she appears to have done, would be barely covered by selling the pre release book after completion.
    Still the investigative work up till the conclusion of the article is impressive and well done.

  26. Re:Who gives a shit by tehcyder · · Score: 1

    What kind of dope reads amazon reviews anyway. Anyone with a brain knows most are total bullshit.

    To be fair, they can be quite funny.

    --
    To have a right to do a thing is not at all the same as to be right in doing it