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NY To Probe Broadband Providers Over Internet Speeds (reuters.com)

An anonymous reader writes with a report from The Stack that New York attorney general Eric Schneiderman has begun a probe into the state's three dominant ISPs to assess whether they are actually delivering the service they advertise at the levels promised. From the article: According to leaked documents, sent to Verizon Communications, Cablevision Systems and Time Warner Cable, the New York attorney general asked each firm to hand over copies of the advertising and copy they have provided to consumers regarding internet speeds, along with any testing documents which studied the speed of their service. ... The probe plans to focus on the exchange of data through contractual partnerships between the ISPs and other networks. The AG office suspects that customers who are paying a premium fee for higher internet speeds could be experiencing a disruption to their service due to technical issues brought about by business disputes in these interconnection deals.

56 comments

  1. Judge awards NY up to $100 million* in damages by NotDrWho · · Score: 5, Funny

    * please note that the actual award may be less, depending on congestion and other factors

    --
    SJW's don't eliminate discrimination. They just expropriate it for themselves.
  2. Wrong person to piss off by TheReaperD · · Score: 4, Interesting

    It sounds like the New York Attorney General's Netflix keeps getting the loading notification and his HD videos don't play back. This, plus Verizon has reneged on its FiOS rollout to all neighborhoods as contractually required. They only installed in the neighborhoods they wanted and told the state to fuck off on the rest.

    --
    "Be particularly skeptical when presented with evidence confirming what you already believe." -
    1. Re:Wrong person to piss off by Anonymous Coward · · Score: 0

      Didn't they blame it on not getting the building managers/landlords to sign off as an excuse?

    2. Re:Wrong person to piss off by Jaime2 · · Score: 2

      I've been told that my town will never get FiOS because the locals told Verizon that they couldn't remove the copper when installing fiber. Fortunately, the NY AG office has a reputation for going after business with anti-consumer practices. Unfortunately, it looks like they're only trying to make sure customers are getting advertised speeds, which isn't a problem in my area.

  3. Re:government shakedown? by TheReaperD · · Score: 4, Insightful

    More likely the AG's Netflix doesn't work smoothly.

    --
    "Be particularly skeptical when presented with evidence confirming what you already believe." -
  4. I think this captures my feelings by gary.johnson.535363 · · Score: 1

    It's not that I mind your dishonesty so much, it's that you think I'm stupid -Charlie Brown , It's the Great Pumpkin. .. After careful reconsideration, I do mind the dishonesty

  5. Re:government shakedown? by Anonymous Coward · · Score: 0

    Oh hush.

    Everyone knows that government regulators are above suspicion.

  6. What did their customers pay for? by Anonymous Coward · · Score: 1, Interesting

    I have no clue, and without competition or regs, I'll likely never know.

    Possibilities:

    A: That the access speed was the advertised rate when nobody else was using it and the phase of the planets was just right. (Sure)

    B: The ability to talk to anybody, anywhere on the Internet at their access speed. (No way is this even possible.)

    C: That any content delivered to their ISP would be accepted gratis and delivered to their customer subject to the access speed limitation. (Should be this way.)

    D: That the ISP would give their customer a fair share of any congested links proportional to their access rate, and that the ISP would publish the percentage of packets making it through this congestion maze. (And that there would be competitive pressure to keep this percentage high.)

  7. Re:government shakedown? by Anonymous Coward · · Score: 1

    Government shakedown?

    Whatever. And Good!

    We have local monopolies and oligarchies, horrible service, and obscene prices. My only choice is to just not to subscribe to any internet service. WTF? Why is that every other industrialized country has service that is better AND cheaper than ours? Or when Google moves into a market, all of a sudden, the local ISPs start acting decently?

    Please, the ISPs lobbied for their cushy markets and when they got them, decided to abuse their power and get even more money out of us. They deserve everything they get.

  8. Re:government shakedown? by Jawnn · · Score: 4, Insightful

    Right. It must something nefarious like a "government shakedown". It would be totally unacceptable for "the government" to look out for the interests of it's citizens.

  9. Will they ever address link speed fraud? by swb · · Score: 2

    Like where you pay a premium for a higher speed tier and the net result is your local modem's speed is upgraded, but it's basically worthless because of congestion from your node all the way up to the interchange is congested and oversubscribed?

    I see this all the time -- customer buys into some ridiculous Comcast business class speed tier of 100/50 or whatever and never sees the throughput. Sure, all the internet speed tests (which I am sure are gamed) show the speed but real-world tests from a local data center with real connectivity can't come close, yet local testing with a laptop connected to a firewall outside port shows the on-premise hardware has no problems either.

    I get that not every location in the world can keep up with 100Mbit local connectivity -- some don't have the throughput, some are managed to cap individual streams, etc, but Comcast, et al seem to get away with selling fantasy connection speeds that amount to little more than cable modem configs.

    1. Re:Will they ever address link speed fraud? by mikael · · Score: 1

      I've had the same laptop for about 6 years. Back in 2009, with a fibre-optic cable TV network in the UK and a 70 Mbit data service (in a student area), I was lucky to get a 300K download speed. I've currently got a 20 Mbit phone line DSL service in a small town and get 1 Mbyte download speed. The price difference was around 5:1

      --
      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
    2. Re:Will they ever address link speed fraud? by Anonymous Coward · · Score: 0

      I have a 20 mbit dsl line as well but get around 2.5Mbyte download speeds. :O

    3. Re:Will they ever address link speed fraud? by Coren22 · · Score: 1

      You appear to be judiciously confusing bytes and bits.

      I have 75 Mbit symetric service from Verizon FiOS. My computer pushes 10MByte/sec without issue to select destinations. Usually, this has more to do with the peering connections, or where the other endpoint is and what kind of connection they have than an issue with my connection.

      My connection is pretty much faster than many corporate connections, so I actually can download faster than most places can upload to me.

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    4. Re:Will they ever address link speed fraud? by mikael · · Score: 1

      Our university had a tier-1 terabit connection, but there were so many people downloading data, that they ended up with about 25K each.... It was frustrating that you could remotely log into your home PC, download the file in seconds, while have to wait hours at your own work desk.

      --
      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
    5. Re:Will they ever address link speed fraud? by Anonymous Coward · · Score: 0

      Did you perhaps mean to say gigabit, or did your university really have roughly 4,882,812 people connected on average, such that everyone ended up with 25KiB/s each?

    6. Re:Will they ever address link speed fraud? by AHuxley · · Score: 1

      Test on a pure optical account at random times if it exists. That would show if the path to the internet is slow as a total connection for all users.
      If a pure optical path works every time its not a larger issue.
      Coaxial, copper has to connect back to something local and that can often have too many people and have to make some very simple sharing calculations so everyone on different networks can get the internet.
      The solution is pure optical to every account or really add short distances of old networks to new fast networking hardware very locally.
      Rebuild the network or almost rebuild the network. Allow real capitalism in to build new networks or do nation building and let capitalism in on shared optical to every account :)

      --
      Domestic spying is now "Benign Information Gathering"
    7. Re:Will they ever address link speed fraud? by swb · · Score: 1

      My basic claim is that what Comcast is selling is nothing more than a DOCSIS speed setting on the modem, and not access to actual network throughput.

      In any urban cable network there's some shared segment encompassing some range of dwellings that usually connects to a node where it gains access to some branch segment and that handles uplink for a larger geographic area and then to whatever the metro area data center is. I count 3 hops on my connection before it leaves my metro region.

      My sense is that these uplinks are all prone to massive oversubscription, especially at the neighborhood aggregation point and that when Comcast sells you the speed upgrade, there's no assessment of whether their metro network can even deliver such speeds, even out of your closest uplink node. They have, in fact, every incentive to allow internet congestion within their network.

      In my mind, this "best effort" service delivery for fixed pricing kind of sucks. I'd rather see the pricing associated with 95% peak delivered throughput or at least discounts when the 95% delivered falls below the priced speed.

      A final anecdote on how poor their metro network can perform:

      I have a client with a large and very old campus. They have facilities spread over this campus that they want connectivity to the main building. With Comcast as the ISP, we should see throughput comparable to the subscribed speeds -- afterall, we never leave their network, but do have different uplink nodes which are separated by fewer than 2 miles. But they can't even deliver this, despite the hardware being capable of it when installed locally.

      (Yes, the client would be far better served running their own fiber, but it's costly and they don't want to rip up the landscaping in the process).

  10. I looked at my provider's TOS... by acoustix · · Score: 1

    I couldn't find the word "promise" anywhere.

    Here's reality: residential consumers are not paying for guaranteed bandwidth. Want guaranteed speeds? Get a dedicated circuit.

    --
    "A plan fiendishly clever in its intricacies"- Homer Simpson
    1. Re:I looked at my provider's TOS... by waTeim · · Score: 1

      And pay an order of magnitude more? No thanks, I'll take my chances with unreliability which actually turns out to be pretty reliable around here ... Oh yea, Google Fiber is being deployed. Good luck in Kentucky or Wyoming whatever 3rd world country you live in.

    2. Re:I looked at my provider's TOS... by Thruen · · Score: 4, Insightful
      Did you even read the summary? Overall speed is not the focus. From TFS and TFA:

      The AG office suspects that customers who are paying a premium fee for higher internet speeds could be experiencing a disruption to their service due to technical issues brought about by business disputes in these interconnection deals.

      It doesn't sound like he's talking about his average speeds. It sounds like he's talking about the targeted throttling of services. For example, I am a Comcast subscriber with an HBO subscription that I pay for through Comcast. As a part of my HBO subscription, I gain access to HBO Go. I have a PS4 HBO Go application. Every time I have tried it, it has failed to work, at all. This is a known issue, and in response to customer complaints Comcast has openly stated that it is a business decision, not a technical one. So, I pay Comcast for something, and they don't allow me to use it.

      Sadly, I don't live in New York and Comcast doesn't appear to be a target of these letters. I can't actually speak to the practices of other ISPs as I'm not their customer, but both the article and summary make it pretty clear this isn't a matter of "guaranteed bandwidth." I haven't seen the words written in the article, but this is a net neutrality issue.

    3. Re:I looked at my provider's TOS... by praxis · · Score: 1

      Which is why he said "Want guaranteed speeds?" You don't, so of course you won't take the deal. I have a dedicated circuit because I want guaranteed speed. I also pay less than my local cable company charges (though I get slower than they "say I'll get"). It's certainly not orders of magnitude more than them, though.

    4. Re:I looked at my provider's TOS... by Coren22 · · Score: 1

      For Verizon FiOS, the difference between Commercial and Residential rates is $30. Not an order of magnitude on a $90 connection charge (residential).

      It isn't a T(1, 3 ...) connection, but it is guaranteed.

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    5. Re:I looked at my provider's TOS... by Bengie · · Score: 1

      I pay less for guaranteed speeds. 20/20 for $20/m, 70/70 for $34, and 100/100 for $45. All guaranteed rates 1 hop Level 3(tier 1 ISP). Fast high quality internet is cheaper than the crap you pay for.

    6. Re:I looked at my provider's TOS... by waTeim · · Score: 1

      Heh, well that is reasonable. But in this area: $90/month for 300/20 (residential) $1700/month for 30/30 (commercial)

    7. Re:I looked at my provider's TOS... by Khyber · · Score: 1

      "So, I pay Comcast for something, and they don't allow me to use it."

      And you're not pressing your local DA/AG to get something done?

      No wonder you're getting raped.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    8. Re:I looked at my provider's TOS... by Thruen · · Score: 1

      I filed a complaint and was told there's nothing more to do now but wait. The system totally works. But, to be honest, I have a computer connected to the television that suits the purpose just fine, so it's not a huge hassle just a bit insulting.

  11. Re:First by Anonymous Coward · · Score: 0

    All who aren't aware of it: 1st post fools = forums sliders. They do it for burying later posts they don't like by paid trolls/shills whose agenda's adversely affected by truth from those who post truth or fact they can't handle and it is why it is done since most here browse below the +1 default view they know that even though most here browse below the +1 default moderation threshold view. Don't respond to these pricks or immediately down moderate them (as was done to the one I replied to). Yes, I shouldn't have replied but it's for people who don't understand the mechanics at work here and why it's done. Yes, there are actually paid shills and trolls that do these things on forums structured like slashdot in a tree fashion.

  12. Re:government shakedown? by BVis · · Score: 1

    But don't you remember? Government bad, money-grubbing multinational monolithic sociopathic monopolistic corporations good!

    --
    Never underestimate the power of stupid people in large groups.
  13. FCC Prevue by lazarus · · Score: 3, Interesting

    The FCC already requires broadband providers to do this. Most providers have or are implementing a product set called SamKnows to comply. You can read the FCC's 2014 report here or have a look at the FCC's Measuring Broadband America for more info about the program. No, I don't work for the FCC.

    Sounds like the NY Attorney General's office is just making more work for ISPs when they could just ask the FCC for the info. Probably just bullying.

    --
    I am not interested in articles about life extension advancements.
    1. Re:FCC Prevue by Anonymous Coward · · Score: 0, Insightful

      "Sounds like..."

      "Probably..."

      You sound like Fox News.

    2. Re:FCC Prevue by Captain+Centropyge · · Score: 1

      With all of the news lately about car manufacturers cheating on emissions testing, it wouldn't surprise me in the least if ISPs were doing something similar here.

      What's to stop them from coding in some type of recognition for requests made to FCC servers as part of this SamKnows testing to avoid throttling or giving them priority?

      /Note: I'm not in IT, IS, CS, etc. So, my knowledge of this is pretty limited.

      --
      Bite my shiny metal ass!
    3. Re: FCC Prevue by Ahnahmoley · · Score: 1

      Did you ever hear of the game telephone? I'll assume not. The underlying idea is that the more people involved in a transfer of information means a higher likelihood of the information changing. Think about that.

    4. Re:FCC Prevue by Coren22 · · Score: 1

      Perhaps this has more to do with Comcast and Verizon's games in relation to Netflix recently?

      Comcast has intentionally maxed out peering connections, it could also have to do with this.

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
  14. Re:Hostile Business Environment by BVis · · Score: 1

    How long ago did you move out?

    --
    Never underestimate the power of stupid people in large groups.
  15. Don't forget New York created those monopolies by raymorris · · Score: 4, Informative

    >We have local monopolies and oligarchies, horrible service, and obscene prices.

    Yep. Why? Section 622 of the Cable Communications Act of 1984 allows local governments to collect 5% of cable company revenue to the city (plus campaign contributions) in exchange for granting an exclusive monopoly in an area, disallowing competition. This is known as a franchise.

    In some cases, such as New York (where this investigation is occurring), the franchise is carved up neighborhood by neighborhood. Time Warner pays a bribe^H^H^H^H^H fee to local politicians for their monopoly north of 86th street, Cablevision owns the Bronx via political decree. Here's the map from NYC.gov:
    http://www.nyc.gov/html/doitt/...

    Given the fact that the New York government created the monopolies and enforces them, I'm not holding my breath waiting for them to fix it. I don't expect that will happen until the CCA is amended to prevent state and local governments from granting monopolies in exchange for kickbacks^H^H^H^H^H^H^H^H fees.

  16. Re:government shakedown? by Anonymous Coward · · Score: 0

    Found the ISP shill ...

  17. Re:First by Anonymous Coward · · Score: 0

    What? Try that again, you're making no sense.

  18. Re: First by Anonymous Coward · · Score: 0

    I can attest to these problems. In upstate NY on Time Warner, anytime the net fails I do an mtr to Google and get 50% drops. This only happens when xo.net shows up in the path.

    Definitely some peering problems there.

  19. In other news ... by micahraleigh · · Score: 0

    In other news internet service providers opened a probe to see whether it is worth their effort to continue operating in NY without charging obscene prices.

    In other news NY continues to lose its population and brain capital to other states, especially in the South.

  20. You seem to misunderstand by Anonymous Coward · · Score: 1

    Chapter 3, section 2(A), paragraph 6, subparagraph 2, clearly states that the consumer is to be provided with "up to" the indicated bandwidth. I submit, your honor, that no evidence will be shown to prove we have delivered bandwidth in excess of our claims.

  21. False advertising via employee incompetence by fieldstone · · Score: 1

    Every single time I've called an ISP, their representatives claimed the speeds were in megabytes rather than megabits. Which means they're advertising speeds 8 times faster than what they really provide. I've noticed this with Verizon and Comcast, and attempts to explain the mistake to their reps never go anywhere. I wouldn't be surprised if these companies turn a blind eye to this particular error, since many consumers wouldn't notice it and they could always claim it was an honest mistake.

  22. Re:government shakedown? by Anonymous Coward · · Score: 0

    no...cronyism bad, free-market corporations good.

  23. Re:government shakedown? by Dragonslicer · · Score: 1

    But don't you remember? Government bad, money-grubbing multinational monolithic sociopathic monopolistic corporations good!

    All I remember is Napster Bad.

  24. Re:First by Anonymous Coward · · Score: 0

    burying the parent has no effect on its children. The only effect it has is to deplete one moderator of one mod point, unless the account is a sock puppet, then two points from two mods.

  25. TWC Has Degraded Copper by Anonymous Coward · · Score: 1

    From what I hear from someone who lives in New York City, Time Warner Cable's copper system was tarnishing/degrading so performance began to suck. People were jumping ship to FiOS for that reason alone.

    He did say that TWC was finally starting to replace it.

  26. Like Volkswagen by Tony+Isaac · · Score: 3, Insightful

    The Volkswagen debacle reminds me of a question that's been bothering me for a while now.

    I wonder if, when you go to one of those bandwidth test sites and perform a speed test, your ISP notices what you are doing and prioritizes your traffic, to make you think you have more bandwidth than you actually do.

    If this is true, do you think people will get as upset with their ISPs as they are getting with Volkswagen, for engineering methods to lie on tests?

    1. Re:Like Volkswagen by Anonymous Coward · · Score: 0

      Comcast already does this with their speed tests. It means that the speed test always returns near your advertised speed, and if you try to use a speed test that isn't provided by Comcast as evidence of line speed issues, they claim that 'forces beyond their control' can affect the speeds (no shit), and as such it can't be used as evidence of speed issues.

  27. Re:government shakedown? by BVis · · Score: 1

    When you find me a free market that can possibly exist somewhere other than a libertarian's wet dream, you let me know.

    Please live in the real world.

    --
    Never underestimate the power of stupid people in large groups.
  28. "Probe" by Anonymous Coward · · Score: 0

    I hope the "probe" envisaged here is of the same type those aliens keep using on hapless rural humans...

  29. Can you get them to investigate here as well by Anonymous Coward · · Score: 0

    Can you get them to investigate here as well, I am reasonably certain that a similar investigation here in New Zealand would do wonders for our internet speeds.

  30. Re:government shakedown? by KGIII · · Score: 1

    Just to interject, very few Libertarians are laissez faire capitalists. Unfortunately, they're the vocal minority. Sorry about that and I can understand the confusion.

    --
    "So long and thanks for all the fish."
  31. Re:government shakedown? by BVis · · Score: 1

    No worries. The thing that I think really kills the whole concept of the free market in the world we live in is that it requires educated consumers to put enough pressure on businesses to act ethically and fairly. Consumers have proven over and over that they don't want to know the information that would be needed for that to work. People don't care if a business is using sweatshop labor or dumping toxic waste into the water supply; they want their cheap shit from Walmart.

    --
    Never underestimate the power of stupid people in large groups.