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Comcast Expanding Data Cap Locations, Training Reps To Avoid Subject (arstechnica.com)
An anonymous reader sends news that Comcast is about to expand its 300GB data cap to more cities in the Southeastern U.S. "Newly capped areas include Little Rock, Arkansas; Houma, LaPlace, and Shreveport, Louisiana; Chattanooga, Greeneville, Johnson City, and Gray, Tennessee; and Galax, Virginia." This happened at the same time organizations are calling on the FCC to investigate Comcast for this practice. A helpful Comcast employee decided to leak the internal training on how Comcast plans to message these data caps to consumers. For example, they direct their representatives to tell customers that areas without a data cap actually have a 250GB cap, but it just isn't being enforced. They even suggest avoiding the term "cap," instead preferring "usage plan." There's also this: "If a customer calls in with any questions associated with the usage policy and how it relates to Net Neutrality, Netflix or observations about how XFINITY services are or are not counted relative to third party services, do not address these items with the customer."
Comcast support is so horrible it's the go-to for making memes. Anecdotally, the people I know with Comcast have no other viable solution. If that's a more general case, it's monopolistic lock-in based on area. If it's not, why do people still use them?
LITTLE GIRL: But which cookie will you eat FIRST? C. MONSTER: Me think you have misconception of cookie-eating process.
That's what Comcast has done. Their network capacity has been so overbooked that if everyone actually tried to use what they think they're paying to get, the whole thing would grind to a halt. It makes me wonder how many network engineers tried to tell management that what they were doing was a really bad idea, and how many of them got fired for daring to explain it to them. Now they're painted into a corner, and rather than invest in expanding their network to meet demand, they'll just tell everyone who is paying them 'tough shit, deal with it, it is what it is' and hang up the phone in your face -- then badger you to death when you try to cancel their 'service'. They've painted themselves into a corner, and are denying it furiously. Meanwhile they're allowed to buy up more and more other companies so they can corner the market.
Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
after common carrier reforms were passed this year its really shocking to see internet providers still pulling crap like this. Comcast considers this a trial because its hoping if it rolls the whole thing out slowly enough then maybe, just maybe, it wont face scrutiny by the FCC and a class-action lawsuit.
caps, wireless hotspot whoring, advertisement injection and yes, even SRVFAIL hijacking should have come to an abrupt halt under the FCC reform. Turning your callcenters into crisis hotlines that grill you in ESL about what you use the internet for are also a pain in the ass. stop advertising internet service i can buy over the internet if it just means i have to spend 2 hours on the phone to seal the deal 3 days later when a truck drives by to hook my internet up.
Good people go to bed earlier.
Comcast was saying at one point that caps/overage fees were needed to reign in bandwidth hogs who were clogging the network. Since then, they've admitted what we all knew from the beginning: This isn't about network management/congestion.
The reason reason for caps and overage fees is simple: Cable TV. Cable TV revenues are declining as people move from watching Cable TV to getting video entertainment from Netflix, Amazon, Hulu, and other online sources. The cable companies don't like this because it means money flows to other companies instead of to them.
Now, cable companies tend to have a monopoly for wired, high-speed Internet access in their areas. (If not a monopoly, then likely a duopoly with the phone company.) They are using their monopoly control over Internet access to prop up their Cable TV business. By establishing caps and overages, they can ensure that people: a) Are limited in what they can stream and b) wind up paying the cable company if they stream too much. The overages raise the price of streaming videos. Instead of paying under $20 for Netflix and Hulu, you might wind up paying $40 or more. Suddenly, streaming "costs more" than cable TV would and (Comcast hopes) people will abandon streaming and come back to the cable company.
The big problem (for Comcast) in all of this is that it's illegal for a company to use their monopoly position in one market to squash competition in another market. That's exactly what Comcast is doing here and the FTC/DOJ needs to investigate and stop them.
My sci-fi novel, Ghost Thief, is now available from Amazon.com.
Why then, do we in the U.S. pay more and get less? Is there some technical reason that bandwidth is such a "finite resources" in the U.S.?
Answer: No. Of course not. It's a business reason, so STFU and take what our corporate overlords deign to give us, on their terms. Right? Do you have any idea how idiotic your argument sounds?