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Javier Soltero: The Outsider Microsoft Tapped To Reinvent Outlook (windowsitpro.com)

v3rgEz writes: In a wide ranging interview, IT Pro talks with Microsoft's Javier Soltero about his plans to help Redmond get its groove back when it comes to email, walking a fine line between keeping traditional Outlook users (and IT administrators) happy while radically reworking software that hasn't seen a huge shakeup since 2003.

12 of 184 comments (clear)

  1. Re:just go ahead and call it ReInvent by dreamchaser · · Score: 5, Funny

    The Magic 8 Ball says: "Outlook not so good."

  2. Sigh by Anonymous Coward · · Score: 5, Insightful

    "while radically reworking software that hasn't seen a huge shakeup since 2003."

    Oh yeah, because sane people really want THAT! Particularly if the "huge shakeup" is only being done because the software hasn't had a "huge shakeup" since n number of units of time. I'm sure the new Outlook is going to be great!

    1. Re:Sigh by swb · · Score: 5, Insightful

      If 2013 Outlook is any indication of the direction it's going, it's going to be awful. Even though the basic Outlook application has really only undergone cosmetic changes, 2013 seems to try harder to gloss over and obfuscate parts of the user interface, which I'm sure will result in a usage metrics which show that nobody uses those features they can't find, so let's eliminate them.

      I've made my person peace with Outlook, though, and despite all the things that are awful about it, I find it oddly useful. I dread what I expect will be a masturbatory exercise in visual design which will reduce Outlook to a cell-phone level of feature devolution and touch-friendliness which eliminates its quirky usefulness.

      I also really hate the relentless level of user interface churn for the sake of style and visual design in almost everything. I think a measure of incremental user interface improvement can be made, especially as display sizes and technologies change, but too often UIs change because some new trend hits the world of graphic design. It's completely frustrating as a user and most often doesn't really improve usability in any salient way.

    2. Re:Sigh by chipschap · · Score: 4, Insightful

      You make a good point. A UI that is slick and wonderful may not be especially good in usability. You need to be able to understand it, you need to be able to find things, and it all needs to work with minimal effort. In that regard, I find that simpler is generally better.

      The command line was the ultimate in simplicity, but you couldn't "find" anything --- you had to know the commands (I love the command line, but that isn't the point here). On the other end is multiple ribbons, obscure icons with no text, and multi-layered menus, all with nice bright colors and animation and other things that as often as not, just make it harder to figure out.

      But glitz sells, I suppose.

  3. Really? by DanJ_UK · · Score: 4, Interesting

    Outlook isn't the fucking problem, exchange and its bastardised architecture is.

    To this day I cannot fathom why companies would ever roll out a proprietary exchange setup when there are better solutions available, at a significantly lower cost. Solutions that are more reliable, more secure and better supported cross platform.

    --
    - Dan
    1. Re:Really? by Chas · · Score: 5, Insightful

      Outlook isn't the fucking problem, exchange and its bastardised architecture is.

      No. Outlook is also a fucking problem.

      The architecture of the data stores is an ongoing cluster-fuck.
      A single-file data file-based data store that's simply allowed to grow into obscene, unstable, performance destroying sizes.
      More-over, if you crash one of the files, your chances of actually recovering anything is somewhere between "Pray for a miracle" and "Just start over".

      --


      Chas - The one, the only.
      THANK GOD!!!
    2. Re:Really? by Nkwe · · Score: 4, Informative

      Outlook isn't the fucking problem, exchange and its bastardised architecture is.

      No. Outlook is also a fucking problem.

      The architecture of the data stores is an ongoing cluster-fuck. A single-file data file-based data store that's simply allowed to grow into obscene, unstable, performance destroying sizes. More-over, if you crash one of the files, your chances of actually recovering anything is somewhere between "Pray for a miracle" and "Just start over".

      When used in a corporate environment (with an Exchange server), the Outlook data store does not grow unbounded. Outlook caches a subset of your mailbox for potential offline use and the bulk of your data sits on the Exchange server. When online you can seamlessly search and access all of your past email; when offline you can access what you have cached. The Exchange server uses a fairly robust database which supports transaction logging and replication, and also has several recovery options if needed.

  4. And...why would you want to do that? by xxxJonBoyxxx · · Score: 4, Insightful

    >> keeping traditional Outlook users (and IT administrators) happy while radically reworking software that hasn't seen a huge shakeup since 2003

    And...why would you want to do that? Microsoft Office has basically remained unchanged since the late 1990s and it's still raking in money. Outlook "competitors" like Thunderbird are still dropping like flies and you want to piss off your huge customer base to...what exactly? Follow Marissa down the tech drain?

  5. All latest changes are productivity killers by NotQuiteReal · · Score: 4, Insightful

    I recently had the latest and greatest Office 2016 foisted upon me.

    At best everything is harder to see (I mean, what's up with greyed out backgrounds for text boxes in Excel that used to be white? Sure it "looks nicer" but now you have to just "know" you can type there...)

    Moving strongly into the Windows 10 way of doing things, pretty much just means everything you want to do is an extra click or two away... and not obviously labeled.

    As far as Outlook in particular, it acts differently than all other apps for mousing over the minimize/maximize/close buttons - they don't highlight when the window doesn't have focus. If you have the non-gaudy color scheme, that makes it really hard to see.

    Everything in general is harder to see. Come on, this is a "work" app, it is not supposed to be subtle. I doubt anyone is using Outlook because they like the way it looks!

    I guess Microsoft is trying to catch up with Apple in skipping the "affordance" and "signifiers" steps of good design.

    --
    This issue is a bit more complicated than you think.
  6. Re:just go ahead and call it ReInvent by Anonymous Coward · · Score: 4, Interesting

    Please don't. It's hard to think of a more bloated resource hog, far too much for what it is supposed to do, and yet still lacking in basic features in other areas.

    I despise Exchange, all the more because I have been so long forced to administer it (since the Exchange 97 days).

    As a user, I newer appreciated Exchange+Outlook before I moved to a different company that use Google Apps instead. There might be better alternatives than both of them, but right now I miss Exchange+Outlook so f'ing much.

  7. Oh no by hackertourist · · Score: 4, Insightful

    FTA:

    He pointed to the implementation of âoelikesâ and âoementionsâ in the Outlook clients as examples of changes that he thinks are helpful.

    In a sane world, that alone would disqualify him for the position.

  8. Re:just go ahead and call it ReInvent by Jack+Griffin · · Score: 4, Insightful

    So, to those that say "no other single thing can replace MS Exchange"? MS Exchange itself is a suite of applications so why insist on replacing many with one?

    Because one "Suite" that can be installed by clicking next, next, finish (and maybe some checkboxes), and is supported as a unit by the publisher, is whole lot different from 'Hey I cobbled together 50 different things that sort of do something similar but not quite, and good luck getting enterprise support for it, and pray that upgrading one package in that mix doesn't break the entire thing'.
    That's why.