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New Dell Tech Support Scams Have Customers Worried Company Was Hacked (onthewire.io)
Trailrunner7 writes: A new twist on the fake tech support scam has arisen that has victims wondering whether Dell has been hacked.There has been a recent rash of calls to Dell customers in which the caller says he is from Dell itself and is able to identify the victim's PC by model number and provide details of previous warranty and support interactions with the company.
These are details that, it would seem, only Dell or perhaps its contractors would know. One person who was contacted by the scammers wrote a detailed description of the call, and said the caller had personal details that could not have been found online. Dell officials say they're looking into it.
These are details that, it would seem, only Dell or perhaps its contractors would know. One person who was contacted by the scammers wrote a detailed description of the call, and said the caller had personal details that could not have been found online. Dell officials say they're looking into it.
The likely didn't sell the info. It's more likely that at least 1 of their outsourced call centers (guess which country) *shared* this information with other parties. You'd be surprised, or maybe not, to know this is actually a business model many agencies use. Get the contract to be tech support, get access to customer records, lose contract and walk away with the account database, then start cold calling. In fact, there's a documentary out there somewhere showing this in action.