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Symantec Disavows Business Partner Caught Running a Tech Support Scam (malwarebytes.org)

An anonymous reader writes: Malwarebytes has caught one of Symantec's resellers running a tech support scam that was scaring users into thinking they were infected with malware and then graciously offering to sell Symantec's security software at inflated rates. Malwarebytes played along with their scam and found out the company behind it was Silurian Tech Support, located somewhere in North India. Symantec told El Reg that it terminated the reseller's contract and will work with law enforcement to defend its brand and intellectual property.

85 comments

  1. Are ther any honest companies in India? by Anonymous Coward · · Score: 2, Informative

    The nearly two dozen I've worked with leads me to believe no.

    1. Re:Are ther any honest companies in India? by BarbaraHudson · · Score: 4, Insightful

      India has a long history of corruption. This should not be a surprise to anyone.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    2. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 5, Funny

      Ripping people off is just doing the needful. Revert this comment to agree or disagree.

    3. Re:Are ther any honest companies in India? by SeaFox · · Score: 4, Insightful

      India has a long history of corruption. This should not be a surprise to anyone.

      Must be why U.S. companies are so hot to work with them, the CxO's are happy to find some of their own across the sea -- but too stupid to realize they'll be treated the same.

    4. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 1

      Outsourcing is really cheap.,.especialky when you never deliver.

    5. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Out of the 22 Java developers from Infosys we contracted with, not a one could figure out how to install Maven. I understand not knowing it, but as a group they couldn't get it done (err, do the needful) after two full days of trying.

    6. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      I just love how they claim to have degrees in computer science, but can never answer my interview question to give an example of an algorithm you've used.

    7. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      I've worked with three Indian outsourcing companies, and not a single developer I talked to had a clue. If there are honest ones out there, they're very hard to find.

    8. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Infosys is terrible. We had a short term project and had five of their contractors work in house. After two weeks, they finally got a server up and running on Amazon AWS. A week later we told them to leave after they lost the .pem file so they could no longer log into the server.

    9. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 1

      You have to do background checks. We dodged several bullets by simply confirming employment info. They have no problem lying on resumes.

    10. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 1

      I work in their building in Belkevue, WA, and it's sad to hear them brag about ripping people off.

    11. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      My wife works at their campus in Chennai. Her team has never delivered anything despite collecting tens of millions from the state.

    12. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      I don't understand why your post got voted down when it's absolutely true. Even after 32 years in this industry, ive never heard of a positive experience with working with a company from India.

    13. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      It's sad that there are so many Indians, but I haven't met one yet that could program.

    14. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 1

      They just don't have Western ethics.

    15. Re:Are ther any honest companies in India? by Frosty+Piss · · Score: 1, Flamebait

      But Google says they have a 4.5 star rating with numerous positive custome reviews!

      --
      If you want news from today, you have to come back tomorrow.
    16. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      EXACTLY

    17. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Come to Microsoft. Their lack of ethics has infested the entire company.

    18. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Same here. Most of my coworkers are Indian, and not a one of them contributes.

    19. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      So you don't think their lack of ethics is a problem?

    20. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      I don't blame him. It was Obama's friend that has done the most damage at Microsoft. Just look at what the guy did at Symantec. More proof that hiring someone for their race is a bad idea.

    21. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      How is the truth racist?

    22. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      If my family would starve if I didn't lie and steal, then I'd lie and steal too. I don't blame them.

    23. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      No, but adding "(surprised?)" afterwards is.

    24. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Apparently you've not seen those sites (many overseas --- like in India) where you can buy ratings and reviews.......

    25. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      We need a way to check the English accent of the reviews.

    26. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 1

      And anyone who leaves India automatically gets a PhD!

    27. Re: Are ther any honest companies in India? by davester666 · · Score: 2

      that problem is for the next CEO.

      --
      Sleep your way to a whiter smile...date a dentist!
    28. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      What is the thing about Indians that they are never capable of making a fucking single post without an English error? That says a lot about your work ethic btw.

    29. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Specially when you sell cow dung by day, and at night you write "Engrish" because you do not know any better. Please do a world a favour, and stop using the "Internet".

    30. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Not really, it should be "anenimous Indiann". My wet dream is having a discussion board closed to India. Either blocking all their IPs, or for Indians using VPN, closing your account after the 100th grammar error.

    31. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      To the hell with the racism card. Their bad english posts are only damaging to their nationality and race, reveal a lot about their work ethic, and their posts "Help me doing my job, I do not know better, and cannot be bothered to google it, poor me" .... are indeed truly idiotic.

    32. Re:Are ther any honest companies in India? by antdude · · Score: 2

      Are any companies honest ANYWHERE today?

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
    33. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      What is the fucking problem with Indians that they are completely enable of doing a single post with English errors? Damn you.

    34. Re:Are ther any honest companies in India? by ruir · · Score: 0

      No need to check for accents, apparently their work ethic reflects in their posts, and 99% of what they post have English errors...they are a pathetic bunch of losers.

    35. Re: Are ther any honest companies in India? by Bert64 · · Score: 5, Insightful

      Cheap outsourcing gets you your bonus and increases the share price.
      When the outsourcer fails to deliver you've already taken your bonus and moved on, and the shareholders have sold on their shares for a profit. The resulting downsides are now someone else's problem.

      That's the whole problem with todays economy, it's geared up to encourage short term thinking.

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    36. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Hello I am "Bob" it seems your computer is infected. Please credit number so I fix.

    37. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      At least in North Iowa they do not write "summery". Their language is English and not "Engrish".

    38. Re:Are ther any honest companies in India? by Bert64 · · Score: 2

      Unfortunately many people who have lived all their lives in english speaking countries also make frequent english errors...

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    39. Re:Are ther any honest companies in India? by ruir · · Score: 3, Insightful

      It seems you do not use linked.in and facebook regularly. As a non-native speaker, - and mind you my tongue and grammar is radically different from English - it irks me people educated in an English speaking part of the world have systematically such a weak English. It really seems they do not care about it. And do not get me started on the sorry display they make of themselves when using technical boards.

    40. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Companies are what we truly know, but at least in many countries we can count on honest workers. I would not trust even 1 cent to an Indian, much less conduct business with them. The point is that in many countries corrupt people are the exception, whilst in India honest people are the exception.

    41. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 2, Funny

      However, it is still only US English and therefore not far off.

    42. Re: Are ther any honest companies in India? by BronsCon · · Score: 3, Funny

      And even more especially when you write "Specially" because you do not know any better. Please do a world a favor, and stop using the "Internet".

      --
      APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
    43. Re: Are ther any honest companies in India? by BarbaraHudson · · Score: 1

      It's even worse - they're also using the British/UK spelling - "favour". Add that to the American slang "Specially", and it has to be some dumb Canuck. :-)

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    44. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      "Specially" is slang the same way fucking up its and it's or two, too, and to is. That is to say, it isn't slang; it's just some idiot who can't spell.

    45. Re: Are ther any honest companies in India? by BarbaraHudson · · Score: 1

      No - not if you've been following the twists and turns of businesses trying to work in India, where if you don't grease every palm you run into exponentially increasing bureaucratic delays. It has nothing to do with racism and everything to do with a country with an ingrained culture of corruption. Add in that the caste system is still alive and well (just ask any of the 160 million "untouchables") and nobody should be surprised. Just because it's illegal doesn't mean anything - law in India is in many cases not worth the paper it's written on.

      Then again, what do you expect from a country where it is perfectly legal to rape your wife and where female genital mutilation is an open secret?

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    46. Re:Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      Ripping people off is just doing the needful. Revert this comment to agree or disagree.

      LOL that's because they've always got someone standing on their head! Nice to see I'm not the only one who has to deal with this nonsense!

    47. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      It's a valid slang, tho the proper spelling should probably be 'specially.

    48. Re:Are ther any honest companies in India? by Frosty+Piss · · Score: 1

      "Flamebait"? Really? Simply a fact when I Googled them.

      --
      If you want news from today, you have to come back tomorrow.
    49. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      What?

    50. Re: Are ther any honest companies in India? by Anonymous Coward · · Score: 0

      I'm eating in a restaurant, just LOL hard and got some looks.

      Fuck, I hate hearing "do the needful". I grew up with "do (something), please".

  2. Wee Bit Little Late by Anonymous Coward · · Score: 0

    Bank-to-bank transactions and internal Symantec documents with the president and all of the board agreeing to use Silurian Tech Support as a leverage to drive "money" to Symantec.

    It was a "done deal" right from the get go.

    Ha ha

    PS [bling bling] US IRS is a calling Master, what shall I say?

    1. Re:Wee Bit Little Late by Anonymous Coward · · Score: 0

      Your engrish gives you away.

  3. A competitor finding a scamming business partner by Anonymous Coward · · Score: 0

    ...makes me rather more hesitant to use Symantec. Kind of like the security company that offered their services to a few dozen companies (mine included) without bothering to bcc: the email addresses.

  4. Watch out for those Silurians by Anonymous Coward · · Score: 2, Insightful

    They better check for tunnels underground, too. And maybe a blue police box.

    1. Re:Watch out for those Silurians by Anonymous Coward · · Score: 1

      They better check for tunnels underground, too. And maybe a blue police box.

      Actually they should have been called the "Eocenes" but the other name had already stuck.

  5. Avoid Symantec by Anonymous Coward · · Score: 0

    After the Google HTTPS issue and now this, better to stay away from Symantec.

    Oh, and as an Indian, not all of us are bad, but most do try to peddle stuff that's not needed. I work as a sysadmin for a small company, and my AMC vendors are always trying to sell unwanted stuff, plus stuff which is heavily marked up.

  6. Re:Stoopid bathroom policies by U2xhc2hkb3QgU3Vja3M · · Score: 1

    Just go in the kitchen sink.

    People will agree to go back to the bathrooms pretty quickly.

  7. Silurians by thinkwaitfast · · Score: 2

    Aren't they the reptilian` lizard people?

    1. Re:Silurians by Anonymous Coward · · Score: 1

      Aren't they the reptilian` lizard people?

      And the Sea Devils!

  8. No more business with India by Anonymous Coward · · Score: 0

    Need to cut off connections with them, forever.

  9. Terrible scam by Anonymous Coward · · Score: 1

    Selling people symantec to get rid of malware? Sounds like using grape juice to get a spaghetti stain out.

  10. Things are getting so tedious by Anonymous Coward · · Score: 0

    Remember the good old days, when AV makers could just slip money under the table to the virus makers?

  11. What about Germany? by Anonymous Coward · · Score: 1

    It's not only India, as we are finding out Germany is the same. I am not talking just about VW, big scandals for example with weapon manufacturer kickback and corruption or even Siemens running all sorts of illegal dealings in Greece and then Germany refusing to extradite the people responsible etc...

  12. surprised by Anonymous Coward · · Score: 0

    OP: When you write "(surprised?)" about a region in a negative way then that makes you generalising about a whole people based on thier location and thats rascist.

    1. Re:surprised by Anonymous Coward · · Score: 1

      Nonsense.

      1) The "surprised?" nods to the high likelihood that tech support scams originate in India. This is true.

      2) The problems of corruption in India are about local business culture, not race.

      I tread the line between the SJW and the bigot which means I tend to get flak from everywhere. In this case, I'm going to say that India is a ridiculous place to contract IT/software development work, with the exception of a few reputable (and much more expensive - hardly worth it) firms. As hippies like to remind us, not all cultures are the same and European culture is not always best. For example, a lot of India's political problems stem from its weird legacy of Empire English institutions exploiting existing feudal infrastructure. So, we can put a bit of blame on the English. But rather than finding a balance, India's gone from protectionism in the '70s through to neoliberal bullshit since the '90s - the former prevents development, while the latter encourages short-termist irrational selfishness.

    2. Re:surprised by Anonymous Coward · · Score: 0

      As hippies like to remind us, not all cultures are the same and European culture is not always best.

      You probably think this makes you look edgy or smart. Understanding that there are vast culture gaps in business and that every aspect of European culture may not necessarily be best is just being reasonable, and is generally the default position taken by people who don't think they're better than everyone else.

  13. Anti-virus software is our savior! by jetkust · · Score: 1

    Let's all say a prayer and offer our faith-based donations to the church of anti-virus.

  14. The best antivirus != antivirus, it's... apk by Anonymous Coward · · Score: 0

    APK Hosts File Engine 9.0++ SR-4 32/64-bit http://start64.com/index.php?o...

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    ---

    * "The premise is quite simple: Take something designed by nature & reprogram it to make it work for the body rather than against it..." - Dr. Alice Krippen: "I am legend".

    APK

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    1. Re: The best antivirus != antivirus, it's... apk by Anonymous Coward · · Score: 0

      Holy Christ, APK is back!

    2. Re: The best antivirus != antivirus, it's... apk by Anonymous Coward · · Score: 0

      Fuck

  15. Re:Stoopid bathroom policies by Anonymous Coward · · Score: 0

    Be passive-agressive. Piss all over the floor and the toilet. Let the woman ask for separate rooms. Personally, the worst ever idea, specially in planes was to have unisex toilets, I do not fancy being in a long line in the morning because some inconsiderate bitch is doing her personal toiletry there. Anyone who has a sister knows how women can monopolize the bathroom instead of using a simple mirror somewhere else.

  16. Re:Smelled like curry! by Anonymous Coward · · Score: 0

    It isn't the western worlds fault that India has earned such a reputation.

    It is true that a number of Indian technology companies/workers misrepresent what they are capable of. If it is true, it is not racism to point it out.

  17. Re:Smelled like curry! by Anonymous Coward · · Score: 0

    A number is a gross understatement . I would say the majority of them. http://www.dose.com/theworld/2...

  18. Even Dell computer had the same problem by destinyland · · Score: 1

    A Dell customer service rep phoned me, told me the model numbers on both my computers, described issues from my support history seven months earlier -- and then tried the exact same "infected with malware" scam.

    http://www.10zenmonkeys.com/20...

    I think the only thing that will change this may be more news coverage of how common this is -- to the point where companies like Dell and Symantec have to reassure their customers that this will no longer be happening when you purchase their products.

  19. Quote Col. Robert Neville from "I.M. Legend" by Anonymous Coward · · Score: 0

    See subject: "I'm not leaving. This is ground zero. This is my site" Dr./Col. Robert Neville! ... & that's that - fits/applies here nicely I think... why? Ok:

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    &

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    +

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    Its installer too -> http://f.virscan.org/APKHostsF...

    ---

    * "The premise is quite simple: Take something designed by nature & reprogram it to make it work for the body rather than against it..." - Dr. Alice Krippen: "I am legend"

    &

    "It's working... Neville: IT'S WORKING...!" Boy does it - it's got all inferior redundant bloating stupidly added on more browser addons beaten to shit & even antivirus programs as well (too reactive, you get infected first by them entering @ all in the 1st place - hosts never let them in blocking them BEFORE than can enter!)

    APK

    P.S.=> ... And, THAT? Is truly, THAT!

    ...apk

  20. Quoting Sgt. Don Collier/Brad Pitt in FURY too by Anonymous Coward · · Score: 0

    See subject, my last post too, & this: "Halt Maul - Absenden schweinen si schachten!"

    I'll let him, another great military commander speak for me too vs. scum like you (albeit in German) as I did Will Smith's character in my other reply to you!

    TRANSLATION = "STFU, send me MORE pigs" (like YOU) "to kill!"

    (With truth & facts, the bane of trolls everywhere, lol...)

    APK

    P.S.=> Between Mr. Pitt's character Sgt. Don Collier & Will Smith's as Dr./Col. Robert Neville in "I.M. Legend" (lol, "yours truly" online for DECADES now, doing things that help others vs. being a reprehensible PEST like you)?

    It makes this truth vs. trolling SWINE like you:

    By "yours truly" - "The Lord of Hosts" so-to-speak:

    "The image this title brings to mind is of a mighty military commander, one who can at a mere word summon rank upon rank of protective power" from https://answers.yahoo.com/ques... & THE WORD = hosts!

    (Accept NO substitutes!)

    ...apk