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Facebook's Messenger Bot Store Could Be Most Important Launch Since App Store (techcrunch.com)

An anonymous reader writes from an opinionated article on TechCrunch by Tom Hadfield: If Facebook announces the "Messenger Bot Store" at F8, as many predict, it would be arguably the most consequential event for the tech industry since Apple announced the App Store and iPhone SDK in March 2008. Today, Facebook Messenger has 800 million monthly active users -- more than 100 times the number of iPhone owners when Apple launched the App Store. In January, TechCrunch first reported rumors of Facebook's secret Chat SDK for building Messenger bots. If and when Facebook announces a Bot Store, it will mark the "end of the beginning" of a new era: messaging as a platform. Over the summer, The Information broke the news that AI-powered Facebook M would enable Messenger users to make purchases, restaurant reservations, and travel bookings within the messaging interface. A Messenger Bot Store would have far-reaching consequences not only for entrepreneurs and investors, but also developers and designers. Sam Lessin, the CEO of Fin, says the rise of chat-based user interfaces will mark "a fundamental shift that is going to change the types of applications that get developed and the style of service development." For a time, bots were perceived to be plain-text exchanges and as such were often described as "invisible apps." As Jonathan Libov at USV points out, "just because the container is a messenger doesn't mean that all the apps inside are text-based." Tomaz Stolfa says there is "unexplored potential in blending conversational interfaces with rich graphical UI elements." If 800 million Facebook users start discovering bots in Messenger after F8, it will vindicate those who have been saying bots are the new apps.

60 comments

  1. Wait... by richy+freeway · · Score: 1

    What?

    Facebook Messenger is Emacs in disguise?

    1. Re:Wait... by Anonymous Coward · · Score: 0

      Worse! It's systemd.

    2. Re:Wait... by stephanruby · · Score: 1

      Facebook Messenger is Emacs in disguise?

      No, it's more like Facebook's Messenger is trying to reinvent Google Wave's cool - but thoroughly useless bot ecosystem.

  2. Botter get ready... by Freshly+Exhumed · · Score: 2

    Let's find a way to organize bots into committees. That'll do them in.

    --
    I deny that I have not avoided attaining the opposite of that which I do not want.
  3. Ugh by MAXOMENOS · · Score: 2

    Maybe this is me wanting the kids off my lawn, but I don't think I've ever wanted a technology launch to fail so badly. The potential for abuse and bloat is just enormous.

    1. Re: Ugh by LordKronos · · Score: 4, Insightful

      The hype here is just ridiculous. This could be as revolutionary as well American Express partnered with Twitter to allow you to make purchases with tweets. We're all buying stuff with Twitter now aren't we? Anyone?

    2. Re: Ugh by Anonymous Coward · · Score: 0

      This is duplicating the /pizza command from everquest. This is gonna be great!

    3. Re: Ugh by Anonymous Coward · · Score: 0

      Or "Facebook has finally caught up to Twitter, Microsoft and the likes" How earth shattering!!!

  4. The future is here by Time_Ngler · · Score: 2

    Wow, a new way to make purchases, restaurant reservations, and travel bookings! Truly, the new beginning.

    1. Re:The future is here by Anonymous Coward · · Score: 0

      And you don't even have to choose the restaurant or travel agency! How convenient! I expect that only a hand full of big fast food chains will build a bot, and that the local restaurants with real food keep on working as usual: open doors or reservation by phone.

    2. Re:The future is here by Areyoukiddingme · · Score: 1

      I expect that only a hand full of big fast food chains will build a bot, and that the local restaurants with real food keep on working as usual: open doors or reservation by phone.

      Except in the Bay area, where every shithole and roach coach will have one, each more intrusive than the last.

    3. Re: The future is here by Anonymous Coward · · Score: 0

      OpenTable's already cornered that market.

  5. Hnnnggghhh.. by bmo · · Score: 4, Insightful

    I think I just threw up a little in my mouth...

    Stolfa says there is "unexplored potential in blending conversational interfaces with rich graphical UI elements."

    Kill. Me. Now.

    --
    BMO

    1. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      Only Luddites dislike talking with apps, true appers love apping apper apps! Apps!

    2. Re:Hnnnggghhh.. by c · · Score: 4, Funny

      I think I just threw up a little in my mouth...

      If Slashdot had finished rolling out beta and turned the comment system into a proper blend of conversational interfaces with rich graphical UI elements, you could have written that sentence with nothing more than an animated emoticon.

      Instead it got sold to a bunch of hacks who seem to care more about usability than hipness...

      --
      Log in or piss off.
    3. Re:Hnnnggghhh.. by flopsquad · · Score: 1

      I must be missing something here.

      An 'app store' can allow everyone from Amazon to Squeenix to Mom & Pop Donuts to Ambitious Undergrad to (relatively easily) create and distribute an infinite variety of programs. Fitness trackers. 8-bit fishing games. Stage lighting controllers. Ride hailing platforms. Apps for navigation and accounting and making farty noises.

      What rich new veins of human experience are we tapping into with a 'bot store'? And how many would-be 'bot developers' even have the wherewithal to program something people would want to interact with?

      I can't even get the fucking telephone robot lady to recognize that I said "yes," and now I'm supposed to want to text United over Facebook for my plane tickets. Because 'bots are the new apps'. Mhm. I guess something always has to be the new something.

      If the first thing that comes to mind when you ask "What can I do with this new technology?" is "Annoy the shit out of people with automated 'One Weird Old Tip' messages"... I mean it's not conclusive or anything. But its probably early to start ordering revised Bibles that reference the new tech messiah.

      --
      Nothing posted to /. has ever been legal advice, including this.
    4. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      I can't even get the fucking telephone robot lady to recognize that I said "yes," and now I'm supposed to want to text United over Facebook for my plane tickets.

      The phone answering bot is a beautifully evil invention. To take something as mundane and forgettable as a selection tree (or whatever you call the old dial 1 for blah thing) and turn it into a device for evoking white-hot, frothing-at-the-mouth fury in otherwise mild-mannered individuals requires a whole other level of inspired, twisted genius.

    5. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      The phone answering bot is a beautifully evil invention. To take something as mundane and forgettable as a selection tree (or whatever you call the old dial 1 for blah thing) and turn it into a device for evoking white-hot, frothing-at-the-mouth fury in otherwise mild-mannered individuals requires a whole other level of inspired, twisted genius.

      I'm sorry. I didn't understand that. If you are would like to hear your account balance, say "Account balance." If you would like to pay your bill, say "Pay my bill." If you would like to do something else, please continue to talk until you get bored and hang up.

    6. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      Gotta keep those Facebook stocks inflated.

    7. Re:Hnnnggghhh.. by james_marsh · · Score: 2

      I think Clippy demonstrated the potential outcome more than adequately.

    8. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      Only Luddites use apps, true botters love botting botter bots! Bots!

    9. Re:Hnnnggghhh.. by tehcyder · · Score: 1

      I think I just threw up a little in my mouth...

      Stolfa says there is "unexplored potential in blending conversational interfaces with rich graphical UI elements."

      Kill. Me. Now.

      -- BMO

      I'm surprised he failed to mention that this was a synergistically disruptive paradigm shift in the Cloud.

      --
      To have a right to do a thing is not at all the same as to be right in doing it
    10. Re:Hnnnggghhh.. by Anonymous Coward · · Score: 0

      Thank you.

  6. This is just some bullshit news release by Anonymous Coward · · Score: 0

    Can someone tell me, in English, what any of this means?

    1. Re:This is just some bullshit news release by PopeRatzo · · Score: 2

      Can someone tell me, in English, what any of this means?

      It means whatever it is, you probably don't want it and you definitely don't need it.

      It's like a commercial for some new pharmaceutical when you don't have the disease. You think, "Oh man, that's a shame that some people have to live with that kind of horror" while at the same time thinking, "I am SO glad I don't have that awful disease".

      --
      You are welcome on my lawn.
    2. Re:This is just some bullshit news release by Anonymous Coward · · Score: 2, Insightful

      I've been a programmer since the early 1970's, have used messaging programs since "talk" on early Unix machines, and I have no clue either.

      Perhaps it is related to leveraging their synergies.

    3. Re:This is just some bullshit news release by MrKrillls · · Score: 1

      I think it means one more insecure way to buy stuff. Not sure I want to trust FB with any more of my life.

      --
      Don't step on the baby.
    4. Re:This is just some bullshit news release by alexhs · · Score: 1

      Can someone tell me, in English, what any of this means?

      It seems to be Web 2.0 Clippy.

      It looks like you're arranging a dinner. Would you like help? [x] Get help with booking a restaurant.

      --
      I have discovered a truly marvelous proof of killer sig, which this margin is too narrow to contain.
    5. Re:This is just some bullshit news release by samantha · · Score: 1

      How will it be any more powerful than at most an IRC bot? OK, in principle you could message an app that would send messages back and possibly to other apps. So you could have an OO message fest. Is that what they have in mind?

    6. Re:This is just some bullshit news release by Anonymous Coward · · Score: 0

      We, Facebook, value our share holders. To keep our share holders stocks high we release this over hyped, old technology packaged as a new revolution, press talk and hope to see a peak in our stock value.

  7. "Bot?" as in Chat Bot? by ebonum · · Score: 1

    I only have a face book account so that someone else can't register an account in my name and spew god knows what.
    With a message chat bot, face book might become usable! It can reply to messages, post random links to tech stuff and read other people's dribble so that I don't every have to log on. I can finally continue to do what I'm not doing already! Non-problem officially solved.

    1. Re: "Bot?" as in Chat Bot? by BarbaraHudson · · Score: 1

      You're in for a big surprise. User names are far from unique on Facebook. You having an account in your name doesn't stop 100 other people from having accounts with the same name.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    2. Re:"Bot?" as in Chat Bot? by Anonymous Coward · · Score: 0

      I only have a face book account so that someone else can't register an account in my name and spew god knows what.

      Facebook doesn't work that way, someone can still use same name.

      In general I find it interesting how much difficulty Slashdot geeks have with understanding how to use and manage Facebook and similar, controlling privacy settings etc It isn't that hard, even very non-tech friends seems to have a better grasp of this.

  8. i already have aol by nexus9k · · Score: 1

    ...but will this improve my connection speed?

    1. Re:i already have aol by ShaunC · · Score: 1

      You jest, but the AI chat bot concierge thing was done on AOL many years ago with SmarterChild (and AI chat in general long before that by ELIZA...). It was a goofy idea then, and is still a goofy idea now. I guess even Indians are getting too expensive these days...

      --
      Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
    2. Re: i already have aol by Anonymous Coward · · Score: 0

      Yes, but Facebook _needs_ a "Hey, Facebook" voice interface with all the emoji you can eat.

  9. euh, no by Anonymous Coward · · Score: 0

    Nobody trusts Facebook. It's only popular because they have so many users. Plus, who wants to type crap into their phone just to order something?

    1. Re:euh, no by Anonymous Coward · · Score: 0

      Well, I do quite a bit. The big difference is, if I want to order something from Amazon, Target, or Pizza Hut, the last place I'm going to look is the Facebook Messenger app that I can't be bothered with. This is such a hilarious non-starter I don't even know where to begin.

  10. 800 million? by vanyel · · Score: 4, Insightful

    Because messenger is part of the facebook page, everyone on facebook uses it? Someone is very optimistic... Facebook will get financial information out of my cold, dead, hands.

    1. Re:800 million? by labnet · · Score: 1

      Because messenger is part of the facebook page, everyone on facebook uses it? Someone is very optimistic... Facebook will get financial information out of my cold, dead, hands.

      Comrade, I see you are having trouble adjusting to our 'new utopia'.
      Don't you realize the corporation loves you!
      Where once you endangered yourself with face to face interactions, we have now provided you with a virtual cohabitation that empowers your choice and well being.
      Be assured; once we have eliminated cash, your motivation to participate in the 'new utopia' will be irresistible.

      --
      46137
    2. Re:800 million? by thegarbz · · Score: 1

      Actually because messenger is now a separate app to facebook in my experience I find more people actively using messenger than posting on facebook. No I'm serious there are many people I know who have gotten the shits with facebook itself but keep using the messaging service.

  11. Awesome analogy, thanks! by Anonymous Coward · · Score: 0

    It's like a commercial for some new pharmaceutical when you don't have the disease.

    That's one of the best analogies I've heard in a long time! +1

    Elaborating further with another analogy to highlight that the problem isn't with the messaging:

    - Messaging is good, but putting a tiara on a turd won't turn it into a princess.

    1. Re:Awesome analogy, thanks! by Anonymous Coward · · Score: 0

      Messaging is good, but putting a tiara on a turd won't turn it into a princess.

      But maybe, just maybe... into a unicorn?

      Eager VCs with pockets stuffed to inviting spontaneous combustion demand to know.

  12. Zuckerberg's jumped the shark by Anonymous Coward · · Score: 0

    ...with the whole VR/life-like thing. Computers are part of life. GUIs are part of life. We don't need to simulate something else - something worse. If you want to order something, it's way easier to make a few clicks than type out - or even speak - ambiguous instructions.

  13. What am I going to be trusting to AI by rsborg · · Score: 1

    I'd rather work with humans on the other end of a chat interface like this:
    http://techcrunch.com/2015/02/...

    I wonder if FB "AI" is going to be like the Netflix "AI" that did the recommendations engine - based on human intelligence.

    --
    Make sure everyone's vote counts: Verified Voting
  14. Feeling old by Anonymous Coward · · Score: 0

    I've read the summary. Something about buying stuff chat interfaces and buying stuff? Massaging as platform? Invisible apps? Blue swirly thing? Anyone want to put this in English?

    (or not... just a passing curiosity)

    1. Re:Feeling old by Kellamity · · Score: 1

      I read the link and I still have no idea what a 'Bot Store' is. I wrote an IRC chat bot 15 years ago, can I sell it?

  15. Horrible accident happens by Anonymous Coward · · Score: 0

    A horrible accident happens--they try to integrate Farmville into this and... Oh no... He bot the farm. Thanks. I'll see myself out.

  16. Important?? app store?? apple by Anonymous Coward · · Score: 0

    This is pure hype, none of these apply to 98% of the world...

    so irc is gonna take the world over?? haha...

  17. Don't forget to breathe, submitter by Anonymous Coward · · Score: 0

    Also, you forgot the obligatory wired longread.

  18. Written by the CEO of a bot company by cyber-vandal · · Score: 2

    Trying to hype his start up and market segment.

  19. 1 Step Forward, 20 Steps Back by Anonymous Coward · · Score: 0

    First we visited a local store a bought something in person. Then we mailed in a request for information, received it, then mailed in an order. Then comes along the phone and we call a company, tell the person what we wanted, and they put in the order for us. Next we can visit a company's website, view all the products, and put in the order our self. A few years later, we get little chat pop-ups from bored phone operators wanting to know if we need help with the website (after we already learned to use the web, but then companies decided to make their sites harder to use so now we need help with them). Then some people send a specific message to a specific number to let a company know they wanted one specific item.

    And now, Facebook is going to change the world, change the landscape of how people and companies do business together. Change it by letting you type your order in on your tiny phone keyboard to an automated, text-based menu system. And they have a vision, a bold new vision of the future, where sometimes the text-based menu system will respond with pictures instead of text. Maybe they'll even go as far as displaying a "Buy" button the user can use by typing "click Buy" or perhaps the user can drag an image of an apple from their set of images and the menu will order an apple from whomever pay Apple the most to be the preferred apply supplier. After after that magical step of looking at graphics instead of text, you'll be able to go to a virtual store where you can pay for the privilege of typing to a different company's menu (who also had to pay to get make available their menu). I wonder if this virtual store will be text based or not.

    WOW! I'm sure they're going to make a ton of money off this and I'm not being sarcastic. This is a sad fact of life, marketing wins above everyone else. I wonder how many patents they've got on their new system.

    I'd like to predict the future. After everyone is using this text-based-but-everyone-only-uses-images system, Apple will roll out an upgrade that lets you write text using your finger or some type of pointed device instead of typing. This way you can order through writing or drawing. At some point someone will come out with a system that lets you take a picture of the item you want to buy, then it buys it for you while guessing which preferred corporate partner sells the closest looking item.

  20. CLI by jan_koch · · Score: 1

    So basically, Facebook will provide a command-line interface to lots of services. I will not use it because Facebook, but I like the direction this is heading.

  21. Everything old is new again by Overzeetop · · Score: 1

    The end of the world? blending conversational interfaces with rich graphical UI elements is scary? I suppose it depends how you use it.

    Yes, I realize that we are in a sort of difficult period in computing. There are still a lot of us that remember learning programming as kids, and it was high tech and new - and the only way to interact with computers. And yet there is a huge percentage of people under 24 which have absolutely no idea how technology works; I'd put them in a lower class than my mother who is in her 70s. She realizes that she has no idea how it works and that bothers her. Where as the 22 year old (real person) who doesn't understand what has gone wrong when the email on his computer isn't sync'd with his phone simply decides not to use the computer anymore for email, and figures he'll buy a new one someday and that will probably fix it.

    We're going back to the 1970s, folks. These bots (what a horrible name) will bring back the historic travel agency model, where you are steered towards what you are looking for, and you just have to hope and trust that the agent handing you glossy brochures knows what the fuck they're doing and isn't screwing you on the price. If there's enough competition that the prices stay mostly in parity with keyboard-based bookings, it will simply be one more separation of the tech from the user. AI for the win. Or it could be like modern advertising on the web, and anyone who has a clue does their best to block out as much of it as possible because nearly all of it is predatory.

    --
    Is it just my observation, or are there way too many stupid people in the world?
  22. Meh by mt2mb4me · · Score: 1

    Who wants a point and click app, when you can have a textual conversation in Facebook messenger. I mean, it is so much quicker to type out a block of text and hope a bot can figure out what I am saying than it is to click an icon. WTF. The only way something like this could work, is if "OK Google" and Siri could take direct commands like "OK Google, I need to book a flight to CLE from STL tommorow on United Airlines" But Again, I would bet that Google and Apple are working on their own concoction for that as we speak.

  23. China did it already. by jbmartin6 · · Score: 1

    China has had WeChat Pay and quite a few other integrated functions (e.g. adding minutes to phone card) for quite some time. It even allows one to send money to other WeChat users, assuming both have a linked bank account.

    --
    This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
  24. Obligatory XKCD by bobo_1968 · · Score: 1
  25. The truth is, Facebook users are... by Anonymous Coward · · Score: 0

    ...800 million morons

  26. Telephone Automation by fyngyrz · · Score: 1

    Please listen carefully, as our menu options have changed.

    Press one if you’d like to be driven insane by something that might have been on-hold music before it was turned into horrific, distorted mush on its way to your phone.

    Press two if you’d like to listen to another menu full of options that have nothing to do with why you called.

    Press three if you would like to be summarily disconnected while waiting for “the next available representative.”

    Press four if you would like us to kill your cellphone battery with an indefinite hold, regularly punctuated by wholly false assurances that “we really care about you and will be with you soon.”

    Press five if you’d like to be directed to our website. Please be aware that our website is only partly functional and was designed by poorly paid foreigners who have neither language skills appropriate to the regions we sell our products in, or any understanding that websites should only take action, such as drop menus or pop up windows, when people actually click on buttons and links clearly intended to initiate such action.

    Pulse seis si desea escuchar a estos menús en mal hablado español.

    Press zero to hear these options again. Thank you for calling StupidCorp, and we look forward to taking your money and under-serving you in the future. Remember: StupidCorp. We were the ones that drove you to regular doses of Bupropion. Now you can up your dose!

    --
    I've fallen off your lawn, and I can't get up.
  27. Ads! by Toshito · · Score: 1

    Tomaz Stolfa says there is "unexplored potential in blending conversational interfaces with rich graphical UI elements."

    Rich graphical UI elements, like ads?

    --
    Try it! Library of Babel