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You Can Now Get Comcast TV and Internet Service Through Amazon (fortune.com)
An anonymous reader writes from a Fortune article: Comcast has struck a big online retail partnership. The media conglomerate has begun selling its Xfinity TV, phone, and Internet services through Amazon. Comcast's service bundles are available through Amazon.com's recently debuted Amazon Cable Store. Comcast customers have long complained about the company's shoddy customer service. "Xfinity purchases made on Amazon are supported by a dedicated team of highly trained Comcast customer service agents who are based in Comcast's new, state-of-the-art call centers in Spokane, Washington, and Tucson, Arizona," Comcast wrote in a blog post. According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
Firstly, I don't think "agents not being in a new or high-tech call center" is one of the complaints people have about Comcast.
Secondly, Comcast is well known for not allowing customers to terminate the service.
After purchasing the service through Amazon, will you be able to terminate the service?
The fact that it's through Amazon means nothing if you're still routed to Comcast customer service.
It'll still be (*) Comcastic!
(*) Remember the old meme "he's so $something, when you look it up in the dictionary there's a picture of him"? Comcast is so bad, they've got an entry in the urban dictionary. That's sayin' something!