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You Can Now Get Comcast TV and Internet Service Through Amazon (fortune.com)
An anonymous reader writes from a Fortune article: Comcast has struck a big online retail partnership. The media conglomerate has begun selling its Xfinity TV, phone, and Internet services through Amazon. Comcast's service bundles are available through Amazon.com's recently debuted Amazon Cable Store. Comcast customers have long complained about the company's shoddy customer service. "Xfinity purchases made on Amazon are supported by a dedicated team of highly trained Comcast customer service agents who are based in Comcast's new, state-of-the-art call centers in Spokane, Washington, and Tucson, Arizona," Comcast wrote in a blog post. According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
I didn't realize there was such a thing.
Take this sig and smoke it.
Does that mean that English is their first language, and they've memorized the script they insist on them sticking to, instead of just having it in front of them at all times? Is it actual people now and not some chat-bot regurgitating pre-written responses?
Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
Firstly, I don't think "agents not being in a new or high-tech call center" is one of the complaints people have about Comcast.
Secondly, Comcast is well known for not allowing customers to terminate the service.
After purchasing the service through Amazon, will you be able to terminate the service?
The fact that it's through Amazon means nothing if you're still routed to Comcast customer service.
It'll still be (*) Comcastic!
(*) Remember the old meme "he's so $something, when you look it up in the dictionary there's a picture of him"? Comcast is so bad, they've got an entry in the urban dictionary. That's sayin' something!
They are highly trained in how not to be helpful to the customer while maximizing upsales of comcast services...
Can anyone actually qualify for a package? I get "We're sorry but this package isn't available in your area. Please select another package."
On pretty much every choice i make. Plugging in random area codes...
According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
Well, that's special... new customers get top notch service. Long time customers (10+year customer here) relegated to same old.
According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
Wow, could it be any redder of a flag that a company famous for thwarting attempts to cancel service wants to insert itself between customers and Amazon (a company known for oozing convenience) at the critical moment when they want to make a change?
I priced out the services I have now. I would save $2/month ordering through Amazon. The thing is, I had to call and argue with customer service to get the rate I have now. They wanted to charge me $50/month more if I didn't call and threaten to cancel. If I don't have to deal with that frustration anymore, this service is priceless.
One of our competitors trademarked the term "hypothesis". From now on, we will call them "boneheaded ideas".
Does anyone know how the "No term" thing works? I see the following options for 25mpbs:
$34.99/month for the first 12 months
$49.99/month after 12 months
$69.95/month after 24 months
Could I just switch to the 10mbps plan after 2 years & stay at $50? For my purposes 10mbps is fine really. I would really rather not deal with Comcast directly.
"They told me to fuck off must faster than usual," said one customer.
"I didn't even have to wait on hold forever for them to tell me they couldn't help me," said another.
SJW's don't eliminate discrimination. They just expropriate it for themselves.
...but 25MB sounds a lot better than 3GB.
Speak for yourself :-)
I suspect you mean 25Mbit/s versus 3Mbit/s.
They are trained at ripping you off and insulting your intelligence.
“Common sense is not so common.” — Voltaire
http://www.amazon.com/dp/B01B6... has 1.5 stars and 82 customer reviews right now.
Personally, I cannot imagine why either Amazon or Comcast thought this was a good idea.
If I have been able to see further than others, it is because I bought a pair of binoculars.
http://www.amazon.com/Comcast-Interactive-Media-XFINITY-TV/dp/B00AOA9BL0/ref=sr_1_2?ie=UTF8&qid=1458672644&sr=8-2&keywords=comcast
Amazing that it has 4.5/5 stars. Not sure about that.
I was more thinking along the lines "I'm pretty sure I can get rat poison via Amazon either, but why would I want to?"
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.