Slashdot Mirror


Netflix Admits To Capping Video Streams On Wireless Networks (variety.com)

An anonymous reader cites a story on Variety: Company says it plans to launch feature to give users control over mobile-video usage in May. Netflix has enforced a maximum limit on the quality of video streamed over AT&T and Verizon wireless networks for years, the company acknowledged Thursday. But Netflix also said it's working on a way to give users control over how much bandwidth they wish to use to access the service. The No. 1 subscription-streaming service said its default bit rate for viewing over mobile networks has been capped at 600 kilobits per second. That's 'in an effort to protect our members from overage charges when they exceed mobile-data caps,' according to a Netflix spokeswoman.

51 of 69 comments (clear)

  1. No limits on Sprint or T-Mobile by davide+marney · · Score: 4, Insightful

    According to the article, Sprint or T-Mobile aren't limited because those ISPs don't charge customers for overage. Maybe what needs to change are Verizon and AT&T's fee structures.

    --
    "We receive as friendly that which agrees with, we resist with dislike that which opposes us" - Faraday
    1. Re:No limits on Sprint or T-Mobile by SNRatio · · Score: 5, Insightful

      I don't see how it is a violation of net neutrality when you are just throttling your own content as opposed to throttling the content of third parties that you are charged with delivering.

    2. Re:No limits on Sprint or T-Mobile by guises · · Score: 2

      If it really is something that Netflix is doing to keep the telcos from screwing their customers, then yes. I think the implication was of some collusion between Netflix and the telcos here, and that would be a violation of net neutrality.

    3. Re:No limits on Sprint or T-Mobile by hawguy · · Score: 5, Funny

      What collusion? Netflix doesn't want its customers screwed with overage costs, because they might drop netflix. AT$T and Verizon are just mad they didn't get to reap sweet sweet profit from its customers. The only dubious thing is Netflix not sending a polite email to its customers explaining why they are throttled and letting them know it is to stop their phone companies F-ing their A$$holes raw.

      Sounds like collusion between Netflix and its customers to deprive AT&T & Verizon out of bandwidth overage charges they deserve.

      I hope AT&T & Verizon file a class action suit against those customers to get payment for all of the bandwidth they should have overused.

    4. Re:No limits on Sprint or T-Mobile by Quốc · · Score: 1

      I don't see how it is a violation of net neutrality when you are just throttling your own content as opposed to throttling the content of third parties that you are charged with delivering.

      U Can Up view video for me. Tks u :) Travel Guide One Day In The World https://www.youtube.com/watch Travel Guide In The World https://www.youtube.com/watch

  2. Netflix supported net-neutrality by mi · · Score: 1

    For what its worth, Netflix was among the net-neutrality supporters back in 2014... According to TFA, they were already deliberately degrading videos for certain customers then.

    --
    In Soviet Washington the swamp drains you.
    1. Re:Netflix supported net-neutrality by kimvette · · Score: 5, Insightful

      They were not "deliberately degrading videos for certain customers" but rather trying to be consumer-friendly by helping customers avoid costly data cap overruns.

      It would be nice however if this were a configurable option in the player right next to the cc/subtitles option; I have an unlimited plan so I'd toggle it off.

      --
      The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
    2. Re:Netflix supported net-neutrality by Mr+D+from+63 · · Score: 1

      You really don't need full quality video on those small screens anyhow. Of course, some small number of users are likely using big screens.

    3. Re:Netflix supported net-neutrality by Mr+D+from+63 · · Score: 1

      My phone supports HDMI out via an MHL port, you insensitive clod.

      So, maybe you are one of those big screen users I also referred to?

    4. Re: Netflix supported net-neutrality by Anonymous Coward · · Score: 1

      The average user couldn't tell you what a bitrate is.

    5. Re:Netflix supported net-neutrality by kqs · · Score: 1

      If I ask Netflix to stream me a movie, how is Netflix a "third party"?

    6. Re:Netflix supported net-neutrality by kimvette · · Score: 1

      You should be complaining to every app developer and store who won't let you download ginormous updates over cellular connections for the same reason Netflix is delivering lower bitrates over cellular connections.

      This is not an incidence of "evil" on part of Netflix, but good. It would just be nice to have an option to disable this limit, but I can wrap my mind around why they do not (many would have their toddlers toggle the setting off, leading to "I had a huge bill for data overruns and it's Netflix's fault!" rants)

      --
      The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
    7. Re:Netflix supported net-neutrality by Qzukk · · Score: 1

      If you don't understand the difference between the farmer shitting on his lettuce then selling it to you and the farmer providing clean lettuce to the grocer who then shits on it before selling it to you, then you are so blinded by your love for allowing corporations to shit on everyone that you cannot produce anything meaningful in this discussion.

      Netflix deciding to shit on their own customers was bad, but it has nothing at all to do with the ISP shitting on Netflix and their customers which is what network neutrality was supposed to be about.

      --
      If I have been able to see further than others, it is because I bought a pair of binoculars.
    8. Re:Netflix supported net-neutrality by mi · · Score: 1

      If you don't understand the difference between the farmer shitting on his lettuce then selling it to you and the farmer providing clean lettuce to the grocer who then shits on it before selling it to you

      Distinction without difference. If defecating into lettuce is wrong, then it does not matter, who does it — they are all wrong.

      Netflix deciding to shit on their own customers was bad, but it has nothing at all to do with the ISP shitting on Netflix

      If anything, the "farmer" — to continue your tortured analogy — poisoning his produce is even worse than a reseller doing it afterwards...

      blinded by your love for allowing corporations to shit on everyone

      I see, that you are one of my more fervent followers and fans. Would you like to subscribe to my newsletter?

      --
      In Soviet Washington the swamp drains you.
    9. Re:Netflix supported net-neutrality by Coren22 · · Score: 1

      blinded by your love for allowing corporations to shit on everyone

      I see, that you are one of my more fervent followers and fans. Would you like to subscribe to my newsletter?

      It sounds like s/he already did...

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    10. Re:Netflix supported net-neutrality by Coren22 · · Score: 1

      Bullshit.

      Netflix pays for internet, I pay for internet. Comcast and VZ have no right to charge Netflix for the data that their customers (customers of both services) requested; the data was already paid for once!

      --
      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    11. Re:Netflix supported net-neutrality by tsotha · · Score: 1

      I'm not surprised Netflix doesn't want to get caught in the middle of disputes in which someone got a $5000 phone bill.

    12. Re:Netflix supported net-neutrality by Actually,+I+do+RTFA · · Score: 1

      Sure, it'd be nice... for you. There are a lot of users who may not have understood the setting. As a general rule in software development, punting a technical decision to a user is wrong.

      Now, maybe they should have asked "are you on an unlimited plan" and used that to control the quality. And have some hidden information so those people who really want to see X at high-def can. That could work. But how many customers does that affect, vs. other improvements.

      See also, the T-mobile BingeOn plan. Everything was fully disclosed, and people lost their shit over things that were opt-in and in their own best interest anyway.

      --
      Your ad here. Ask me how!
    13. Re:Netflix supported net-neutrality by Qzukk · · Score: 1

      Distinction without difference.

      How is there no difference between your food being poisoned at the source and some middle-man coming along and adding the poisoning later? It would certainly seem to matter for me as a consumer desiring non-shitty lettuce: Should I switch to a different grocery? Or should I switch to produce from a different farm? But for that I'd need someone to tell me the truth as to who is responsible for the shit.

      If anything, the "farmer" — to continue your tortured analogy — poisoning his produce is even worse than a reseller doing it afterwards.

      (So wait, there is a difference?) I don't see where I claimed it was not bad. The only thing I claimed is that it's not the same. What does the price of tea in China have to do with Netflix's support of network neutrality?

      --
      If I have been able to see further than others, it is because I bought a pair of binoculars.
    14. Re: Netflix supported net-neutrality by yithar7153 · · Score: 1

      You do realize some people are nearsighted, right? The closer your eye is to the screen, the more resolution you need.

    15. Re: Netflix supported net-neutrality by Mr+D+from+63 · · Score: 1

      Then get an even smaller screen.

  3. Is this a bad thing? by Galaga88 · · Score: 4, Insightful

    I don't see this as a bad thing. They were only doing it on providers that normally charged for data overages, so it seems likely that they were doing it for the right reasons.

    It is a problem that they weren't disclosing it, but it's not a *huge* problem. This change they're making is what they should have done to begin with, but still - as a user I'm *glad* to see they were dynamically adjusting their data usage when I was on mobile. I wish more applications would do that.

    1. Re:Is this a bad thing? by Mr+D+from+63 · · Score: 1

      I don't see this as a bad thing. They were only doing it on providers that normally charged for data overages, so it seems likely that they were doing it for the right reasons.

      It is a problem that they weren't disclosing it, but it's not a *huge* problem. This change they're making is what they should have done to begin with, but still - as a user I'm *glad* to see they were dynamically adjusting their data usage when I was on mobile. I wish more applications would do that.

      Quit applying common sense and join the "outraged" club!

      Netflix position does make sense. I'm sure ATT and Verizon are disappointed they didn't make a bundle off of overages. And yes, the problem is that Netflix was quiet about the practice. This all goes away when they just make it a user option.

    2. Re:Is this a bad thing? by kqs · · Score: 1

      Agreed. Even if they don't make it an option, as long as they disclose it (probably in the fine print) then I think it's a non-issue.

      When I was younger I wanted thousands of knobs and buttons to fine-tune my internet experience. Nowadays I just want it to work in a largely-reasonable manner. "Lower quality" over wireless is not unreasonable.

    3. Re:Is this a bad thing? by thegreatemu · · Score: 1

      It's a pretty slippery slope, though. Maybe now they are treating different end-networks differently for "good" reasons, but what's to stop them from striking a deal with t-mobile to deliver lower-quality streams to all its competitors' networks? Net neutrality, that's what.

    4. Re:Is this a bad thing? by meerling · · Score: 1

      Of course here's a biggie to think about. Of all these outraged people pissed off at not getting the full bandwidth devouring mega-resolution version they thought they were downloading to their tiny handheld device, before the publishing of this 'revelation', I never once heard anyone complain about the quality of the netflix video on their phones.
      THEY HAD NO IDEA!
      Now mind you, we are talking about a crowd that can pick up when the shader in a video game is off by a tiny amount, or the frame rate is 3% slow, or the resolution was reduced by 8%. They have to visual skills to identify any monkeying around with the image, and yet they didn't spot anything at all wrong with netflix on their phones.
      I'm thinking the complainers have just succumbed to a massive video version of nocebo.

      By they way, they were also stupid.
      My daughter watches netflix on her tablet or her moms phone all the time. I've seen the data usage rates and it was bloody obvious from the first time I checked that they were reducing the stream to something appropriate to the device being used instead of blasting out the full sized files.

  4. I wish Netflix will throttle my traffic by jetkust · · Score: 1

    I only stream Netflix though mobile hotspots and tethering. I use T-Mobile and have unlimited, but tethering is not unlimited. The problem is Netflix essentially gives you two options for quality, standard 480p which is something like 700MB per hour, and looks bad, or HD, which jumps up to 4-5GB per hour. This is Netflix issue, as I can stream Amazon and Hulu in HD and have it not take anywhere near that much bandwidth. I never understood why they don't offer a 720p HD option which is pretty standard on YouTube and takes around 1.5 GB per hour.

    1. Re:I wish Netflix will throttle my traffic by literaldeluxe · · Score: 2

      FYI, if you're using Chrome, Firefox, or Opera, you can't get anything higher than 720p (https://help.netflix.com/en/node/23742).

    2. Re:I wish Netflix will throttle my traffic by jetkust · · Score: 1

      I only stream Netflix through Roku or my Smart TV. Amazon claims to stream at 1080p and still doesn't use as much bandwidth as Netflix.

    3. Re:I wish Netflix will throttle my traffic by U2xhc2hkb3QgU3Vja3M · · Score: 1

      In Canada, because our ISPs are still giving us monthly data caps from two decades ago, we have three quality options:
      Low - Basic video quality, up to 0.3 GB per hour
      Medium - Standard video quality, up to 0.7 GB per hour
      High - Best video quality, up to 3 GB per hour for HD, 7 GB per hour for Ultra HD

      I'm not counting "auto" since it simply switches between the three qualities as needed.

    4. Re:I wish Netflix will throttle my traffic by jetkust · · Score: 1

      Right. I'm talking about it from my perspective. I would never stream the Low setting on a HD television. I said two options because after HD the next step lower is 480p which is medium (which by the way, if I'm not mistaking hulu streams 720p at the same bandwidth). The HD (High) option is the problem. There is no way to tell it even to just stream 3GB. If it wan'ts to steam 7GB for Ultra HD it just will. So if it does this, your next best choice to save bandwidth is going from 7GB is .7GB! 480p is where the difference is really noticible. And by the way, in your case Low quality shouldn't be necessary. Streaming at the Medium quality only takes 1.5 Mbps per stream. That's like 8 shows at a time on a 12 Mbps connection.

    5. Re:I wish Netflix will throttle my traffic by Darinbob · · Score: 1

      I only have netflix so can't compare, but I thought there was an option on roku to change to quality?

  5. Yes Please! by fatboy · · Score: 4, Interesting

    But Netflix also said it's working on a way to give users control over how much bandwidth they wish to use to access the service.

    For the love of God please implement this. There is no reason for my kids to eat hundreds of gigs of data so that they can watch Power Rangers Dino Thunder in full 1080P on their Kindles. The Disney Jr app has this feature and you can't tell that Doc McStuffins is on the lowest bandwidth setting.

    --
    --fatboy
    1. Re:Yes Please! by green1 · · Score: 1

      My biggest complaint right now is that these settings aren't device specific. My wife watches a ton of content on a small screen while nursing or daughter. As we were gong over our bandwidth cap monthly, I turned the quality down, on the 13" screen she can't tell the difference. Unfortunately we discovered that also turns down the quality on our WD TV box hooked up to a projector on a 96" screen, and I can tell you it's sure noticeable there!

      Settings like this have no business being global.

    2. Re:Yes Please! by sims+2 · · Score: 2

      No not device specific but they are profile specific.

      https://help.netflix.com/en/no...

      Which is still much easier to deal with than changing the setting on the account each time.

      Hopefully your devices have profiles support.

      --
      Minimum threshold fixed. Thanks!
    3. Re:Yes Please! by Bengie · · Score: 1

      Hundreds of gigs is nothing. That's like 2-3 days of normal usage for me. I'm already at 28GiB in the past hour and my network is 75% idle.

    4. Re:Yes Please! by thegreatemu · · Score: 1

      Get a decent router with QoS capabilities, and you can limit the rate for individual devices all you want, with as much control as you could possibly ask for. We even limited our Roku since it ate through AT&T's ridiculous 200GB cap every month.

    5. Re:Yes Please! by green1 · · Score: 1

      That's far from a user friendly solution for what should be a very basic feature.

    6. Re:Yes Please! by green1 · · Score: 1

      So all your suggestions and what shows you want to resume playing etc should be based on device you're on so that you can work around stupid programming? No thanks.
      And no, not all our devices have profile support anyway. Tying this to the profile was an extremely stupid way to implement this feature.

    7. Re:Yes Please! by sims+2 · · Score: 1

      I'm down to just one device that doesn't support netflix profiles a 2012 lg smart tv. lg won't update the app and netflix won't give me a way to switch the account that is used for the non compliant devices.

      Still I was glad that I was able to talk them into removing the share on facebook button. Only took several months.

      Afaik it used to be account wide I'm not sure when exactly it became linked to the profile.

      Without question it should have the same type of quality selector option that youtube has had for many years.

      --
      Minimum threshold fixed. Thanks!
  6. ...good? by quad64bit · · Score: 1

    I mean, what kind of story would have been written when new Netflix 4k streams burn through 18 gigs of wireless data for 1 movie?

    1. Re:...good? by dysmal · · Score: 1

      Agreed. They chose to help save customers from themselves.

    2. Re:...good? by sims+2 · · Score: 1

      Afaik 4k is only available on netflix's highest plan. So its not something you are just going to get by accident.
      But I suppose if you want to pay for ultra hd and watch less than SD video uou can do that too.

      https://help.netflix.com/en/no...

      --
      Minimum threshold fixed. Thanks!
  7. Netflix was realistic about wireless speeds by Anonymous Coward · · Score: 1

    I think Netflix was doing only what was needed to maintain a acceptable level of quality. We all know nothing is more frustrating then streaming and having pauses while the data feed catches up. In my experience from using cellular data and testing speeds. The service on all carriers is very much hit or miss. I have always experiences significant speed variations even with good signal. I have never believed cellular was that good for streaming high quality video. Besides, just imagine how many teens would burn up their parents data caps watching movies and porn in HD?

  8. Re:User choice by EvilSS · · Score: 1

    It's probably about retaining users. If users get smashed with massive overages for using Netflix, they would say "Fuck this!" and cancel their subscriptions.

    It seems to be more than carrier based as well. I've streamed Netflix via a tethered AT&T phone and it was at 1080p, so they are looking at more than just the source IP for this.

    --
    I browse on +1 so AC's need not respond, I won't see it.
  9. not all bad by bobjr94 · · Score: 1

    Users should have an option they can opt in or out, but if there was no limit by default how many users would pick 1080 playback on their 480x800 phones ?

  10. Did the math for you by pgn674 · · Score: 1

    That is 1.006 GiB every 4 hours.

  11. Changing Netflix streaming quality by trawg · · Score: 1

    If you're watching Netflix on the desktop using their (excellent) HTML5 player, you can actually set the streaming quality directly.

    Hit CTRL-ALT-SHIFT-S to open up a settings dialogue. You'll get a list of different bitrates (and I think servers - don't have an active subscription at the moment so can't check) for video and audio streams.

    (I watched a shitload of Netflix in the last year and most of it was in a tiny window on my deskop, so I always felt a little guilty about using so much bandwidth. I'd drop it to the lowest quality bitrate to save both me and them bandwidth.)

  12. Re:everyone needs bandwidth controls, not just mob by Bengie · · Score: 1

    Manage your own network's bandwidth usage. I use HFSC+CoDel in PFSense and I can keep my bufferbloat about 1-2ms for both up and down in most situations. If you use one of the WRTs on a router, you can use fq_Codel or possibly Cake soon. Or blame your ISP. Even if I disable all traffic shaping and buffer management on my firewall, my ISP will not let my ping go over 30ms-40ms. I can play my favorite FPS game while letting torrent saturate my connection and my wife watching Netflix with no buffering issues.

  13. Re:everyone needs bandwidth controls, not just mob by thegreatemu · · Score: 1

    dd-wrt lets you limit by device as well as service

  14. Re:everyone needs bandwidth controls, not just mob by Bengie · · Score: 1

    http://www.bufferbloat.net/pro...
    Cake is kind of a pseudo-stateless traffic shaper that doesn't need anything configured except the bandwidth. It can evenly distribute bandwidth while keeping latency isolated among flows. It is still being polished, but it is looking really good and promising to be a turn-key simple never worry about bandwidth hogs or latency again. At least on your own bottleneck of an Internet connection. Of course you can't do anything about upstream bottlenecks, but they're hoping to get Cake or similar buffer managers integrated into commercial routers and firewalls. DOCSIS3.1 should support RED, which is similar to CoDel. A big win over a dumb FIFO buffer.