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Wikipedia Is Basically a Corporate Bureaucracy, Says Study (gizmodo.com)

Jennifer Ouellette, reporting for Gizmodo: Wikipedia is a voluntary organization dedicated to the noble goal of decentralized knowledge creation. But as the community has evolved over time, it has wandered further and further from its early egalitarian ideals, according to a new paper published in the journal Future Internet. In fact, such systems usually end up looking a lot like 20th-century bureaucracies. [...] This may seem surprising, since there is no policing authority on Wikipedia -- no established top-down means of control. The community is self-governing, relying primarily on social pressure to enforce the established core norms, according to co-author Simon DeDeo, a complexity scientist at Indiana University. [...] "You start with a decentralized democratic system, but over time you get the emergence of a leadership class with privileged access to information and social networks," DeDeo explained. "Their interests begin to diverge from the rest of the group. They no longer have the same needs and goals. So not only do they come to gain the most power within the system, but they may use it in ways that conflict with the needs of everybody else.""The Iron Law of Oligarchy, demonstrated by Wikipedia," wrote Sean Carroll, theoretical physicist at Caltech. "Rebel all you want, ultimately you become The Establishment."

16 of 153 comments (clear)

  1. There are reasons bureaucracies exist by jfdavis668 · · Score: 5, Insightful

    For all the complaints against bureaucracies, they are often the only way a large organization can run. As organizations grow and mature, they often evolve into bureaucracies. Bureaucracies are often a very efficient way of performing work. The main problem with them is they tend to become static, and inhibit future change. Parts of bureaucracies work to keep themselves in business, and resist change that would eliminate them, even if they become obsolete.

    1. Re:There are reasons bureaucracies exist by JaredOfEuropa · · Score: 5, Insightful

      Bureaucracies are not often a very efficient way of performing work, or even organizing it. What bureaucracies do is formalize and standardize business administration procedures, thereby making it easier to manage work... but that is not the same thing as efficiency! Usually it results in predictable mediocrity.

      That's not an "iron law" though, at least I don't think so. Standardizing business processes in itself is a good thing, however I think we are not (yet) very good at designing those business processes and promote the right way to use them.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    2. Re:There are reasons bureaucracies exist by Archangel+Michael · · Score: 5, Interesting

      predictable mediocrity

      It doesn't even have to be mediocre, it just hast to be consistent. McDonalds didn't get to be a big huge restaurant chain by making good or even average burgers. It got there making passible (D-) burgers that were completely consistent from New York to Los Angeles.

      That is the whole point of the bureaucracy, is to provided consistent services / products, and the more consistent, the better the margins (and profit). But there in lies the problem, the more consistent you are, the closer you are to the center mean (average) and the tighter the curve, the better consistency you have, which ultimately lowers the mean over time. The problem here, is that there is NO effort applied to making better quality at all, just consistency.

      True greatness comes from those that are outside of the statistics of average that provide consistency. BUT that also requires the ability to fail, spectacularly. True greatness (unique) has great risk and artistry requires taking chances on the off chance of creating something spectacular.

      To make it into a car analogy, you can build and engine to get 200,000 miles without much maintenance, or you can build an engine that can produce 500 HP that is always on the verge of blowing up spectacularly and needing all sorts of constant attention. Both are "great" in their class, however, one is more consistent.

      This applies to all systems that are built. You can build for consistency or you can build for greatness. Once you realize that these systems built for consistency are driving towards the mean, then you can realize where the actual problems are when trying to move to greatness. That is one of the great barriers that I think Edwards Deming (https://en.wikipedia.org/wiki/W._Edwards_Deming ) helped to break down. But his style processes MUST be a conscience decision. It is also something I think Breaks down the Bureaucracy that leads to mediocrity. Mid to Upper Management cannot adequately understand the process to make improvements to it, and therefore are incapable of modifying the process to improve it.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    3. Re:There are reasons bureaucracies exist by Solandri · · Score: 4, Interesting

      Any organization will develop a hierarchical operating structure. Even when there is no formal hierarchical structure (e.g. high school, or Valve), one naturally develops. We as human beings have an innate desire to conform with society, and those with the position or influence to determine what "society" is naturally end up on top.

    4. Re:There are reasons bureaucracies exist by Aighearach · · Score: 3, Insightful

      I find it hilarious, because calling it a "bureaucracy" is like saying, "the sun rises." It is just a statement of fact that flows directly from it being large, and requiring processes.

      I'll give the young haters a hint: bureaucracy is a word, and it can be looked up in the dictionary. It is not a pejorative bad word. It is a word, with meaning. A neutral, descriptive word, that is neither good nor bad.

      If you read/watch the news, when a politician is against an agency action they describe the people making the decision as "bureaucrats." When the same people are taking an action they approve of, they're "non-partisan career professionals" according to the same person. ;)

    5. Re:There are reasons bureaucracies exist by TheDarkMaster · · Score: 3, Insightful

      And consistency too. Usually when I'm in a new place where I do not know about the quality of local food I eat at Mc'Donnalds, because their process is so standardized that it is very difficult to make the sandwich the wrong way. It is not ideal of course, but you can rely that the sandwich will always be at least acceptable.

      --
      Religion: The greatest weapon of mass destruction of all time
  2. All human groups tend toward the same order by bretts · · Score: 3, Interesting

    Whether it is Open Source, or "wisdom of the crowd," or whatever: people need to work together, so there must be a power structure and rules. Alternatively, you find some very talented people and give them absolute power, but that upsets people. So, the audience defines the product, and the workers define the organization of the venture, whether it is pro-profit or not. You see the same thing in church groups, rock bands, PTAs and militias that you do in corporate America and Wikipedia.

  3. Bureaucracies do not have top down control by Attila+Dimedici · · Score: 4, Insightful

    The first mistake people make is in thinking that bureaucracies have top down control. In a bureaucracy, no one individual (or small group of individuals) have control. Ultimately, bureaucracies come into existence to protect people from being held accountable for their actions. Any organization which does not have a strong leader who takes responsibility for the bad things which happen in the organization (and thus holds those most responsible for those bad things accountable) will turn into a bureaucracy. Even an organization with such a leader will become a bureaucracy if they have to delegate decision making too far down the organization from themselves.

    --
    The truth is that all men having power ought to be mistrusted. James Madison
  4. Playing King of the Hill by TWX · · Score: 5, Insightful

    Wikipedia is playing King of the Hill.

    The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can. Some will attempt to justify it with official-sounding reasons for reversing, others will simply revert without much comment.

    This is why I don't contribute to Wikipedia anymore, and why I do not browse it as much as I used to. The idea was interesting, but due to the way it was set up, the trolls run the place.

    --
    Do not look into laser with remaining eye.
    1. Re:Playing King of the Hill by QuietLagoon · · Score: 5, Insightful

      ...The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can....

      Worth repeating... The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can.

    2. Re:Playing King of the Hill by gsslay · · Score: 3, Insightful

      Some will attempt to justify it with official-sounding reasons for reversing

      If you actually read the "official-sounding reasons", you'll probably find that they're following policy, whereas you're not.

      There are a lot of "casual edits" that get reverted because they're crap submitted by someone who doesn't understand the need for Wikipedia being verifiable, or even what an encyclopaedia should be about.

      It really is a difficult battle to win. On one side you get people mocking factual inaccuracies in Wikipedia, and on the other you get people complaining that their unsupported fact (with included personal observation) gets removed. We can't have it both ways.

    3. Re:Playing King of the Hill by Anonymous Coward · · Score: 3, Informative

      Almost every time I have found an error on Wikipedia it turned out that someone else had already corrected it before, only to be reverted by someone who felt he owned the page. Usually they didn't provide an edit summary to explain why they reverted the correction, and often it was clear they had not in fact read the correction at all. It's really disheartening; more often than not I find myself sighing and moving on if I spot an error, even when it's as uncontroversial as a typo. The wiki spirit is dead and has been dead for a decade.

  5. There is policing by mysidia · · Score: 4, Insightful

    This may seem surprising, since there is no policing authority on Wikipedia

    Yes there is.... Haven't you ever heard of "New Page Patrol" ? There are such things as Oversighters (History Suppression); The WP Foundation has Police power through Oversighter, and Control of stewards who assign Administrative permissions to some users, who then act as police, Selective Deletion (Destroying/Hiding historical information about past actions), Banned Users, Requests for Discussion, Votes for Deletion, Speedy Page Deletion (eg BLP), and Banned Content

    no established top-down means of control. The community is self-governing, relying primarily on social pressure to enforce the established core norms

    There are top-down means of control in regards to certain actions (Oversighting).

  6. Re:"Corporate" is the wrong word! by __aaclcg7560 · · Score: 4, Insightful

    For example, as long as Steve Jobs was alive and running Apple, Apple was not "corporate", because its identity was intrinsically tied to Steve Jobs.

    You're getting confused between "corporate" (a separate legal entity) with Steve Job's reality distortion field (whatever you think it was).

  7. Re:"Corporate" is the wrong word! by __aaclcg7560 · · Score: 3, Insightful

    However, no one would have used "corporate" to describe Apple while Steve Jobs was alive because the perceived "personality" of Apple while Steve Jobs was alive was the same as the perceived personality of Steve Jobs.

    By that argument the following companies are not "corporate" because they had strong CEO personalities: GE with Jack Welch, HP with Carly Fiona, Microsoft with Bill Gates or Steve Ballmer, Oracle with Larry Ellison, and eBay with Meg Whiteman, etc.

  8. Re:"Citation Needed" Vandalism by EmagGeek · · Score: 4, Funny

    What you describe is not vandalism at all. It is simply called "attention to detail" and "being thorough."

    Any disputable statement of fact should require a legitimate citation. For example, there is a growing body of research that demonstrates that the statement "the sky is blue" is not always true. According to the Jeppesen Private Pilot Manual, the sky is sometimes filled with water vapor in a way that makes it appear gray. And, according to the same book, the sky can appear pitch black for several hours a day in some places.

    So, the categorical statement that "the sky is blue" is demonstrably false. "The sky is sometimes blue" would be more accurate. "The sky sometimes appears blue to persons with unimpaired perception of colors" would be even more accurate.

    Actually, can you link me to the article that says the sky is blue? I think I would like to go correct this misinformation.