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Wikipedia Is Basically a Corporate Bureaucracy, Says Study (gizmodo.com)

Jennifer Ouellette, reporting for Gizmodo: Wikipedia is a voluntary organization dedicated to the noble goal of decentralized knowledge creation. But as the community has evolved over time, it has wandered further and further from its early egalitarian ideals, according to a new paper published in the journal Future Internet. In fact, such systems usually end up looking a lot like 20th-century bureaucracies. [...] This may seem surprising, since there is no policing authority on Wikipedia -- no established top-down means of control. The community is self-governing, relying primarily on social pressure to enforce the established core norms, according to co-author Simon DeDeo, a complexity scientist at Indiana University. [...] "You start with a decentralized democratic system, but over time you get the emergence of a leadership class with privileged access to information and social networks," DeDeo explained. "Their interests begin to diverge from the rest of the group. They no longer have the same needs and goals. So not only do they come to gain the most power within the system, but they may use it in ways that conflict with the needs of everybody else.""The Iron Law of Oligarchy, demonstrated by Wikipedia," wrote Sean Carroll, theoretical physicist at Caltech. "Rebel all you want, ultimately you become The Establishment."

35 of 153 comments (clear)

  1. There are reasons bureaucracies exist by jfdavis668 · · Score: 5, Insightful

    For all the complaints against bureaucracies, they are often the only way a large organization can run. As organizations grow and mature, they often evolve into bureaucracies. Bureaucracies are often a very efficient way of performing work. The main problem with them is they tend to become static, and inhibit future change. Parts of bureaucracies work to keep themselves in business, and resist change that would eliminate them, even if they become obsolete.

    1. Re:There are reasons bureaucracies exist by Anonymous Coward · · Score: 2, Insightful

      Once parts of a bureaucracy - generally as a result of these changes they so resist - begin to operate primarily so as to ensure their continued existence, that's generally the tipping point where very soon the entire system turns into something Sir Humphrey Appleby would be most proud of.

      It also becomes ultimately hostile to all things it should originally have served and worked for the good of.

    2. Re:There are reasons bureaucracies exist by JaredOfEuropa · · Score: 5, Insightful

      Bureaucracies are not often a very efficient way of performing work, or even organizing it. What bureaucracies do is formalize and standardize business administration procedures, thereby making it easier to manage work... but that is not the same thing as efficiency! Usually it results in predictable mediocrity.

      That's not an "iron law" though, at least I don't think so. Standardizing business processes in itself is a good thing, however I think we are not (yet) very good at designing those business processes and promote the right way to use them.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    3. Re:There are reasons bureaucracies exist by Archangel+Michael · · Score: 5, Interesting

      predictable mediocrity

      It doesn't even have to be mediocre, it just hast to be consistent. McDonalds didn't get to be a big huge restaurant chain by making good or even average burgers. It got there making passible (D-) burgers that were completely consistent from New York to Los Angeles.

      That is the whole point of the bureaucracy, is to provided consistent services / products, and the more consistent, the better the margins (and profit). But there in lies the problem, the more consistent you are, the closer you are to the center mean (average) and the tighter the curve, the better consistency you have, which ultimately lowers the mean over time. The problem here, is that there is NO effort applied to making better quality at all, just consistency.

      True greatness comes from those that are outside of the statistics of average that provide consistency. BUT that also requires the ability to fail, spectacularly. True greatness (unique) has great risk and artistry requires taking chances on the off chance of creating something spectacular.

      To make it into a car analogy, you can build and engine to get 200,000 miles without much maintenance, or you can build an engine that can produce 500 HP that is always on the verge of blowing up spectacularly and needing all sorts of constant attention. Both are "great" in their class, however, one is more consistent.

      This applies to all systems that are built. You can build for consistency or you can build for greatness. Once you realize that these systems built for consistency are driving towards the mean, then you can realize where the actual problems are when trying to move to greatness. That is one of the great barriers that I think Edwards Deming (https://en.wikipedia.org/wiki/W._Edwards_Deming ) helped to break down. But his style processes MUST be a conscience decision. It is also something I think Breaks down the Bureaucracy that leads to mediocrity. Mid to Upper Management cannot adequately understand the process to make improvements to it, and therefore are incapable of modifying the process to improve it.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    4. Re:There are reasons bureaucracies exist by Solandri · · Score: 4, Interesting

      Any organization will develop a hierarchical operating structure. Even when there is no formal hierarchical structure (e.g. high school, or Valve), one naturally develops. We as human beings have an innate desire to conform with society, and those with the position or influence to determine what "society" is naturally end up on top.

    5. Re:There are reasons bureaucracies exist by Aighearach · · Score: 3, Insightful

      I find it hilarious, because calling it a "bureaucracy" is like saying, "the sun rises." It is just a statement of fact that flows directly from it being large, and requiring processes.

      I'll give the young haters a hint: bureaucracy is a word, and it can be looked up in the dictionary. It is not a pejorative bad word. It is a word, with meaning. A neutral, descriptive word, that is neither good nor bad.

      If you read/watch the news, when a politician is against an agency action they describe the people making the decision as "bureaucrats." When the same people are taking an action they approve of, they're "non-partisan career professionals" according to the same person. ;)

    6. Re:There are reasons bureaucracies exist by phantomfive · · Score: 2

      big huge restaurant chain by making good or even average burgers. It got there making passible (D-) burgers that were completely consistent from New York to Los Angeles.

      When considering McDonald's I think it's important to consider their core competencies: fast, and cheap. They deliver on those, and deliver very well.

      --
      "First they came for the slanderers and i said nothing."
    7. Re:There are reasons bureaucracies exist by Aighearach · · Score: 2

      Even in Lord of the Flies they were able to create various operating structures at different times.

      Some people seem to think structure is somehow external to the human experience, without understanding that is not only internal but a strong, deep trait.

      They are big, therefore they have structure.

      Were they small, they would also have structure.

      Were they one person doing the whole thing, they would have structure. But the word "bureaucracy" wouldn't apply. It might not matter that much; I doubt even 50% of the wikipedia editors could accurately define bureaucracy! And less that 5% would open a dictionary if somebody claimed they're using it wrong when complaining about the leadership.

    8. Re:There are reasons bureaucracies exist by TheDarkMaster · · Score: 3, Insightful

      And consistency too. Usually when I'm in a new place where I do not know about the quality of local food I eat at Mc'Donnalds, because their process is so standardized that it is very difficult to make the sandwich the wrong way. It is not ideal of course, but you can rely that the sandwich will always be at least acceptable.

      --
      Religion: The greatest weapon of mass destruction of all time
    9. Re:There are reasons bureaucracies exist by magarity · · Score: 2

      The very term "encyclopedia" means a comprehensive store of information. The default stance to take should be there is a compelling reason to include pretty much everything and everyone. Only the most mundane should be excluded. It's not like you buy Wikipedia in leather bound volumes.

  2. Really? by Mashiki · · Score: 2

    Really? Tell us something that the average person doesn't know, and one of the reasons why if you go to school they will explicitly tell you not to trust wikipedia, not to even use it as a basis for research for furthering your topic. Never mind they've got their own problems, where wikipedia investigates wikipedia and finds no wrongdoing.

    --
    Om, nomnomnom...
    1. Re:Really? by __aaclcg7560 · · Score: 2

      [...] one of the reasons why if you go to school they will explicitly tell you not to trust wikipedia, not to even use it as a basis for research for furthering your topic.

      Teachers had the same complaint about the Dummies book. Whenever I need a broad overview of an unfamiliar subject, I would get a Dummies book (or go to Wikipedia), from there I'll decide where to go from there. Alas, schools don't teach critical thinking skills and most people can't jump from a single source to multiple sources.

  3. So fork it by 110010001000 · · Score: 2

    So fork it. Problem "solved". People like to complain about stuff.

    1. Re:So fork it by Pseudonymous+Powers · · Score: 2

      So fork it. Problem "solved". People like to complain about stuff.

      Well said.

      Still, forking never actually seems to work. After the initial uproar that led to the fork dies down, people pretty much abandon the fork and go back to the trunk project, and continue to grumble about the same issues. Can anyone name a forked-and-renamed project that actually became the most prominent branch? There's bound to have been some, but I can't for the life of me think of one.

      Devuan? Nope. Soylent News? Nope. Wikipedia 2? Probably not.

    2. Re:So fork it by AvitarX · · Score: 2

      Libre Office?

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    3. Re:So fork it by PrimaryConsult · · Score: 2

      I remembered there was a good Wikipedia fork out there, however Googling "wikipedia fork" finds you some nice wikipedia articles about cutlery, a town in Washington, and the concept of a software fork.

  4. All human groups tend toward the same order by bretts · · Score: 3, Interesting

    Whether it is Open Source, or "wisdom of the crowd," or whatever: people need to work together, so there must be a power structure and rules. Alternatively, you find some very talented people and give them absolute power, but that upsets people. So, the audience defines the product, and the workers define the organization of the venture, whether it is pro-profit or not. You see the same thing in church groups, rock bands, PTAs and militias that you do in corporate America and Wikipedia.

  5. Bureaucracies do not have top down control by Attila+Dimedici · · Score: 4, Insightful

    The first mistake people make is in thinking that bureaucracies have top down control. In a bureaucracy, no one individual (or small group of individuals) have control. Ultimately, bureaucracies come into existence to protect people from being held accountable for their actions. Any organization which does not have a strong leader who takes responsibility for the bad things which happen in the organization (and thus holds those most responsible for those bad things accountable) will turn into a bureaucracy. Even an organization with such a leader will become a bureaucracy if they have to delegate decision making too far down the organization from themselves.

    --
    The truth is that all men having power ought to be mistrusted. James Madison
  6. Playing King of the Hill by TWX · · Score: 5, Insightful

    Wikipedia is playing King of the Hill.

    The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can. Some will attempt to justify it with official-sounding reasons for reversing, others will simply revert without much comment.

    This is why I don't contribute to Wikipedia anymore, and why I do not browse it as much as I used to. The idea was interesting, but due to the way it was set up, the trolls run the place.

    --
    Do not look into laser with remaining eye.
    1. Re:Playing King of the Hill by QuietLagoon · · Score: 5, Insightful

      ...The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can....

      Worth repeating... The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can.

    2. Re:Playing King of the Hill by mysidia · · Score: 2

      The person that spends the most time making edits is the Editor. And there are a lot of self-important busy-bodies that will revert casual edits because they can.

      Just revert the reversion, unless they made a valid point. Due to the 3RR rule, you can revert 3 times, unless another author agrees with them, Also, your edit will wind up remaining in place, because the other user is also not allowed to revert more than 3 times, and if they do, you can request intervention.

    3. Re:Playing King of the Hill by gsslay · · Score: 3, Insightful

      Some will attempt to justify it with official-sounding reasons for reversing

      If you actually read the "official-sounding reasons", you'll probably find that they're following policy, whereas you're not.

      There are a lot of "casual edits" that get reverted because they're crap submitted by someone who doesn't understand the need for Wikipedia being verifiable, or even what an encyclopaedia should be about.

      It really is a difficult battle to win. On one side you get people mocking factual inaccuracies in Wikipedia, and on the other you get people complaining that their unsupported fact (with included personal observation) gets removed. We can't have it both ways.

    4. Re:Playing King of the Hill by QuietLagoon · · Score: 2, Insightful

      ...If you actually read the "official-sounding reasons", you'll probably find that they're following policy, whereas you're not....

      Such as reverting a major edit because the tense of a single verb in the edit was not correct? Yes, that was the "official sounding reason" given.

      .
      Why not just correct the verb's tense instead of using the incorrect tense to justify the complete removal of the edit?

      WikiPedia had, has and will continue to have (did I get those verb tenses correct?) a significant problem with helicopter editors who want to do little more than feed their egos, instead of assuring accuracy of articles.

      Until WikiPedia faces the problem, instead of trying to divert attention away from it, WikiPedia will continue to be The Place Online Where Truth Goes To Die.

    5. Re:Playing King of the Hill by Anonymous Coward · · Score: 3, Informative

      Almost every time I have found an error on Wikipedia it turned out that someone else had already corrected it before, only to be reverted by someone who felt he owned the page. Usually they didn't provide an edit summary to explain why they reverted the correction, and often it was clear they had not in fact read the correction at all. It's really disheartening; more often than not I find myself sighing and moving on if I spot an error, even when it's as uncontroversial as a typo. The wiki spirit is dead and has been dead for a decade.

    6. Re:Playing King of the Hill by Impy+the+Impiuos+Imp · · Score: 2

      The only edit I made stuck, it was trivial though. I simply added a link to something I wanted to read about, but wasn't linked (Japanese Lacquerware was referenced but not linked in the Urushiol article, since then it has had Chinese, and Korean added and linked).

      So you're the dirty motherfucker who did that! >:-(

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
  7. There is policing by mysidia · · Score: 4, Insightful

    This may seem surprising, since there is no policing authority on Wikipedia

    Yes there is.... Haven't you ever heard of "New Page Patrol" ? There are such things as Oversighters (History Suppression); The WP Foundation has Police power through Oversighter, and Control of stewards who assign Administrative permissions to some users, who then act as police, Selective Deletion (Destroying/Hiding historical information about past actions), Banned Users, Requests for Discussion, Votes for Deletion, Speedy Page Deletion (eg BLP), and Banned Content

    no established top-down means of control. The community is self-governing, relying primarily on social pressure to enforce the established core norms

    There are top-down means of control in regards to certain actions (Oversighting).

  8. The important thing is the data not the people by JustNiz · · Score: 2

    >> The community is self-governing, relying primarily on social pressure to enforce the established core norms

    The real trouble with this approach is not that a few people get control, but that it inevitably leads to a real bias in the Wikipedia entries themselves.

  9. Re:"Corporate" is the wrong word! by __aaclcg7560 · · Score: 4, Insightful

    For example, as long as Steve Jobs was alive and running Apple, Apple was not "corporate", because its identity was intrinsically tied to Steve Jobs.

    You're getting confused between "corporate" (a separate legal entity) with Steve Job's reality distortion field (whatever you think it was).

  10. Re:WikiPedia - where truth goes to die... by AvitarX · · Score: 2

    But it is sited, and up to date, which is far superior than the encyclopedias I had growing up.

    --
    Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
  11. Re:"Corporate" is the wrong word! by __aaclcg7560 · · Score: 3, Insightful

    However, no one would have used "corporate" to describe Apple while Steve Jobs was alive because the perceived "personality" of Apple while Steve Jobs was alive was the same as the perceived personality of Steve Jobs.

    By that argument the following companies are not "corporate" because they had strong CEO personalities: GE with Jack Welch, HP with Carly Fiona, Microsoft with Bill Gates or Steve Ballmer, Oracle with Larry Ellison, and eBay with Meg Whiteman, etc.

  12. User content by Alomex · · Score: 2

    Back around 1999 to 2001 when people were all excited about user generated content being able to bypass the gatekeepers, I predicted that sooner or later out of practical considerations a bureaucracy would arise around wikipedia, just like the gatekeeper of say, encyclopaedia britannica, except sans the qualifications.

    Guess what, here we are.

  13. Perfect description of Stage 4 capitalism by PopeRatzo · · Score: 2

    "You start with a decentralized democratic system, but over time you get the emergence of a leadership class with privileged access to information and social networks," DeDeo explained. "Their interests begin to diverge from the rest of the group. They no longer have the same needs and goals. So not only do they come to gain the most power within the system, but they may use it in ways that conflict with the needs of everybody else."

    Karl Marx could not have written that any better.

    --
    You are welcome on my lawn.
  14. Re:wikipedia bias runs rampant by Anonymous Coward · · Score: 2, Insightful

    entrenched editors at wikimedia have made content there highly biased. for example check the article on british empire

    Wikipedia pages represent the range of views of the British Empire that exists in the world, from a force for order and civilization on the globe to an evil empire. The main article leans towards the traditional historical views, but pages on genocides, war crimes, etc. are also there. I'm sorry if that doesn't satisfy you, but it doesn't make it "highly biased". What would be highly biased is if Wikipedia presented the British Empire in the one-sided view you hold of it.

    https://en.wikipedia.org/wiki/...

    https://en.wikipedia.org/wiki/...

    https://en.wikipedia.org/wiki/...

    https://en.wikipedia.org/wiki/...

    https://en.wikipedia.org/wiki/...

  15. Re:"Citation Needed" Vandalism by EmagGeek · · Score: 4, Funny

    What you describe is not vandalism at all. It is simply called "attention to detail" and "being thorough."

    Any disputable statement of fact should require a legitimate citation. For example, there is a growing body of research that demonstrates that the statement "the sky is blue" is not always true. According to the Jeppesen Private Pilot Manual, the sky is sometimes filled with water vapor in a way that makes it appear gray. And, according to the same book, the sky can appear pitch black for several hours a day in some places.

    So, the categorical statement that "the sky is blue" is demonstrably false. "The sky is sometimes blue" would be more accurate. "The sky sometimes appears blue to persons with unimpaired perception of colors" would be even more accurate.

    Actually, can you link me to the article that says the sky is blue? I think I would like to go correct this misinformation.

  16. That word doesn't mean what you think it does by raymorris · · Score: 2

    > The very term "encyclopedia" means a comprehensive store of information. The default stance to take should be there is a compelling reason to include pretty much everything and everyone.

    No, the word encyclopedia is greek for "general education ", much like high school provides a general education. It does not mean "a gargantuan database of every sentence ever uttered, whether useful or not".

    Wikipedia, like any encyclopedia, includes objective, verifiable facts about noteworthy topics. Let's call that approach A.

    You CAN of course have a site with the approach you suggest- any and all random facts about all random people. If someone wants to post what you ate for breakfast, they can. Let's call that approach B.

    A site which implements B is Facebook. The web as a whole is approach B. These are useful, but do not serve the same purpose that Wikipedia serves with approach A. Wikipedia has a different kind of value as it is, as it has developed under approach A.

    Wikipedia isn't the entire internet, and it isn't supposed to be. It's supposed to be a summary of the most important verifiable information about important topics.