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Slashdot Asks: Would You Pay For Android Updates? (theverge.com)

It's no secret that most Android OEMs could do better when it comes to seeding out updates for their existing devices. A report on Bloomberg earlier this week claimed that Google plans to publicly name and shame the OEMs who are too slow at updating their devices. An HTC executive who didn't want to be identified told Slashdot on Thursday that it is not the right way to approach the problem. But that's only one part of the problem. The other issue is that almost every Android OEM partner -- including Google itself -- only provides support to their devices for 18-24 months. Vlad Savov of The Verge in a column today urges Android OEMs to perhaps charge its users if that is what it takes for them to offer support to their devices for a longer period of time and in a timely manner. He writes: I've been one of the many people dissatisfied with the state of Android software updates, however I can't in good conscience direct my wrath at the people manufacturing the devices. Price and spec competition is so intense right now that there's literally no option to disengage: everyone's been sucked into the whirlpool of razor-thin profit margins, and nobody can afford the luxury of dedicating too many resources to after-sales care. The question that's been bugging me lately is, if we value Android updates as highly as we say we do, why don't we pay for them? The situation can't be fixed by manufacturers -- most of them are barely breaking even -- or by Google, which is doing its best to improve things but ultimately relies on carriers and device makers to get the job done. Carriers will most certainly not be the solution, given how they presently constitute most of the problem (just ask AT&T Galaxy S6 owners) -- so like it or not, the best chance for substantial change comes from us, the users. What I'm proposing is a simple crowdfunding operation. I'm skeptical about this, because I don't think it is in an OEM's best interest to serve its existing users for long -- how else they will convince customers to purchase their new devices? A newer software version is after all one of the ultimate selling points of a new phone. So I don't think an OEM will take up on such an offer. What do you folks think?

26 of 257 comments (clear)

  1. No by Dins · · Score: 2, Insightful

    Considering I actively try to avoid the free ones, probably not.

    1. Re:No by Tough+Love · · Score: 4, Insightful

      Even when it means running with known security holes, widely exploited?

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    2. Re:No by barc0001 · · Score: 2

      If you're not going to give me free security updates to the device I bought from you, I'll take the money you're asking for those updates and consider it as a discount on the product I'll buy from your competitor to replace your insecure device.

  2. Umm no. by MobileTatsu-NJG · · Score: 5, Insightful

    Even Microsoft can make an OS that doesn't require the manufacturer's blessing to install updates. Google needs to fix the OS, not the OEMS.

    --

    "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    1. Re:Umm no. by LichtSpektren · · Score: 2

      Even Microsoft can make an OS that doesn't require the manufacturer's blessing to install updates. Google needs to fix the OS, not the OEMS.

      Disagree. I don't trust Google to reliably test every single Android device on the market and send out updates that don't brick any of them. The carriers and manufacturers need to be held criminally liable for (1) not patching devices that have been for sale for under two years and (2) withholding any security updates for marketing reasons.

    2. Re:Umm no. by shawn2772 · · Score: 5, Informative

      Even Microsoft can make an OS that doesn't require the manufacturer's blessing to install updates. Google needs to fix the OS, not the OEMS.

      (Google Android engineer here)

      I wish that were possible. The fact is that the same thing that makes the Android ecosystem so powerful -- the fact that it *is* an ecosystem, based on open source code -- means that OEMs can heavily customize Android on their devices, and Google has little control over what they do. Google can't safely update devices running code to which it doesn't even have source, even if there weren't other technical and business obstacles. Google's only real lever is the Play store, which is what motivates OEMs to care about passing the compliance test suite, but even that can't be pushed too hard or OEMs will simply set up their own. Maybe in alliance with Amazon, who already has one.

      IMO, though, users paying for updates is the wrong answer. The right answer is for OEMs to be pushed into publishing formal support policies, as Google has done for Nexus devices, and for users to consider those policies and be willing to pay a little more for devices with better support. I'm willing to pay a little more for a car with a better warranty, for example.

      That said, if the market likes the idea of paid updates (which I doubt), that's cool. Maybe OEMs can give their code to third parties who sell "extended update policies" for users who wish to buy them. A one-time fee or subscription might be more palatable than paying for each update.

    3. Re:Umm no. by thegarbz · · Score: 2

      Even Microsoft ...

      Okay stop right there. Are you proposing that the vendor of the most popular mobile OS adopts a similar model to probably the most miserable failure in the entire history of mobile OSes?

      I think you need your morning coffee.

    4. Re:Umm no. by geek · · Score: 4, Insightful

      Not buying it. Google already places restrictions on them if they want to include Google Play services. That is your leverage. Use it. Force them to submit drivers to AOSP or no Google Play Services.

      Google made this bed. You don't get to then pass the buck and blame OEMs who already have to play by your rules. The Android ecosystem is a fucking disgrace to modern engineering.

    5. Re:Umm no. by shawn2772 · · Score: 2

      means that OEMs can heavily customize Android on their devices, and Google has little control over what they do. Google can't safely update devices running code to which it doesn't even have source,

      OEMs heavily customize Windows on their desktops too

      No, they don't. They install some apps. They have no access to the source code and can't make deep changes.

  3. The problem is cost and complexity by mveloso · · Score: 3, Insightful

    QA takes money, and Android devices are sold with basically no margin. How are you going to pay for that team?

    Answer: you aren't.

    Apple's QA team has enough problems with its limited set of updates and devices, and Apple has a huge pile of money and presumably decent processes. Any android manufacturer would find it impossible to handle multiple update streams on multiple hardware platforms.

    1. Re:The problem is cost and complexity by SQLGuru · · Score: 3, Insightful

      I think the model that Apple has taken --- limited phone models --- is the solution, but that requires a much bigger bet by the device manufacturers. With fewer models to support, a manufacturer could devote more resources to keeping the phone updated. The risk being that a poor model would crater their whole business. I know not every model is perfect for every person......so I don't really know how that would work, either.

    2. Re:The problem is cost and complexity by Alan+Shutko · · Score: 2

      Are you pitching to Samsung the glorious idea of less sales and less money? Let us know how that goes.

      Apple sells fewer phones but has higher profits. So it might be a matter of less sales, but more money.

  4. I'll pay for a Nexus by myowntrueself · · Score: 2

    and get free updates. Thanks

    --
    In the free world the media isn't government run; the government is media run.
    1. Re:I'll pay for a Nexus by Noryungi · · Score: 4, Informative

      Only for a couple of years. Google has itself has abandoned eg. Nexus 7, which was sold two years ago. Only a fool will buy anything new again from a vendor, who has just pulled the plug from the model one has currently..

      That is totally new to me, since I own a Nexus 5 (not a Nexus 5x, mind you, the original Nexus 5) and a Nexus 7 and both were updated a couple of weeks ago to Android 6.0.1, Security patch level May 2016.

      I have noticed the updates for the Nexus 7 lag a bit behind the Nexus 5, but usually not much more than 10 days.

      Make of that what you will.

      --
      The right to offend is far more important than the right not to be offended. (Rowan Atkinson)
    2. Re:I'll pay for a Nexus by thevirtualcat · · Score: 2

      GP is thinking of the Nexus 7 2012 model. The one without the back-facing camera. That was the one that was stopped.

      The Nexus 7 2013 model is still getting updates.

      Lest we forget that there were two tablets called "Nexus 7." For some reason.

  5. Long term updates aren't even the problem! by wangmaster · · Score: 5, Insightful

    "only provides support to their devices for 18-24 months"

    The problem is, in that 18-24 month period manufacturers aren't even updating their devices. Let's solve that problem first before we start talking about paying for longer term updates. And no, paying for an update while a device is still well within it's support window is not something I would do.

    1. Re: Long term updates aren't even the problem! by Karlt1 · · Score: 2

      Apple is the only smartphone maker with a dedicated enough buyerbase to make demands, and only AT&T is willing to put up with that.

      Every carrier worldwide - I think around 180 - "puts up with" Apple's demands with regards to updates, no bloatware, and reports are a guaranteed minimum number of phones they must sell.

    2. Re:Long term updates aren't even the problem! by Frederic54 · · Score: 2

      True, a couple years ago I bought a Samsung Galaxy Tab Pro, very powerful tablet and all, it came with KitKat 4.4 and it was never upgraded. Shame on Samsung!

      --
      "Science will win because it works." - Stephen Hawking
  6. It depends, but probably no by QuietLagoon · · Score: 2
    If I have to pay for updates, then any and all of the pre-installed bloated apps and tracking software must be removed from my phone. The only software on the phone should be software I choose to install.

    .
    Then, and only then, would I be willing to pay a reasonable (for me, not the money-grabbing vendor) for Android updates.

  7. I already do pay for upgrades - called "phones" by xxxJonBoyxxx · · Score: 3, Insightful

    I already do pay for upgrades - they're called "new phones" in Android-world.

  8. Security issues, need a law to require updates by RichMan · · Score: 2

    OS updates are security issue. Users cannot really apply updates to devices so manufacturers should be required by law to support and update devices for as long as the device exists.

    Sure the manufacturer would really be better off selling you a new one. If they issued no updates you would have to buy a new device every month or three.

    Look at car recalls, the same standard should be set for support of devices. If there is a system issue and a security update is needed the manufacture should be required to provide it no matter how old the device is. Shame on them for not making is safe/secure in the first place.

    Also to avoid false fronts there should be a mandatory bond for 5 years of support should the "manufacturer" disappear. The bond price will be very low for real manufacturers.

  9. I'm already paying for this by wstrucke · · Score: 2

    Do the telecommunications companies need yet another reason to add a fee onto my bill? Doesn't my paying for this phone line and data plan already cover the insignificant (at scale) cost of testing and releasing the android system updates when they are published? Or maybe the phone company lied to me when I bought this phone, took my money, paid bonuses and provided raises to the already wealthy and overpaid execs? Bait and switch seems to be the business model for telecommunications companies in the US. We are always sold one thing, then when it isn't delivered it's not because they didn't get tax breaks or charge an exorbitant fee for the service, but they kept the profits and now need to raise prices to deliver half of what was originally promised.

  10. Vlad Savov is an idiot. by Comboman · · Score: 4, Interesting
    Let me re-write his ramblings from The Verge for a different industry to demonstrate how ridiculous they are:

    -

    "I've been one of the many people dissatisfied with the state of auto industry recalls, however I can't in good conscience direct my wrath at the people manufacturing the devices. Price and spec competition is so intense right now that there's literally no option to disengage: everyone's been sucked into the whirlpool of razor-thin profit margins, and nobody can afford the luxury of dedicating too many resources to after-sales care. The question that's been bugging me lately is, if we value airbag recalls as highly as we say we do, why don't we pay for them? The situation can't be fixed by manufacturers -- most of them are barely breaking even -- or by Takata, which is doing its best to improve things but ultimately relies on automakers to get the job done. Dealers will most certainly not be the solution, given how they presently constitute most of the problem -- so like it or not, the best chance for substantial change comes from us, the drivers. What I'm proposing is a simple crowdfunding operation."

    --
    Support Right To Repair Legislation.
  11. Exactly right by s.petry · · Score: 2, Insightful

    I realize that the logiphobic are going to have a problem with what I'm about to write, so if you have an aversion to logic and reason just skip to the next post.

    Hopefully the kids in Hockey helmets are gone now.

    Upgrading does not fix security holes, it replaces them. I have been working in IT Security for over 30 years and I have never seen an update that magically fixes everything. I have seen plenty that fix a particular problem but expose another, and sometimes more than one. Risk mitigation is the name of the game, and not doing everything you are told can be quite productive.

    If you never connect to public wifi you don't have the same risk footprint as someone who does. If you don't use your phones web browser why do you need it patched exactly? Believe it or not, plenty of people use their smartphone as a phone and ignore the smart. Good for them by the way.

    Fear mongering works on the weak minded, but there are people who don't fit that description.

    --

    -The wise argue that there are few absolutes, the fool argues that there are no probabilities.

    1. Re:Exactly right by gumbi+west · · Score: 2

      I'm confused. Do you use rsh then because ssh just patches some holes and opens others?

    2. Re:Exactly right by geek · · Score: 5, Insightful

      Whoever has been paying you for 30 years should ask for their money back. You're a moron of the worst kind.