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Startups Can't Explain What They Do Because They're Addicted To Meaningless Jargon (qz.com)

Josh Horwitz of Quartz, who is attending RISE Conference, has an observation to share about the startups he is seeing at the event: As startup culture has gone global and transcended stereotypes, though, one of its defining traits has stuck around. Startup jargon is alive and well, and it seems to be getting worse. "Content." "Platforms." "Synergy." "End-to-end." "Solutions." It's nearly impossible to find a startup at the conference that doesn't resort to jargon when describing itself. These words sound technical and informed. But they mean nothing, and they make it difficult for ordinary people to understand what a company actually does. In an effort to either sound smart and attract investors, or to simply dress up an otherwise boring product, startups that rely too much on jargon end up alienating the users they want to attract.Also in the report, Horowitz talks about an app called Cubes, and how it was pitched to him. "We visually organize your email and cloud-based content for ultra fast access. It's visual storytelling with any type of content." The app essentially retrieves non-text attachments from one's email or Dropbox account, takes screenshots of those things and bundles them together in a standalone app.

9 of 208 comments (clear)

  1. I think I am in trouble by SuperKendall · · Score: 4, Interesting

    I'm afraid that "We visually organize your email and cloud-based content for ultra fast access. It's visual storytelling with any type of content." was perfectly clear to me.

    I think I've spent too much time absorbing technical buzzwords.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  2. How To Deconstruct Almost Anything by thinkwaitfast · · Score: 5, Interesting
    by Chip Morningstar

    One of the best things you'll ever read

    Chip Morningstar is an author, developer, programmer and designer of software systems, mainly for online entertainment and communication.

  3. This is what their audience demands... by mlts · · Score: 4, Interesting

    I have done proposals to VCs with the produce displayed in simple, terse sentences. The original draft got snubbed, because the would-be funders wanted to see words like "cloud based", "hyperconvergence", "deperimeterization", and other puffery. It almost is a different language, where just stating that "this is something that does 'x'" has to be obfuscated into paragraphs of fluff.

    1. Re:This is what their audience demands... by Archangel+Michael · · Score: 4, Interesting

      "x'" has to be obfuscated into paragraphs of fluff.

      This is all I learned from all the reports I did in school. The teachers/professors didn't actually want to know the information being imparted (most likely, because they already knew it, or just didn't care), but rather were looking for exactly what you described ... "paragraphs of fluff". If you didn't say "Colorado Population: 5.356 Million as of 2014* " in a way that took up at least a paragraph (preferably a whole page) in your report, it was graded poorly.

      And I never really understood the point of writing a report, fully expounding (fluffifying) the summation of another source. The point being reports end up being TL;DR nonesense with the sole purpose of teaching you how to write fluffy reports for people who are too lazy to actually read them in the first place. See Office Space; TPS Reports for insightful view of reports.

      TL;DR version; This is what they were taught in school to expect in a report, so anything less than a fluff piece is rejected as "incomplete".**

      *US Census Bureau, where you can find all sorts of other interesting facts about population of all sorts of places, not just Colorado. Imagine that!
      ** See what I did there? :-D

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
  4. The song for this occasion by Opportunist · · Score: 4, Interesting

    Weird Al's Mission Statement.

    Simply crib and your next status report is done.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  5. gobbledygook by necro81 · · Score: 4, Interesting
    Brings to mind this quotation from IBM's Tom Watson Jr.:

    A foreign language has been creeping into many of the presentations I hear and the memos I read. It adds nothing to a message but noise, and I want your help in stamping it out. It's called gobbledygook. There's no shortage of examples. Nothing seems to get finished anymore it gets "finalized." Things don't happen at the same time but "coincident with this action." Believe it or not, people will talk about taking a "commitment position" and then because of the "volatility of schedule changes" they will "decommit" so that our "posture vis-à-vis some data base that needs a sizing will be able to enhance competitive positions." That's gobbledygook. (February 19, 1970)

    Also on topic: the turbo encabulator.

    This is not a new phenomenon, unfortunately.

  6. Everyone thinks everyone else expects it. by EvilSS · · Score: 4, Interesting

    The issue is that many times they think that they won't be taken seriously if they don't use a bunch of jargon. I run into this type of thinking all the time within my field. Customer documents that read like they were written by the devil spawn resulting from a threeway between a lawyer, an engineer, and a marketing executive. It's a hard habit to get out of. People think if you use simple language the customer won't think you are good at what you do. I have to remind people that the document is for reading, not trying to show how smart you think you are. Plus, if the damn thing is actually readable, it might actually get read. Nothing sucks more than generating a 200 page document that it exists solely to check off a deliverable checkbox.

    --
    I browse on +1 so AC's need not respond, I won't see it.
  7. It's a lot like academic papers. by hey! · · Score: 4, Interesting

    The language in academic papers is inflated because the authors are afraid they don't have enough to say. The exception is that rare, rare animal: the seminal paper; papers that really changes things fundamentally in a field. Those are almost invariably written with stark simplicity. You can usually give them to beginner students in the field and they'll have no problem following.

    Are papers seminal because they're clearly written? I don't think so; I think what a seminal paper does is communicate a naked simplifying insight that strips away a lot of confusion. The straightforward language is a kind of brash advertisement of that fact.

    The reason I think that is that not hacking your meaning into semantic gobbledygook is almost seen as posing. I worked with some Harvard researchers on a grant proposal, and when I sent the draft of my bits to the Harvard team they sent them back butchered into jargon word stew. "This is terrible writing!" I said. "Yes," the researcher said, "it's deplorable. But trust me, it'll play well." And dammit, it did.

    --
    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  8. Why I got out of the Valley ... by Taco+Cowboy · · Score: 4, Interesting

    Starting 1996 investors have been knocking on my door begging me to give them a chance to participate in the then dot com boom

    I looked around, the price they were willing to pay was ridiculous

    I knew something had gone terribly wrong so I started selling

    By end of 1998 I sold off 80% of the startups (plural) that I owned (or co-owned) for great sum of $$

    Then came the crash

    I came back to the scene by mid 2001 or so, and this time around I came back as an investor, picking up valuable pieces (we insiders knew which one is worth how much, not the outsiders), as well as funding some new startups, not only those in the Valley but also the ones in other 'silicon clones' throughout USA

    By 2004 I started looking outside of USA. Went first to Germany, made some investments there, then I went to the Far East - Taiwan, Korea, Hongkong, and finally, China

    By 2008 the asking price of startups in the Valley got to the ridiculous range again, and I knew something was again amiss, but this time they were BIG NAMES in the sugardaddies list (including a certain multi-billionaire from Hongkong), so I figure the trend could go on a little while longer

    But anyway, I started selling, again

    By 2010 looking over the newer crop of Valley startups I could only sigh

    By 2014 I attended some of those 'sessions' in the Valley where startups tried to impress investors I nearly fainted

    Those kids simply do not have anything in common with us

    We are nerds, we are geeks, we have a mission, we have a goal, we want to make something, we want to become useful

    These kids? They are slick, - too slick , - and their only goal is to dupe the investors

    Make no mistake, I still have operations in the Republic of California, but they are for the long haul

    I am no longer interested in the 'startups' scene anymore because it has become too toxic for me

    --
    Muchas Gracias, Señor Edward Snowden !