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Frontier Has No Plans For Data Caps As They're Not Necessary, Says CEO (consumerist.com)

An anonymous reader writes: Frontier's CEO Dan McCarthy has said at an investors conference that the company has no plans to institute data caps that squeeze overage fees from data-hungry customers, yet. "The nice part of technology and what has happened is that transport costs continue to decline," he explained. "We have not really started or have any intent about initiatives on usage based pricing," said McCarthy. "We want to make sure our products meet the needs of customers for what they want to do and it does not inhibit them or force them to make decisions on how they want to use the product." He did note that data caps could someday come into play: "There may be a time when usage-based pricing is the right solution for the market, but I really don't see that as a path the market is taking at this point in time." The gist of what McCarthy is saying as noted via Ars Technica is that data caps are a business decision, not a network necessity.

50 of 91 comments (clear)

  1. Who is Dan McCarthy? by Anonymous Coward · · Score: 1, Informative

    David Braben is CEO of Frontier.

    1. Re: Who is Dan McCarthy? by Anonymous Coward · · Score: 2, Insightful

      I think GP was referring to this

    2. Re:Who is Dan McCarthy? by Anonymous Coward · · Score: 1

      No, he's the guy who wrote Elite.

    3. Re: Who is Dan McCarthy? by ShanghaiBill · · Score: 3, Informative

      I think GP was referring to this

      The summary should have mentioned that the company is Frontier Communications. It should have also mentioned that nearly all of their customers are on DSL. It is easy to offer no data caps when your customers are sucking data through a narrow straw and aren't going to get much anyway.

    4. Re: Who is Dan McCarthy? by Gr8Apes · · Score: 4, Insightful

      Frontier just acquired about half of Verizon's FIOS customers, maybe more. They certainly aren't just DSL.

      --
      The cesspool just got a check and balance.
    5. Re: Who is Dan McCarthy? by Tuidjy · · Score: 1

      And my FIOS connection has become absolutely horrible since. Yesterday, I had a movie stop for buffering three times in the first hour - it was not so good, so I gave up at some point.

      In the evening, my bandwidth is 1/10th of what it used to be. Between 12am and 2am, I experience periods of total inaccessibility.

      I have more or less stopped gaming and I have a lot less time for movies as we recently had a baby girl. But a few years ago, I'd have been screaming bloody murder and would have been looking for alternatives. Now... meh.

      --
      No good deed goes unpunished...
    6. Re: Who is Dan McCarthy? by mysidia · · Score: 1

      I'd still suggest contacting customer service, and if the issue is not resolved, escalate it to a consumer complaint to the FCC.

    7. Re: Who is Dan McCarthy? by Gr8Apes · · Score: 1

      I've tested mine several times: 50/50 or better. I am seeing little to no latency increases either.

      But, none of that matters, congrats on the baby. You'll find a lot of stuff changes after the first.

      --
      The cesspool just got a check and balance.
    8. Re: Who is Dan McCarthy? by Plus1Entropy · · Score: 1

      Sold crack to him too.

      Ahh, so you must work for the CIA.

      --
      Only crack the nuts that crack. You don't put the ones that don't crack in the sack.
  2. data caps are a business decision... by fustakrakich · · Score: 1

    Doesn't seem to matter does it? People are buying it. Sure it's a business decision, one that is paying off handsomely.

    --
    “He’s not deformed, he’s just drunk!”
    1. Re: data caps are a business decision... by MobileTatsu-NJG · · Score: 1

      Seeing as how many ISPs (in the US) are practically monopolies in their area, yes it does matter.

      --

      "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

  3. Pricing for Abusers, or Abusive Pricing by ytene · · Score: 4, Insightful

    Maybe there are two sides to this argument... On the one side, the progress of technology over the last few years means that companies can squeeze ever more bandwidth out of existing infrastructure, whilst the profits they make would allow for re-investment in more bandwidth if really required. On the other hand, as with any "open access" to a resource, there will always be a greedy and abusive minority that consume considerably more data than average. The challenge for an ISP or telco is to strike that balance between reasonable pricing and protecting the reasonable majority from a handful of excessive users. Part of our challenge as consumers is that our society has become one in which companies are so fixated on profits over service - because "the market" expects it, that this forces companies to make short-sighted investment decisions. So when a telco digs up the road to lay new fiber, they might put in say 50-pair instead of 500 pairs because the latter would have cost 6-7 times more in material cost. But the labor would have been the same, and would have been a huge chunk of the cost. But companies today are no longer prepared to invest for the long term. Any investment for more than 5 years out is considered to be frivolous by the short-terming city traders, who expect a return on their investment tomorrow, not five years out. Sad that we are being technologically crippled by the money men...

    1. Re:Pricing for Abusers, or Abusive Pricing by dcollins117 · · Score: 2

      I ran across this article which reports one Verizon customer used 77 TB in one month. He has a rack of servers in his home. If you allow someone to take advantage of you, there will always be someone to take you up on the offer.

    2. Re: Pricing for Abusers, or Abusive Pricing by orlanz · · Score: 4, Insightful

      And still even with that outlier, at this point it is not a concern about network congestion.

    3. Re:Pricing for Abusers, or Abusive Pricing by Anonymous Coward · · Score: 5, Insightful

      How much bandwidth did they sell him? Either he was sold a certain bandwidth and exceeded it which means their management system failed or he paid for a certain amount and has a right to use it regardless of how.

    4. Re: Pricing for Abusers, or Abusive Pricing by schnell · · Score: 1

      And still even with that outlier, at this point it is not a concern about network congestion.

      Maybe it isn't a concern for Frontier (yet). But look at their footprint and you will see it's very different in terms of density and demographics. Verizon for example might just have more serious bandwidth abusers, as evidenced by the fact that their territory includes Philadelphia, which is solely populated by terrible human beings.

      Just ribbing you there, Philly. I grew up in Bucks County, so we're paisans and we probably bumped into each other on South Street or at the Spectrum! Ha ha! Please don't track me down and assault me with cheesesteaks or subject me to harangues about the Eagles quarterback situation!

      It's good to know that Frontier isn't planning on data caps (yet). But the amount that you can safely infer about other networks from theirs is somewhat limited.

      --
      "95% of all Slashdot .sig quotes are incorrect or completely fabricated." -Benjamin Franklin
    5. Re:Pricing for Abusers, or Abusive Pricing by Mr+D+from+63 · · Score: 2

      There are two sides. Three is nothing inherently wrong with customers who use more paying more. The biggest problem I have is that the per unit rates increases outrageously for over-limit usage. If they would have pay for unit usage at a reasonable and steady rate, that would be OK with me.

      Maybe its petty, but I never liked the term 'caps' as it implies a limit that can't be exceeded. Its often really tiered pricing under another name.

    6. Re:Pricing for Abusers, or Abusive Pricing by jthill · · Score: 1

      Maybe there are two sides to this argument

      There are. One of them is a greedy and abusive minority sucking in the ignorant with lies.

      as with any "open access" to a resource

      Network bandwidth isn't open access.

      The challenge for an ISP or telco is to strike that balance between reasonable pricing and protecting the reasonable majority from a handful of excessive users

      That's not a challenge for anyone. Congestion avoidance is a solved problem, an automated algorithm, _the_ automated algorithm that picks what to send or drop next. If "excessive users" are interfering with anybody else, causing that interference was an explicit choice by the ISP.

      --
      As always, all IMO. Insert "I think" everywhere grammatically possible.
    7. Re:Pricing for Abusers, or Abusive Pricing by swalve · · Score: 1

      I don't think you understand how things work.

    8. Re:Pricing for Abusers, or Abusive Pricing by mrclevesque · · Score: 1

      And you?

    9. Re: Pricing for Abusers, or Abusive Pricing by mrclevesque · · Score: 2

      "serious bandwidth abusers"

      LOL, witch hunts

    10. Re:Pricing for Abusers, or Abusive Pricing by mrclevesque · · Score: 1

      "If "excessive users" are interfering with anybody else, causing that interference was an explicit choice by the ISP."

      Exactly

    11. Re:Pricing for Abusers, or Abusive Pricing by ArhcAngel · · Score: 1

      To understand why ISP's put caps on data you have to understand their business model. An ISP has a pipe to the internet X in size. At any point in time only X can get through. ISP's use a predictive algorithm to guess how much their customer's will use at any given time. They then sell service to end users with total disregard to how much capacity they actually have because they don't expect the user to actually use as much as they are promised. They intentionally oversell service and use caps to punish those using their service above the amount the algorithm set because if they continue to use what they paid for the ISP will have to buy more capacity from the backbone internet providers. It's a constant dance between capacity and profits and profits always win.

      --
      "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
    12. Re: Pricing for Abusers, or Abusive Pricing by orlanz · · Score: 1

      No Philly, screw you. Everytime you keep tricking me into thinking "THIS time the Phillies/Eagles will win!!" Nope tricked me again!

      That's why schnell and I moved out of Bucks the minute we could start driving. Anywhere away from New Jersey... Philly was the bonus. Do miss roaming around Franklin Mills thou.

    13. Re:Pricing for Abusers, or Abusive Pricing by gcswt · · Score: 1

      It's not very fair to blame the companies for having a short horizon. As a corporate stooge myself, I know companies can't trust the Government to stay stable long enough to plan out more than a few years, especially with anything related to information and technology. You can't count on being able to take 10-15 years to get your investment back because the Federal Government likes to whip back and forth with every election. You can't count on taxes, regulations, price controls, etc. staying stable for that long.

    14. Re:Pricing for Abusers, or Abusive Pricing by swalve · · Score: 1

      Pretty sure I do, yeah.

    15. Re:Pricing for Abusers, or Abusive Pricing by Pubstar · · Score: 1

      Running servers on residential connections is a violation of almost every single TOS. Most SIPs force you to buy a business connection if you do that.

    16. Re:Pricing for Abusers, or Abusive Pricing by brennz · · Score: 1

      According to the article, he was using dual 150mb connections, and later, a single 300mb connection.

      Considering the vast amount of bandwidth he has, 70 some terabytes is not that much traffic.

  4. Comcast by bmk67 · · Score: 4, Interesting

    Comcast, are you listening?

    You don't -have- to be dicks, you choose to.

    1. Re:Comcast by dbreeze · · Score: 1

      Your sarcastic argument presumes that those who are sitting on the nation's wealth earned it, and that those laboring to produce the wealth are getting a fair return for their labors. The daily headlines of corruption by the wealthy and their corporations, compared to the stories of average citizens struggling to stay out of debt to the corporate world, is evidence to the contrary.
      Socialism, capitalism, communism, anarchism, etc. all have characteristics suitable for certain situations in societies, but none are the right solution for all circumstances. The sooner we wise up to the "label and divide" politics around the world the sooner we'll have a chance to find the best governance solutions for more of the world's populations.

      --
      When the king heard the words of the Book of the Law he tore his robes.2Kings22:11
  5. Frontier has no plans for real broadband either by AndroSyn · · Score: 5, Interesting

    In most of Frontier's service areas "broadband" counts as shitty adsl where you are lucky if you get 3mb/s down. They don't need caps, because you can't download anything anyways.

    Seriously, if you've got the choice between Frontier and 4G connection, go with whatever 4G provider there is. Praise FSM if you've got Comcast in a Frontier service area. Seriously, Frontier is that bad, you will be BEGGING for Comcast. They're that bad.

    Frontier pretty much has taken over the unprofitable areas of Verizon's wireline business. They have no desire for infrastructure upgrades, or really anything other than getting you to keep paying.

    1. Re:Frontier has no plans for real broadband either by Anonymous Coward · · Score: 1

      I have Frontier - on a good day ( sunny, no wind, 68 deg F) I get 1mb/s down...I couldn't hit a cap if I tried!
      Tech support has pretty much told me my area is over subscribed and there are NO plans to upgrade - 100% monetized, any upgrades are a total cost - can't take $$$ from those shareholders...

      My choices are cellular or satellite (both expensive) or move ( seriously considering this option).

      I would kill for Comcast !!!!

    2. Re:Frontier has no plans for real broadband either by XxtraLarGe · · Score: 1

      In most of Frontier's service areas "broadband" counts as shitty adsl where you are lucky if you get 3mb/s down. They don't need caps, because you can't download anything anyways.

      I was going to say "they don't need caps, because you can't download anything anyways, because their service is down as often as it's up." I got my in-laws a new 21.5" iMac with the 4K display. We set it up in their home where they have Frontier. I went to show them a 4K video on YouTube, and it took 15 minutes to load completely. They ended up having me swap the new iMac for the old one they had at their business. They have Comcast for business, and the 4K videos stream no problem.

      --
      Taking guns away from the 99% gives the 1% 100% of the power.
    3. Re:Frontier has no plans for real broadband either by PopeRatzo · · Score: 1

      This is the truth. Frontier's sub-DSL speeds and frequent outages make data caps unnecessary, because none of their customers could ever hit those caps.

      --
      You are welcome on my lawn.
    4. Re:Frontier has no plans for real broadband either by Babel13 · · Score: 1

      So this. I just made the switch from Frontier to Comcast for my mom. On Frontier she was getting 768k up, 1.5 mbit down and paying something like $90/mo for that "broadband" and phone service. With services consolidated under Comcast she's getting 6mbit up, 90 mbit down and paying $70/mo for tv/phone/internet + equipment rentals, taxes, and extras. Now Comcast being Comcast their installer fucked up the setup and it took me fighting with 3 different customer no-service call center folks, including 1 "supervisor", and then a drive to a local store to talk to a native english speaking human in person to finally get someone to understand the concept that should the elderly woman living alone with serious medical issues have a problem and her medical emergency button not be able to summon help due to their installers mistakes Comcast might have a serious liability problem and they should probably send a second tech TODAY to correct the problem. But other than that minor hiccup it's great, infinitely better service than Fontier was providing.

    5. Re:Frontier has no plans for real broadband either by AndroSyn · · Score: 1

      Is that you Dan?

    6. Re:Frontier has no plans for real broadband either by Pubstar · · Score: 1

      My roommate and I are paying for 100mbps connections and we get that with ease. We regularly have 2+ TV's streaming from our off site Pled server with people gaming with no problem. During the change over... Well... It was a month of random DCs and outages, but its stabled off pretty we recently. Might just be our area.

  6. Isn't Frontier Mostly DSL? by swb · · Score: 2

    If it is mostly DSL, might the quote be translated to:

    "We deliver service over an inherently bandwidth limited transport technology. We don't need caps because our delivery technology is too slow for anyone to reach them anyway."

    1. Re:Isn't Frontier Mostly DSL? by dbreeze · · Score: 2

      Bingo. To be fair, I'm located halfway up a holler in Yancey County NC, but here's my results from Frontier's speed test:
      Last Result: to Dallas TX
      Download Speed: 1573 kbps (196.6 KB/sec transfer rate)
      Upload Speed: 399 kbps (49.9 KB/sec transfer rate)
      Latency: 123 ms
      Jitter: 2 ms
      6/4/2016, 9:14:07 AM

      Last Result: to Atlanta GA
      Download Speed: 1539 kbps (192.4 KB/sec transfer rate)
      Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
      Latency: 72 ms
      Jitter: 1 ms
      6/4/2016, 9:18:28 AM

      --
      When the king heard the words of the Book of the Law he tore his robes.2Kings22:11
    2. Re:Isn't Frontier Mostly DSL? by PPH · · Score: 1

      FiOS in my neighborhood. So far, I'm happy with Frontier service.

      --
      Have gnu, will travel.
    3. Re:Isn't Frontier Mostly DSL? by petermgreen · · Score: 1

      DSL can go faster if the distances are short.

      The big question for those looking to upgrade "broadband" speeds is whether it's a good idea to install active outdoor infrastructure to go from fiber to faster shorter DSL lines or whether it makes more sense to take fiber all the way to the customer premisis.

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
  7. Everybody hears what they want to hear by Anonymous Coward · · Score: 4, Informative

    The users hear "caps are unnecessary". The investors hear "there will be caps when the market is ready to pay more". Everybody's happy. Good CEO.

  8. Re:data caps are a business decision...motivation. by fustakrakich · · Score: 1

    Caps are bullshit. Charge by the bandwidth and all you infrastructure angles are covered.

    --
    “He’s not deformed, he’s just drunk!”
  9. About face by dosius · · Score: 2

    I remember them singing a much different tune a few years ago - back about the same time Time Warner started playing with the idea, they were only too happy to institute caps, and when in Rochester, NY you had Frontier with caps, and TWC threatening them, people got so pissed off we nearly had them pushing for a law against data caps in Congress.

    --
    What you hear in the ear, preach from the rooftop Matthew 10.27b
  10. Re: data caps are a business decision...motivation by orlanz · · Score: 4, Insightful

    Huh, they are capacity caps, not peak usage caps. How does it matter if you download now vs at night? Peak usage limits on bandwidth make total sense, but that's not what providers are doing.

    How the market will react is by not purchasing bandwidth heavy services. And if the carriers start excluding specific services in the usage count, then they should not only lose their common carrier status but also all these right of way mono/duopolies that they are provided by regulations.

  11. Re:data caps are a business decision...motivation. by supremebob · · Score: 3, Insightful

    I think that Comcast's goal is to make you watch less streaming content from Netflix and the like, and watch more cable TV instead.

    So, yeah, I guess that it "influences behavior", but in a completely self serving manner for Comcast.

    Frontier doesn't seem to care what you use their broadband for. Hell... they have Netflix built into the IPTV boxes, and offer Amazon Prime subscriptions to new customers.

  12. This is true! by Lumpy · · Score: 1

    When I had Frontier for Internet they were unable to deliver more than 9Mbps up and it always failed when it rained. No reason at all for a cap when you cant deliver service to your customers.

    --
    Do not look at laser with remaining good eye.
    1. Re:This is true! by CodeArtisan · · Score: 1

      When I had Frontier for Internet they were unable to deliver more than 9Mbps up and it always failed when it rained. No reason at all for a cap when you cant deliver service to your customers.

      Same here in CT. My service has cut out for 60 seconds or so, 10 times this morning already. They don't need to worry about caps when they just keep cutting off my connection mutliple times each day.

  13. Re:Comcast Should Burn in Hell by gcswt · · Score: 1

    I am a greedy scumbag capitalist and when I look at Comcast I see the devil in corporate form. That's a bit unfair to the devil though, his customer service is better.

  14. Sonic's CEO feels the same by klui · · Score: 1

    http://www.cio.com/article/307...

    Basically AT&T and Comcast want to protect their TV revenue--conflict of interest.