Tesla Admits Defeat, Quietly Settles Model X Lawsuit Over Usability Problems (bgr.com)

An anonymous reader quotes a report from BGR: We can talk about how innovative Tesla is for days on end. Indeed, there's no disputing the fact that the company, in injecting a bit of Silicon Valley ingenuity into the tried and true auto design process, has completely turned the auto industry on its head. At the same time, Tesla helped kickstart the EV revolution, even causing traditional automakers like Porsche and BMW to start taking electric cars more seriously. But in Tesla's zeal to move extraordinarily quickly, problems have inevitably begun to creep in. Specifically, quality control issues still seem to be plaguing the Model X. According to a recent report, avowed Tesla fan named Barrett Lyon recently returned his Model X and filed a lawsuit against Tesla arguing that the Model X was "rushed" and released before it was ready for sale. Now comes word that Tesla has since quietly settled the lawsuit. "In Lyon's lawsuit," Fortune writes, "he claimed the cars doors opened and closed unpredictably, smashing into his wife and other cars, and that the Model X's Auto-Pilot feature posed a danger in the rain. He also shared a video that shows the car's self-parking feature failing to operate successfully." Tesla's response: "We are committed to providing an outstanding customer experience throughout ownership. As a principle, we are always willing to buy back a car in the rare event that a customer isn't completely happy. Today, the majority of Model X owners are loving their cars."

Comments

Re:Tesla is still an exotic car company.

[AmiMoJo]

The front driver's side door has an auto-open feature when you come near it holding the key. The rear doors can be opened remotely or via the console in the car. There are supposed to be sensors that stop them bumping into things, but a few people have said on the forums that they don't always work.

It's the same with summon. There are sensors on the car, but there are also videos on YouTube of it running over stuffed animals standing in for children. Of course you are supposed to be paying attention yourself when using summon. The problem is that Tesla tends to hype features up and send them out as software updates, and then people use them without really reading TFM.