Tesla Admits Defeat, Quietly Settles Model X Lawsuit Over Usability Problems (bgr.com)

An anonymous reader quotes a report from BGR: We can talk about how innovative Tesla is for days on end. Indeed, there's no disputing the fact that the company, in injecting a bit of Silicon Valley ingenuity into the tried and true auto design process, has completely turned the auto industry on its head. At the same time, Tesla helped kickstart the EV revolution, even causing traditional automakers like Porsche and BMW to start taking electric cars more seriously. But in Tesla's zeal to move extraordinarily quickly, problems have inevitably begun to creep in. Specifically, quality control issues still seem to be plaguing the Model X. According to a recent report, avowed Tesla fan named Barrett Lyon recently returned his Model X and filed a lawsuit against Tesla arguing that the Model X was "rushed" and released before it was ready for sale. Now comes word that Tesla has since quietly settled the lawsuit. "In Lyon's lawsuit," Fortune writes, "he claimed the cars doors opened and closed unpredictably, smashing into his wife and other cars, and that the Model X's Auto-Pilot feature posed a danger in the rain. He also shared a video that shows the car's self-parking feature failing to operate successfully." Tesla's response: "We are committed to providing an outstanding customer experience throughout ownership. As a principle, we are always willing to buy back a car in the rare event that a customer isn't completely happy. Today, the majority of Model X owners are loving their cars."

Comments

Shitty refund policy

[mewsenews]

Sounds like the guy had to file a lawsuit to attain or expedite a refund, which sucks.

Notice the weasel language from the rep: "we'd be happy to buy back any unsatisfactory vehicles", not refund. Have to wonder if that means they will only refund market value of a used car.

Re:Shitty refund policy

[stabiesoft]

Given the car had issues almost immediately, lemon law basically says full refund. A minuscule amount would be deducted for miles driven before the FIRST problem was reported. The guy had no ax to grind, he owned a roadster and an S. Tesla was just stupid not to deal with this when he first asked. But then they have had a couple of braindead PR moments.

As a principle? What about in practice?

[bobbied]

So "As a principle, we are always willing to buy back a car...[when]... a customer isn't completely happy"

So much for principle if in practice somebody had to sue you to make you do it..

Re: As a principle? What about in practice?

[Anonymous Coward]

FTFY: The 100% refund that lemon laws require.