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Stopping Trolls Is 'Now Life and Death For Twitter', Argues Backchannel (backchannel.com)

"This is the year that Twitter's future will be determined," argues Backchannel's editorial director, noting that Twitter's revenue growth is slowing, and "None of the features that cofounder Jack Dorsey has introduced since he returned to the company as CEO last year have succeeded in attracting new users." But Backchannel suggests it's because the trolls "are winning," discouraging new sign-ups and driving existing customers to leave. "We suck at dealing with abuse and trolls on the platform, and we've sucked at it for years," Twitter's CEO wrote in an internal memo in 2015. Backchannel argues bluntly that Twitter "has a hate problem." New submitter mirandakatz writes: It's been exactly three years since Twitter first promised to solve its harassment problem. In those three years, the company has made countless such promises, introducing dozens of new "fixes" and even going so far as to ban notorious troll Milo Yiannopoulos last month. But still, abuse on Twitter continues, and stopping it is now critical to the platform's future success...
"Twitter did an excellent job of inventing a digital platform for realtime idea exchange, but it has yet to create the feature that allows the community itself to ferret out the abusers..." writes Backchannel. "And if it cannot figure out how to eradicate the harassers, Twitter's other challenges will remain intractable."

11 of 637 comments (clear)

  1. Oh no by Anonymous Coward · · Score: 5, Insightful

    Yet another "SJWs are the good guys, conservatives are the bad guys" story.

    1. Re: Oh no by Opportunist · · Score: 5, Insightful

      That has nothing to do with homophobia, that's the same rubbish as "you must hate Ghostbusters or you're misiogynist". Shit is shit.

      Yiannopoulos is mostly someone who has noticed quickly how it works today. Be loud, be obnoxious and most of all be controversial. And what could possibly be more controversial than a flaming homosexual who is also a conservative? All you really have to do today to become famous is to create a shitstorm and get people worked up about yourself. Content or an actual message are so overrated. For reference, see Sarkeesian.

      All you have to do is get people worked up about what you say.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    2. Re: Oh no by Opportunist · · Score: 5, Interesting

      And by banning him all they accomplished is giving him a platform. You can't throw a dead cat over your shoulder without hitting a video on how he was treated unfairly by Twitter. I actually remember a video about him declaring that was about the best thing that could happen to him.

      Say what you want, he's good at this game. He knows how to play people.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  2. Twitter isn't interest in stopping trolls unless by SensitiveMale · · Score: 5, Insightful

    those "trolls" disagree with Jack.

    If a troll or harasser happens to have the same political views as Jack, he doesn't care.

  3. Re:Wake me up when they ban RealDonaldTrump by epyT-R · · Score: 5, Insightful

    The real reason for the flack twitter gets is lack of honesty. If they only want progressive views expressed, they need to make it a policy/part of the TOS. Then everyone will know where they stand. No more passive-aggressive moderation of users who express contrarian political views. They'll be banned outright for TOS violation.

  4. Re:They don't have a product by Fragnet · · Score: 5, Insightful
  5. Re:Can't say I agree by MightyMartian · · Score: 5, Insightful

    There's never been a good way to deal with actively disruptive individuals (whether you call them trolls, flamebaiters, or whatever). I remember back in the old Usenet days a few of the more "serious" newsgroups either becoming moderated or creating moderated subgroups simply to try to deal with spammers and trolls. Not a job I would have wanted.

    The problem is bigger now because the Internet is bigger now, and it's every bit as hard to find a good solution to.

    My attitude is that Twitter can do what it likes. It doesn't owe the likes of Milo Yiannopoulos a platform. Of course it risks going the way that so many moderated newsgroup did a quarter century ago, abandoned by users who couldn't stand the restrictive policies and uneven enforcement.

    --
    The world's burning. Moped Jesus spotted on I50. Details at 11.
  6. Re:trolling for clicks by Crashmarik · · Score: 5, Insightful

    Besides, what the hell is Twitter good for anyway?

    I've found that Twitter is good for answering the following sorts of questions:

    Did I just feel an earthquake?

    Did anyone else hear that explosion?

    Is Netflix really down, or is it just me?

    Etc.

    RSS is even better for that, and on the plus side stupid people don't even realize it exists.

  7. Re:raging asshole, maybe, but he is right you know by Anonymous Coward · · Score: 5, Insightful

    He was removed because Twitter could only choose between pissing off the SJW crowd or the crowd following him. There was no middle ground for them Twitter could not win in this.

    It's simply not true and you are on a site which proves it. The middle ground is to moderate them both down. Basically, any troll posts should be allowed, but should be very hard for people to find. Twitter is failing to do something which Slashdot has succeeded in doing for years. This is a clear sign of failure.

  8. Re:raging asshole, maybe, but he is right you know by hsthompson69 · · Score: 5, Insightful

    Mod parent up. Regardless if you're an SJW, or a homosexual conservative, twitter has obviously created a double standard, and the problem isn't with what direction they've chosen (mobs from SJWs okay, mobs of conservatives not okay), but the fact that they chose a direction at all. The arbitrary nature of their actions should be a wakeup call to *anyone*, because tomorrow, it could be you.

    What they should do is create "twitterleft.com" and "twitterright.com", and capture both audiences in their own spaces. Instead, they've at the very least disenchanted the people they censor plus a fair number of those who they don't censor but still care about censorship.

  9. Re:raging asshole, maybe, but he is right you know by Pseudonym · · Score: 5, Interesting

    Basically, any troll posts should be allowed, but should be very hard for people to find. Twitter is failing to do something which Slashdot has succeeded in doing for years.

    Not really, most of the Slashdot old guard has abandoned moderation and the trolls have taken over duties.

    The best way to view Slashdot today would be to make invisible anything which has an equal number of +1 and -1 votes. If one troll faction hates it and the other troll faction loves it, it's probably not worth reading.

    --
    sub f{($f)=@_;print"$f(q{$f});";}f(q{sub f{($f)=@_;print"$f(q{$f});";}f});