Ask Slashdot: How Do You Deal With Unreasonable Companies?

New submitter Ash-Fox writes: I recently ran into troubles trying to get reasonable quality of support from an anti-virus vendor, where they are attempting to cop-out of providing any reasonable support and then refusing to offer refunds under the guise of their EULA does not allow it. However, their EULA does not implicitly say that they cannot provide refunds in other circumstances, as the support tries to imply, and further living in Europe (as is the anti-virus headquarters), this EULA for sales is only valid if that was provided as the terms of sales contract, which it was not. How do other Slashdotters look to address companies that behave poorly and seek to only provide at best their minimum legal requirements?

Comments

"living in Europe"

[Chmarr]

1) Report them to the Better Business Bureau
2) Report them to the Attorney General's Office
3) File a lawsuit, either in small claims court or regular court, as appropriate

Alas, he spoke the magick words "living in Europe".

Re:"living in Europe"

[aphelion_rock]

(1) Name and Shame on Social media
(2) Name and Shame on Slashdot
(3) Assuming you paid by credit card - go through the process of getting the transaction reversed

try this

[JustNiz]

I'd phone them, make sure you're talking to someone a few levels up not just a tier-1 monkey, tell them your story and ask them nicely for a refund, and tell them that if they still say no then you have no option but to take them to small claims court and will also smear their name all over the internet.

Re:try this

[msauve]

"Not even possible if they're not in the same state."

From the summary - "...living in Europe...". As imperialistic as the US is, and as parochial as many of it's citizens are, I'm pretty sure there aren't any "states" involved in this situation. And if you're using "state" to refer to a European nation's political subdivisions, it appears you're wrong.