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Twitter CEO Dick Costolo Secretly Censored Abusive Responses To President Obama, Says Report (buzzfeed.com)

An anonymous reader quotes a report from BuzzFeed: In 2015, then-Twitter CEO Dick Costolo secretly ordered employees to filter out abusive and hateful replies to President Barack Obama during a question and answer session, sources tell BuzzFeed News. According to a former senior Twitter employee, Costolo ordered employees to deploy an algorithm (which was built in-house by feeding it thousands of examples of abuse and harassing tweets) that would filter out abusive language directed at Obama. Another source said the media partnerships team also manually censored tweets, noting that Twitter's public quality-filtering algorithms were inconsistent. Two sources told BuzzFeed News that this decision was kept from senior company employees for fear they would object to the decision. According to sources, the decision upset some senior employees inside the company who strictly followed Twitter's long-standing commitment to unfettered free speech. A different source alleges that Twitter did the same thing during a question and answer with Caitlyn Jenner.

19 of 308 comments (clear)

  1. First Post... by bongey · · Score: 4, Insightful

    The following account has been suspended for violating our terms of service of not agreeing with us politically.

    1. Re:First Post... by guises · · Score: 3, Insightful

      People talk all kinds of shit about Obama too, all the time. That's basically what Twitter is for. But if Trump did a high-profile Q&A on Twitter, you can bet it would be censored. At least it would have been prior to this story being published, now it's going to depend on this reaction.

    2. Re:First Post... by msauve · · Score: 3, Insightful

      "But if Trump did a high-profile Q&A on Twitter, you can bet it would be censored."

      It's not clear from your comment - censored on which side of the dialog?

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
  2. Who Cares? by amiga3D · · Score: 4, Interesting

    As an avid anti-Obama person I can't say that I really care. As much as I think he's been a poor excuse for a president, almost as bad as his predecessor, he's still the President of the United States. I think the office deserves respect even if the person holding it doesn't. If people can't express their displeasure without nasty, obscene and abusive language then I feel Twitter should censor them. If they want to practice their first amendment rights it is not incumbent upon Twitter to allow them a platform for it.

    1. Re:Who Cares? by jcr · · Score: 4, Insightful

      I think the office deserves respect

      Fuck that. The office deserves intense scrutiny.

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
    2. Re:Who Cares? by rworne · · Score: 5, Insightful

      This was for a twitter Q&A session?

      I also am no big fan of the POTUS, but if Twitter was filtering out trolls and other related crap to cut down on the noise, then so be it. I consider it more like moderation rather than censorship.

      As long as the filtering was only for "abusive and hateful" messages, I have no problem with it at all. If they were cutting out legitimate but potentially embarrassing questions based on a political agenda, then I do have a problem.

      The best way to handle this is to up-front disclose that submissions to the Q&A will be moderated and abusive/hateful messages will be deleted.

      --
      I tried every decent and legal way I could think of to resolve the issue w/the business before I rented the chicken suit
    3. Re:Who Cares? by amiga3D · · Score: 4, Insightful

      You can't scrutinize something without being respectful? Or at least civil?

    4. Re:Who Cares? by The+Evil+Atheist · · Score: 3, Informative

      I doubt anyone of you would survive the abuse Obama got over the two terms he's been in office.

      --
      Those who do not learn from commit history are doomed to regress it.
    5. Re:Who Cares? by Aighearach · · Score: 4, Interesting

      Yeah, very not news. IMO if you're doing a sponsored Q&A with a VIP and you don't moderate it, you're just trolling for trolls. And what VIP is going to say yes to you? Of course you better moderate.

      I'm not a VIP, and I wouldn't agree to something like that as a published event if they didn't even have ushers. Even a waiter in a restaurant is going to kick people out if they're hurtling abuse at other diners.

      Like at a baseball game; you can shout whatever you want at the umpire. If you're sitting near the front in an identifiable spot and you shout clearly offensive stuff at the VIPs during intermission events, you might very well get kicked out of the stadium. This is to be expected.

      And no, when you're providing a service you don't really need to warn people that if they're abusive or hateful to other participants, they might get kicked out. That is really basic and obvious.

  3. Liberal echo chamber by Anonymous Coward · · Score: 4, Insightful

    This way they can always point to the comments and say look how many people agree. It's part of a no-negativity culture. Helps hide the truth. Imagine finding out that your post with 1000 likes actually was hated by 100,000 people?

    They don't do this for donald trump or any other figures who don't fit he agenda.

  4. Twitter doesn't filter, they said so by bongey · · Score: 4, Informative

    Q: Do you filter out certain Tweets before they appear on Twitter? A: No
    Our users now send a billion Tweets every four days—filtering is neither desirable nor realistic. With this new feature, we are going to be reactive only: that is, we will withhold specific content only when required to do so in response to what we believe to be a valid and applicable legal request.https://blog.twitter.com/2012/tweets-still-must-flow

  5. Is this really that problematic? by flopsquad · · Score: 5, Insightful

    I fail to see how silencing the GNAA trolls during a Q&A session is cause for great hand wringing. It didn't say they filtered "conservative viewpoints" or "reasoned criticisms"... they said "abusive responses." And it's Twitter's 1st amendment right to allow abuse (within the confines of the law) or not on their platform.

    --
    Nothing posted to /. has ever been legal advice, including this.
    1. Re:Is this really that problematic? by flopsquad · · Score: 3, Insightful
      Your points are well taken. However:

      Second, it creates a skewed picture of people's responses. There's no objective definition of what's abusive and what isn't, and besides, I'm sure that certain levels of dislike cannot be expressed without tripping their filter.

      Even the most socially unacceptable views can be expressed without being abusive. A poster who is really and truly a white supremacist could easily say, "Just being honest, I disapprove of Obama and it's because he is black." Fine. It's not going to win an NAACP award, but it wasn't abusive.

      A poster could likewise say, "I just can't bring myself to vote for Hillary or any other woman." Okay. Evidencing misogyny but not abusive. It's really not that hard, even though the interwebz are flooded with needlessly venomous comments.

      Now, should people be forced to hold back their views and say them "nicely" everywhere in society? Hell no, the 1st Amendment protects the noblest and the vilest speech alike.

      But--more to your final argument--not only is Twitter under no obligation to be a platform for all such speech, they are also under no obligation to be a statistically valid barometer for national politics. If people are using "likes" on FB and Twitter instead of sound polling data (which itself is of dubious value), it's to their detriment.

      The social media consensus was that Trump could never become the Republican nominee, but here we are. That might reflect the user base more than any systemic effort to slant the narrative. Similar echo chambers exist on every axis of the political spectrum, and people hear what they want to hear, to their detriment (if we consider "not properly understanding the reality of a situation" a detriment).

      So believe in the hug-box or not. It's not up to Twitter to teach users, during a Q&A with the President, that some people are racists.

      --
      Nothing posted to /. has ever been legal advice, including this.
  6. The Ministry of Truth in action. by sethstorm · · Score: 4, Insightful

    They don't protect from abuse or harassment, they just protect the leftist narrative. Anything that challenges it, no matter how trivial, is deemed "abuse" or "harassment" for emotional appeal.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  7. The word by sphealey · · Score: 3, Insightful

    I believe the word the linked poster was searching for was "edited", not "censored". When a private organization chooses what to print and what not to print on its platform that is editing.

    sPh

  8. Re:The Eternal Struggle by bongey · · Score: 5, Insightful

    The problem is Twitter is selectively defining what is hate speech and abuse based on what side of the political spectrum it falls on. Which is far worse than any hate speech or abuse that could be said.

  9. Quora does something similar by 31415926535897 · · Score: 3, Interesting

    I used to think Quora was cool, but there was a day that they started censoring replies to Hillary Clinton's answers to question (well, probably her staff's answers).

    I read through her answers and found one of them to be particularly deceitful...beyond normal political spin. So I replied with a stern but thoughtful and truthful post. I did not engage in ad hominem or say anything derogatory. I was clearly not trolling and the follow-up discussion under my thread was outstanding.

    After about an hour, the post disappeared without a trace. No communication to say that the post was flagged or in violation of their terms of service. I've seen very edgy and far more provocative pieces stand in comparison to what I wrote.

    It's become clear that they were only interested in being a mouthpiece for Clinton and her platform. Quora was unwilling to communicate about the censorship despite my repeated attempts to contact them, even to employees who had previously reached out to me. It was utter silence. Since then, I've seen extended invitation to the liberal side of the political aisle to promote their "answers" (read: agenda) into the feeds of their readers. They're supposed to be interest and preference driven, but oddly enough I get all of Clinton's rhetoric despite having signed up for math and science subjects.

    Anyway, I know that Quora isn't Twitter, but it is alarming how hard these social media companies feel compelled to censor the dissent against their prospective. What are they afraid of? I also find it disgusting that they act so anti first amendment in the country and culture that allowed them to thrive. Flaming hypocrites, all of them.

  10. Seems reasonable to me by JustAnotherOldGuy · · Score: 3, Insightful

    Actually, it seems reasonable to me to filter out abusive and hateful replies, since it's unlikely they'll add much to the discussion.

    Are people spouting racial epithets or hurling insults going to encourage any thoughtful responses or materially improve the Q&A session? No, probably not.

    I also think that general interaction with the president of your country should be conducted with some decorum by default, but maybe that's just me. Maybe I'm just out of touch.

    Even the presidents and politicians whom I can't stand would get some basic civility and respect from me, in some cases the bare fucking minimum. In terms of the president, whether or not I like whoever it is, if we ever meet he/she will get some respect and civility from me.

    --
    Just cruising through this digital world at 33 1/3 rpm...
  11. Re:Trolls are a danger to a free society by sexconker · · Score: 3, Informative

    If you abuse a right, you risk having it taken away from you

    No, you don't. Rights aren't privileges. The right to free speech is inalienable.