Former Twitter Employees: 'Abuse Problem' Comes From Their Culture Of Free Speech (buzzfeed.com)

Twitter complained of "inaccuracies in the details and unfair portrayals" in an article which described their service as "a honeypot for assholes." Buzzfeed interviewed 10 "high-level" former employees who detailed a company "Fenced in by an abiding commitment to free speech above all else and a unique product that makes moderation difficult and trolling almost effortless". An anonymous Slashdot reader summarizes their report: Twitter's commitment to free speech can be traced to employees at Google's Blogger platform who all went on to work at Twitter. They'd successfully fought for a company policy that "We don't get involved in adjudicating whether something is libel or slander... We'll do it if we believe we are required to by law." One former Twitter employee says "The Blogger brain trust's thinking was set in stone by the time they became Twitter Inc."

Twitter was praised for providing an uncensored voice during 2009 elections in Iran and the Arab Spring, and fought the secrecy of a government subpoena for information on their WikiLeaks account. The former of head of news at Twitter says "The whole 'free speech wing of the free speech party' thing -- that's not a slogan. That's deeply, deeply embedded in the DNA of the company... [Twitter executives] understand that this toxicity can kill them, but how do you draw the line? Where do you draw the line? I would actually challenge anyone to identify a perfect solution. But it feels to a certain extent that it's led to paralysis.
While Twitter now says they are working on the problem, Buzzfeed argues this "maximalist approach to free speech was integral to Twitter's rise, but quickly created the conditions for abuse... Twitter has made an ideology out of protecting its most objectionable users. That ethos also made it a beacon for the internet's most vitriolic personalities, who take particular delight in abusing those who use Twitter for their jobs."

Comments

Re:Moderators are the opposite of free speech

[0100010001010011]

Slashdot has the best system I've seen so far. Reddit's just leads to bandwagoning. Slashdot is capped at -2:5.

Additionally if I only have 5 points I'll usually not waste them on 0, I normally just browse at +2. Back in the day you would have entire threads of +5s. I'll save them for someone that needs modded up, not waste it on someone that doesn't need to be heard.

Slashdot a "major website"?

[sjbe]

Agreed. Slashdot has easily the single best method of moderating out of every major website

Kind of adorable that you think slashdot is still a "major website". 10-15 years ago slashdot kind of mattered. Someone posted a link and it would generate so much traffic it could crash the server (slashdotting). Not so much anymore. Comment volume has dropped substantially, a lot of the "celebrities" (for lack of a better word) that used to read and comment have long since moved on. Many of us (myself included) still find it amusing and fun but slashdot isn't the force in the geek community that it once was.

it's simple - we have precedents

[argStyopa]

...if they in ANY way moderate their content, then they're akin to a bbs provider or chat room provider and thus liable to the content itself. If someone is abused or stalked or whatever, then Twitter should be held liable.
or ...if they refuse to control content in any way, then I think they'd have the protected status of a common carrier like a telco. I can't sue the telco (with any reasonable chance of winning) if someone calls me up and tells me I'm an asshole (ok the truth may provide a defense there in any case...).

Of course, from my understanding they have been practicing filtering, some might say tendentiously, so IMO that should make them massively vulnerable to anyone suing them because of trolls, etc.

After all, we seem to have forgotten a few fundamental fact of Twitter: NOBODY *HAS* to look at the fucking thing. If you're uncomfortable with what's being said...stop reading it?

Re:Moderators are the opposite of free speech

[Ol Olsoc]

Agreed. Slashdot has easily the single best method of moderating out of every major website, changing that would be foolish.

And Twitter is finding out what Usenet found out. When you have 0 restraints, you do indeed become a honeypot for assholes. It's called the "Tragedy of the Commons". When completely unfettered, any common era sinks to the bottom, as productive people find out that the assholes have made the place completely unproductive. The term TofC came about from public parks with completely open access that ended up becoming grazing grounds as farmers brought livestock which of course chased out the people using it as a park. But hey! free access for all right?

A good example more akin to online sites is what happened to usenet. A small example is at one time, there was an electronics group called rec.radio.antenna. I was on the group for a number of years. It was a tremendous resource, with some highly respected professional designers, Amateurs who also made contributions to the SoA, and a lot of people there to learn from them.

It also had a few kooks, but not the jackass variety, just guys with strange theories. You could have a rational exchange with them, and often they served as a goad to make you think.

And a few weirdos - but they were manageable.

Then, as the entry requirements to the internet became lower, a new element snuck in. And they were strange to say the least. Some had definite psycho-sexual issues that would make the typical "haiku faggot" AC here in slashdot blush. And of course, they would get into flame wars with each other, and try to draw the rest of us in.

As well, there was the odd equalization issue. Some kid with mom and dad's computer could get in the group, and go after the experts. A group of people carrying on a real conversation, and here's the kid screeching about how the expert likes to fuck pigs, or even physical threats.

And Usenet was so big on allowing the folks with the severe issues to have their say, even if it was turning the group into literary porn, and allowing the expert to be hammered with insult and threats. Their answer? block them with your newsreader.

Then the kooks started opening up dozens, in one case thousands of new accounts to get around the blocks. It was so freaking weird, as they not only wanted their insane range war, they wanted the normal users to have to see it as well.

So one by one, the actual users of the group went away. First it was the experts, then the rest of us. Now? well, a few of the kooks are still there, and precious little else. Group after group went through the same assault. Usenet is dead for all practical purposes.

Tragedy of the commons.

And yeah, Twitter is going the same way. It is a honeypot for assholes, no matter what they might think.

Here in Slashdot, the moderation system is not perfect, but it is about as perfect as you can get in a world with both normal people and assholes.