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'Only Voice Memos Can Save Us From the Scourge of Email' (qz.com)

Emails are great -- so much so that many believe that it's one of the best inventions of all time. But when you get hundreds of emails everyday, things could get harder to handle. Understandably, many have resorted to alternatives such as Slack, Gchat, and other IM services to offload many of the things they previously did exclusively via emails. An article on Quartz today argues that perhaps voice notes is the best alternative to emails. From their article: There's a solution staring us right in the face: a technological tool that preserves the intimacy of the human voice without requiring people to sync up their schedules. As a number of remote workers, diaspora communities and expats have already discovered, voice notes might just be the answer we've been waiting for. Barcelona-based filmmaker Philippa Young, for example, relies on WhatsApp's voice notes to communicate with her nomadic yet tight-knit team of 15. She sends audio notes throughout the day that range from just a few seconds in length to 10 minutes. The system allows her far-flung coworkers to respond whenever the sun rises in their time zone or they manage to find a stable wifi connection. [...] Voice notes also offer an antidote to one of the primary anxieties of the digital era "the fear that emails, texts and instant messaging rob conversation of emotional nuance, leading to endless misunderstandings and social blunders. "The thing that I really value about it for our team spread out across the world is that when I get a voice note from someone, they've spoken to me and I hear their tone of voice," Young adds. "You can hear in someone's voice how they're feeling."

15 of 290 comments (clear)

  1. So glad I don't work with her by Anonymous Coward · · Score: 5, Insightful

    Sounds bloody annoying.

    1. Re:So glad I don't work with her by Austerity+Empowers · · Score: 4, Insightful

      It's not just your company. This is a trend on the internet too. It used to be you could google for a term and get a list of steps to do. Now you get a 30 minute video (subscribe please!) with a lot of fluff and chat.

      Dry technical manuals have their place, and they're very useful at what they do. But you don't normally read them cover to cover.

    2. Re:So glad I don't work with her by JaredOfEuropa · · Score: 4, Insightful

      Not just that. I only need a couple of minutes to go through 50 emails: most I can delete just by looking at the title, the rest I open, skim and delete or file as appropriate. Voice memos? I am going to have to open and listen to every one of them just to find out if they are spam or not, and if I get one from a legitimate source, I am going to have to listen to the whole damn thing to find out if there is something worthwhile in there.

      Voice memos do not solve spam or email volume issues, instead it will massively excaberate those issues. And I bet we will have the added joy of having to listen to other people's voicemail again, like in the bad old days.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  2. Reading is faster by Anonymous Coward · · Score: 5, Insightful

    Sounds great, but you can read faster than you can listen to someone talking. Do you really want to have to listen to dozens, or even hundreds, of messages every day? Isn't this why people hate their voicemail?

    1. Re:Reading is faster by Ungrounded+Lightning · · Score: 3, Insightful

      you can read faster than you can listen to someone talking

      And you can process it even faster, by non-sequentially jumping your attention to the meat of the matter. I'd estimate you can process AT LEAST ten short text or email messages in the time it takes to handle one. That's an entire order of magnitude. For many people and situations it will be far more.

      There are a number of other problems, but this alone kills the idea (except, perhaps, for a few special - and small - groups and situations where some other advantage, such as a key member who doesn't do process text well or when voice side-channel information (such as emotional state) are key).

      Think about it: A company using voice rather than text messages might need ten times as many people to do the same work. Try that in a competitive market and see how long your company survives.

      --
      Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  3. Hell No by friedmud · · Score: 5, Insightful

    We already fought this battle once... the enemy at that point was Voice Mail (may it rest in peace).

    Unnecessary email is annoying, but easily dealt with. Unnecessary voice mail is the scourge of the earth. There is no way to easily flip through it to see if there is something interesting buried in there and people are apt to leave messages that are FAR too long. Further, I can read WAY faster than I can listen to someone slowly get around to the point of their message.

    No: voice mail failed for good reasons... and it needs to stay dead.

    1. Re:Hell No by ColdWetDog · · Score: 3, Insightful

      "Ymmm. Hmm. Oh. Hey, Steve - remember that thing we talked about the other day? Umm, the uh, widget interface that looks like a squiggle with projectile vomiting? Well, uhm, uh, wait, no it was the one that looked like Justin Beiber. Or something like that.

      Well, anyway, what I wanted to say it that, I think and Mary thinks to and, ummm."

      Spare me. I'll take less emotional baggage any day. I'm justl getting to the point where emojis don't give me the shakes.

      --
      Faster! Faster! Faster would be better!
    2. Re:Hell No by Alomex · · Score: 3, Insightful

      Na gut betrayed. Ring voice to text is the best. Can't wait for it. Antrieb Ebay popel.

      *** actual voice to text conversion of my reply to you using Google android.

  4. No way. by poptix · · Score: 5, Insightful

    I already ignore my 3 voicemail boxes. I can't stand youtube "articles" where they drone on for 20 minutes in what should have been a 2 paragraph piece of text.

    I can scan over a few hundred emails in the time it takes to listen to a single voicemail, which is all this is.

    --
    Just because you disagree doesn't mean it's not true.
  5. Searchable and indexable by JonnyCalcutta · · Score: 4, Insightful

    No, sorry. One of the many useful things about emails is that they are searchable. I only delete junk or spammy emails and its not uncommon for me to search them for some bit of information I need. Even some that are years old.

    I don't want to go back through 10,000 voice mails looking for some relevant information. Plus, I really don't want to listen to someone rambling on when I could skim it for relevant information in seconds.

    1. Re:Searchable and indexable by JonnyCalcutta · · Score: 4, Insightful

      Now that I've taken the time to skim read the article, its even worse than I thought.

      "The practical benefit of saying an awful lot without having to turn your slightly inarticulate thoughts into an articulate email is obvious"

      No its not. Just no. I'd love to hear the un-edited opinions of her employees.

  6. Voicemail, The Vinyl Records of Communication by RobotRunAmok · · Score: 3, Insightful

    It seems that every new generation feels the need to reach back and resurrect some tech that was painful-but-the-best-we-had 20 years ago and embrace it enthusiastically like they have just discovered a trove of of forgotten Power Crystals from the Lost City of Atlantis.

    Note to Hipsters: Next time you want to re-cool-ify some recording medium that -- mysteriously !!! -- died quietly back when you were still wearing plastic pants, please first check with one of us who were at the funeral...

  7. Um, yeah, ok, about that, ummm, howbout no by Snotnose · · Score: 3, Insightful

    Honestly, the way some people talk on the phone makes listening to their voice mail annoying as hell. They ramble, go off topic, clear their throat, go on and on, and finally get around to telling you what you need about when the time limit expires. So then they have to call again, tell you all about how the previous voice mail cut them off, ramble a bit, repeat as needed.

    I fucking hate voice mail.

  8. crap shilling article is crap by Thud457 · · Score: 5, Insightful
    1. obvious reacharound for Whatsapp:

    WhatsApp Voice Message comes with several other big advantages as well. It's free, and unlike FaceTime or Skype, asynchronous, so it's convenient to use across time zones and doesn't require scheduling in advance. While other voice messaging options exist on apps including iMessage, Line and Viber, WhatsApp has the distinction of being integrated into a platform that people all over the world already use.

    but:

    Our different media choices are actually part of the message itself now,

    This is why my chosen medium is rocks and broken bottles.

    2. an solution to an actual problem -- for one specific subset:

    A lot of this popularity is owed to the fact that it offers Chinese users a break from the laborious work of typing in Chinese characters, which requires searching for characters that convey both the correct meaning and pronunciation.
    ...
    "Typing out Chinese characters is such a pain, so it was easy to adapt to voice message because it's very convenient"

    3.

    "The practical benefit of saying an awful lot without having to turn your slightly inarticulate thoughts into an articulate email is obvious," Young, who is also a friend of mine, tells me in an audio note.

    Dear Cthulhu, take me now!
    One of the main reasons I LIKE email is that it gives the sender time to organize their thoughts. Much better than listening to some user or boss hem and haw and backtrack and contradict themselves wasting endless minutes of my life.

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  9. Tape storage vs RAM by wwalker · · Score: 4, Insightful

    Voice/audio will never be better than text (email) because RAM is always better than SAM (sequential access memory). When you are listening to some audio, you are processing information sequentially and you have to listen to the whole thing to get it. When you have the entire text in front of you, you can jump around as needed, to speed up processing. Not just skipping ahead to get past overly verbose explanations, but also going back a sentence or two for a second read in case you are not quite getting the point. Try that with a voicemail: "What did he mean by "that other time"?! ah, right, I think he was going on about it earlier. I guess I'm going to have to listen to the whole thing one more time. Dammit, I spaced out again during that long tangent, what was the point he was trying to make after all? I guess I'm going to have to listen to the whole thing the third time."

    Also, when you are the one doing the reading, you have full control over the speed. You can slow down during complicated parts, giving yourself time to get it, and speed up over trivial stuff. Not so much with voicemail: can't just slow down someone's speech, or speed it up as needed.