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Samsung to Customers: Stop Using Note 7, Then Wait For Replacements (samsung.com)
Samsung is now telling owners of their Galaxy Note 7 to "power down your device and return to using your previous phone. We will voluntarily replace your Galaxy Note7 device with a new one, beginning on September 19th... We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers." The BBC reports:
Samsung has urged owners of its Galaxy Note 7 phones to stop using or exchange the devices as they risk exploding. A statement by Samsung, the world's biggest mobile phone maker, said "our customers' safety is an absolute priority..." Earlier on Saturday, aviation authorities in the United Arab Emirates banned use of the devices on the Emirates and Etihad airlines.
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
You aren't supposed to use it - but at least it has a headphone Jack.
The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
waiting on Volkswagen and Samsung
How on earth will anyone tell they have a fixed phone? Will it have a big S on it for safe. Or be a different colour? Or will you have to find some tiny serial number and look it up?
I do feel sorry for Samsung, as you can test hundreds of samples and not see a problem, but when you sell millions it only takes a low failure rate with a big consequence to have major repercussions.
46137
Is it at least waterproof?
After they first denied then ignored the leaky Galaxy S7 Active, I don't have much confidence in Samsung. This time they're afraid of more damage than just the phone, so they have to take it seriously, but with the Active, they just said they would replace them under warranty if they failed (about half would, but who is going to test theirs?). Considering that it's a known defect and they didn't recall them, I hope they get sued for data loss.
Leave it to the fandroids to find a way to bash Apple even when it's their own devices exploding.
Return to using your previous device? Unlike an expired auto insurance card which many people stick in the glovebox, most "previous devices" have been traded in or sold to offset the cost of the new device thus leaving the hapless buyer device-less. Sorry about that.
sPh
I'm already waiting on the superior "7" release: the iPhone 7.
...We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers."
I really hate that patronizing attitude. And highest quality by whose standards?
Well Samsung, I'm sorry for the inconvenience of the class action lawsuit I'm joining. And I'm sorry for the inconvenience of the millions of dollars in legal fees it's going to cost you.
Earache my eye
“He’s not deformed, he’s just drunk!”
...what to do! I'll stop using it as soon as you pry it out of my cold dead ha
"... We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. ..."
Isn't this saying the Note 7 batteries were the highest quality, as Note 7 device replacement is a continuation of delivery of said highest-quality products? *confused*
those odds aren't all that bad
I don't think there are "fandroids" in the sense of the droids arguing that android is a wonderful OS. It seems they mostly define their use of it in opposition to its competitors.
Samsung does make their own OS, Tizen.I never used it but it doesn't appear to be taking the world by storm. My guess is they produce droid phone because there's more or less nothing else they can use and still get people to use it.
But they are recalling 100% of the devices. Its going to hurt, but kudos for doing the right thing. Do you think apple would do this? Hell no.
Sell it on eBay for $5,000
Churchill's quote: "A fanatic is one who can't change his mind and won't change the subject."
This situation and post has literally nothing to do with Apple, yet at the time of writing there's around a third of the threads talking about Apple and some fantasy reaction they may or may not have had if faced with this circumstance. People - for gawd's sake give it a rest.
Is it at least waterproof?
The flames it emits are hot enough to turn any nearby water into a kind of gaseous shield.
If you direct the output of the flames you can also use the phone as a means of propulsion, look for the Note7 Nozzle Xtreme cases to hit the market soon.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Samsung doesn't use Tizen for the same reason Apple doesn't use it's own chips in MacBooks. There is a certain level of compatibility that is expected, and if you abruptly change it, you effectively start over from zero.
In the case of Samsung, they are stuck, because even if they just abruptly decided to drop Android, that would just push those who want to stay in the Android ecosystem to install CyanogenMod or whatever unofficial Android OS, and those who step up to use Tizen will find that none of their software library works.
The same with LG. LG bought WebOS, but doesn't use it.
If we were all still using dumbphones, the OS wouldn't matter because nobody uses their dumbphones for anything but voicemail. The point of the Blackberry was to use data (used to have it's own proprietary network) to send secure messages, voice calls was really of a second feature. Blackberry has QNX.
Everywhere you look the only one committed to Android is Google itself. Google, despite buying Motorola, Google sold it to Lenovo. So Lenovo could switch it to whatever OS they want and then Google has NO Android vendors but some low-end chinese devices that nobody wants.
I want Galaxy Note 3 for a bigger phone with a small thumb keyboard on it.
https://www.youtube.com/c/BrendaEM
I despise Samsung - not as much as I despise Microsoft, but plenty. I am therefore pretty happy that this is happening to them.
Moderators, really, don't think it can't happen
“He’s not deformed, he’s just drunk!”
How many trade their old phones in when they get a new one? I myself learned the hard way that trading in too soon after buying a new phone not such a good ideal. I think this move if certainly warranted given the severity of what has occurred. But I wonder if this is being handled through carriers or Samsung directly?
I think for myself if I had one that was affected I would seriously have to reconsider some other model instead.
The wife and I had continued using my Note7 up until yesterday, because I figured 1) the chances were pretty small(ish) that our phones were affected and 2) we hadn't yet had an official response from what Verizon was going to do. When I got the Samsung email yesterday, I decided that we should at least go to the local corporate Verizon store and see what they said. An hour later, we walked out with "loaner" phones (I got the s7, the wife got the s7 edge) and the promise that we would receive notification (text or email) when the fixed Note7s were going to be available. It wasn't too much hassle; they simply treated it as an exchange (they put the difference in taxes paid for the Note7 verses for the S7s on a gift card, which we'll use to pay that difference again when we get the Note7s) and I can't really see how they could have done much different. We're keeping all the accessories for the Note7, so we don't have to worry about any returns, and the rep we spoke to said the Zagg screen/back covers we bought would be replaced under the lifetime warranty Zagg offers. It's not a great situation, but I'm happy with the Samsung and Verizon responses.
LG sells tons of devices that run WebOS. Most of them have at least a 37" display.
One must wonder how great management feels about the decision to glue the battery in... that 'feature' certainly made me change my mind about even getting the device. Meanwhile my trusty S3 is munching its way through battery #3.
And I do wonder, with the number of slightly different designs out there at what point someone will discover standardization and architect the phone around it? But then, I guess, the value of interchangeable parts was always overblown...
apple had exploding phones just they made users sign a NDA to get a new phone .
Well im a little disappointed kinda, it was meant to be a funny post but im guessing i made a few apple fanboys mad. oh and i dont own a smartphone. i use an LG306G lol
Jack of all trades,master of none