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Samsung to Customers: Stop Using Note 7, Then Wait For Replacements (samsung.com)
Samsung is now telling owners of their Galaxy Note 7 to "power down your device and return to using your previous phone. We will voluntarily replace your Galaxy Note7 device with a new one, beginning on September 19th... We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers." The BBC reports:
Samsung has urged owners of its Galaxy Note 7 phones to stop using or exchange the devices as they risk exploding. A statement by Samsung, the world's biggest mobile phone maker, said "our customers' safety is an absolute priority..." Earlier on Saturday, aviation authorities in the United Arab Emirates banned use of the devices on the Emirates and Etihad airlines.
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
You aren't supposed to use it - but at least it has a headphone Jack.
The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
waiting on Volkswagen and Samsung
How on earth will anyone tell they have a fixed phone? Will it have a big S on it for safe. Or be a different colour? Or will you have to find some tiny serial number and look it up?
I do feel sorry for Samsung, as you can test hundreds of samples and not see a problem, but when you sell millions it only takes a low failure rate with a big consequence to have major repercussions.
46137
Is it at least waterproof?
After they first denied then ignored the leaky Galaxy S7 Active, I don't have much confidence in Samsung. This time they're afraid of more damage than just the phone, so they have to take it seriously, but with the Active, they just said they would replace them under warranty if they failed (about half would, but who is going to test theirs?). Considering that it's a known defect and they didn't recall them, I hope they get sued for data loss.
Leave it to the fandroids to find a way to bash Apple even when it's their own devices exploding.
Return to using your previous device? Unlike an expired auto insurance card which many people stick in the glovebox, most "previous devices" have been traded in or sold to offset the cost of the new device thus leaving the hapless buyer device-less. Sorry about that.
sPh
...We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers."
I really hate that patronizing attitude. And highest quality by whose standards?
Well Samsung, I'm sorry for the inconvenience of the class action lawsuit I'm joining. And I'm sorry for the inconvenience of the millions of dollars in legal fees it's going to cost you.
...what to do! I'll stop using it as soon as you pry it out of my cold dead ha
I don't think there are "fandroids" in the sense of the droids arguing that android is a wonderful OS. It seems they mostly define their use of it in opposition to its competitors.
Samsung does make their own OS, Tizen.I never used it but it doesn't appear to be taking the world by storm. My guess is they produce droid phone because there's more or less nothing else they can use and still get people to use it.
Sell it on eBay for $5,000
Churchill's quote: "A fanatic is one who can't change his mind and won't change the subject."
This situation and post has literally nothing to do with Apple, yet at the time of writing there's around a third of the threads talking about Apple and some fantasy reaction they may or may not have had if faced with this circumstance. People - for gawd's sake give it a rest.
Apple did something similar with the iPhone chargers which is why all the new ones had the green dot ( I believe it was 3G charger, which the plugs could end up detached from the charger ). They also did a recall of knock off third party chargers and replaced them with genuine ones after a bunch of issues with including a KIRF charger killing someone.
Is it at least waterproof?
The flames it emits are hot enough to turn any nearby water into a kind of gaseous shield.
If you direct the output of the flames you can also use the phone as a means of propulsion, look for the Note7 Nozzle Xtreme cases to hit the market soon.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
I don't think they're doing this out of the goodness of their heart. Samsung had sold about 26 million of the things as of a month ago, which mean that (if their estimates are correct and truthful) there are 650 devices in the wild that have this problem.
This could, very possibly, lead to hundreds of fires and who knows how many actual explosions -- and Samsung would be responsible for ALL the consequences, direct and indirect, of those events. If Samsung knew and failed to take action, then they'd be open to extra punitive damages too.
Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
I want Galaxy Note 3 for a bigger phone with a small thumb keyboard on it.
https://www.youtube.com/c/BrendaEM
I despise Samsung - not as much as I despise Microsoft, but plenty. I am therefore pretty happy that this is happening to them.
Moderators, really, don't think it can't happen
“He’s not deformed, he’s just drunk!”
The wife and I had continued using my Note7 up until yesterday, because I figured 1) the chances were pretty small(ish) that our phones were affected and 2) we hadn't yet had an official response from what Verizon was going to do. When I got the Samsung email yesterday, I decided that we should at least go to the local corporate Verizon store and see what they said. An hour later, we walked out with "loaner" phones (I got the s7, the wife got the s7 edge) and the promise that we would receive notification (text or email) when the fixed Note7s were going to be available. It wasn't too much hassle; they simply treated it as an exchange (they put the difference in taxes paid for the Note7 verses for the S7s on a gift card, which we'll use to pay that difference again when we get the Note7s) and I can't really see how they could have done much different. We're keeping all the accessories for the Note7, so we don't have to worry about any returns, and the rep we spoke to said the Zagg screen/back covers we bought would be replaced under the lifetime warranty Zagg offers. It's not a great situation, but I'm happy with the Samsung and Verizon responses.
apple had exploding phones just they made users sign a NDA to get a new phone .
Well im a little disappointed kinda, it was meant to be a funny post but im guessing i made a few apple fanboys mad. oh and i dont own a smartphone. i use an LG306G lol
Jack of all trades,master of none