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Yelp Is Not Liable For Negative Rating 'Stars' On Website, Says Appeals Court (cbsnews.com)
An anonymous reader quotes a report from ABC News: Online review site Yelp's star rating system does not make it responsible for negative reviews of businesses because it is based on user input, a federal appeals court ruled on Monday, dismissing a libel lawsuit filed against Yelp by a Washington state locksmith company owner. The 9th U.S. Circuit Court of Appeals said the star rating system that Yelp features is not content created by the company that helps guide people to everything from restaurants to plumbers. Under federal law, the decision said, Yelp is not liable for content its users post. The ruling focused on the libel lawsuit filed by Douglas Kimzey, a locksmith business owner in Redmond, Washington. The court said Kimzey's business received a negative review on Yelp in 2011. The review by a person identified in court documents only as "Sarah K" gave Kimzey's company one star out of five, saying it was slow to respond to a car lockout and then overcharged. The appeals court has ruled previously that the 1996 Communications Decency Act lets websites provide "neutral tools" to post material online and that they cannot be held liable for libelous or potentially libelous material posted by third parties. Monday's ruling affirmed a lower federal court decision that also dismissed Kimzey's claim that Yelp should be held liable for distributing reviews to search engines. The appeals court said distributing the content does not make Yelp the creator or developer of the content.
maybe he should have been faster and charged a more reasonable rate >_>
Entirely possible.
But I have to wonder about reviews that I encounter about 10% of the time that are so outlandish that they can't possibly be true: "I ordered a mocha latte, but received a plain black coffee. And I waited 45 minutes for it!!11!!1" SRSLY?? You waited 45 minutes for a cup of coffee without saying anything or taking any action to speed things up?? Sure, that's entirely believable!
Or hotel reviews of the form: "The people at the check-in desk were very rude and ignored all of our requests. The bed was pilled to the ceiling with human feces and there were roaches completely filling up the coffee dispenser. We only stayed 5 days instead of our originally planned 6 days."
The problem with Yelp is that the buttons for rating reviews only allow for positive/upvotes. When there's obvious garbage there's no way to vote it down other than to report it, which I doubt does any good.
tl;dr Yelp is only moderately useful. Read reviews with a critical eye.
slashdot: A failed experiment.
The question before the court was "Is Yelp liable for a user's review?", not "Is Yelp a Good Guy or a Bad Guy?".
And the answer is "No, of course they fucking aren't". That answer is true even if/though some of Yelp's business practices are shady.
This isn't a case of "courts protecting corps with deep pockets", it's a case of "courts correctly ruling on the law as is their job". The fact that Yelp was on the winning side doesn't change that.
Yelp! regularly takes down long, well thought-out reviews of companies – yet they leave three-liner one-star ratings of the same company up despite protests of unfairness.
Yelp! has been caught accepting payola before.
How this pay-to-play environment is supported by such a weak "star-rating" argument is beyond my comprehension.
Yelp! shakes down companies that want to suppress negative reviews. And on the flip side – someone with an axe to grind can get Yelp! to take down the only coherently written reviews, by people with many reviews under their belt, while leaving-up one-star ratings by fob accounts with ZERO reviews prior to that single one.
Yelp! is a racket. As in racketeering.
You should check the law in your state. In California, for example, those clauses are illegal. And, depending on if, or how often, the business has been caught; can return a payout to you starting at $2500, and going up to $10000.
Imagine all the people...
If you are the customer, and paying out of your own packet, why do not you walk away?