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Samsung Formally Recalls The Galaxy Note 7 (cnn.com)

While Samsung has recalled its Galaxy Note 7 smartphones on September 2 due to faulty batteries, the company has yet to formally recall them with the U.S. Consumer Product Safety Commission. That is, until today. CNNMoney reports: While Samsung hammered out its formal recall plan with U.S. regulators, the FAA told airline passengers to turn off the phones when flying due to the safety risk. This week, New York City's transit system followed suit. And the CPSC urged Note 7 owners last week to turn off their phones even though a replacement version had yet to be finalized. Following Thursday's formal recall, the FAA revised its warning. Note 7 owners must not only turn off the device on airplanes, it said, but also protect the power switch "to prevent the phone from being unintentionally activated." The U.S. CPSC tweeted today: "#Recall: 1M @SamsungMobileUS #GalaxyNote7 smartphones; serious burn/fire hazard; Act Now: https://t.co/6v1egZlrRm." The recall could not have happened at a worse time for Samsung, as Apple's iPhone 7 debuts tomorrow.

48 comments

  1. This bothers me by BlueCoder · · Score: 1

    Does anyone in the government understand statistics rather that just protect their paycheck?

    It's like please take out an insurance claim prior to boarding the plane just in case your spontaneously combust.

    You do realize all the Chinese replacement batteries that have been replaced of people that have been boarding planes for the past 10 years is like 10,000 times the number of GN7's that have trickled onto the market?

    1. Re:This bothers me by Anonymous Coward · · Score: 0

      This story is as much about samsung issuing a recall without filling out the proper paperwork as anything else. The CSPC is making damn sure people know that they make recall decisions, not the companies.

      That bothers me more than a phone with a faulty battery.

    2. Re:This bothers me by thegarbz · · Score: 1

      Yes the government understands statistics. Clearly much better than you do given that you're comparing an unknown and largely unproblematic issue of fake Chinese batteries with the very well known admitted manufacturing defect that could cause literally any Tab 7 to bust into flames anywhere.

      When the manufacturer themselves say "this is not safe, turn it off and don't use it", it shouldn't bother you that government agencies don't want these close to any services they provide.

    3. Re:This bothers me by JoeyRox · · Score: 1

      Actually the government understands statistics very well when it comes to evaluating the cost/benefit of product safety issues vs the potential risk to human life. In fact the government uses a risk model that requires them to place a monetary value on an individual life - right now that value is $9.1M for the EPA, $7.9M for the FDA, and $6M for the DOT.

    4. Re:This bothers me by macs4all · · Score: 1

      Does anyone in the government understand statistics rather that just protect their paycheck?

      It's like please take out an insurance claim prior to boarding the plane just in case your spontaneously combust.

      You do realize all the Chinese replacement batteries that have been replaced of people that have been boarding planes for the past 10 years is like 10,000 times the number of GN7's that have trickled onto the market?

      Although I tend the same way about (usually bootleg) "genuine" batteries that really aren't (see, also, "capacitor-gate" of early 2000's), I must point out the empirical evidence against your position, or else there would be a constant drumbeat of news stories about those knockoff batteries catching fire/exploding, to the point where the GN7's battery issue would have just been lost in the noise of competing similar stories.

      But no. What we have instead is a bad combination of battery and charging profile, or perhaps an especially piss-poor battery design, that has created a firestorm (pun intended) of clustered news stories.

      See what I mean?

  2. Butchering a line of dialog from "Serenity" by willoughby · · Score: 1, Offtopic

    "Sure would be nice if we had a USER REPLACEABLE BATTERY now, wouldn't it?"

    1. Re:Butchering a line of dialog from "Serenity" by thegarbz · · Score: 0

      Why? Recall would still have to happen. Cost of the recall itself dwarfs the cost of reworking the phone, and given that Samsung has sold 330million phones last year alone, and are now recalling a crappy little 2.5 million this is little more than a blip in the cost of doing business, especially for a company that made a profit of >$7bn last year.

    2. Re:Butchering a line of dialog from "Serenity" by GuB-42 · · Score: 1

      A water resistant phone with a removable battery.
      This is definitely not possible.

    3. Re:Butchering a line of dialog from "Serenity" by Anonymous Coward · · Score: 0

      Because, although manufacturers would loathe to admit it, mostly batteries have relatively similar sizes and connections, so if they standardized mobile phone batteries and made them so the user could replace them (even if it required a screwdriver or some such), then you could just swap them out, and not throw out the electronics (the expensive part) with the rest.

    4. Re:Butchering a line of dialog from "Serenity" by rtb61 · · Score: 1

      Now are you saying that as an end user or an employee of Samsung, kinda works either way ;D. Still really is a solid lesson as to why a user replace able battery is preferable.

      --
      Chaos - everything, everywhere, everywhen
    5. Re:Butchering a line of dialog from "Serenity" by Anonymous Coward · · Score: 0

      Why would you think that? The non-replaceable battery means that every single phone they sold so far can only be sold as used phones, plus at a later date. I would estimate that at least a loss of $200 for every single phone, in addition to the cost of having them opened and the battery replaced. Even shipping the phones back and forth will be a lot more expensive than just shipping batteries.
      These costs are exclusively due to non-replacable battery. Some other costs would admittedly have stayed the same, but on what do you base the conclusion that the extra cost of (by my estimate) at least $500 million exclusively due to non-replaceable battery is dwarfed by the other costs?
      Or maybe you assumed that Samsung would do this by replacing the battery and give the owners the same phone back? That would have been far less costly, but for some reason they decided against that.

    6. Re:Butchering a line of dialog from "Serenity" by reboot246 · · Score: 1

      If it's water resistant, then just keep it under water.

      Charge it under water. Use it under water.

      Fire problem solved. :)

    7. Re:Butchering a line of dialog from "Serenity" by Aaden42 · · Score: 1

      You know which column of the periodic table lithium is in, right? I suspect charging a faulty battery underwater would not improve the overall outcome.

    8. Re:Butchering a line of dialog from "Serenity" by Aaden42 · · Score: 1

      Did you factor in the cost of this being at the height of its FUD cycle on iPhone 7 release day? I'd love to see a rough figure of how many people try to exchange their Samsbomb phone today, get told there are no non-exploding ones available, and decide to return it for refund and go to the Apple store. Would also love to see a follow up figure of how many of those users stay with Apple for their next phone.

    9. Re:Butchering a line of dialog from "Serenity" by unixisc · · Score: 1

      In Li ion batteries, do they actually have the bare metallic Lithium, or some compound of it - like Lithium Hydroxide, Lithium Chloride, et al?

  3. You get what you pay for. by Anonymous Coward · · Score: 1


    This is why I buy nothing but Apple products. We don't even have an Xbox or PlayStation, it's Pippin all the way in this house. Note? Pfff... no thanks. We still use our 4 Newtons. As they die we will replace them with iPad Pros.

  4. And when testifying... by Anonymous Coward · · Score: 0

    It claimed "I do not RECALL that".

    --sf

  5. Loving my Galaxy Note 7!!! by Anonymous Coward · · Score: 1

    I really don't see what the issue is. This phone is working perfectly fine, and there hasn't been an

    1. Re:Loving my Galaxy Note 7!!! by hcs_$reboot · · Score: 2

      Shall we endure that joke each time there's a

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      Slashdot, fix the reply notifications... You won't get away with it...
    2. Re: Loving my Galaxy Note 7!!! by Anonymous Coward · · Score: 0

      It's binary boy again

  6. I'm impressed by Anonymous Coward · · Score: 1

    This is an extremely remarkable response from Samsung, it shows how they truly believe in their product. Putting their money on the line here seems like the correct thing for them to do here. Thinking long term, I like that. Hate the bloatware, but Samsung phones are damn reliable. I know from personal experience of an S3. An older Moto G 3 is fitting my needs atm.

    1. Re:I'm impressed by ClickOnThis · · Score: 1

      This is an extremely remarkable response from Samsung, it shows how they truly believe in their product. Putting their money on the line here seems like the correct thing for them to do here. Thinking long term, I like that. Hate the bloatware, but Samsung phones are damn reliable. I know from personal experience of an S3. An older Moto G 3 is fitting my needs atm.

      I'm not sure how telling people not to use their product means they believe in it.

      I think this is more of an effort on Samsung's part to get their customers to believe in the company.

      Disclosure: I own a Samsung Galaxy S5. I'm happy with it, although I do notice it gets hot sometimes, particularly when I'm charging it with Google Maps running.

      --
      If it weren't for deadlines, nothing would be late.
  7. Samsung by Smiddi · · Score: 2

    Why not release an update that bricks them so they have to be returned?

    1. Re:Samsung by ClickOnThis · · Score: 1

      Why not release an update that bricks them so they have to be returned?

      Found the iOS 10 updater.

      JK ;-P

      --
      If it weren't for deadlines, nothing would be late.
    2. Re:Samsung by Anonymous Coward · · Score: 0

      Let me guess... whole problem of exploding batteries comes from overcharging them to 160

  8. Slavish by Anonymous Coward · · Score: 0

    copying Sony

  9. Well, for starters... by Anonymous Coward · · Score: 0

    The GN7s that have been burning up have used Korean batteries. Units made with Chinese batteries are fine. Go figure!

  10. Before iPhone fanbois chime in... by kimvette · · Score: 2

    Don't forget about the iPhone 4 fires, the iPhone 5c fires, iPhone 6 fires... and antennagate and bendgate :D

    --
    The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
    1. Re:Before iPhone fanbois chime in... by Anonymous Coward · · Score: 1

      Who is worse? The person that needs to chime in thinking this will add to the discussion.

    2. Re:Before iPhone fanbois chime in... by UnknowingFool · · Score: 1

      Why are you afraid that Apple fans will do to you what you did to them? From what I can tell this appears to be a manufacturing problem rather than a design fault in their batteries which Samsung probably doesn't make anyways.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
  11. the HCF 7 by goombah99 · · Score: 1

    Halt and Catch Fire Seven.

    The FAA had previously said they can't ban it till the CPS recalls it. That made little sense to me but I could see why that might be the case. The FAA can't just pass judgement on things they are qualified to pass judgement on. And when does it graduate from anecdotal?

    But as you point out, e-bay Replacement Batteries are notorious for not meeting their own specs and deteriorating rapidly. It does make you wonder.

    But in this case we had 43 reported fires in a relatively small market in a very short time. The do seem to be bombs.

    What I wonder about is why half charing them makes any difference. Half a bomb? they said the mechanism was terminals pressed too close together. SO what difference does the charge level make

    --
    Some drink at the fountain of knowledge. Others just gargle.
    1. Re:the HCF 7 by macs4all · · Score: 1

      Halt and Catch Fire Seven.

      The FAA had previously said they can't ban it till the CPS recalls it. That made little sense to me but I could see why that might be the case. The FAA can't just pass judgement on things they are qualified to pass judgement on. And when does it graduate from anecdotal?

      But as you point out, e-bay Replacement Batteries are notorious for not meeting their own specs and deteriorating rapidly. It does make you wonder.

      But in this case we had 43 reported fires in a relatively small market in a very short time. The do seem to be bombs.

      What I wonder about is why half charing them makes any difference. Half a bomb? they said the mechanism was terminals pressed too close together. SO what difference does the charge level make

      I wondered the exact same thing.

  12. Total Recall 2, sponsored by Samsung. by laserhead · · Score: 1

    Total Recall 2, sponsored by Samsung.

    1. Re:Total Recall 2, sponsored by Samsung. by ClickOnThis · · Score: 1

      Get your ass to ... I dunno, somewhere your phone is not?

      --
      If it weren't for deadlines, nothing would be late.
  13. Not global by antifoidulus · · Score: 1

    Apparently the recall isn't worldwide. Samsung Japan for instance still has the Galaxy Note 7 on its front page and nary a mention of a recall. Not sure if thats because the phones shipped to Japan don't have the defective batteries or if they aren't pulling anything until forced to.

  14. Who's the fanbois? by Anonymous Coward · · Score: 1, Insightful

    How many of these 'issues' you've listed resulted in a full product recall? How many resulted in airlines telling customers not to use them? None. This is clearly a problem on a vastly different scale and only a fanboi would try to gloss over it

    Battery problems? Very few, and generally put down to cheap 3rd-party chargers (one user was killed by it) or subjecting it to such force that the phone broke internally. And you always expect some low level of battery problems because that's the nature of mass manufacturing.

    'Bendgate' was never a real issue –the phones bent no more or less than any other phone of an equivalent size.

    'Antennagate'? Apple changed nothing in the design, the phone kept selling in the same huge numbers, and mysteriously no one was unhappy after the media circus finished. Now, hypocritically, the media is excitedly broadcasting a report that the way you hold your phone changes the reception, e.g. http://www.bbc.co.uk/news/technology-37323534

  15. Small issue by Anonymous Coward · · Score: 0

    but these have a tendency to be inflated by the U.S. when it's a foreign competitor with big sales in the U.S and global markets. This is made out as if there's a serious risk to your life if you buy one of these phones, when in reality it's an extremely small fraction of batteries that have started burning. There's been a trend in these inflated accusations onto foreign manufacturers in the last few years, and I think the purpose is the boost sales of U.S products, and thwart sales of foreign products.

  16. I accidentally by kbg · · Score: 1

    I accidentally my Galaxy Note 7 what should I do...is this dangerous?

    1. Re:I accidentally by Aaden42 · · Score: 1

      Verb. You should verb your Galaxy Note 7. Otherwise we have no idea what you're talking about.

  17. The Note 7 galaxy? by N3wsByt3 · · Score: 1

    Never heard of it.

    And isn't it a bit presumptuous for Samsung to call back a whole galaxy?

    I mean, I know they are a big company, but still...what ego. They are still lightyears away to have that kind of (gas)cloud.

    --
    --- "To pee or not to pee, that is the question." ---
  18. Rush to Market and Fail by BrendaEM · · Score: 1

    That's what you get when you don't test things before selling them.

    Except for LiFe, lithium batteries are nothing to be trifled with. Perhaps for the little bit of difference, we should ban Lithium Cobolt and Lipo batteries altogether.

    --
    https://www.youtube.com/c/BrendaEM
  19. Save some money... by SIGBUS · · Score: 1

    Soon you should be able to get a factory-refurbished Note 7 at a fire sale price.

    --
    Oh, no! You have walked into the slavering fangs of a lurking grue!
  20. Well damn by Lord+Apathy · · Score: 1

    I was going to use mine to start my campfire this weekend. I guess I will have to use matches. Yay! old tech!.

    --

    Supporting World Peace Through Nuclear Pacification

  21. Him again? by blindseer · · Score: 1

    Florida Man...

    Worst. Superhero. Ever.

    --
    I am armed because I am free. I am free because I am armed.
  22. samsung note 7 by Anonymous Coward · · Score: 0

    for the price of samsung note 7 it is already officially released ?

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