EFF Calls On HP To Disable Printer Ink Self-Destruct Sequence (arstechnica.com)

HP should apologize to customers and restore the ability of printers to use third-party ink cartridges, the Electronic Frontier Foundation (EFF) said in a letter to the company's CEO yesterday. From an ArsTechnica report:HP has been sabotaging OfficeJet Pro printers with firmware that prevents use of non-HP ink cartridges and even HP cartridges that have been refilled, forcing customers to buy more expensive ink directly from HP. The self-destruct mechanism informs customers that their ink cartridges are "damaged" and must be replaced. "The software update that prevented the use of third-party ink was reportedly distributed in March, but this anti-feature itself wasn't activated until September," EFF Special Advisor Cory Doctorow wrote in a letter to HP Inc. CEO Dion Weisler. "That means that HP knew, for at least six months, that some of its customers were buying your products because they believed they were compatible with any manufacturer's ink, while you had already planted a countdown timer in their property that would take this feature away. Your customers will have replaced their existing printers, or made purchasing recommendations to friends who trusted them on this basis. They are now left with a less useful printer -- and possibly a stockpile of useless third-party ink cartridges."

Comments

Just don't buy HP

[mmiscool]

Just don't buy HP

Re:Just don't buy HP

[Anonymous Coward]

That doesn't help all the people who bought HP before they knew this "feature" would activate at a later date.

Re:Just don't buy HP

[spire3661]

This is where we are now. Everything you buy today is sold with Darth Vader terms "I've altered the deal, pray i dont alter it further" with no recourse other than to not buy or stop using it. IN the past you could work around these things, but DMCA kills most of that.. Unless you are running open solutions, you are at their mercy. We are here, we have arrived. Its not some dystopian future, its here, now, today.

Re:Just don't buy HP

[ShanghaiBill]

What is this "printer" thing you people speak of?

If you deal with governments, lawyers, or doctors, you still need to print stuff on paper. I emailed a form to my local hospital, and they called and said I had to fax it. So I "e-signed" it, and sent it with my fax card. They called again and said that they could not accept e-signatures, so I had to print it out, sign it with real physical ink, scan it back in, and then fax the image. That was two months ago, and I haven't used my printer since.

Probably actually illegal

[bluefoxlucid]

This is probably actually illegal. Sony had to pay a settlement for disabling Linux on the PS3; HP is doing the same, so has at least a civil suit. Uniquely, however, HP has proven that their product is compatible with third-party ink, and has taken action to specifically to lock-out competition. That's probably an instance of Tying, and HP has sufficient market power to show that Tying is anti-competitive.

Re:Probably actually illegal

[rijrunner]

Probably, but I am reminded of the Microsoft/Stacker lawsuit. Stacker was a company that did on-the-fly disk compression for DOS systems. Microsoft met up with them and went through a lot of due diligence and saw a lot of Stacker's software code as part of a discussion about Microsoft licensing Stacker for the next version of DOS. They did not reach an agreement. Microsoft then incorporated a product in the next version that looked a lot like Stacker. Stacker sued and eventually won, but was already driven out of business by the time everything cleared court.

So, I ask you.. does it really matter if something is illegal if no one goes to jail and it is cheaper to pay a fine than deal with competition?

The real (and very bad) message: no updates

[whoever57]

This promotes the notion that you should never install updates. That's a really bad lesson.

HP employee here

[BenJeremy]

Well, HPE, and not for much longer (going out on my terms)... anyway - we used to get ink for free, before the split last November, but honestly, I stopped using my HP printer about a year before that. The scanner functionality didn't work right over the network and after getting a Dell (the horror) color laser, there was no reason to print on an inkjet anyway. Now I have an All-in-one that prints great color and scans, all over the network - even does AirPrint and an app to print over Android devices, too.

Regardless of my feeling toward Meg Whitman and destruction of HP, I'd still recommend never buying HP Inkjets - same as I recommend not buying Epson (had those for years, then they put in a self-destruct after 3000 prints that just printed garbage on your media, dumb and expensive to the user).

The tactics of these companies are reprehensible, and should not be supported by anybody. It's not like HP cares about its customers any more, anyway. It's all about stock prices so they can sell it all off to hedge funds (and devalue the middle class' pension funds to line their own pockets) just before it finally collapses.

Threw my HP OfficeJet in the garbage last week ...

[stongef]

I got fed up with HP's crappy business practices, an bought a new Epson Ecotank 2550 printer instead. No more cartridges to buy, just ink bottles ... and those last forever, it seems. The printer was more expensive yes, but now the family is back to printing without worrying about the cost of ink. Ah, and also, no more "dried up ink cartridges because it's been a while we printed" problem.

Scan your signature

[mi]

They called again and said that they could not accept e-signatures

This is why I keep a transparent-background PNG file with my signature around. Easily inserted into a LyX document and no one on the other end of the fax call can tell the difference.