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Amazon Marketplace Shoppers Slam the Spam (fortune.com)

Posted by msmash on from the no-way-out dept.

Spammy follow-up email messages are turning off Amazon Marketplace shoppers. Shoppers who buy from Amazon's Marketplace typically like the convenience and prices. But many are also unhappy about the barrage of emails that sellers send them after the purchase, notes Fortune. It adds: Sellers deluge often inboxes with requests for product reviews, inquiries about how the process went, and sales pitches for more stuff. Considering the comments on social media, feedback from friends and family, and in posts in Amazon.com's customer service forum over the past two years, this problem is not getting any better. There appears to be no way to opt out of this email flood, which is odd, given Amazon's self-professed zeal for great customer service. One shopper in Amazon's customer forum thread posted a response from an Amazon service representative that apologized for the notifications and noted that the feedback had been forwarded to the company's "investigations team."

3 of 120 comments (clear)

  1. akin to.... by JustNiz · · Score: 5, Interesting

    It must be a uniquely American thing to equate massive levels of attention with good service. As a Brit now living in the US, all the unwanted interruptions you get when you're just trying to enjoy a slow, peaceful restaurant meal really took some getting used to.

    I swear servers actually wait for you to fill your mouth before they comes over and ask "Is everything OK" every 30 seconds.... and whats with the rush to clear plates from the table? especially even before everyone at the table has finished eating? That's considered the height of bad manners in pretty much every other country I've ever lived in or visited.

    1. Re:akin to.... by tlhIngan · · Score: 3, Interesting

      It must be a uniquely American thing to equate massive levels of attention with good service. As a Brit now living in the US, all the unwanted interruptions you get when you're just trying to enjoy a slow, peaceful restaurant meal really took some getting used to.

      I swear servers actually wait for you to fill your mouth before they comes over and ask "Is everything OK" every 30 seconds.... and whats with the rush to clear plates from the table? especially even before everyone at the table has finished eating? That's considered the height of bad manners in pretty much every other country I've ever lived in or visited.

      Well, it's American to not spend hours on a meal, actually. I know, I traveled to Italy and had many great meals, and spent a couple of hours or more at the restaurant. That was fine, I was on holidays and was enjoying the leisurely experience.

      Back home, well, things are a bit more rushed, so having efficiency really helps. I don't want to have to look for a waiter to call over so I can have my glass refilled. Just like I don't want to have to wait 10 minutes to get a waiter to get me my bill. (Yes, I like it when they automatically come and refill my glass, as well as print me out my bill and leave it at the table. Of course, if they hover around waiting for me to pay it, that's another thing, but if they drop it off and let me deal with it when I'm able, I'm happier.

      Having to get the attention of a waiter can be the most annoying thing ever.

  2. I bought a car... by Anonymous Coward · · Score: 2, Interesting

    I bought a car from a used car lot. They are known for well kept upper end vehicles. In the last 12 months, I've received 2 emails from them. At 3 months, an email asking how I felt about the car and if there were any issues I'd like them to address, and then another reminding that I was due for service.

    That is follow up that I appreciate.

    My email spam rules send most Amazon communications to the spam folder and I'm an Amazonaholic.