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Amazon Marketplace Shoppers Slam the Spam (fortune.com)
Spammy follow-up email messages are turning off Amazon Marketplace shoppers. Shoppers who buy from Amazon's Marketplace typically like the convenience and prices. But many are also unhappy about the barrage of emails that sellers send them after the purchase, notes Fortune. It adds: Sellers deluge often inboxes with requests for product reviews, inquiries about how the process went, and sales pitches for more stuff. Considering the comments on social media, feedback from friends and family, and in posts in Amazon.com's customer service forum over the past two years, this problem is not getting any better. There appears to be no way to opt out of this email flood, which is odd, given Amazon's self-professed zeal for great customer service. One shopper in Amazon's customer forum thread posted a response from an Amazon service representative that apologized for the notifications and noted that the feedback had been forwarded to the company's "investigations team."
It must be a uniquely American thing to equate massive levels of attention with good service. As a Brit now living in the US, all the unwanted interruptions you get when you're just trying to enjoy a slow, peaceful restaurant meal really took some getting used to.
I swear servers actually wait for you to fill your mouth before they comes over and ask "Is everything OK" every 30 seconds.... and whats with the rush to clear plates from the table? especially even before everyone at the table has finished eating? That's considered the height of bad manners in pretty much every other country I've ever lived in or visited.
You blockhead. They do that because, I assume, you are reviewing THE PRODUCT through a PRODUCT REVIEW. Your review will appear under THE PRODUCT listing on Amazon, which is used by both Amazon, that Marketplace vendor, and all the other Marketplace vendors.
You honestly haven't figured this out yet? Despite the fact that when you search for the product it displays an Amazon purchase link (usually) and things like "24 new from $XXX.XX" and "5 used from $XX.XX"?
You want to go to your order history, click on the order, and magically there will appear a button labeled "Seller Feedback." Seller feedback is expressly supposed to be about the company selling it, so I'm not going to buy any cover-your-*ss follow-up that claims that you were referring to that button.
Hint: there's also a "Package feedback" button that you can use to complain about Amazon's packaging for the Amazon warehouse-fulfilled orders, which might actually provide feedback to the people who packaged the order.
Stop polluting the product reviews with made up issues because you can't be bothered to figure out how to review a vendor properly.